Good Cleansing

I am counsel for Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on April 26, (ID # [redacted] )Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal laws All agents are trained to comply with the lawAn internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: · Complaint placed with in-house counsel of Admin Recovery· Complaint reviewed· Call logs reviewed· Agent notes reviewed· CD correspondence reviewed (received from daughter, not customer)· Agent information reviewed· Complaint logged and tracked internally· Interview conducted with agent handling the matter· Cease and desist placed on complainant’s numbers· Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereofAdmin’s records indicate that communication efforts commenced December 14, by mailing a letter to the customerUpon review of the record, Admin agents attempted to contact the customer by telephone from December 13, through April 26, Admin was unsuccessful and did not speak with the customer during this month periodAs allowed per law, Admin agents did then attempt contact the customer’s relatives in an attempt to confirm or correct location information These efforts failed and Admin Recovery was unable to confirm or correct location information for the customerHowever, a message was left for the customer’s daughter, the complainant in this matter, on April 26, This message disclosed only that Admin Recovery was trying to reach the customer on a sensitive matter and to return a call to the office On that date, a call was returned to the office by customer’s daughter, upon information and belief, to cease making phone calls to complainant and to call the customer only At that time, the complainant’s phone numbers were deleted from the systemThis complaint with the Revdex.com was filed after this phone call on April 26, 2017, alleging harassment for multiple calls and disclosure of debt information regarding her mother, the customer, to other relativesAdmin Recovery denies all allegations in this complaintThe record reviewed confirms that several messages were left for complainant as well as other relatives in an attempt to correct or confirm location information for the customer Admin Recovery is allowed by law to contact third parties to correct or confirm location information However, the messages to third parties were left over a period of several months, and could not be the basis for a harassment claim based on the number of calls, which average out to about calls per month The message left for complainant requests a return call regarding the customer Nothing in this call substantiates complainant’s claims of disclosure as she has stated themAfter this complaint with the Revdex.com was filed, the actual customer did return a phone call to the offices of Admin Recovery This was the first telephone communication with the customer in this matterComplainant’s desired resolution is for no further phone calls to her or other “outside parties.” Admin Recovery can confirm that her numbers were removed April 26, upon her request, have not been called since and will no longer be calledUpon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical mannerIt is hoped that this response will satisfy the customer and close this file with the Revdex.com Very truly yours, John T., EsqAttorney Registration # [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The name of the person that contacted my daughter was "John H." If this is not an employee of the organization, they need to do further investigation as to who is identifying themself with them Regards, [redacted]

I am counsel for Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on February 27, (ID # [redacted] ) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt.? The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.? All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·? ? ? ? ? ? ? Account placed with in-house counsel of Admin Recovery ·? ? ? ? ? ? ? Complaint reviewed ·? ? ? ? ? ? ? Call logs reviewed ·? ? ? ? ? ? ? Collection notes reviewed ·? ? ? ? ? ? ? CD correspondence reviewed (received from daughter, not customer) ·? ? ? ? ? ? ? Account information reviewed ·? ? ? ? ? ? ? Complaint logged and tracked internally ·? ? ? ? ? ? ? Interview conducted with employee handling the account ·? ? ? ? ? ? ? Verification of account request made to original creditor ·? ? ? ? ? ? ? Cease and desist placed on the entire account ·? ? ? ? ? ? ? Remediation response sent to Revdex.com.? Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced October 1, by mailing a demand letter with validation notice to customer Upon review of the record, the customer was contacted for the first time on November 2, 2016.? During this conversation, customer explained that she opened this account in her name and purchased items on behalf of her daughter [redacted] .? She further explained that this account was going to be paid by her daughter as agreed upon between the two of them when customer opened the account on her daughter’s behalf.? At that time, Admin agent properly acquired permission to speak directly with the daughter regarding the debt and payment thereof Then, over the course of the next several months of November, December, January and February, Admin agent made multiple communication attempts and contacts with customer and customer’s daughter in an attempt to collect on this past due account.? A payment agreement was reached in November with customer’s daughter where customer’s daughter agreed to make regular payments on the past due account.? On November 22, 2016, the first payment of a series of payments was successfully made by customer’s daughter.? However, after that first payment, the next several payments were NSF (non-sufficient funds).? Attempts were made to get customer’s daughter back on track but those efforts were not successful On February 27, 2017, customer’s daughter sent an email through our customer care portal on our website requesting a cease and desist.? This was the first request for a cease and desist received on this account and it was directed from the customer’s daughter, not the customer herselfThis cease and desist was recorded immediately and honored.? Customer’s daughter was not contacted again.? On the same date of February 27, and at virtually the same time, this Revdex.com complaint was received by the Revdex.com and sent to Admin Recovery on February 28, 2017.? The contents of the complaint were nearly verbatim from the message sent in the email, however, this time the complainant named was the customer herself.? Again, these were the first requests for a cease and desist on this account Complainant alleges that several cease and desists were given that were not honored.? This is patently false.? There were no cease and desists previous to the February 27, email and Revdex.com complaint, either