GoldStar Motor Company

We have different lenders that have different guidelines and restrictions The [redacted] 's selected a vehicle with over 150,miles on the odometer which limits what lenders we have available that high mileage vehicles are not a restriction to be eligible for financing Credit or lack of may have been another factor at the time which I can not disclose however The [redacted] 's was presented with the terms, conditions, rates, pricing, and payments on the vehicle they chose The [redacted] 's agreed to the terms presented to them and chose to proceed with the purchase of the vehicle they selectedAs the [redacted] 's stated, AutoCheck by [redacted] was pulled on this vehicle and it did not report any accidents on this vehicle at that timeWe are not a franchise new vehicle dealer, recalls are not reported to us by the factory We offered to trade them out of the vehicle and our Salesperson, Tracey, has made several appointments with the [redacted] 's, but they never show up for their appointmentsThis vehicle is the property of the lender and [redacted] The offer still stands to trade them into a different vehicle otherwise the lender will pick this vehicle up and the lender will report to the credit bureau as a repossessionWe are here to assist If the [redacted] 's would like to trade into a different vehicle, please have them contact our salesperson, Tracey J [redacted] , or our finance manager, Mark F*If I can be of any assistance they may also contact me

All repairs completed, Repairs paid for Customer has her vehicle and is happy

Date: Fri, Apr 15, at 6:PMSubject: complaint# [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>I have been trying to reach out to the customer personally but with no response from them I would like to try and resolve this customers issuesIf they would please contact meKelly A***, Business ManagerGoldstar Motor CoMartinsburg Pike Winchester, VA Phone: ###-###-####Fax: ###-###-####

Date: Wed, Aug 3, at 9:PMSubject: Complaint ID: [redacted] To: "[email protected]" In response to complaint ID # [redacted] All issues resolved and customer is satisfiedKelly A

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kelsey Rebert

I show paperwork dated October 21, where the vehicle in question was tradedalso a [redacted] was traded with no lien and the title for the 2nd trade has yet to be receivedThis deal is not a final deal until all documents and funds are receivedOnce the title is received for the [redacted] , we can finalize the deal to distribute any funds due It would be greatly appreciated if she can contact her ex to get us the document we need to help us expedite the finalization of this deal

Christa is such a pleasure to work with Very helpful

Christa is a very helpful sales person Highly recommended

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I'm rejecting this response because: They told us to bring it back in 6months an we did in months and nothing was done and they told ia they didn't have anything for usTracy only contacted [redacted] by text and the car was already returned to themI don't understand they nevertf once ask us if we wanted to go with a different company for payment they told us that our credit score was to high!!!! We was down there like three times after they told us to bring it back in months They did nothing Gold star is known of there scam artistsMany people have dealt with them and they lie time after time!!!! As far as the recall they were will aware of the recall and was just avoiding it like everything else I have also contact the owner and he didn't have the nerve to call me back after trying to reach him different timesThe car was wrecked and I have all docoments to prove that and also I have filled with the attorney general office for a full investigation of gold star as many as other people have with meGold star needs to do what's right of they still want to be in business and not have a bad repAs far as Tracy contacting [redacted] we never dealt with her I guess they are having her to try fix there mess upGold star is will aware of what they are doing to comsumer How do they think that they can trade us another car when they lied about the first one they sold us ? They can call the car dealership any other time and they can't call them to see what cars or trucks has recall plus it was in the news andthey has been law suit because the car was shutting off when driving!!!! The car did have high miles and was only worth about 3,at the time and sold it for 6,That's a rip off not only the price but the arp rate to We as in me and people are also contacting a comsumer rights lawyer We don't want none of there cars or there lies they can't be trusted Regards, [redacted]

Customer is being selective in information being presented.Fact is we absolutely took care of the issue at that timeCustomer took her vehicle to a repair shop in Purcellville VA in February The repair shop fixed the issue and we paid the bill We are in no way responsible for any
issues the vehicle develops months after the date of purchase This vehicle was purchased with no warranty what so ever

From: mark l*** Date: Wed, Oct 21, at 3:PMSubject: id*** *** *** ***To: "***@myRevdex.com.org" Goldstar Motor Co would like the chance to make repairs as promised in ** ***'s truck.We acknowledge that the check engine light has not been
fixed to ** ***'s satisfaction.We will correct that and provide alt transportation while truck is repaired.He only needs to call to schedule repair at his convenience.Thank you.Butch L*** Service mngr goldstarmotor co ###-###-####-- Marcia T***, Dispute Resolution Analyst

