Initial Business Response /* (1000, 5, 2015/07/06) */
[redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased a golf training package from us on April 16, 2015 . Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club...
providing ongoing monthly information. Mr. [redacted] was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below). It was also on the receipt that he received following his purchase.
We received an inquiry from Mr. [redacted] on June 30, 2015. His membership was cancelled immediately that day and the charge that was scheduled to post that night was voided. While membership fees are specifically stated as non-refundable in Mr. [redacted]'s terms of purchase, I have as an attempt to resolve this issue refunded one of the two charges that were made for his membership. He should see that refund on his card within approximately 48 hours.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (2000, 11, 2015/07/28) */
Thank you for helping to resolve my complaint. I appreciate it.
Initial Business Response /* (1000, 5, 2015/08/27) */
[redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased Hank Haney golf training videos from us on July 2, 2015. Part of the terms of his purchase was a trial membership in the Haney University Monthly...
club. This was explained multiple times during the order process including how to cancel if he did not wish to remain a member.
We received an email from Mr. [redacted] asking to cancel his membership on Saturday, August 22, 2015. His email was worked and his membership was cancelled on Monday, August 24th. An email was sent to Mr. [redacted] advising him of the membership cancellation.
[redacted] Case # [redacted] Our Haney University membership club is most definitely not a scam. Mr. [redacted] purchased a golf training package from us on September 2, 1915. Along with the purchase came a 14-day free trial in Haney University, a monthly membership club providing...
ongoing monthly training videos. Explanation of the membership club, it’s benefits, its monthly costs if kept, and how to cancel was provided multiple times during the order process (see below). It was also on the receipt that he received following his purchase and on monthly email sent to Mr. [redacted] each time the membership fee was charged. The first contact we received from Mr. [redacted] asking to cancel his Haney University was on August 15, 2015. The membership was cancelled effective that date. I have a 120day window in which I can refund charges directly to a credit card. While everything specifically states that the membership fees are non-refundable, I have in an attempt to resolve this issue, refunded the 4 month’s fees that fall within that window. Mr. [redacted] should see the refunds on his card within approximately 48hours. Description in Ad BONUS: 14 Day Test Drive Haney University Monthly - $29 Normal Price Haney University is a member’s-only online golf school. Each month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. Your education doesn’t stop with his core Blueprint. Plus, submit your own specific questions to Hank. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try Haney University free for 14 days. If you’re happy, do nothing and only then will we bill you the VIP rate of just $29/month. While the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again. Description on Order Page 14 Day Test Drive Haney University Monthly Haney University is a member’s-only online golf school. Each month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try it free for 14 days. You can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $29. You can cancel anytime. First Month’s Email sent on September 16, 2105 Hi [redacted], Have you checked out this month’s Haney University training videos? If not,you can watch them here now.And drop me a line while you’re there. I love hearing about how your game is evolving with The Haney Blueprint. Tell me about your latest round, your new practice routines, your record low score…anything, really. And shoot me any questions, as well. I go through them regularly and answer some of the most commonly asked ones in members-only Q&A webinars (dates and times TBA). Thanks for being a Haney University member! For your records, here is your latest monthly invoice: $29.00 was charged on 09/16/2015 01:10am. Sincerely, Hank Haney - Instructor for more than 36 years - Coach to more than 200 touring pros - #1 New York Times Bestselling Author - Founder of top rated golf schools across the US - Creator, The Haney Blueprint CUSTOMER SERVICE AND SUPPORT If you experience any difficulties, please feel free to contact our customer support team in the manner most convenient for you: · Online athttp://www.haneyuniversity.com/support. You can submit an online support request 24 hours a day, 7 days a week. These requests are cared for by our team Monday through Friday during regular business hours of 9 AM to 5 PM CT. · By phone at888-241-2460, Monday through Friday between the hours of 9 AM and 5 PM CT. TERMS OF SERVICE AND THE HANEY BLUEPRINT REFUND POLICY The Haney Blueprint Videos and DVD Series are covered under a 365-day guarantee policy. The items can be returned for a full refund (excluding shipping on physical products, and $19.95 restocking fee for the Plane Finder) by contacting our customer support team at888-241-2460. This return policy DOES NOT include the Haney University Membership, which is a program that delivers brand new golf instruction from Hank Haney each month. Try Haney University free for 14 days. If you’re happy, do nothing and only then will we bill you the VIP rate of just $29/month. While the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again. This message was sent by Golf Tailor LLC on behalf of Haney University.