written or verbal.? Rather, the customer herself was very willing to get this done and was hoping her daughter would make good on her promise to her mother to pay for the furniture the mother bought for her daughter using mother’s credit.? During several calls with the customer (mother), mother became frustrated and upset that her daughter (complainant) was not making payments on the account as agreed upon between the two of them It is clear upon review of the record, that complainant’s allegations are all and that this is an attempt to obfuscate and distract from the issue that she owes her mother for this past due account.? As such, Admin Recovery denies all allegations.? Regardless, complainant (customer’s daughter) requests a cease and desist of all phone calls and verification of debt.? Both of these requests have been entered in the record; no further collection attempts will be made on this account and a request for validation has been sent to the original creditor.? When those verification documents are received, same will be forwarded to customer Upon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.com.? Very truly yours, John T., EsqAttorney Registration # [redacted]

I am an attorney representing Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on August 30, (ID # [redacted] ) ? Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt.? The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.? All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·? ? ? ? ? ? ? ? Complaint reviewed ·? ? ? ? ? ? ? ? Call logs reviewed ·? ? ? ? ? ? ? ? Collection notes reviewed ·? ? ? ? ? ? ? ? Account information reviewed ·? ? ? ? ? ? ? ? Complaint logged and tracked internally ·? ? ? ? ? ? ? ? Interview conducted with employee handling the account ·? ? ? ? ? ? ? ? Cease and desist directive placed on account for Jeremy [redacted] ·? ? ? ? ? ? ? ? Cease and desist directive placed on account for place of employment ·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com ? ? ? ? ? ? ? ? ? ? ? Admin conducted the above investigation and the following information details the findings thereof ? ? ? ? ? ? ? ? ? ? ? Admin’s records indicate that the individual submitting this complaint with the Revdex.com is not the customer but rather a third party individual believed to be the customer’s boyfriend and/or a representative at customer’s place of employment.? Admin’s records indicate that phone calls to the customer’s place of employment started in May of and continued until this complaint which was received August 30, ? Per law, Admin Recovery is allowed to contact customer at her place of employment so long as Admin Recovery does not have knowledge that such calls are prohibited by her employer.? Admin Recovery did not have knowledge that such calls were prohibited until this complaint dated August 30, 2016, at which time, calls to the customer at her place of employment ceased.? Complainant alleges calls in two weeks, and general harassment.? After review of the record, Admin can confirm calls in the two weeks preceding this complaint.? Per law, the frequency of calls placed to customer’s place of employment does not constitute harassment.? As such, Admin Recovery denies Mr [redacted] ’s allegations.? ? Admin representative spoke with “ [redacted] ” on August 24, at customer’s place of employment.? During the call, which lasted seconds, Admin representative asked [redacted] to speak with the customer.? [redacted] responded by laughing, then stating, “I’ll keep it short, you’re harassing” and the call was terminated.? Cleary, calls in two weeks and simply asking to speak with the customer can not be construed has harassment under even the most liberal interpretation of the law.? As such, Admin Recovery denies Mr [redacted] ’s allegations.? Customer’s desired resolution is for no further contact to customer’s place of employment or to himself personally and he has requested that Admin Recovery think about the personalities of its employees.? Admin Recovery, with knowledge that calls to customer’s place of employment are prohibited, has removed the number from their system and will no longer be contacting Mr [redacted] or customer’s place of employment.? With regard to thinking about the personalities of Admin Recovery’s employees, management for the company has been advised to think about the personalities of its employees as requested.? Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.com.? ? Very truly yours, John T., EsqAttorney Registration # [redacted]

I am general counsel for Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on June 4, (ID # [redacted] ) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account; mail only · Mailed second demand letter with validation notice to residence · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced April 15, by mailing a demand letter with validation notice to consumer at her residence Phone calls were then placed to consumer on May and June 2, at her place of employment as well as her home number in an attempt to collect on her past due account Messages were left for a return call on May On June 2, 2015, someone at customer’s place of employment answered and explained that consumer could not receive personal calls at her place of employment At this time, the number was removed and a “Do Not Call” directive was placed on the account The work number was not contacted again after the June 2, communication Phone calls were then placed to consumer’s home number on June and June Messages were left for a return phone call in each instance On June 5, 2015, this complaint was filed with the Revdex.com alleging that Admin Recovery had not sent notification of the debt in writing, that Admin representative persisted to contact consumer at her place of employment after knowledge that such calls were prohibited by the employer and that Admin representative had implied legal collection methods and was threatening and abusive Upon the record reviewed, Admin can confirm that a demand letter with validation notice was mailed to consumer on April 15, to her residence Upon the record reviewed, Admin can confirm that Admin representative gained knowledge that personal calls were prohibited by consumer’s employer on June 2, At this time, this number was removed with a Do Not Call directive and was not called again after that knowledge was gained Upon the record reviewed, Admin can not verify consumer’s allegations that Admin representative left a threatening voice mail that implied legal collection methods If the message created confusion to the consumer regarding legal collection methods, Admin apologizes for the confusion Admin trains its employees to comply with all state and federal collection laws and all employees are tested and monitored daily for compliance The Admin representative handling the consumer account was trained, tested and is continually monitored for quality assurances and training purposes Consumer’s desired resolution is for a cease and desist of all communication on this account to any and all phone numbers, but has requested that communication continue by mail This will be honored Consumer has also asked for a second demand letter with validation notice This second notice will be mailed as per consumer request Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.com Very truly yours, [redacted] , EsqAttorney Registration # [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There were two verbal request made to stop contacting my grandson which the debt collector out right refused toPlease have the company refer to their "recorded conversations" for the requests that were verbally made to stop contacting my grandsonThe company should refer to the recorded conversations and make note of the verbal request Regards, [redacted]

