Golf Tailor, LLC

Case # [redacted] Mr [redacted] purchased a golf training package from us on July 8, Along with the purchase came a 14-day free trial in the Haney University, a monthly membership club providing ongoing monthly training videosThe membership program and how it worked was explained multiple times prior, during, and after the order processIncluded in the explanations were the benefits of the membership, the monthly costs if kept, and how to cancel (see below) It was also on the receipt that he received following his purchase and on monthly email each time the membership fee was charged The first request we received concerning the membership was via a telephone call on July 1, The membership was cancelled immediately upon receipt of that call While the membership fees are specifically listed in Mr [redacted] ’s terms of purchase as non-refundable, the most recent month’s fee was refunded as a courtesy Description in Ad BONUS: Day Test Drive Haney University Monthly - $Price Haney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreYour education doesn’t stop with his core BlueprintPlus, submit your own specific questions to HankHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry Haney University free for daysIf you’re happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again Description on Order Page Day Test Drive Haney University Monthly Haney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry it free for daysYou can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $You can cancel anytime

[redacted] Case # [redacted] Our Haney University membership club is most definitely not a scam Mr [redacted] purchased a golf training package from us on September 2, Along with the purchase came a 14-day free trial in Haney University, a monthly membership club providing ongoing monthly training videos Explanation of the membership club, it’s benefits, its monthly costs if kept, and how to cancel was provided multiple times during the order process (see below) It was also on the receipt that he received following his purchase and on monthly email sent to Mr [redacted] each time the membership fee was charged The first contact we received from Mr [redacted] asking to cancel his Haney University was on August 15, The membership was cancelled effective that date I have a 120day window in which I can refund charges directly to a credit card While everything specifically states that the membership fees are non-refundable, I have in an attempt to resolve this issue, refunded the month’s fees that fall within that window Mr [redacted] should see the refunds on his card within approximately 48hours Description in Ad BONUS: Day Test Drive Haney University Monthly - $Price Haney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreYour education doesn’t stop with his core BlueprintPlus, submit your own specific questions to HankHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry Haney University free for daysIf you’re happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again Description on Order Page Day Test Drive Haney University Monthly Haney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry it free for daysYou can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $You can cancel anytime First Month’s Email sent on September 16, Hi ***, Have you checked out this month’s Haney University training videos? If not,you can watch them here now.And drop me a line while you’re thereI love hearing about how your game is evolving with The Haney BlueprintTell me about your latest round, your new practice routines, your record low score anything, reallyAnd shoot me any questions, as wellI go through them regularly and answer some of the most commonly asked ones in members-only Q&A webinars (dates and times TBA)Thanks for being a Haney University member! For your records, here is your latest monthly invoice: $was charged on 09/16/01:10amSincerely, Hank Haney - Instructor for more than years - Coach to more than touring pros - #New York Times Bestselling Author - Founder of top rated golf schools across the US - Creator, The Haney Blueprint CUSTOMER SERVICE AND SUPPORT If you experience any difficulties, please feel free to contact our customer support team in the manner most convenient for you: · Online athttp://www.haneyuniversity.com/supportYou can submit an online support request hours a day, days a weekThese requests are cared for by our team Monday through Friday during regular business hours of AM to PM CT· By phone at888-241-2460, Monday through Friday between the hours of AM and PM CTTERMS OF SERVICE AND THE HANEY BLUEPRINT REFUND POLICY The Haney Blueprint Videos and DVD Series are covered under a 365-day guarantee policyThe items can be returned for a full refund (excluding shipping on physical products, and $restocking fee for the Plane Finder) by contacting our customer support team at888-241-This return policy DOES NOT include the Haney University Membership, which is a program that delivers brand new golf instruction from Hank Haney each monthTry Haney University free for daysIf you’re happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again This message was sent by Golf Tailor LLC on behalf of Haney University