Initial Business Response /* (1000, 5, 2015/05/29) */
[redacted]
4 [redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased a golf training package from us on September 27, 2014. Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club...
providing ongoing monthly information. The fact that the membership was a part of the terms of his purchase, what it entailed, its cost, and how to cancel if he did not want to be a member was stated multiple times during his order and check out process. It was also on his order confirmation email that was sent immediately after completion of the order (see below).
We do also have a marketing email campaign to generate business for our company. As with all campaigns such as this, we do offer the option for the recipient to unsubscribe if they wish to stop receiving emails from us. This is only to stop the sending of emails, however, it did not state that it would also cancel the membership that was a part of Mr. [redacted]'s terms of purchase. We received notification from Mr. [redacted] on May 19th to cancel his membership. It was cancelled on May 20th per his request.
While membership fees are listed in Mr. [redacted]'s Terms of Purchase as non-refundable, I do have a 120 window that I can refund charges made back to a credit card. In an attempt to resolve Mr. [redacted]'s complaint, I have as a courtesy refunded his February, March, April, and May fees that fall within that window. He should see the refunds on his card within approximately 48 hours. All of the monthly lessons are still available for Mr. [redacted] to review on the website access he was provided at the time of his purchase.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied at "This point", what truly bothers me about this entire ordeal is that I feel that each and every month that they took $$ from my acct. I SHOULD HAVE been notified with some sort of email that the funds were being taken from my acct. (Like an electronic receipt of sorts) This is part of why I feel this advertisement is "Deceptive" I NEVER received email notices of funds being taken out at any time, or I would have investigated. It took me having to review my credit card statement which is rare for me as I don't make many purchases with it. When I did go into the link after noticing $$ being withdrawn, I felt like I had cancelled the membership by choosing "NOT" to receive any more emails. I searched the link provided and could not find one instance of being able to cancel this acct. Not one that was easily noticeable anyway. So when several months went by and I noticed that $$ was still being taken out....I LOST IT!! When I finally called the phone number on the provided link to verbally cancel by phone, the number provided on that link was "Disconnected" thus forcing me to drill down via Google to contact these people to cancel. Even then I only got in touch with an answering service. In the end, this was a "Shady" deal and I was very unhappy and feel that this company needs to seriously "Revamp" their site and their collections practices...at very least.
Initial Business Response /* (1000, 5, 2016/02/09) */
[redacted]
5 [redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased a golf training package from us on June 4, 2015. Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club...
providing ongoing monthly information. Explanation of the membership club, it's benefits, costs, and how to cancel were made multiple times before, during, and after the order process.
The first request we received from Mr. [redacted] to cancel his membership was on February 7, 2016. We cancelled his membership effective that date. While the membership fees are specifically stated as non-refundable in the terms of Mr. [redacted]'s purchase, we did as a courtesy at the time of the cancellation refund the last two month's fees.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Business Response /* (1000, 5, 2016/01/13) */
[redacted]
[redacted]
[redacted] XXXXX
Case #XXXXXXXX
Please be assured there was no fraud included with Ms. [redacted]'s account. Ms. [redacted] purchased a Square to Square golf training package from us on August 20,...
2014. Along with the purchase came a 14-day trial in Tewell Time, a monthly membership club providing ongoing monthly training videos. The details of the clubs and it's inclusion in Ms. [redacted]'s purchase was explained multiple times before, during, and after the order process. Included in the details were the club's benefits, costs if kept, and how to cancel if it was not wanted. (see below).
