Golf18Network

Complaint: [redacted] I am rejecting this response because: As it states in my original complaint, the terms and conditions were NOT clearly defined on the websiteI will be attaching screenshots of what the website looks like, and no where does it state that the reservation is non refundableAlso as my complaint states, I looked at the website using different computers as well as different browsers each with the same issue, no defined terms and conditions I am also including a the link to the website so the Revdex.com case manager can see that there is no mention of reservations being non refundable http://www.golf18network.com/pennsylvania/philadelphia/gambler-ridge/golf/course...⇄ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am actually accepting the response but I would like to make two recommendations Neither the email nor the agent indicated that I was actually paying for holes and a cartSince it is only a nine hole course I assumed I paid for nineThe email confirmation needs to be updated to include number of holes and the fact you purchased a cart The golf course should not discredit your company and indicate that it is cheaper in personRecommending contacting the course owner to address this concern Regards, [redacted]

This customer booked one of our Online Discounted tee times on Sun Sep 21, at 09:pm and, upon purchase, agreed to the following terms: "This tee time is non-refundable and non-cancelable unless the course is closed due to weatherFees are 100% due online to [redacted] .comBooking fees are non-refundablePlease call [redacted] .com at ###-###-#### for assistance." The golfer then called Golf Network on Sep 25, and asked to change his tee time to two players instead of threeDespite the policy of this tee time, we made an exception and offered the golfer a website credit and canceled the third playerThis is already outside of the policy We feel that we have already gone above and beyond to assist this golfer with his changesThe fact is, Mr [redacted] agreed to the policy of the tee time upon purchase of his discounted tee time Thank you, Golf Network ###-###-####

Complaint: I am rejecting this response because:I am not disputing that Golfgave me a credit or the expiration date of the credit The credit was freely given and I was informed about the expiration My dispute is that the credit was impossible to use I was instructed to find a "Blue C" next to a tee time that would accept my credit I spent over an hour looking for this elusive "Blue C" for courses in my area and found none I called the company and asked them to find me a tee time with a "Blue C" so I could use the credit They told me that they didn't have any way of finding a local course with a "Blue C" so I was stuck with a credit that couldn't be used They refused to issue me a credit card or cash refund Let's use an analogy: You purchase a shirt at a local department store and then take it back They will only give you store credit and no items in the store are eligible to be purchased with that credit Kind of worthless! If I could have found a tee time that accepted my credit, we wouldn't have this issue At this point, I just want my money back Regards, [redacted]

It clearly states on the website that the reservations for Tee times are non refundableHe agreed to that We met him half way and told him we would give him full credit at the course He chooses not to accept this Thank You, you may close the case as you must [redacted] [email protected]

Our website terms and conditions clearly state that all credits will expire years from issue date: *** (see Purchased or Refund Credits).Mr*** year credit issues would have expired on Feb 34, We have attempted to help him use these
credits several times as the original time where he expressed being "rained out" did not meet our requirements for a refundThe policy in which Mr*** booked and agreed to upon purchase states the following: This tee time is non-refundable and non-cancelable unless the course is closed due to weatherFees are 100% due online to Golf18Network.comBooking fees are non-refundablePlease call Golf18Network.com at *** for assistance.Upon calling the course to verify closure, Shooter confirmed that the course was open for play that dayWe offered Mr*** a credit (which we did not have to do per the policy) and he acceptedWe offered credit outside of our standard policies in hopes to allow Mr*** to play on a day with better weatherHe denied our assistance to help him rebook his tee time in the future

Complaint: ***
I am rejecting this response because:I never intended for golfto use my credit card for anything but hold a reservation and let me pay at the golf courseif they had done as I expected I would have never been over charged $all I want is a full $credited to my credit card and I can use the money where ever and when ever I want
a credit from golfdoes me no good at all
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was NOT given a refundI was given a credit that I can only use by going back through the websiteI am not sure what gives then the right to hold my dollarsThe golf course I played at had
no problem issuing a refundI do not expect to be refunded for the service fees, but I should get a full refund for the round, not just a credit
Another example of this business misrepresenting itself
Regards,
*** ***