I am an attorney representing Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on April 21, (ID # [redacted] )Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm All employees are trained to comply with this standard of consumer careAn internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Account payment arrangement made with customer · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereofAdmin’s records indicate that collection efforts commenced by mailing a first demand letter with validation notice to customer’s residence on April 19, On April 19, 2016, phone calls were then placed to numbers believed to belong to related third parties in an effort to confirm or correct location information for the customer Customer’s mother was contacted and she was able to correct a cell phone number for the customer After the conversation with customer’s mother, Admin attempted to contact customer on the cell phone but was unable to connect with her However, customer did return a phone call to the office on that day and spoke with Admin Recovery representative MrK During this conversation, customer acknowledged owing the debt and expressed an interest in paying the debt back after speaking with her boyfriend about current finances She also requested no further calls to relatives which of course was honored The call was terminated with an expectation that follphone calls would take place after customer had time to speak with her boyfriendThe following day, April 20, Admin representative called customer to folland see if she had spoken with her boyfriend and could make a monthly payment arrangement She explained she was still thinking about it and the call was terminatedOn April 21, MrKmade a follow up call to customer but customer did not answer Therefore, a message was left for a return call Later that day, customer did call back only this time she expressed frustration with the original creditor [redacted] Bank She explained that she was making monthly payments on her account via the [redacted] website until one day she was blocked out She claimed it was not her fault that the account was in default because she was blocked out of the website and therefore she should not owe the debt Admin representative agreed with her that it was not her fault, but explained to her that she did still owe the debt and assured her that since the account was now being serviced by a third party, that Admin would do everything it could to give her the option that best suited her financial needs As part of this effort, Admin representative downward adjusted the balance and suggested monthly payments of $per month for years Customer then said that would be fine, but that Admin representative was rude to her and then she terminated the callAfter this conversation, customer filed this complaint with the Revdex.com alleging harassment (that MrKwas “rude”) As soon as the complaint was received, MrKwas interviewed by compliance and all call recordings were pulled and analyzed Upon review, there is absolutely nothing to suggest that MrKwas rude in any capacity and as such, customer’s allegations are deniedThe record confirms a call to customer’s mother in total compliance with the FDCPA and state law Contact information for customer was obtained from customer’s mother and she was not contacted againThe record confirms phone calls placed one per day for three days to customer These follcalls were at customer’s request as she explained she needed time to discuss the matter with her boyfriendThe record can not confirm any phone calls to a place of employment The only phone number on record for customer is her cell phone number If she was contacted on her cell phone while she was at work, Admin Recovery has no knowledge or reason to believe that this type of call at this particular time was prohibitedLastly, the record confirms that at all times MrKwas professional He explained several options to settle the debt with customer When customer became frustrated that [redacted] Bank had blocked her out of the website, MrKsympathized with her and assured her that even if the account was now with a third party agency, that Admin would work with her to get payments that suited her financial needs MrKwas not rude at all and the customer’s only discussion of “rude” behavior came moments before the customer hung up on MrKwhile he was in mid-sentenceAfter a review of the record and the complaint, compliance instructed MrKto call back and offer the same payment arrangement it had offered the day before with caution to be extra sensitive to customer’s concerns So, on April 22, 2016, customer was contacted again and this time she agreed to the payment arrangement presented the previous day The call was terminated in an amicable manner and her account is now in a paying statusCustomer’s desired resolution in her complaint was to make payments that best suited her financial needs and to not be treated in “rude” manner MrK., who was her representative the entire time, was never rude and worked with her continuously throughout the process of coming up with a payment arrangement that was best for the customer Admin Recovery acknowledges that sometimes in this business, the very concept of owing a debt and being called by a stranger to pay it can present inherent challenges and allegations that representatives are rude This business is a sensitive one and all of our agents are trained in customer service and tested annually Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical mannerIt is hoped that this response will satisfy the customer and close this file with the Revdex.comVery truly yours, John T., EsqAttorney Registration # [redacted]