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ [redacted] XXXXX Case #XXXXXXXX Please be assured there was no fraud included with Ms [redacted] 's accountMs [redacted] purchased a Square to Square golf training package from us on August 20, Along with the purchase came a 14-day trial in Tewell Time, a monthly membership club providing ongoing monthly training videosThe details of the clubs and it's inclusion in Ms [redacted] 's purchase was explained multiple times before, during, and after the order processIncluded in the details were the club's benefits, costs if kept, and how to cancel if it was not wanted(see below) I do not find that we received any request to cancel the membership prior to January 4, It was cancelled on that day We have a 120day window in which a charge can be refunded directly to a credit cardWhile membership fees were listed in Ms [redacted] 's Terms of Purchase as non-refundable, we did as a courtesy at the time Ms [redacted] contacted us refund the fees that fell within that time frame All of the monthly videos are still on the website for viewing Ad Description of Club Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation Order Confirmation Description of Club BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail (*Membership fees are non-refundable) Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had cancelled this company's e-mail at least four months prior to the January date mentioned on the website and did not receive any further "instructional" e-mails but continued to have a monthly charges on my credit cardI did not even know what these e-mails were - just thought of them as "pop-ups"The amount is close to what I spend on a round of golf (I have a membership with local Metro golf courses) so it did not catch my attention when I saw "golf tailor"When I realize that this all stemmed from my purchasing the DVD, I called the company but was kept on hold for one hourI am convinced that no one would ever answer the callThis is clearly a case of misleading advertising and I think I should be refunded in full for this subscription or whatever this company calls it Final Business Response / [redacted] (4000, 9, 2016/01/20) */ There appears to be some confusion on the difference between our emails and the membershipTo unsubscribe specifically states that you are requesting to cease getting emails from usIt does not have anything to do with cancelling a membershipMs [redacted] states that she did this at least months prior to the call in JanuaryI have already refunded fees back to September but would agree to refund additional feesThis would take her back to the month courtesy period that I originally offeredThe refund will have to be in the form of a check howeverI will await word on settlement of the issue before requesting the refund check Final Consumer Response / [redacted] (2000, 11, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept simply because I don't want to pursue this furtherI appreciate the Revdex.com for help in this matter

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ [redacted] , [redacted] XXXXX Case #XXXXXXXX Ms [redacted] purchased a golf training package from us on may 2, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club providing ongoing monthly informationMs [redacted] was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below)It was also on the receipt that he received following her purchase and emails were sent each month advising of the new lessons and the charge associated with themMs [redacted] actually placed the order twice so there were two memberships to the monthly club established Ms [redacted] contacted us on September 5, At that time both memberships were cancelledThe duplicate purchase and the monthly fees associated it were refunded at that time While membership fees are listed in Ms [redacted] 's Terms of Purchase as non-refundable, we did also agree as a courtesy to refund two of the four fees that were associated with the initial purchase Ad Description of Club Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation Order Confirmation Description of Club BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail (*Membership fees are non-refundable) Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe the advertising is deceptiveI was not interested in the membership and did not feel obligated to read furtherThey only mention that I am going to be charged at the end of a long spielIf they were honest they would have said I was going to be charged before the spielI feel it is a sneaky underhand way to do business and I would not have any trust in any future dealings with them Final Business Response / [redacted] (4000, 9, 2015/09/18) */ The explanation of the membership club is as follows: BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail (*Membership fees are non-refundable) There is only two sentences before the explanation of the day trial period and what to do if you do not wish to remain a member following the expiration of the trial period As stated before, I have a day window in which I can refund charges directly to a credit cardThere is one more charge that falls within that window so in an attempt to resolve this issue, I have refunded that fee as wellThis results in of the fees that were charged being resolved, the duplicate fees and of the original fees

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ [redacted] XXXXX Case #XXXXXXXX Mr [redacted] purchased Hank Haney golf training videos from us on July 2, Part of the terms of his purchase was a trial membership in the Haney University Monthly clubThis was explained multiple times during the order process including how to cancel if he did not wish to remain a member We received an email from Mr [redacted] asking to cancel his membership on Saturday, August 22, His email was worked and his membership was cancelled on Monday, August 24thAn email was sent to Mr [redacted] advising him of the membership cancellation

Case # *** Mr *** purchased a golf training package from us on April 25, 2015. Along with the purchase came a 14-day free trial in *** Time, a monthly membership club providing ongoing monthly information. This membership, it’s benefits, it’s monthly costs if
kept, and how to cancel was explained multiple times during the order process (see below). It was also on the order confirmation that would have been emailed to him shortly after completion of his order While I cannot insure that Mr*** would have received them, his account was also set up to send an email each month advising of the new video and the charge associated with it The videos associated with the membership are not the same as the Myth videos referred to in this complaint. Those videos were free videos emailed to the customer. The membership videos are located on the members website While membership fees are listed in Mr***’s Terms of Purchase as non-refundable, I do have a window that I can refund charges made back to a credit cardIn an attempt to resolve Mr***’s issue, I have as a result refunded his January, February, March, and April fees that fall within that window. He should see the refunds on his card within approximately hours Ad Description of Club Day *** Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligationOrder Confirmation Description of Club BONUS: 14-Day VIP Access To The *** Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"*** Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail(*Membership fees are non-refundable)

