Good Cleansing

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Admin Recovery DID NOT contact me on April 26, That is not a true statement They called/contacted *** ** *** ***, who used to be my stepmother and is of no family relation to my mother *** ***This, to my understanding, is not permissible lawful practiceI then contacted Admin Recovery asking them to discontinue their practice of not contacting persons not related to my motherThis explanation from their general counsel is not truthfulto my knowledge of the law, they are not allowed to contact non family persons which they didBy contacting *** they violated my mothers privacy to collect a debt and did so by a predatory practice
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Admin Recovery DID NOT contact me on April 26, That is not a true statement They called/contacted *** ** *** ***, who used to be my stepmother and is of no family relation to my mother *** ***This, to my understanding, is not permissible lawful practiceI then contacted Admin Recovery asking them to discontinue their practice of not contacting persons not related to my motherThis explanation from their general counsel is not truthfulto my knowledge of the law, they are not allowed to contact non family persons which they didBy contacting *** they violated my mothers privacy to collect a debt and did so by a predatory practice
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The name of the person that contacted my daughter was "John H." If this is not an employee of the organization, they need to do further investigation as to who is identifying themself with them
Regards,
*** ***

We do not report the debt, the original creditor does. We report to the original creditor and they then update the credit report. She can dispute the debt directly with the CRA. Unfortunately, Admin has no control over that as we do not report the debt to the CRA, we only service the accounts. John T General Counsel

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? It appears to me that, having never received the mentioned letter/notice (for December 2015), that they are tracking another *** ** ***I do not have ANY outstanding debts, my house is paid off, and I have an excellent credit rating*** *** *** is a common name, as shown when we sold our house in *** *** in that I had to go through 600+ pages of other *** *** ***'s in order to confirm that there were no liens against my nameNone of those names were myselfIn today's age of rampant identity theft it seems unreasonable to me that this company should demand that I provide my sensitive data before they would even reveal what these calls were related toI have received calls from other collection agencies and they would provide specific information regarding the nature of the call, to which I would truthfully assure them that I had no relation to their caseIf MrK.(?) of Admin Recovery had only told me what his call was about, say an outstanding bill to some furniture rental company (I looked that up on *** and found Admin Recovery had a very poor Revdex.com rating), I could have saved them the time they wasted calling my number.I would normally apologize for the foul language I used, but MrK.'s attitude and demeanor and repeated calls had frayed my nerves and aroused my angerI do not apologize for my languageI repeat that if he had been forthcoming with me at the start, there would have been no need for cursing.Thank you for investigating this matter
Regards,
*** ***

I am counsel for Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on April 26, (ID # ***) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal laws.? All agents are
trained to comply with the law An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·? ? ? ? ? ? ? ? Complaint placed with in-house counsel of Admin Recovery·? ? ? ? ? ? ? ? Complaint reviewed·? ? ? ? ? ? ? ? Call logs reviewed·? ? ? ? ? ? ? ? Agent notes reviewed·? ? ? ? ? ? ? ? CD correspondence reviewed (received from daughter, not customer)·? ? ? ? ? ? ? ? Agent information reviewed·? ? ? ? ? ? ? ? Complaint logged and tracked internally·? ? ? ? ? ? ? ? Interview conducted with agent handling the matter·? ? ? ? ? ? ? ? Cease and desist placed on complainant’s numbers·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com.? Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that communication efforts commenced December 14, by mailing a letter to the customer Upon review of the record, Admin agents attempted to contact the customer by telephone from December 13, through April 26, 2017.? Admin was unsuccessful and did not speak with the customer during this month period As allowed per law, Admin agents did then attempt contact the customer’s relatives in an attempt to confirm or correct location information.? These efforts failed and Admin Recovery was unable to confirm or correct location information for the customer However, a message was left for the customer’s daughter, the complainant in this matter, on April 26, 2017.? This message disclosed only that Admin Recovery was trying to reach the customer on a sensitive matter and to return a call to the office.? On that date, a call was returned to the office by customer’s daughter, upon information and belief, to cease making phone calls to complainant and to call the customer only.? At that time, the complainant’s phone numbers were deleted from the system This complaint with the Revdex.com was filed after this phone call on April 26, 2017, alleging harassment for multiple calls and disclosure of debt information regarding her mother, the customer, to other relatives Admin Recovery denies all allegations in this complaint The record reviewed confirms that several messages were left for complainant as well as other relatives in an attempt to correct or confirm location information for the customer.? Admin Recovery is allowed by law to contact third parties to correct or confirm location information.? However, the messages to third parties were left over a period of several months, and could not be the basis for a harassment claim based on the number of calls, which average out to about calls per month.? The message left for complainant requests a return call regarding the customer.? Nothing in this call substantiates complainant’s claims of disclosure as she has stated them After this complaint with the Revdex.com was filed, the actual customer did return a phone call to the offices of Admin Recovery.? This was the first telephone communication with the customer in this matter Complainant’s desired resolution is for no further phone calls to her or other “outside parties.”? Admin Recovery can confirm that her numbers were removed April 26, upon her request, have not been called since and will no longer be called Upon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.com.? Very truly yours,? John T., EsqAttorney Registration #***