I do not find that we received any request to cancel the membership prior to January 4, 2016. It was cancelled on that day.
We have a 120day window in which a charge can be refunded directly to a credit card. While membership fees were listed in Ms. [redacted]'s Terms of Purchase as non-refundable, we did as a courtesy at the time Ms. [redacted] contacted us refund the 4 fees that fell within that time frame.
All of the monthly videos are still on the website for viewing.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had cancelled this company's e-mail at least four months prior to the January date mentioned on the website and did not receive any further "instructional" e-mails but continued to have a monthly charges on my credit card. I did not even know what these e-mails were - just thought of them as "pop-ups". The amount is close to what I spend on a round of golf (I have a membership with local Metro golf courses) so it did not catch my attention when I saw "golf tailor". When I realize that this all stemmed from my purchasing the DVD, I called the company but was kept on hold for one hour. I am convinced that no one would ever answer the call. This is clearly a case of misleading advertising and I think I should be refunded in full for this subscription or whatever this company calls it.
Final Business Response /* (4000, 9, 2016/01/20) */
There appears to be some confusion on the difference between our emails and the membership. To unsubscribe specifically states that you are requesting to cease getting emails from us. It does not have anything to do with cancelling a membership. Ms. [redacted] states that she did this at least 4 months prior to the call in January. I have already refunded fees back to September but would agree to refund 3 additional fees. This would take her back to the 4 month courtesy period that I originally offered. The refund will have to be in the form of a check however. I will await word on settlement of the issue before requesting the refund check.
Final Consumer Response /* (2000, 11, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept simply because I don't want to pursue this further. I appreciate the Revdex.com for help in this matter.
Initial Business Response /* (1000, 5, 2015/09/14) */
[redacted] XXXXX
Case #XXXXXXXX
Ms. [redacted] purchased a golf training package from us on may 2, 2015. Along with the purchase came a 14-day free trial in Tewell...
Time, a monthly membership club providing ongoing monthly information. Ms. [redacted] was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below). It was also on the receipt that he received following her purchase and emails were sent each month advising of the new lessons and the charge associated with them. Ms. [redacted] actually placed the order twice so there were two memberships to the monthly club established.
Ms. [redacted] contacted us on September 5, 2105. At that time both memberships were cancelled. The duplicate purchase and the 4 monthly fees associated it were refunded at that time.
While membership fees are listed in Ms. [redacted]'s Terms of Purchase as non-refundable, we did also agree as a courtesy to refund two of the four fees that were associated with the initial purchase.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe the advertising is deceptive. I was not interested in the membership and did not feel obligated to read further. They only mention that I am going to be charged at the end of a long spiel. If they were honest they would have said I was going to be charged before the spiel. I feel it is a sneaky underhand way to do business and I would not have any trust in any future dealings with them
Final Business Response /* (4000, 9, 2015/09/18) */
The explanation of the membership club is as follows:
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
There is only two sentences before the explanation of the 14 day trial period and what to do if you do not wish to remain a member following the expiration of the trial period.
As stated before, I have a 120 day window in which I can refund charges directly to a credit card. There is one more charge that falls within that window so in an attempt to resolve this issue, I have refunded that fee as well. This results in 7 of the 8 fees that were charged being resolved, the 4 duplicate fees and 3 of the 4 original fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received some money back. Better than NONE.