Initial Business Response /* (1000, 5, 2015/11/23) */
*** ***
*** ** *** ***
*** ** XXXXX
Case #XXXXXXXX
Mr*** purchased a golf training package from us on December 6, Along with the purchase came a 14-day free trial in the Haney University, a monthly membership club
providing ongoing monthly informationAn explanation of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel was provided during the order process (see below)It was also on the receipt that he received following his purchase and on monthly emails each time the membership fee was charged
Mr*** inquired into the club on November 17, 2015, and we cancelled the membership effective immediately with that inquiry
Description in Ad
BONUS: Day Test Drive Haney University Monthly - $Price
Haney University is a member's-only online golf schoolEach month *** uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreYour education doesn't stop with his core BlueprintPlus, submit your own specific questions to ***He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry Haney University free for daysIf you're happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again
Description on Order Page
Day Test Drive Haney University Monthly
Haney University is a member's-only online golf schoolEach month *** uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry it free for daysYou can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $You can cancel anytime
Monthly Email example:
Haney University Monthly
From: Haney UniversityAdd to Contacts
Sent: Mon, Feb 9, at 2:am
To: *** ***
Hi ***,
Have you checked out this month's Haney University training videos?
If not, you can watch them here now
And drop me a line while you're there
I love hearing about how your game is evolving with The Haney BlueprintTell me about your latest round, your new practice routines, your record low score...anything, really
And shoot me any questions, as wellI go through them regularly and answer some of the most commonly asked ones in members-only Q&A webinars (dates and times TBA)
Thanks for being a Haney University member! For your records, here is your latest monthly invoice: $was charged on 02/09/03:44am
Sincerely,
*** ***
- Instructor for more than years
- Coach to more than touring pros
- #New York Times Bestselling Author
- Founder of top rated golf schools across the US
- Creator, The Haney Blueprint
CUSTOMER SERVICE AND SUPPORT
If you experience any difficulties, please feel free to contact our customer support team in the manner most convenient for you:
Online at http://www.haneyuniversity.com/supportYou can submit an online support request hours a day, days a weekThese requests are cared for by our team Monday through Friday during regular business hours of AM to PM CT
By phone at XXXXXXXXXX, Monday through Friday between the hours of AM and PM CT
TERMS OF SERVICE AND THE HANEY BLUEPRINT REFUND POLICY
The Haney Blueprint Videos and DVD Series are covered under a 365day guarantee policyThe items can be returned for a full refund (excluding shipping on physical products, and $restocking fee for the Plane Finder) by contacting our customer support team at XXXXXXXXXXThis return policy DOES NOT include the Haney University Membership, which is a program that delivers brand new golf instruction from *** *** each monthTry Haney University free for daysIf you're happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again

Initial Business Response /* (1000, 5, 2015/06/08) */
*** ***
XXXXX ** *** **
*** ** XXXXX
Case #XXXXXXXX
Mr*** purchased a golf training package from us on July 7, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club
providing ongoing monthly informationMr*** was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below)It was also on the receipt that he received following his purchase
We were contacted by Mr*** via a phone call on May 29, Mr***' membership was cancelled effective that dayHe was also provided with the website login information so that he could access the monthly videos that had been uploaded to his website since the purchase
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/09) */
*** ***
*** ***
*** ** XXXXX
Case #XXXXXXXX
Mr*** purchased a golf training package from us on May 19, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club
providing ongoing monthly informationMr*** was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below)It was also on the receipt that he received following his purchase
We received an email from Mr*** on October 4th regarding the charges for the membership fee stating that he had requested cancellation of the membership within the day trial periodWe were not able to find any previous correspondence from Mr*** requesting the cancellation
While membership fees were listed in Mr***'s Terms of Purchase as non-refundable, based on his feelings that he had requested cancellation during the trial period, I did refund the fees that had been charged to him for the club prior to receipt of this complaint
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)