***, Thank you for sending this over to meI have investigated Mr***’ account and found the following: Mr*** has a balance of $on his Golf Network account$of this credit was a promotional credit that we gave to him for his first tee time booking (he did not pay anything
for this, it was simply a promotion that we were offering at the time)$of the credit on his account is from a tee time that he booked on Saturday October 11, The tee time that he booked (and agreed to the terms of upon booking online) had the following policy: “This tee time is non-refundable and non-cancelable unless the course is closed due to weatherFees are 100% due online to Golf18Network.comBooking fees are non-refundablePlease call Golf18Network.com at for assistance.” On October 15, 2014, Mr*** called us with an emergencyHe was not going to be able to make his tee timeIn this case, we allowed him to cancel the time and offered him a credit to Golf Network; not a refundCanceling the tee time and offering the credit was already above and beyond as his policy clearly stated that the tee time would not be canceled or refunded unless the course was closedWe have people use credits for tee times every day… it is not a difficult process and if Mr*** would like to call us at *** and choose option 2, we would be more than happy to assist him in finding a tee time in which he could use this credit on his accountI have already counted different golf courses within miles of his home address on our networkThank you, *** *** *** (direct)

Complaint: ***
I am rejecting this response because: The terms were never clearly communicatedThis is the first I'm seeing any such languageI would like to know where in the process this is statedIn fact, it was never even clear that I was redirected form the golf course to another websiteI thought I was booking directly through the course
Frankly, I'm shocked in such poor customer serviceI am a frequent golfer and not only use your competitors, but encourage others to avoid youAll over what amounts to very low revenue for your companyRegardless of the terms, you can make exceptions and a normal, customer centric business would do that
Regards,
*** ***

This customer was given a refund

[redacted], Thank you for sending this over to me. I have investigated Mr. [redacted]’ account and found the following:
rgb(31, 73, 125);"> Mr. [redacted] has a balance of $74.36 on his Golf 18 Network account. $25 of this credit was a promotional credit that we gave to him for his first tee time booking (he did not pay anything for this, it was simply a promotion that we were offering at the time). $57.16 of the credit on his account is from a tee time that he booked on Saturday October 11, 2014. The tee time that he booked (and agreed to the terms of upon booking online) had the following policy:
“This tee time is non-refundable and non-cancelable unless the course is closed due to weather. Fees are 100% due online to Golf18Network.com. Booking fees are non-refundable. Please call Golf18Network.com at 800.994.0661 for assistance.”
On October 15, 2014, Mr. [redacted] called us with an emergency. He was not going to be able to make his tee time. In this case, we allowed him to cancel the time and offered him a credit to Golf 18 Network; not a refund. Canceling the tee time and offering the credit was already above and beyond as his policy clearly stated that the tee time would not be canceled or refunded unless the course was closed. We have people use credits for tee times every day… it is not a difficult process and if Mr. [redacted] would like to call us at [redacted] and choose option 2, we would be more than happy to assist him in finding a tee time in which he could use this credit on his account. I have already counted 7 different golf courses within 20 miles of his home address on our network. Thank you, [redacted] (direct)

[redacted]
Based on our business arrangements with golf courses, we offer some tee times at specific times that are only available online. This is the situation you encountered. The tee time you wanted to book for $21 was only available online. We clearly state "You must book online to get these...

savings." on the page you were viewing to book your tee time (http://[redacted].com/tts/). In addition, the tee times at these 'Best Value' must be booked and fully paid for online.
All our tee times are fully integrated with the golf course through their electronic tee sheet. If there was an issue that you showed up at a course and they did not have your reservation, then you should immediately contact the Golf18 Network to resolve this issue as we have a full business agreement with Minas View Golf Links.
In regards to the pricing you mentioned, $18 is for 9 holes with NO cart. On http://[redacted].com/tts/, we show times with a cart which corresponds to their stated prices on their website rates page - http://[redacted].com/rates/
And in regards to #3, this is 100% false. We have signed business arrangement's with golf courses to list their tee times on the Golf18 Network; we do not arbitrarily add golf courses to our network. As part of this arrangement to sell the golf courses tee times, more tee times than they normally would, they give us some tee times at discounted rates to sell as 'Best Value' tee times which we keep a greater profit than the other tee times. But no where are we stealing tee times as you imply.
I apologize on the behalf of the Golf18 Network that our booking agent did not better clarify why you would get a better rate online that at the golf course for certain tee times. 
I have directly responded to each item in your desired outcome and have given facts to show that the Golf18 Network has not misrepresented itself, nor made any fraudulent claims.
-Gabe W.

