Golden Years Village of Milford

I apologize to my customer that it has taken so long to finish installing  approximately  (2) caulking tube of commercial grade self leveling concrete crack filler.  Last fall we began the removal of old filler and preperation for new and the product we are installing got put on...

nationwide back order according to my supplier conquip concrete products.I had informed the customer of this and did Infact call 2 weeks ago and set a day and time for us to complete the project but my employee I had scheduled had a family emergency and failed to inform me or customer and once I realized this I contacted customer and rescheduled. I will be contacting customer over weekend to reschedule installing 2 tube of caulk which I have never said I wouldn't do afterall, the job has already taken tube's and I would never leave such a small bit of work to go unfinished on such a big project. Again, I apologize for the delays which I feel were mostly out of my control and will be contacting  customer to rescheduling the completion of the work.

Mr. [redacted] has made it clear he does not want to remove the stone from my backyard ! His comment was that it is my stone bought with my down payment. He has agreed in the past to remove it ! Mr. [redacted] has made a statement that if we go to court he would have it continued and continued and continued so I would not get any money for at least a year! I should trust that a person making a statement like that ! All I am asking is to remove the stone and give me a refund, and the matter is resolved ![redacted]

I agree with customer that we had a contract to perform masonry services and due to delays beyond my control I was not able to begin work as originally scheduled and in mid January the customer  ask for a refund of deposit.I agreed to refund because I received numerous calls and text from...

customer although most delays we're due to rain, or freezing temperatures and I even have 2 voice mail messages saved from customer stating that it looked like the weather had stopped us again  and I simply didn't want to hear any farther complaints from him.             I did meet him and gave him a partial cash refund in mid January and he signed a receipt for me for my records. The original deposit was  $2,000 and my partial refund was $1,800 leaving a balance due of $200 which I did agree to refund upon finishing my current project and the customer agreed and signed said receipt. I received a text asking me to do another project for that $200 balance and I met with customer and viewed his project,agreed to do it as soon as I finished a current project since his was a few hour deal for me to do. We got rain, rain and rain and I assume the customer got irritated and filed this because  we just spoke on the telephone not 4 days ago and all was good and understood that the rain had once again caused uncontrolled delays and then I receive this.I am more than happy to refund the balance due which is $200 not $1,200 as claimed in this complaint and I am attaching a receipt signed and dated by the customer showing exactly what I refunded and what the balance due is.I had previously received a couple text stating that I owed him $1,200 and had to call him to remind him that I had already refunded him $1,800 in cash money and that he had signed a receipt accepting the $1,800 in cash money and he then stated yes, I forgot exactly how much you had paid me. Hopefully, this receipt will once again remind him and I am still willing to help with his project as agreed or I have no problem refunding the balance due of $200.

After my original response to the customer complaint I Infact called the wife whom scheduled the work to be completed on the 7th which we both agreed to. With that I don't understand the rejection other than customer's guestimate of the amount of caulk necessary to complete project regardless of amount necessary I plan to complete project. I'd feel much better if the customers would be the ones responding to the complaint instead of 3rd parties.  **