Sincerely,
[redacted]
Case #[redacted] Our customer purchased a Square to Square golf training package from us on August 17, 2015. Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club providing ongoing monthly information. This membership, including it’s...
benefits, costs, and how to cancel was explained multiple times before, during, and after the purchase. There should be no perception of a scam as the explanation was listed under bold, red headlines. The first contact from our customer requesting to cancel the membership was received on March 4, 2016. The membership was cancelled immediately with that contact. While membership fees are specifically listed in the Terms of Purchase as non-refundable, we did as a courtesy refund his last month’s fee. All of the videos are still available for viewing on the website he was provided at the time of purchase. Ad Description of Club 14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation. Order Confirmation Description of Club BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail. (*Membership fees are non-refundable)
Initial Business Response /* (1000, 5, 2015/08/11) */
J [redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased [redacted] Square to Square golf video training package from us on April 21, 2015. Part of the Terms of Purchase was a 14 day trial in Tewell Time, a...
monthly club in which our customers receive additional training videos each month for a fee of $29 per month. The explanation of the club including costs and how to cancel is listed multiple times during the order process and again on the order confirmation.
We received an inquiry into the charges on July 13, 2015. The membership was cancelled at that time per Mr. [redacted]'s request.
While membership fees are listed in Mr. [redacted]'s Terms of Purchase as non-refundable, we did agree as a courtesy to refund two of the month's fees. These refunds were completed on the same day as the club's cancellation.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything says FREE and since I did NOT want a FREE Club membership, I did not read any of their further fine print regarding how it's automatic and you then need to take action to cancel. This is a scam. We never received anything. I want my third $29.00 charge refunded immediately.
Final Business Response /* (4000, 9, 2015/08/17) */
I am sorry that Mr. [redacted] did not read all of the terms of his purchase. As shown in the original response, the terms of purchase very specifically stated that the free trial was only for 14 days. However, since the 3rd fee does fall within the 120 window for which I can refund directly to a credit card, I have refunded the 3rd month's fee in order to completely resolve this complaint to Mr. [redacted]'s satisfaction.
Initial Business Response /* (1000, 5, 2015/07/06) */
[redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased a golf training package from us on April 16, 2015 . Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club...
providing ongoing monthly information. Mr. [redacted] was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below). It was also on the receipt that he received following his purchase.
We received an inquiry from Mr. [redacted] on June 30, 2015. His membership was cancelled immediately that day and the charge that was scheduled to post that night was voided. While membership fees are specifically stated as non-refundable in Mr. [redacted]'s terms of purchase, I have as an attempt to resolve this issue refunded one of the two charges that were made for his membership. He should see that refund on his card within approximately 48 hours.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (2000, 11, 2015/07/28) */
Thank you for helping to resolve my complaint. I appreciate it.
Initial Business Response /* (1000, 5, 2015/08/27) */
[redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased Hank Haney golf training videos from us on July 2, 2015. Part of the terms of his purchase was a trial membership in the Haney University Monthly...
club. This was explained multiple times during the order process including how to cancel if he did not wish to remain a member.
We received an email from Mr. [redacted] asking to cancel his membership on Saturday, August 22, 2015. His email was worked and his membership was cancelled on Monday, August 24th. An email was sent to Mr. [redacted] advising him of the membership cancellation.
[redacted] Case # [redacted] Our Haney University membership club is most definitely not a scam. Mr. [redacted] purchased a golf training package from us on September 2, 1915. Along with the purchase came a 14-day free trial in Haney University, a monthly membership club providing...