I am an attorney representing Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on February 23, (ID # [redacted] ) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm All employees are trained to comply with this standard of consumer careAn internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint:· Complaint reviewed· Call logs reviewed· Collection notes reviewed· Account information reviewed· Complaint logged and tracked internally· Interview conducted with employee handling the account· Cease and desist directive placed on account· Account moved into Bankrupt Account Return Status (account to be returned to original creditor)· Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced by phone call to customer’s home number on February 23, A message was left for a return phone call This was the sole and only contact attempted on this account Later that evening, customer called back and left a message on the collector’s office voice message machine stating that she was represented by counsel involving a bankruptcy Also, that same day, customer filed this complaint with the Revdex.com, alleging that Admin Recovery was aggressively attempting to contact her and had contacted her despite her request for no further contact and that she had a bankruptcy attorney handling this accountThe next day, on February 24, 2016, the collector working this account received the message and the account was placed into a Bankruptcy Account status and was not contacted further However, later that day, February 24, 2016, customer called the office and spoke with the collector working her account She informed the collector again that she was represented and the information regarding the attorney’s name and contact information was confirmed At that point, she requested a cease and desist Customer was not contacted further, and the account will be sent back to the original creditor as it is a bankrupt accountCustomer’s complaint alleges that Admin Recovery aggressively attempted to collect on her past due account and she was contacted despite requests not to be contacted Admin Recovery denies these allegations and finds them wholly without meritCustomer’s account was first contacted on February 23, when a message was left for a return call It is this single call which forms the basis of customer’s claim that Admin’s collection attempts are “aggressive” Prior to receiving this customer’s complaint, Admin Recovery had no contact or correspondence with customer regarding bankruptcy attorney information or knowledge thereof, or any knowledge of a request for a cease and desist After receiving customer’s voice message on February 24, the account was properly placed in a bankrupt account status and she was not contacted furtherThe additional contact with customer on February 24, 2016, came only after customer called in to the office of her own accord and on a voluntary basis, to reiterate information that Admin Recovery had already attained from her voice message As this was the first contact with customer, Admin Recovery was poised and ready to send out its first demand letter with validation notice within days of initial contact, but it was during that call that customer explicitly requested a cease and desist Therefore, the letter will not be sent as per the customer’s request for no further contact from Admin Recovery Customer’s desired resolution is for no further contact and to contact only her attorney Customer will not be contacted further Additionally, Admin’s policy is to return bankrupt accounts to the original creditor therefore, Admin will not be contacting her attorneyUpon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical mannerIt is hoped that this response will satisfy the customer and close this file with the Revdex.com Very truly yours, John T., EsqAttorney Registration # [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? The name of the person that contacted my daughter was "John H."? If this is not an employee of the organization, they need to do further investigation as to who is identifying themself with them? Regards, [redacted]

We do not report the debt, the original creditor does We report to the original creditor and they then update the credit report She can dispute the debt directly with the CRA Unfortunately, Admin has no control over that as we do not report the debt to the CRA, we only service the accounts John TGeneral Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? It appears to me that, having never received the mentioned letter/notice (for December 2015), that they are tracking another [redacted] ***I do not have ANY outstanding debts, my house is paid off, and I have an excellent credit rating [redacted] is a common name, as shown when we sold our house in [redacted] in that I had to go through 600+ pages of other [redacted] ***'s in order to confirm that there were no liens against my nameNone of those names were myselfIn today's age of rampant identity theft it seems unreasonable to me that this company should demand that I provide my sensitive data before they would even reveal what these calls were related toI have received calls from other collection agencies and they would provide specific information regarding the nature of the call, to which I would truthfully assure them that I had no relation to their caseIf MrK.(?) of Admin Recovery had only told me what his call was about, say an outstanding bill to some furniture rental company (I looked that up on [redacted] and found Admin Recovery had a very poor Revdex.com rating), I could have saved them the time they wasted calling my number.I would normally apologize for the foul language I used, but MrK.'s attitude and demeanor and repeated calls had frayed my nerves and aroused my angerI do not apologize for my languageI repeat that if he had been forthcoming with me at the start, there would have been no need for cursing.Thank you for investigating this matter Regards, [redacted] ***

I am an attorney representing Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on May 4, (ID # [redacted] )Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm All employees are trained to comply with this standard of consumer careAn internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereofAdmin’s records indicate that collection efforts commenced by mailing a first demand letter with validation notice on April 5, to customer’s residenceCommunication by phone was then attempted from April 13, through May 4, During this time period, approximately phone calls were initiated to customer in an attempt to collect on a past due account On April 15, 2016, customer answered the phone and confirmed that Admin representative was speaking with “ [redacted] ” from a phone number ending “***” Admin representative asked customer to confirm her personal identification information to preserve the security of the account Customer abruptly terminated the call, which only lasted about secondsWeeks later, contact with a third party (her husband) was made, in an attempt to confirm location information for the