Initial Business Response /* (1000, 5, 2016/01/04) */
*** ***
*** *** *** *** ***
*** *** ** XXXXX
Case #XXXXXXXX
Ms*** purchased a golf training package from us on August 13, Along with the purchase came a 14-day trial in Tewell Time, a monthly
membership club providing ongoing monthly informationThe details of the clubs and it's inclusion in Ms***'s purchase was explained multiple times before, during, and after the order processIncluded in the details were the club's benefits, costs if kept, and how to cancel if it was not wanted(see below)
I do not find that we have received any prior request to cancel the membershipIt has been cancelled effective immediately
While membership fees are listed in Ms***'s Terms of Purchase as non-refundable, the most recent month's fee was last weekI have as a courtesy refunded that feeMs*** should see it on her card within approximately business days
All of the monthly videos are still on the website for viewing
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never purchased a golf training packageWhen you start to search the internet you will find scores of people in this same situationThey claim people purchased a package, but they did not and they are being billed the same $as I am for items never purchased oar received
This is not a closed matter
Final Business Response /* (4000, 10, 2016/01/13) */
While I apologize that I was in error on my first response stating the purchase was with Tewell Time, Ms*** did purchase the Haney Blueprint Foundation digital videos from us on August 13,As with the statement from my original purchase, the same was in effect for the actual Haney Purchase with a trial membership in Haney University
I have cancelled the Haney University membership effective immediatelyI have a day window in which I can refund charges directly to a credit cardWhile the membership fees were specifically stated in the terms of purchase as non-refundable, I have in an attempt to resolve this issue also refunded the fees that fall within that windowMs*** should see those refunds in approximately hours

*** ***Case #***First, our company does not scam our customers Mr*** purchased a golf training package from us on June 15, Along with the purchase came a 14-day free trial in the Haney University, a monthly membership club providing ongoing monthly training videos
The monthly membership club was explained multiple times before, during, and after the order process (see below)The explanations included the membership’s benefits, monthly costs if kept, and how to cancel It was also on the receipt that he received following his purchase Each month, an email was sent to the address provided by Mr*** at the time of the purchase advising him that a new lesson had been loaded to his website and that his monthly fee of $was charged The first notification we received from Mr*** advising he did not want to be a member in the club was on November 8, His membership was cancelled immediately with that phone call.Description in AdBONUS: Day Test Drive Haney University Monthly - $PriceHaney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreYour education doesn’t stop with his core BlueprintPlus, submit your own specific questions to HankHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry Haney University free for daysIf you’re happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again.Description on Order PageDay Test Drive Haney University Monthly Haney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry it free for daysYou can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $You can cancel anytime

Initial Business Response /* (1000, 5, 2015/10/28) */
*** ***
*** *** **
*** ** XXXXX
Case #XXXXXXXX
Mr*** purchased a golf training package from us on February 14, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club
providing ongoing monthly informationExplanation of the membership, it's benefits, it's monthly costs if kept, and how to cancel was provided multiple times during the order process (see below)It was also on the receipt that was emailed to him immediately following his purchase
The first contact we had from Mr*** on the cancellation of the membership was on October 22, His membership was cancelled effective immediately on that day
While membership fees are listed in Mr***'s Terms of Purchase as non-refundable, I do have a window that I can refund charges made back to a credit cardIn an attempt to resolve Mr***'s issue, I have as a result refunded his July, August, September, and October fees that fall within that windowHe should see the refunds on his card within approximately hours
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)

Initial Business Response /* (1000, 5, 2015/07/28) */
*** ***
*** *** *** **
*** *** ** XXXXX
Case #XXXXXXXX
Mr*** purchased a golf training package from us on May 4, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club
providing ongoing monthly informationMr*** was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below)It was also on the receipt that he received following his purchase
I am not sure what box Mr*** may have checked feeling that it would cancel his membershipAs stated in the explanation, to cancel, he needed to either email or call usThere is not a box anywhere to checkI have cancelled the membership effective immediately
While membership fees are listed in Mr***'s Terms of Purchase as non-refundable, based on the fact that he felt he had done what he needed to do to cancel the membership, I have refunded the three fees he has been chargedHe should see the refunds on his card within approximately hours
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Money refunded

Initial Business Response /* (1000, 5, 2015/09/17) */
[redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased a golf training package from us on March 29, 2015. Along with the purchase came a 14-day free trial in the Haney University, a monthly membership club...