ongoing monthly training videos. Explanation of the membership club, it’s benefits, its monthly costs if kept, and how to cancel was provided multiple times during the order process (see below). It was also on the receipt that he received following his purchase and on monthly email sent to Mr. [redacted] each time the membership fee was charged. The first contact we received from Mr. [redacted] asking to cancel his Haney University was on August 15, 2015. The membership was cancelled effective that date. I have a 120day window in which I can refund charges directly to a credit card. While everything specifically states that the membership fees are non-refundable, I have in an attempt to resolve this issue, refunded the 4 month’s fees that fall within that window. Mr. [redacted] should see the refunds on his card within approximately 48hours. Description in Ad BONUS: 14 Day Test Drive Haney University Monthly - $29 Normal Price Haney University is a member’s-only online golf school. Each month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. Your education doesn’t stop with his core Blueprint. Plus, submit your own specific questions to Hank. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try Haney University free for 14 days. If you’re happy, do nothing and only then will we bill you the VIP rate of just $29/month. While the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again. Description on Order Page 14 Day Test Drive Haney University Monthly Haney University is a member’s-only online golf school. Each month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and more. He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students only. Try it free for 14 days. You can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $29. You can cancel anytime. First Month’s Email sent on September 16, 2105 Hi [redacted], Have you checked out this month’s Haney University training videos? If not,you can watch them here now.And drop me a line while you’re there. I love hearing about how your game is evolving with The Haney Blueprint. Tell me about your latest round, your new practice routines, your record low score…anything, really. And shoot me any questions, as well. I go through them regularly and answer some of the most commonly asked ones in members-only Q&A webinars (dates and times TBA). Thanks for being a Haney University member! For your records, here is your latest monthly invoice: $29.00 was charged on 09/16/2015 01:10am. Sincerely, Hank Haney - Instructor for more than 36 years - Coach to more than 200 touring pros - #1 New York Times Bestselling Author - Founder of top rated golf schools across the US - Creator, The Haney Blueprint CUSTOMER SERVICE AND SUPPORT If you experience any difficulties, please feel free to contact our customer support team in the manner most convenient for you: · Online athttp://www.haneyuniversity.com/support. You can submit an online support request 24 hours a day, 7 days a week. These requests are cared for by our team Monday through Friday during regular business hours of 9 AM to 5 PM CT. · By phone at888-241-2460, Monday through Friday between the hours of 9 AM and 5 PM CT. TERMS OF SERVICE AND THE HANEY BLUEPRINT REFUND POLICY The Haney Blueprint Videos and DVD Series are covered under a 365-day guarantee policy. The items can be returned for a full refund (excluding shipping on physical products, and $19.95 restocking fee for the Plane Finder) by contacting our customer support team at888-241-2460. This return policy DOES NOT include the Haney University Membership, which is a program that delivers brand new golf instruction from Hank Haney each month. Try Haney University free for 14 days. If you’re happy, do nothing and only then will we bill you the VIP rate of just $29/month. While the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again. This message was sent by Golf Tailor LLC on behalf of Haney University.
Initial Business Response /* (1000, 5, 2015/05/29) */
[redacted]
4 [redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased a golf training package from us on September 27, 2014. Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club...
providing ongoing monthly information. The fact that the membership was a part of the terms of his purchase, what it entailed, its cost, and how to cancel if he did not want to be a member was stated multiple times during his order and check out process. It was also on his order confirmation email that was sent immediately after completion of the order (see below).
We do also have a marketing email campaign to generate business for our company. As with all campaigns such as this, we do offer the option for the recipient to unsubscribe if they wish to stop receiving emails from us. This is only to stop the sending of emails, however, it did not state that it would also cancel the membership that was a part of Mr. [redacted]'s terms of purchase. We received notification from Mr. [redacted] on May 19th to cancel his membership. It was cancelled on May 20th per his request.
While membership fees are listed in Mr. [redacted]'s Terms of Purchase as non-refundable, I do have a 120 window that I can refund charges made back to a credit card. In an attempt to resolve Mr. [redacted]'s complaint, I have as a courtesy refunded his February, March, April, and May fees that fall within that window. He should see the refunds on his card within approximately 48 hours. All of the monthly lessons are still available for Mr. [redacted] to review on the website access he was provided at the time of his purchase.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied at "This point", what truly bothers me about this entire ordeal is that I feel that each and every month that they took $$ from my acct. I SHOULD HAVE been notified with some sort of email that the funds were being taken from my acct. (Like an electronic receipt of sorts) This is part of why I feel this advertisement is "Deceptive" I NEVER received email notices of funds being taken out at any time, or I would have investigated. It took me having to review my credit card statement which is rare for me as I don't make many purchases with it. When I did go into the link after noticing $$ being withdrawn, I felt like I had cancelled the membership by choosing "NOT" to receive any more emails. I searched the link provided and could not find one instance of being able to cancel this acct. Not one that was easily noticeable anyway. So when several months went by and I noticed that $$ was still being taken out....I LOST IT!! When I finally called the phone number on the provided link to verbally cancel by phone, the number provided on that link was "Disconnected" thus forcing me to drill down via Google to contact these people to cancel. Even then I only got in touch with an answering service. In the end, this was a "Shady" deal and I was very unhappy and feel that this company needs to seriously "Revamp" their site and their collections practices...at very least.