I am an attorney representing Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on May 4, (ID # [redacted]) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection
laws in the collection of consumer debt.? The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.? All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·? ? ? ? ? ? ? ? Complaint reviewed ·? ? ? ? ? ? ? ? Call logs reviewed ·? ? ? ? ? ? ? ? Collection notes reviewed ·? ? ? ? ? ? ? ? Account information reviewed ·? ? ? ? ? ? ? ? Complaint logged and tracked internally ·? ? ? ? ? ? ? ? Interview conducted with employee handling the account ·? ? ? ? ? ? ? ? Cease and desist directive placed on account ·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced by mailing a first demand letter with validation notice on April 5, to customer’s residence Communication by phone was then attempted from April 13, through May 4, 2016.? During this time period, approximately phone calls were initiated to customer in an attempt to collect on a past due account.? On April 15, 2016, customer answered the phone and confirmed that Admin representative was speaking with “[redacted]” from a phone number ending “[redacted]”.? Admin representative asked customer to confirm her personal identification information to preserve the security of the account.? Customer abruptly terminated the call, which only lasted about seconds Weeks later, contact with a third party (her husband) was made, in an attempt to confirm location information for the customer.? As the customer had not qualified herself on the April 25th call, Admin representative had no reason to believe he had accurate contact information for the customer.? During the call with the ex-husband, ex-husband explained that he was her ex-husband and that he was not in communication with customer.? Admin representative then thanked ex-husband for his time and explained his number would be removed from the list.? During the call, which lasted about seconds, Admin representative absolutely did not share any private and personal information regarding the debt with customer’s ex-husband Later that same day, on May 4, 2016, someone called in from the same number from the April 25, call, number ending in “[redacted]”.? This individual claimed to be customer’s sister and demanded no further calls to the customer.? When the Admin representative asked who he was speaking with, the individual hung up After that conversation, the customer filed this complaint with the Revdex.com alleging that during a call earlier that day that she had with Admin representative, she was harassed and threatened and that Admin had disclosed information about her debt to her ex-husband Upon a full review of the record, Admin Recovery denies every allegation in this customer complaint The record shows that Admin never actually was able to confirm that customer had been contacted.? Customer was suspected to be contacted on April 25, 2016, but before Admin could verify, the customer terminated the call after about seconds.? The second suspected contact with customer came on May 4, when someone called in from the same number as the April 25, call and stated that she was customer’s sister.? That same day, in this complaint with the Revdex.com, the customer stated that she spoke with Admin on May 4, which leads Admin Recovery to believe that customer lied and that customer was pretending to be her sister when she called the office that day.? Regardless, Admin could never confirm customer As such, Admin was fully justified in the law to contact third parties in an attempt to confirm or correct location information.? One successful contact was made on May 4, 2016, with customer’s ex-husband.? In a conversation that lasted seconds, it was clear that husband was unable to assist and without disclosing any information, Admin representative terminated the call and removed the ex-husband’s number from the system Upon the record reviewed, it is beyond clear that Admin Recovery did not threaten or harass customer in any way and did not disclose any debt information to any third parties Customer’s desired resolution is for no further contact.? Therefore, customer will not be contacted Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.com.? Very truly yours, John T., EsqAttorney Registration #[redacted]