customer As the customer had not qualified herself on the April 25th call, Admin representative had no reason to believe he had accurate contact information for the customer During the call with the ex-husband, ex-husband explained that he was her ex-husband and that he was not in communication with customer Admin representative then thanked ex-husband for his time and explained his number would be removed from the list During the call, which lasted about seconds, Admin representative absolutely did not share any private and personal information regarding the debt with customer’s ex-husbandLater that same day, on May 4, 2016, someone called in from the same number from the April 25, call, number ending in “***” This individual claimed to be customer’s sister and demanded no further calls to the customer When the Admin representative asked who he was speaking with, the individual hung upAfter that conversation, the customer filed this complaint with the Revdex.com alleging that during a call earlier that day that she had with Admin representative, she was harassed and threatened and that Admin had disclosed information about her debt to her ex-husbandUpon a full review of the record, Admin Recovery denies every allegation in this customer complaintThe record shows that Admin never actually was able to confirm that customer had been contacted Customer was suspected to be contacted on April 25, 2016, but before Admin could verify, the customer terminated the call after about seconds The second suspected contact with customer came on May 4, when someone called in from the same number as the April 25, call and stated that she was customer’s sister That same day, in this complaint with the Revdex.com, the customer stated that she spoke with Admin on May 4, which leads Admin Recovery to believe that customer lied and that customer was pretending to be her sister when she called the office that day Regardless, Admin could never confirm customerAs such, Admin was fully justified in the law to contact third parties in an attempt to confirm or correct location information One successful contact was made on May 4, 2016, with customer’s ex-husband In a conversation that lasted seconds, it was clear that husband was unable to assist and without disclosing any information, Admin representative terminated the call and removed the ex-husband’s number from the systemUpon the record reviewed, it is beyond clear that Admin Recovery did not threaten or harass customer in any way and did not disclose any debt information to any third partiesCustomer’s desired resolution is for no further contact Therefore, customer will not be contactedUpon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical mannerIt is hoped that this response will satisfy the customer and close this file with the Revdex.com Very truly yours, John T., EsqAttorney Registration # [redacted]

I am counsel for Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on April 26, (ID # [redacted] ) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal laws.? All agents are trained to comply with the law An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·? ? ? ? ? ? ? ? Complaint placed with in-house counsel of Admin Recovery·? ? ? ? ? ? ? ? Complaint reviewed·? ? ? ? ? ? ? ? Call logs reviewed·? ? ? ? ? ? ? ? Agent notes reviewed·? ? ? ? ? ? ? ? CD correspondence reviewed (received from daughter, not customer)·? ? ? ? ? ? ? ? Agent information reviewed·? ? ? ? ? ? ? ? Complaint logged and tracked internally·? ? ? ? ? ? ? ? Interview conducted with agent handling the matter·? ? ? ? ? ? ? ? Cease and desist placed on complainant’s numbers·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com.? Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that communication efforts commenced December 14, by mailing a letter to the customer Upon review of the record, Admin agents attempted to contact the customer by telephone from December 13, through April 26, 2017.? Admin was unsuccessful and did not speak with the customer during this month period As allowed per law, Admin agents did then attempt contact the customer’s relatives in an attempt to confirm or correct location information.? These efforts failed and Admin Recovery was unable to confirm or correct location information for the customer However, a message was left for the customer’s daughter, the complainant in this matter, on April 26, 2017.? This message disclosed only that Admin Recovery was trying to reach the customer on a sensitive matter and to return a call to the office.? On that date, a call was returned to the office by customer’s daughter, upon information and belief, to cease making phone calls to complainant and to call the customer only.? At that time, the complainant’s phone numbers were deleted from the system This complaint with the Revdex.com was filed after this phone call on April 26, 2017, alleging harassment for multiple calls and disclosure of debt information regarding her mother, the customer, to other relatives Admin Recovery denies all allegations in this complaint The record reviewed confirms that several messages were left for complainant as well as other relatives in an attempt to correct or confirm location information for the customer.? Admin Recovery is allowed by law to contact third parties to correct or confirm location information.? However, the messages to third parties were left over a period of several months, and could not be the basis for a harassment claim based on the number of calls, which average out to about calls per month.? The message left for complainant requests a return call regarding the customer.? Nothing in this call substantiates complainant’s claims of disclosure as she has stated them After this complaint with the Revdex.com was filed, the actual customer did return a phone call to the offices of Admin Recovery.? This was the first telephone communication with the customer in this matter Complainant’s desired resolution is for no further phone calls to her or other “outside parties.”? Admin Recovery can confirm that her numbers were removed April 26, upon her request, have not been called since and will no longer be called Upon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.com.? Very truly yours,? John T., EsqAttorney Registration # [redacted]