providing ongoing monthly information. Mr. [redacted] was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below). It was also on the receipt that he received following his purchase and on monthly email each time the membership fee was charged.
Mr. [redacted] contacted us on September11, 2015, regarding the membership fees. The membership was cancelled effective that date. While the membership fees are specifically designated as non-refundable, a courtesy adjustment for the September fee which had been charged only 2 days before was completed.
Description in Ad
BONUS: 14 Day Test Drive Haney University Monthly - $29 Normal Price
Haney University is a member's-only online golf school. Each month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. Your education doesn't stop with his core Blueprint. Plus, submit your own specific questions to [redacted]. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try Haney University free for 14 days. If you're happy, do nothing and only then will we bill you the VIP rate of just $29/month. While the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again.
Description on Order Page
14 Day Test Drive Haney University Monthly
Haney University is a member's-only online golf school. Each month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try it free for 14 days. You can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $29. You can cancel anytime.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are playing games with anyone who is interested in their products. They know how to attract customers, but would never wanted to retain them.
In my situation, I was only interested in the DVD package that I purchased, which was solely been seen from their product description. The monthly $29 recurrent stuff then was automatically added at check out, and that was not something that I "PICKED" for my purchase and I didn't notice that until I checked my credit card statement afterwards. I will agree with their charges only if they can prove that I had accessed to the services that they had provided with regard to the $29 recurrent. A list of access log as a proof of evidence will do. There is no reason to deliver to customers with something they didn't want, and charge for a service that they never noticed or didn't even know existed.
Final Consumer Response /* (4200, 13, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Confusion! Confusion! Confusion! http://members.haneyuniversity.com/ is where I accessed to "The Haney Blueprint" that the package I intended to pay for, which is all about my purchase. (a snapshot has been uploaded as evidence)
BTW, the provided access log is insufficient. A snapshot of your system or a direct printout from your DBMS, which will be accepted by a compliance audit will do.
Final Business Response /* (4000, 15, 2015/10/05) */
Unfortunately, I do not have the capability of providing Mr. [redacted] with the information he is requesting in the format that he wishes. In order to resolve his complaint without further issue, I have requested a refund check in the amount of $58 for the two month's fees that have not already been resolved. He should receive the check at the address provided at the time of his purchase within 7-10 business days.

Initial Business Response /* (1000, 5, 2016/02/03) */
[redacted]
Case #XXXXXXXX
I am not sure why Ms. [redacted] was unable to reach us using the email address she provided. That is the correct email address for our support...

group and we do receive emails at that address every day.
Per her request in this complaint, her membership in Tewell Time that came as a part of her original purchase has been cancelled effective immediately.

Initial Business Response /* (1000, 5, 2015/12/01) */
[redacted] XXXXX
Case #XXXX-XXXX
Mr. [redacted] purchased a golf training package from us on April 6, 2015. Along with the purchase came a 14-day free trial in the Haney University, a monthly...

membership club providing ongoing monthly information. All of the details of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel was included multiple times during the order process (see below). It was also on the receipt that he received following his purchase and on monthly email each time the membership fee was charged.
I am not sure where Mr. [redacted] obtained the address or phone number that he refers to in his complaint. The 239 address was our old customer support location but has never been our corporate mailing address and the 888 number list in his complaint is not our main customer support number that we publish on our websites.
I do find where Mr. [redacted] contacted us on November 24, 2015. His membership was cancelled effective immediately with that contact and an email was sent to him advising him of the cancellation on that same date. Membership fees are specifically listed in the Mr. [redacted]'s terms of purchase as non-refundable.
Description in Ad
BONUS: 14 Day Test Drive Haney University Monthly - $29 Normal Price
Haney University is a member's-only online golf school. Each month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. Your education doesn't stop with his core Blueprint. Plus, submit your own specific questions to [redacted]. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try Haney University free for 14 days. If you're happy, do nothing and only then will we bill you the VIP rate of just $29/month. While the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again.
Description on Order Page
14 Day Test Drive Haney University Monthly
Haney University is a member's-only online golf school. Each month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try it free for 14 days. You can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $29. You can cancel anytime.
First Month's email:
Haney University Monthly
From: Haney UniversityAdd to Contacts
Sent: Mon, Apr 20, 2015 at 3:05 am
To: [redacted]
Hi [redacted],
Have you checked out this month's Haney University training videos?
If not, you can watch them here now.
And drop me a line while you're there.
I love hearing about how your game is evolving with The Haney Blueprint. Tell me about your latest round, your new practice routines, your record low score...anything, really.
And shoot me any questions, as well. I go through them regularly and answer some of the most commonly asked ones in members-only Q&A webinars (dates and times TBA).
Thanks for being a Haney University member! For your records, here is your latest monthly invoice: $29.00 was charged on 04/20/XXXX XX:XXam.
Sincerely,
[redacted]
- Instructor for more than 36 years
- Coach to more than 200 touring pros
- #1 New York Times Bestselling Author
- Founder of top rated golf schools across the US
- Creator, The Haney Blueprint
CUSTOMER SERVICE AND SUPPORT
If you experience any difficulties, please feel free to contact our customer support team in the manner most convenient for you:
Online at http://www.haneyuniversity.com/support. You can submit an online support request 24 hours a day, 7 days a week. These requests are cared for by our team Monday through Friday during regular business hours of 9 AM to 5 PM CT.
By phone at XXXXXXXXXX, Monday through Friday between the hours of 9 AM and 5 PM CT.
TERMS OF SERVICE AND THE HANEY BLUEPRINT REFUND POLICY
The Haney Blueprint Videos and DVD Series are covered under a 365day guarantee policy. The items can be returned for a full refund (excluding shipping on physical products, and $19.95 restocking fee for the Plane Finder) by contacting our customer support team at XXXXXXXXXX. This return policy DOES NOT include the Haney University Membership, which is a program that delivers brand new golf instruction from [redacted] each month. Try Haney University free for 14 days. If you're happy, do nothing and only then will we bill you the VIP rate of just $29/month. While the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again.