Date: Thu, Mar 1, at 1:PMSubject: Re: *** *** Complaint (***)To: *** *** The vehicle has been paid off. Kelly A

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I'm rejecting this response because: They told us to bring it back in 6months an we did in months and nothing was done and they told ia they didn't have anything for usTracy only contacted *** by text and the car was already returned to themI don't understand they nevertf once ask us if we wanted to go with a different company for payment they told us that our credit score was to high!!!! We was down there like three times after they told us to bring it back in months They did nothing Gold star is known of there scam artistsMany people have dealt with them and they lie time after time!!!! As far as the recall they were will aware of the recall and was just avoiding it like everything else I have also contact the owner and he didn't have the nerve to call me back after trying to reach him different timesThe car was wrecked and I have all docoments to prove that and also I have filled with the attorney general office for a full investigation of gold star as many as other people have with meGold star needs to do what's right of they still want to be in business and not have a bad repAs far as Tracy contacting *** we never dealt with her I guess they are having her to try fix there mess upGold star is will aware of what they are doing to comsumer How do they think that they can trade us another car when they lied about the first one they sold us ? They can call the car dealership any other time and they can't call them to see what cars or trucks has recall plus it was in the news andthey has been law suit because the car was shutting off when driving!!!! The car did have high miles and was only worth about 3,at the time and sold it for 6,That's a rip off not only the price but the arp rate to We as in me and people are also contacting a comsumer rights lawyer We don't want none of there cars or there lies they can't be trusted ....
Regards,
*** ***

We have different lenders that have different guidelines and restrictions The ***'s selected a vehicle with over 150,miles on the odometer which limits what lenders we have available that high mileage vehicles are not a restriction to be eligible for financing Credit or lack
of may have been another factor at the time which I can not disclose however The ***'s was presented with the terms, conditions, rates, pricing, and payments on the vehicle they chose The ***'s agreed to the terms presented to them and chose to proceed with the purchase of the vehicle they selected.As the ***'s stated, AutoCheck by *** was pulled on this vehicle and it did not report any accidents on this vehicle at that time.We are not a franchise new vehicle dealer, recalls are not reported to us by the factory. We offered to trade them out of the vehicle and our Salesperson, Tracey, has made several appointments with the ***'s, but they never show up for their appointments.This vehicle is the property of the lender and *** ***The offer still stands to trade them into a different vehicle otherwise the lender will pick this vehicle up and the lender will report to the credit bureau as a repossession.We are here to assist If the ***'s would like to trade into a different vehicle, please have them contact our salesperson, Tracey J***, or our finance manager, Mark F*.If I can be of any assistance they may also contact me

Date: Wed, Mar 7, at 2:PMSubject: Complaint ID: ***To: "***@myRevdex.com.org" This customers complaint has been addressed and satisfactorily taken care of.Kelly A

I show paperwork dated October 21, 2017 where the vehicle in question was traded. also a 2014 [redacted] was traded with no lien and the title for the 2nd trade has yet to be received. This deal is not a final deal until all documents and funds are received. Once the title is received for the [redacted],...

we can finalize the deal to distribute any funds due.  It would be greatly appreciated if she can contact her ex to get us the document we need to help us expedite the finalization of this deal.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kelsey Rebert

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]  Not understanding how the "vehicle in question" was shown to be traded with a [redacted]. That vehicle was a [redacted]. The vehicle with lein I'm concerned about was a [redacted] diesel that was traded for the Colorado on September 22 2017. Not understanding how the Colorado trade is affecting the lein on the [redacted].
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

From: mark l[redacted] Date: Wed, Oct 21, 2015 at 3:33 PMSubject: id[redacted] 2005 [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Goldstar Motor Co would like the chance to make repairs as promised in [redacted]'s truck.We acknowledge that the check...

engine light has not been fixed to [redacted]'s satisfaction.We will correct that and provide alt transportation while truck is repaired.He only needs to call to schedule repair at his convenience.Thank you.Butch L[redacted] Service mngr goldstarmotor co ###-###-####-- Marcia T[redacted], Dispute Resolution Analyst

Christa is such a pleasure to work with. Very helpful.