I am general counsel for Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on May 28, (ID # [redacted] )Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm All employees are trained to comply with this standard of consumer careAn internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced April 14, by mailing a demand letter with validation notice to consumer at her last known place of residence A phone call was placed to consumer on April 17, at her place of employment in an attempt to collect on her past due account The operator answered and explained that consumer was on vacation and would be returning to work April 20, The call was terminated, no message was left with the operator and no information regarding the debt was disclosed A follcall was placed to consumer on April 20, at her place of employment Consumer did not answer and a voice message was left Subsequent calls were placed to consumer on April 21, 22, 24, 28, May and and messages were left for return calls On May 13, 2015, Admin representative made contact with consumer at her home number for the first time During this conversation, consumer explained that she had been out of work for months due to having heart surgery She acknowledged having a past due account with [redacted] Loan and explained that she would attempt making payments on this when she got her disability check The call was terminatedOn May 20, 2015, Admin representative followed up with consumer and consumer stated that she believed she had paid this debt off in full The call was terminated with the understanding that this account was in dispute Therefore, it was no longer contactedOn May 28, 2015, this complaint was filed with the Revdex.com alleging that voice mail messages were left threatening legal action and that consumer had lost her job when her boss allegedly answered a phone call from Admin Recovery after consumer had allegedly told Admin not to call her workUpon the record reviewed, Admin representative never spoke with consumer’s boss at any time Admin also never spoke with consumer at her place of employment The only conversations with consumer took at place after dialing her home number Never, during any of these conversations, did consumer request a cease and desist at her place of employment Nothing was ever received in the mail regarding this alleged request either and therefor Admin had no knowledge that calls to consumer’s place of employment were prohibited Also, upon review of the record as well as this complaint, Admin Recovery is confused as to why consumer would claim she lost her job when her boss answered the phone, but in a prior conversation explain that she had not been in work for months due to heart surgery Since neither of these scenarios could be confirmed in the record, Admin can not confirm the voracity of any claims of the consumerLastly, consumer claims that legal threats were made on her voicemail This could not be confirmed on the record reviewed Admin Recovery trains all of its employees that legal threats are prohibited and all of its employees are tested annually on this subject matter as well as regularly monitored The collector handling this consumer’s account was so trained and tested and is continually monitored for compliance with consumer protection lawsConsumer’s desired resolution is for a cease and desist of all communication on this account This will be honoredUpon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical mannerIt is hoped that this response will satisfy the customer and close this file with the Revdex.comVery truly yours, [redacted] , EsqAttorney Registration # [redacted]

I am general counsel for Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on August 10, (ID # [redacted] )Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm All employees are trained to comply with this standard of consumer careAn internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account (mail only) · Second request for documents made to original creditor · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereofAdmin’s records indicate that collection efforts commenced March 14, by mailing a demand letter with validation notice to consumer at her residenceThe first phone call on this account was made on April 7, at consumer’s place of employment Consumer answered and explained that she would call back as she was busy Consumer called Admin Recovery back on her cell phone and a payment arrangement was made for post-dated paymentsHowever, the payments were denied by consumer’s back so Admin Recovery made follphone calls to consumer on April 23, Consumer answered and said she would call back Consumer never called back This was the last conversation with consumer on this accountFollcalls were placed to consumer on April 27, May 19, June and 17, July 6, and August 10, Messages were left for a return callOn August 10, 2015, this consumer complaint was filed with the Revdex.com alleging that Admin Recovery was harassing consumer and that she had requested a cease and desist to her work number but that calls had persistedAdmin Recovery denies these allegationsUpon the record reviewed, consumer was spoken with on two occasion and neither of these times did consumer request no calls to her place of employment Admin Recovery is not in receipt of any written requests either to that effect Regarding the allegation of harassment Without a more clear understanding of what she is claiming to be harassing, Admin Recovery can only assume that the volume of calls placed to her constitutes what she is claiming is harassment However, for the past five months, Admin Recovery has only attempted contact with consumer times This does not constitute harassmentCustomer’s desired resolution is for no further contact by phone and requests all future communication to be by mail only Admin Recovery has placed a Do Not Contact directive on the account and will not be contacting this consumer further regarding her past due account by phone The account has also been moved into the compliance desk with a Mail Only directive However, due to the nature of the complaint, Admin will not be initiating any communication of any kind with consumer If she wishes to pay her past due account she may contact the compliance department at ###-###-####Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical mannerIt is hoped that this response will satisfy the customer and close this file with the Revdex.com Very truly yours, John T., EsqAttorney Registration # [redacted]