I am an attorney representing Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on April 21, (ID # ***) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer
protection laws in the collection of consumer debt.? The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.? All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·? ? ? ? ? ? ? ? Complaint reviewed ·? ? ? ? ? ? ? ? Call logs reviewed ·? ? ? ? ? ? ? ? Collection notes reviewed ·? ? ? ? ? ? ? ? Account information reviewed ·? ? ? ? ? ? ? ? Complaint logged and tracked internally ·? ? ? ? ? ? ? ? Interview conducted with employee handling the account ·? ? ? ? ? ? ? ? Account payment arrangement made with customer ·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com ? ? ? ? ? ? ? ? ? ? ? Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced by mailing a first demand letter with validation notice to customer’s residence on April 19, On April 19, 2016, phone calls were then placed to numbers believed to belong to related third parties in an effort to confirm or correct location information for the customer.? Customer’s mother was contacted and she was able to correct a cell phone number for the customer.? After the conversation with customer’s mother, Admin attempted to contact customer on the cell phone but was unable to connect with her.? However, customer did return a phone call to the office on that day and spoke with Admin Recovery representative MrK.? During this conversation, customer acknowledged owing the debt and expressed an interest in paying the debt back after speaking with her boyfriend about current finances.? She also requested no further calls to relatives which of course was honored.? The call was terminated with an expectation that follphone calls would take place after customer had time to speak with her boyfriend The following day, April 20, Admin representative called customer to folland see if she had spoken with her boyfriend and could make a monthly payment arrangement.? She explained she was still thinking about it and the call was terminatedOn April 21, MrKmade a follow up call to customer but customer did not answer.? Therefore, a message was left for a return call.? Later that day, customer did call back only this time she expressed frustration with the original creditor ** Bank.? She explained that she was making monthly payments on her account via the ** website until one day she was blocked out.? She claimed it was not her fault that the account was in default because she was blocked out of the website and therefore she should not owe the debt.? Admin representative agreed with her that it was not her fault, but explained to her that she did still owe the debt and assured her that since the account was now being serviced by a third party, that Admin would do everything it could to give her the option that best suited her financial needs.? As part of this effort, Admin representative downward adjusted the balance and suggested monthly payments of $per month for years.? Customer then said that would be fine, but that Admin representative was rude to her and then she terminated the callAfter this conversation, customer filed this complaint with the Revdex.com alleging harassment (that MrKwas “rude”).? As soon as the complaint was received, MrKwas interviewed by compliance and all call recordings were pulled and analyzed.? Upon review, there is absolutely nothing to suggest that MrKwas rude in any capacity and as such, customer’s allegations are denied The record confirms a call to customer’s mother in total compliance with the FDCPA and state law.? Contact information for customer was obtained from customer’s mother and she was not contacted againThe record confirms phone calls placed one per day for three days to customer.? These follcalls were at customer’s request as she explained she needed time to discuss the matter with her boyfriend The record can not confirm any phone calls to a place of employment.? The only phone number on record for customer is her cell phone number.? If she was contacted on her cell phone while she was at work, Admin Recovery has no knowledge or reason to believe that this type of call at this particular time was prohibited Lastly, the record confirms that at all times MrKwas professional.? He explained several options to settle the debt with customer.? When customer became frustrated that ** Bank had blocked her out of the website, MrKsympathized with her and assured her that even if the account was now with a third party agency, that Admin would work with her to get payments that suited her financial needs.? MrKwas not rude at all and the customer’s only discussion of “rude” behavior came moments before the customer hung up on MrKwhile he was in mid-sentence After a review of the record and the complaint, compliance instructed MrKto call back and offer the same payment arrangement it had offered the day before with caution to be extra sensitive to customer’s concerns.? So, on April 22, 2016, customer was contacted again and this time she agreed to the payment arrangement presented the previous day.? The call was terminated in an amicable manner and her account is now in a paying statusCustomer’s desired resolution in her complaint was to make payments that best suited her financial needs and to not be treated in “rude” manner.? MrK., who was her representative the entire time, was never rude and worked with her continuously throughout the process of coming up with a payment arrangement that was best for the customer.? Admin Recovery acknowledges that sometimes in this business, the very concept of owing a debt and being called by a stranger to pay it can present inherent challenges and allegations that representatives are rude.? This business is a sensitive one and all of our agents are trained in customer service and tested annually ? ? ? ? ? ? ? ? ? ? ? Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical mannerIt is hoped that this response will satisfy the customer and close this file with the Revdex.comVery truly yours, John T., EsqAttorney Registration #***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
There were two verbal request made to stop contacting my grandson which the debt collector out right refused toPlease have the company refer to their "recorded conversations" for the requests that were verbally made to stop contacting my grandsonThe company should refer to the recorded conversations and make note of the verbal request
Regards,
*** ***