Initial Business Response /* (1000, 5, 2016/02/09) */
[redacted]
5 [redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased a golf training package from us on June 4, 2015. Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club...
providing ongoing monthly information. Explanation of the membership club, it's benefits, costs, and how to cancel were made multiple times before, during, and after the order process.
The first request we received from Mr. [redacted] to cancel his membership was on February 7, 2016. We cancelled his membership effective that date. While the membership fees are specifically stated as non-refundable in the terms of Mr. [redacted]'s purchase, we did as a courtesy at the time of the cancellation refund the last two month's fees.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Business Response /* (1000, 5, 2016/01/13) */
[redacted]
[redacted]
[redacted] XXXXX
Case #XXXXXXXX
Please be assured there was no fraud included with Ms. [redacted]'s account. Ms. [redacted] purchased a Square to Square golf training package from us on August 20,...
2014. Along with the purchase came a 14-day trial in Tewell Time, a monthly membership club providing ongoing monthly training videos. The details of the clubs and it's inclusion in Ms. [redacted]'s purchase was explained multiple times before, during, and after the order process. Included in the details were the club's benefits, costs if kept, and how to cancel if it was not wanted. (see below).
I do not find that we received any request to cancel the membership prior to January 4, 2016. It was cancelled on that day.
We have a 120day window in which a charge can be refunded directly to a credit card. While membership fees were listed in Ms. [redacted]'s Terms of Purchase as non-refundable, we did as a courtesy at the time Ms. [redacted] contacted us refund the 4 fees that fell within that time frame.
All of the monthly videos are still on the website for viewing.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had cancelled this company's e-mail at least four months prior to the January date mentioned on the website and did not receive any further "instructional" e-mails but continued to have a monthly charges on my credit card. I did not even know what these e-mails were - just thought of them as "pop-ups". The amount is close to what I spend on a round of golf (I have a membership with local Metro golf courses) so it did not catch my attention when I saw "golf tailor". When I realize that this all stemmed from my purchasing the DVD, I called the company but was kept on hold for one hour. I am convinced that no one would ever answer the call. This is clearly a case of misleading advertising and I think I should be refunded in full for this subscription or whatever this company calls it.
Final Business Response /* (4000, 9, 2016/01/20) */
There appears to be some confusion on the difference between our emails and the membership. To unsubscribe specifically states that you are requesting to cease getting emails from us. It does not have anything to do with cancelling a membership. Ms. [redacted] states that she did this at least 4 months prior to the call in January. I have already refunded fees back to September but would agree to refund 3 additional fees. This would take her back to the 4 month courtesy period that I originally offered. The refund will have to be in the form of a check however. I will await word on settlement of the issue before requesting the refund check.
Final Consumer Response /* (2000, 11, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept simply because I don't want to pursue this further. I appreciate the Revdex.com for help in this matter.
Initial Business Response /* (1000, 5, 2015/09/14) */
[redacted] XXXXX
Case #XXXXXXXX
Ms. [redacted] purchased a golf training package from us on may 2, 2015. Along with the purchase came a 14-day free trial in Tewell...
Time, a monthly membership club providing ongoing monthly information. Ms. [redacted] was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below). It was also on the receipt that he received following her purchase and emails were sent each month advising of the new lessons and the charge associated with them. Ms. [redacted] actually placed the order twice so there were two memberships to the monthly club established.