I am an attorney representing Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on April 21, (ID # [redacted] ) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt.? The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.? All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·? ? ? ? ? ? ? ? Complaint reviewed ·? ? ? ? ? ? ? ? Call logs reviewed ·? ? ? ? ? ? ? ? Collection notes reviewed ·? ? ? ? ? ? ? ? Account information reviewed ·? ? ? ? ? ? ? ? Complaint logged and tracked internally ·? ? ? ? ? ? ? ? Interview conducted with employee handling the account ·? ? ? ? ? ? ? ? Account payment arrangement made with customer ·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com ? ? ? ? ? ? ? ? ? ? ? Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced by mailing a first demand letter with validation notice to customer’s residence on April 19, On April 19, 2016, phone calls were then placed to numbers believed to belong to related third parties in an effort to confirm or correct location information for the customer.? Customer’s mother was contacted and she was able to correct a cell phone number for the customer.? After the conversation with customer’s mother, Admin attempted to contact customer on the cell phone but was unable to connect with her.? However, customer did return a phone call to the office on that day and spoke with Admin Recovery representative MrK.? During this conversation, customer acknowledged owing the debt and expressed an interest in paying the debt back after speaking with her boyfriend about current finances.? She also requested no further calls to relatives which of course was honored.? The call was terminated with an expectation that follphone calls would take place after customer had time to speak with her boyfriend The following day, April 20, Admin representative called customer to folland see if she had spoken with her boyfriend and could make a monthly payment arrangement.? She explained she was still thinking about it and the call was terminatedOn April 21, MrKmade a follow up call to customer but customer did not answer.? Therefore, a message was left for a return call.? Later that day, customer did call back only this time she expressed frustration with the original creditor [redacted] Bank.? She explained that she was making monthly payments on her account via the [redacted] website until one day she was blocked out.? She claimed it was not her fault that the account was in default because she was blocked out of the website and therefore she should not owe the debt.? Admin representative agreed with her that it was not her fault, but explained to her that she did still owe the debt and assured her that since the account was now being serviced by a third party, that Admin would do everything it could to give her the option that best suited her financial needs.? As part of this effort, Admin representative downward adjusted the balance and suggested monthly payments of $per month for years.? Customer then said that would be fine, but that Admin representative was rude to her and then she terminated the callAfter this conversation, customer filed this complaint with the Revdex.com alleging harassment (that MrKwas “rude”).? As soon as the complaint was received, MrKwas interviewed by compliance and all call recordings were pulled and analyzed.? Upon review, there is absolutely nothing to suggest that MrKwas rude in any capacity and as such, customer’s allegations are denied The record confirms a call to customer’s mother in total compliance with the FDCPA and state law.? Contact information for customer was obtained from customer’s mother and she was not contacted againThe record confirms phone calls placed one per day for three days to customer.? These follcalls were at customer’s request as she explained she needed time to discuss the matter with her boyfriend The record can not confirm any phone calls to a place of employment.? The only phone number on record for customer is her cell phone number.? If she was contacted on her cell phone while she was at work, Admin Recovery has no knowledge or reason to believe that this type of call at this particular time was prohibited Lastly, the record confirms that at all times MrKwas professional.? He explained several options to settle the debt with customer.? When customer became frustrated that [redacted] Bank had blocked her out of the website, MrKsympathized with her and assured her that even if the account was now with a third party agency, that Admin would work with her to get payments that suited her financial needs.? MrKwas not rude at all and the customer’s only discussion of “rude” behavior came moments before the customer hung up on MrKwhile he was in mid-sentence After a review of the record and the complaint, compliance instructed MrKto call back and offer the same payment arrangement it had offered the day before with caution to be extra sensitive to customer’s concerns.? So, on April 22, 2016, customer was contacted again and this time she agreed to the payment arrangement presented the previous day.? The call was terminated in an amicable manner and her account is now in a paying statusCustomer’s desired resolution in her complaint was to make payments that best suited her financial needs and to not be treated in “rude” manner.? MrK., who was her representative the entire time, was never rude and worked with her continuously throughout the process of coming up with a payment arrangement that was best for the customer.? Admin Recovery acknowledges that sometimes in this business, the very concept of owing a debt and being called by a stranger to pay it can present inherent challenges and allegations that representatives are rude.? This business is a sensitive one and all of our agents are trained in customer service and tested annually ? ? ? ? ? ? ? ? ? ? ? Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical mannerIt is hoped that this response will satisfy the customer and close this file with the Revdex.comVery truly yours, John T., EsqAttorney Registration # [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is amazing since I filed this complaint, all calls have stopped from all phone numbers that was calling I do not owe this debt It was paid My husband even heard what was left on answering machine Also if I owed [redacted] ***, which this is what you are trying to collect, I called them after them sending me emails to let me know I was eligible for a payday loan If I owed money, I don't think I would be offered another loan I have sent everything to my state attorney I do not owe a payday loan [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear belowI never received correspondence from this agency, likely because they have the wrong person? I keep close track of my credit and the reportings on it - there are NO past due debts and my credit is in very good to excellent standing? The representative that called on February 14th stated to me that my number would be removed from the system since they reached the incorrect party? Therefore, I had no need to request it at that time, since she told me that it would be done? That representative was not rude, but she did ask for the social security number, which I would not give to anyone, especially not being aware of who they are? Identity theft is prevalent in the USAlso, the final rep that called was extremely rude, talking over me and not listening to anything that I was trying to tell her? She also outright lied, saying that they had not called the previous week? These are shady practices, and when calling persons that are not your clientele multiple times and being rude, this business should be shut down? Here's an idea - use [redacted] or some other way to find the correct person? Try being polite and professional until you are certain that you have the correct person or you will find little cooperation with any person you reachFinally, once I told my daughter who was calling and why, she checked her call logs and counted nine calls from this number, none of which she answeredI would like it on record just how wrong and rude this company is so that others are aware and not handing out their social security numbers to possible fraud Regards, [redacted] ***