I am counsel for Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on August 10, (ID # ***) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in
the collection of consumer debt.? The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.? All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ? ·? ? ? ? ? ? ? ? Account placed with Admin Recovery Compliance desk ·? ? ? ? ? ? ? ? Complaint reviewed ·? ? ? ? ? ? ? ? Call logs reviewed ·? ? ? ? ? ? ? ? Collection notes reviewed ·? ? ? ? ? ? ? ? Account information reviewed ·? ? ? ? ? ? ? ? Complaint logged and tracked internally ·? ? ? ? ? ? ? ? Interview conducted with employee handling the account ·? ? ? ? ? ? ? ? Cease and Desist phone call directive placed upon account ·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com.? Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced July 4, by mailing a demand letter with validation notice to customer From July 13, through July 31, 2017, a representative from Admin Recovery by the name of MrK., attempted to contact the customer by phone.? All attempts failed.? As allowed by the FDCPA, the Admin representative attempted to contact relatives to confirm or correct location information.? During the aforementioned time period, customer’s father was called three times, and at least one call was placed to siblings of customer and customer’s daughter.? The Admin representative did not speak with any of these individuals regarding the correction or confirmation of location information so voice messages were left for a return call.? None of these voices messages contained any information about the customer’s account or any reference to the collection of a debt.? Rather, the messages stated that the representative was looking to contact the customer and to please return a call.? A call was never returned by any of these third parties.? There is no record of MrKhaving spoken with customer’s father On August 10, 2017, customer called the office, spoke with a different Admin representative (not MrK.), and paid the account in full.? Per customer’s confirmation, a paid and satisfaction of debt letter was Emailed to the customer.? During the call, customer requested no further calls on the account to herself or her relatives.? At that time, all numbers were removed from the system On the same day, August 10, 2017, customer filed this complaint with the Revdex.com alleging debt disclosure to unauthorized third parties as well as harassment of third parties and herself by MrK.? Upon the record reviewed, Admin Recovery denies these allegations Customer alleges that Admin Recovery knew how to contact her and contacted third parties without her permission and in violation of the FDCPA.? The FDCPA is clear that third parties may be contacted to correct or confirm location information.? Calls were placed to third parties to correct or confirm the information Admin Recovery possessed.? As customer did not contact Admin recovery for weeks after having received a letter and voice messages, Admin Recovery had reason to believe customer’s contact information was not accurate and therefore was within their legal rights to contact third parties.? MrKnever spoke directly with a third party and MrKnever spoke with customer’s father.? MrKleft messages for a return phone call but did not disclose the existence of a debt in any of these messages Customer alleges calls were placed daily to individuals who specifically told him not to contact them.? MrKnever spoke with any third party on this account and never spoke with the customer and he did not contact anyone daily.? Attempts to third parties and customer by MrKinclude July 13, 14, 24, and which represents just days out of the days MrKprovided servicing on the account Complainant’s desired resolution is for a cease and desist of contact to herself and her relatives, a $20,fine against Admin Recovery, someone from Admin Recovery to contact her regarding MrK.’s practices, a desire to pay the debt directly to ** ***? and for Admin Recovery to be responsible for her debt.? Admin Recovery can not reach out directly to customer as customer has requested a cease and desist of contact with the company, which will of course be honored.? Therefore, she may feel free to reach out directly at ###-###-#### if she wishes to discuss the matter further.? Admin Recovery will not be contacting herself or anyone else on this account as it is paid in full and closed with this office.? Admin Recovery can confirm that the debt has been paid in full directly with Admin Recovery by customer so there is no need for her to contact ** ***? directly to pay on a debt she has already satisfied in full.? Upon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner ? It is hoped that this response will satisfy the customer and close this file with the Revdex.com.? Very truly yours,? John T., EsqAttorney Registration #***