Initial Business Response /* (1000, 5, 2015/10/14) */
[redacted]
Case #XXXXXXXX
Ms. [redacted] purchased a golf training package from us on August 11, 2014. Along with the purchase came a 14-day free trial in Tewell Time,...

a monthly membership club providing ongoing monthly information. The fact that the club was a part of the terms of Ms. [redacted]'s purchase was explained multiple times during the order process including it's benefits, it's monthly costs if kept, and how to cancel (see below) each time. It was also on the receipt that she received following her purchase. A new training video has been downloaded to her website each month with all still remaining for viewing on the site.
This complaint is the first notification we have received that Ms. [redacted] did not wish to be a member of the monthly club. Her membership was cancelled immediately,
While membership fees are listed in Ms. [redacted]'s Terms of Purchase as non-refundable, I do have a 120 window that I can refund charges made back to a credit card. In an attempt to resolve Ms. [redacted]'s issue, I have as a result refunded her June, July, August, and September fees that fall within that window. She should see the refunds on her card within approximately 48 hours.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Case #[redacted]   Mr.  [redacted] purchased a golf training package from us on July 8, 2015.  Along with the purchase came a 14-day free trial in the Haney University, a monthly membership club providing ongoing monthly training videos. The membership program and how it worked was...

explained multiple times prior, during, and after the order process. Included in the explanations were the benefits of the membership, the monthly costs if kept, and how to cancel (see below).  It was also on the receipt that he received following his purchase and on monthly email each time the membership fee was charged.    The first request we received concerning the membership was via a telephone call on July 1, 2016.  The membership was cancelled immediately upon receipt of that call.  While the membership fees are specifically listed in Mr. [redacted]’s terms of purchase as non-refundable, the most recent month’s fee was refunded as a courtesy.     Description in Ad BONUS: 14 Day Test Drive Haney University Monthly - $29 Normal Price Haney University is a member’s-only online golf school. Each month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. Your education doesn’t stop with his core Blueprint. Plus, submit your own specific questions to Hank. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try Haney University free for 14 days. If you’re happy, do nothing and only then will we bill you the VIP rate of just $29/month. While the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again.     Description on Order Page 14 Day Test Drive Haney University Monthly Haney University is a member’s-only online golf school. Each month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try it free for 14 days. You can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $29. You can cancel anytime.

Initial Business Response /* (1000, 5, 2016/02/01) */
[redacted]
** the [redacted]
[redacted]
Case #XXXXXXXX
Mr. [redacted] purchased a golf training package from us on December 6, 2013. Along with the purchase came a 14-day...

free trial in Tewell Time, a monthly membership club providing ongoing monthly information. The particulars and explanation of this club was explained multiple times before, during, and after the purchase process including how to cancel if he did not wish to remain a member (see below).
I do not find any contact prior to this complaint asking that the membership be cancelled. I have cancelled it effective immediately with this complaint.
While membership fees are listed in Mr. [redacted]'s Terms of Purchase as non-refundable, as a result of the purchase being given as a gift and the short length of time that it has been in effect, I have as a courtesy refunded the two fees that have been charged. Mr. [redacted] should see the refunds on his card within approximately 48 hours.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)