I am an attorney representing Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on May 4, (ID # [redacted] ) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt.? The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.? All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·? ? ? ? ? ? ? ? Complaint reviewed ·? ? ? ? ? ? ? ? Call logs reviewed ·? ? ? ? ? ? ? ? Collection notes reviewed ·? ? ? ? ? ? ? ? Account information reviewed ·? ? ? ? ? ? ? ? Complaint logged and tracked internally ·? ? ? ? ? ? ? ? Interview conducted with employee handling the account ·? ? ? ? ? ? ? ? Cease and desist directive placed on account ·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced by mailing a first demand letter with validation notice on April 5, to customer’s residence Communication by phone was then attempted from April 13, through May 4, 2016.? During this time period, approximately phone calls were initiated to customer in an attempt to collect on a past due account.? On April 15, 2016, customer answered the phone and confirmed that Admin representative was speaking with “ [redacted] ” from a phone number ending “***”.? Admin representative asked customer to confirm her personal identification information to preserve the security of the account.? Customer abruptly terminated the call, which only lasted about seconds Weeks later, contact with a third party (her husband) was made, in an attempt to confirm location information for the customer.? As the customer had not qualified herself on the April 25th call, Admin representative had no reason to believe he had accurate contact information for the customer.? During the call with the ex-husband, ex-husband explained that he was her ex-husband and that he was not in communication with customer.? Admin representative then thanked ex-husband for his time and explained his number would be removed from the list.? During the call, which lasted about seconds, Admin representative absolutely did not share any private and personal information regarding the debt with customer’s ex-husband Later that same day, on May 4, 2016, someone called in from the same number from the April 25, call, number ending in “***”.? This individual claimed to be customer’s sister and demanded no further calls to the customer.? When the Admin representative asked who he was speaking with, the individual hung up After that conversation, the customer filed this complaint with the Revdex.com alleging that during a call earlier that day that she had with Admin representative, she was harassed and threatened and that Admin had disclosed information about her debt to her ex-husband Upon a full review of the record, Admin Recovery denies every allegation in this customer complaint The record shows that Admin never actually was able to confirm that customer had been contacted.? Customer was suspected to be contacted on April 25, 2016, but before Admin could verify, the customer terminated the call after about seconds.? The second suspected contact with customer came on May 4, when someone called in from the same number as the April 25, call and stated that she was customer’s sister.? That same day, in this complaint with the Revdex.com, the customer stated that she spoke with Admin on May 4, which leads Admin Recovery to believe that customer lied and that customer was pretending to be her sister when she called the office that day.? Regardless, Admin could never confirm customer As such, Admin was fully justified in the law to contact third parties in an attempt to confirm or correct location information.? One successful contact was made on May 4, 2016, with customer’s ex-husband.? In a conversation that lasted seconds, it was clear that husband was unable to assist and without disclosing any information, Admin representative terminated the call and removed the ex-husband’s number from the system Upon the record reviewed, it is beyond clear that Admin Recovery did not threaten or harass customer in any way and did not disclose any debt information to any third parties Customer’s desired resolution is for no further contact.? Therefore, customer will not be contacted Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.com.? Very truly yours, John T., EsqAttorney Registration # [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and Admin Recovery LLC still has failed to do their jobThe attorney has stated that he sent over the proof of payment to ** *** yesterday, 12/15/I already sent it to ** *** on 12/14/and they called back saying that they received itTherefore, I took care of showing proof of payment to get this resolved because again, someone in September of failed to do their job and report that the bill was paid to ** ***Furthermore, this has been reflected on my husband credit for the past several months, bring the score completed down as it appeared that he had a charge off, unpaid debt because Admin Recovery failed to prove ** ***/*** *** the proof of payment over a year agoIt's a pretty big deal to have someone's credit say a debt was a charge off, unpaid because someone failed to follow proper procedure with your companyBecause my husbands credit score has a unpaid debt, he has been denied a loan for a vehicle which he needs because he was in an accident last month which completely totally his truckHe's a foreman electrician, it's a pretty big deal to have a daily vehicleIt's imperative that this mess up on your part be addressed as soon as humanly possible due to the circumstances outlinedBecause Admin Recovery completed failed to provide ** ***/*** *** with the proof of payment which resulted in an unpaid charge off , that again was paid almost a year and months ago, I want the incident completely taken off his credit score due to the lack of procedures that were not followed by your companyThis problem could have all been avoided if the person from Admin Recovery provided the proper proof of payment to ** ***/*** *** in September of It is now December 16th, I had to do Admin Recovery's Job on 12/14/and provide proof of payment, over a year later because your company failed to provide the proper documentation which resulted in an unpaid charge over for over a year on my husband's credit score because someone failed to do their job with your companyIt's completely unacceptable Regards,
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