I am an attorney representing Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on February 23, (ID # ***).? Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer
protection laws in the collection of consumer debt.? The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.? All employees are trained to comply with this standard of consumer careAn internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint:·? ? ? ? ? ? ? ? Complaint reviewed·? ? ? ? ? ? ? ? Call logs reviewed·? ? ? ? ? ? ? ? Collection notes reviewed·? ? ? ? ? ? ? ? Account information reviewed·? ? ? ? ? ? ? ? Complaint logged and tracked internally·? ? ? ? ? ? ? ? Interview conducted with employee handling the account·? ? ? ? ? ? ? ? Cease and desist directive placed on account·? ? ? ? ? ? ? ? Account moved into Bankrupt Account Return Status (account to be returned to original creditor)·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com? ? ? ? ? ? ? ? ? ? ? Admin conducted the above investigation and the following information details the findings thereof.? Admin’s records indicate that collection efforts commenced by phone call to customer’s home number on February 23, 2015.? A message was left for a return phone call.? This was the sole and only contact attempted on this account.? Later that evening, customer called back and left a message on the collector’s office voice message machine stating that she was represented by counsel involving a bankruptcy.? Also, that same day, customer filed this complaint with the Revdex.com, alleging that Admin Recovery was aggressively attempting to contact her and had contacted her despite her request for no further contact and that she had a bankruptcy attorney handling this account.? The next day, on February 24, 2016, the collector working this account received the message and the account was placed into a Bankruptcy Account status and was not contacted further.? However, later that day, February 24, 2016, customer called the office and spoke with the collector working her account.? She informed the collector again that she was represented and the information regarding the attorney’s name and contact information was confirmed.? At that point, she requested a cease and desist.? Customer was not contacted further, and the account will be sent back to the original creditor as it is a bankrupt account Customer’s complaint alleges that Admin Recovery aggressively attempted to collect on her past due account and she was contacted despite requests not to be contacted.? Admin Recovery denies these allegations and finds them wholly without merit Customer’s account was first contacted on February 23, when a message was left for a return call.? It is this single call which forms the basis of customer’s claim that Admin’s collection attempts are “aggressive”.? Prior to receiving this customer’s complaint, Admin Recovery had no contact or correspondence with customer regarding bankruptcy attorney information or knowledge thereof, or any knowledge of a request for a cease and desist.? After receiving customer’s voice message on February 24, the account was properly placed in a bankrupt account status and she was not contacted further The additional contact with customer on February 24, 2016, came only after customer called in to the office of her own accord and on a voluntary basis, to reiterate information that Admin Recovery had already attained from her voice message.? As this was the first contact with customer, Admin Recovery was poised and ready to send out its first demand letter with validation notice within days of initial contact, but it was during that call that customer explicitly requested a cease and desist.? Therefore, the letter will not be sent as per the customer’s request for no further contact from Admin Recovery? Customer’s desired resolution is for no further contact and to contact only her attorney.? Customer will not be contacted further.? Additionally, Admin’s policy is to return bankrupt accounts to the original creditor therefore, Admin will not be contacting her attorney Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.com.? Very truly yours, John T., Esq Attorney Registration #***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear belowI never received correspondence from this agency, likely because they have the wrong person? I keep close track of my credit and the reportings on it - there are NO past due debts and my credit is in very good to excellent standing? The representative that called on February 14th stated to me that my number would be removed from the system since they reached the incorrect party? Therefore, I had no need to request it at that time, since she told me that it would be done? That representative was not rude, but she did ask for the social security number, which I would not give to anyone, especially not being aware of who they are? Identity theft is prevalent in the USAlso, the final rep that called was extremely rude, talking over me and not listening to anything that I was trying to tell her? She also outright lied, saying that they had not called the previous week? These are shady practices, and when calling persons that are not your clientele multiple times and being rude, this business should be shut down? Here's an idea - use *** or some other way to find the correct person? Try being polite and professional until you are certain that you have the correct person or you will find little cooperation with any person you reachFinally, once I told my daughter who was calling and why, she checked her call logs and counted nine calls from this number, none of which she answeredI would like it on record just how wrong and rude this company is so that others are aware and not handing out their social security numbers to possible fraud
Regards,
*** ***