Ms. [redacted] contacted us on September 5, 2105. At that time both memberships were cancelled. The duplicate purchase and the 4 monthly fees associated it were refunded at that time.
While membership fees are listed in Ms. [redacted]'s Terms of Purchase as non-refundable, we did also agree as a courtesy to refund two of the four fees that were associated with the initial purchase.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe the advertising is deceptive. I was not interested in the membership and did not feel obligated to read further. They only mention that I am going to be charged at the end of a long spiel. If they were honest they would have said I was going to be charged before the spiel. I feel it is a sneaky underhand way to do business and I would not have any trust in any future dealings with them
Final Business Response /* (4000, 9, 2015/09/18) */
The explanation of the membership club is as follows:
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
There is only two sentences before the explanation of the 14 day trial period and what to do if you do not wish to remain a member following the expiration of the trial period.
As stated before, I have a 120 day window in which I can refund charges directly to a credit card. There is one more charge that falls within that window so in an attempt to resolve this issue, I have refunded that fee as well. This results in 7 of the 8 fees that were charged being resolved, the 4 duplicate fees and 3 of the 4 original fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received some money back. Better than NONE.
Sincerely,
[redacted]
Case #[redacted] Our customer purchased a Square to Square golf training package from us on August 17, 2015. Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club providing ongoing monthly information. This membership, including it’s...
benefits, costs, and how to cancel was explained multiple times before, during, and after the purchase. There should be no perception of a scam as the explanation was listed under bold, red headlines. The first contact from our customer requesting to cancel the membership was received on March 4, 2016. The membership was cancelled immediately with that contact. While membership fees are specifically listed in the Terms of Purchase as non-refundable, we did as a courtesy refund his last month’s fee. All of the videos are still available for viewing on the website he was provided at the time of purchase. Ad Description of Club 14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation. Order Confirmation Description of Club BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail. (*Membership fees are non-refundable)
Initial Business Response /* (1000, 5, 2015/08/11) */
J [redacted] XXXXX
Case #XXXXXXXX
Mr. [redacted] purchased [redacted] Square to Square golf video training package from us on April 21, 2015. Part of the Terms of Purchase was a 14 day trial in Tewell Time, a...
monthly club in which our customers receive additional training videos each month for a fee of $29 per month. The explanation of the club including costs and how to cancel is listed multiple times during the order process and again on the order confirmation.
We received an inquiry into the charges on July 13, 2015. The membership was cancelled at that time per Mr. [redacted]'s request.
While membership fees are listed in Mr. [redacted]'s Terms of Purchase as non-refundable, we did agree as a courtesy to refund two of the month's fees. These refunds were completed on the same day as the club's cancellation.
Ad Description of Club
14 Day Tewell Time Club Trial Membership: Here's where you can really crank up your game. You'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coaching. Plus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots more. And it's yours FREE for 14 days, then renews automatically at the VIP rate of only $29/month. You can cancel at any time with no further obligation.
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order. "Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basis. Each month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any age. You will have 14 full days to try it out. At the end of your trial, your membership will renew at the special VIP rate of only $29 per month. If you decide it isn't for you at any time ... you can cancel by phone or e-mail.
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything says FREE and since I did NOT want a FREE Club membership, I did not read any of their further fine print regarding how it's automatic and you then need to take action to cancel. This is a scam. We never received anything. I want my third $29.00 charge refunded immediately.
Final Business Response /* (4000, 9, 2015/08/17) */
I am sorry that Mr. [redacted] did not read all of the terms of his purchase. As shown in the original response, the terms of purchase very specifically stated that the free trial was only for 14 days. However, since the 3rd fee does fall within the 120 window for which I can refund directly to a credit card, I have refunded the 3rd month's fee in order to completely resolve this complaint to Mr. [redacted]'s satisfaction.