Complaint: 12123114
I am rejecting this response because:I am not disputing that Golf18 gave me a credit or the expiration date of the credit.   The credit was freely given and I was informed about the expiration.   My dispute is that the credit was impossible to use.  I was instructed to find a "Blue C" next to a tee time that would accept my credit.   I spent over an hour looking for this elusive "Blue C" for courses in my area and found none.   I called the company and asked them to find me a tee time with a "Blue C" so I could use the credit.   They told me that they didn't have any way of finding a local course with a "Blue C" so I was stuck with a credit that couldn't be used.   They refused to issue me a credit card or cash refund.   Let's use an analogy:   You purchase a shirt at a local department store and then take it back.   They will only give you store credit and no items in the store are eligible to be purchased with that credit.   Kind of worthless!  If I could have found a tee time that accepted my credit, we wouldn't have this issue.  At this point, I just want my money back.
Regards,
[redacted]

Dear [redacted]
We have a very clear 100% weather guarantee. If there were issues with weather and you could not play, we would issue you the refund. However as you stated, you played the course thus we do not feel a refund is appropriate.
However, since your booking fee did not...

appear in courses reservation system, we have placed a credit of your booking fee's into your account for future use at the Golf18 Network. In the future it is best to call us while at the golf course if there is a billing dispute and all items can be resolved immediately. 
-Golf18 Network

Complaint: [redacted]
I am rejecting this response because:Saying you have 7 courses within 20 miles does not mean that all of them (or any of them, usually) will use my credit for more than the $1.95 booking fee. Therefore, I'd have to book about 40 rounds to actually use this credit, which for me would take about 7-8 years to use. I'm sick of your company's bait and switch tactics and really just want to be done with you.
Regards,
[redacted]

This customer booked one of our Online Discounted tee times on Sun Sep 21, 2014 at 09:07 pm and, upon purchase, agreed to the following terms: "This tee time is non-refundable and non-cancelable unless the course is closed due to weather. Fees are 100% due online to [redacted].com. Booking fees are non-refundable. Please call [redacted].com at ###-###-#### for assistance."
The golfer then called Golf 18 Network on Sep 25, 2014 and asked to change his tee time to two players instead of three. Despite the policy of this tee time, we made an exception and offered the golfer a website credit and canceled the third player. This is already outside of the policy.
We feel that we have already gone above and beyond to assist this golfer with his changes. The fact is, Mr. [redacted] agreed to the policy of the tee time upon purchase of his discounted tee time.
Thank you,
Golf 18 Network
###-###-####

Per the policy of the tee time booked on 9/1/2016, the tee time was not canceled. The customer himself states that he did call the golf course to cancel the tee time. His confirmatin that was emailed to him (as he stated) as well as the terns that he would have agreed to upon purchase at the website...

clearly state the following:Policy:Fees are 100% due online to [redacted] If you need to modify or cancel your reservation, please do so by calling [redacted] at [redacted] at least 48 hours prior to your scheduled time. Golfer did not contact Golf18 Network directly (he stated this himself in complaint; he contacted the golf course). The golfer was given a credit of the total purchase amount that could be used towards a future tee time. This was a measure that did not have to be taken, but we offered to [redacted] because we wanted to allow him to receive a great golf experience in the future. The credit was issued on 9/6/2016 and is still valid as our credits are good for 2 years from the issue date.This credit confirmation has been resent to [redacted] as well. Sincerely,Golf18 Network Management

Complaint: [redacted]
I am rejecting this response because:I reject this response from golf18network as it is both inaccurate and inadequate.I did not know that I was dealing  with their software until I inquired with the golf course  on the status of my refund. It was then that I was informed that the golf course leveraged their software for booking, that is why I cancelled through the course, not via golf18To stand behind what was probably a check box on a webpage as the basis for not refunding my money is not what I would call good client  service.The measure of a good company is not how they treat their clients when their business  workflows go down the proper path but rather how they are treated when exceptions  occur and on that front, I think they have failed miserably. I had no restrictions when I first purchased my tee time and I only want that now. To use MY money in the same way I originally did. They state in their response that I am able to use my credit towards a future tee time but inreality, they only allow me to use it for their feesTo claim that you want to deliver a golf experience under these circumstances is very far off the mark
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As it states in my original complaint, the terms and conditions were NOT clearly defined on the website. I will be attaching screenshots of what the website looks like, and no where does it state that the reservation is non refundable. Also as my complaint states, I looked at the website using different computers as well as different browsers each with the same issue, no defined terms and conditions . 
I am also including a the link to the website so the Revdex.com case manager can see that there is no mention of reservations being non refundable. 
http://www.golf18network.com/pennsylvania/philadelphia/gambler-ridge/golf/course...⇄ /> Regards,
[redacted]