I am counsel for Admin Recovery, LLC.? I write in response to a customer complaint submitted with the Revdex.com on July 1, (ID # ***).? Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in
the collection of consumer debt.? The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.? All employees are trained to comply with this standard of consumer care.? An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint:? ·? ? ? ? ? ? ? ? Account placed with in-house counsel of Admin Recovery? ·? ? ? ? ? ? ? ? Complaint reviewed? ·? ? ? ? ? ? ? ? Call logs reviewed? ·? ? ? ? ? ? ? ? Collection notes reviewed? ·? ? ? ? ? ? ? ? Account information reviewed? ·? ? ? ? ? ? ? ? Complaint logged and tracked internally? ·? ? ? ? ? ? ? ? Interview conducted with employee handling the account? ·? ? ? ? ? ? ? ? Cease and Desist phone call directive placed upon account? ·? ? ? ? ? ? ? ? All communication in writing directive? ·? ? ? ? ? ? ? ? Remediation response sent to Revdex.com? Admin conducted the above investigation and the following information details the findings thereof.? Admin’s records indicate that collection efforts commenced June 17, by mailing a demand letter with validation notice and New York State special text notifications to customer.? Admin’s records indicate that phone calls were placed to phone numbers believed to belong to the customer on June 28, 2017.? However, the customer was not contacted and the phone numbers’ answering machines did not indicate that they belonged to the customer and one number had a mailbox that was full.? Therefore, on June 30, 2017, phone calls were placed to relatives in an attempt to correct or confirm location information as Admin Recovery did not believe it had accurate or updated location information for customer as customer had not responded to the letter mailed two weeks prior and the phone numbers did not indicate that they belonged to customer.? After calls were placed to relatives in an attempt to correct or confirm location information, the customer did contact Admin Recovery and at that time requested that all further calls be placed to her phone number, which she confirmed with Admin Recovery.? At that time, all other numbers were removed as requested and relatives were not contacted again.? Customer’s complaint alleges that Admin Recovery contacted relatives which is “against the law” and that Admin Recovery was harassing her as well as her family members.? Admin Recovery denies these allegations.? Per law, it is allowable for Admin Recovery to contact third party relatives in an attempt to correct or confirm location information.? Admin Recovery did attempt to confirm or correct location information on June making phone calls to suspected relatives.? Each suspected relatives was contacted only once.? These calls were made in accordance with law and a single call to a relative can not be construed as harassment.? Complainant’s desired resolution is for no further telephone contact to her relatives or to herself and for all further communication to be in written form.? Admin Recovery has placed a cease and desist phone call directive upon this account and has instructed that any further communication be in writing.? Customer’s requests will be granted.? Admin Recovery invites the customer to contact this office if she wishes to make payments on her past due and delinquent account.? Upon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner.? ? It is hoped that this response will satisfy the customer and close this file with the Revdex.com.? Very truly yours,? John T, Esq.? Attorney Registration #***

I am general counsel for Admin Recovery, LLC.  I write in response to a customer complaint submitted with the Revdex.com on August 7, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection...

laws in the collection of consumer debt.  The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.  All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: ·         Account placed with in-house counsel of Admin Recovery ·         Complaint reviewed ·         Call logs reviewed ·         Collection notes reviewed ·         Account information reviewed ·         Complaint logged and tracked internally ·         Interview conducted with employee handling the account ·         Cease and desist directive placed on account ·         Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced April 14, 2015 by mailing a demand letter with validation notice to consumer at her residence. Phone calls were attempted on this account for consumer on May 5, 9 and 19, June 15 and 29 and August 7, 2015.  Messages were left for consumer to return the call to Admin Recovery.  Admin Recovery never spoke with the consumer.  The only substantive conversation was with consumer’s brother on May 5, 2015.  Brother was contacted to ascertain or confirm location information on consumer.  Brother explained that he was not on speaking terms with consumer and the call was terminated.  On August 7, 2015, Admin Recovery received this complaint with the Revdex.com alleging that Admin Recovery was calling consumer and making a harassing number of calls.  Allegations also included third party disclosure to consumer’s daughter as well as legal threats and threats of jail.  Admin Recovery denies all allegations in consumer’s complaint. Upon the record reviewed, it was established that contact as attempted with consumer once by letter in April and 6 total times by phone throughout the months of May, June and August.  1 letter and 6 phone calls in 5 months does not constitute harassment by volume of attempted contacts. Upon the record reviewed, Admin Recovery never spoke with consumer’s daughter and absolutely did not threaten jail time to the daughter (or anyone) or reference a legal matter to the daughter (or anyone).  Admin Recovery never spoke with the daughter and never spoke with the consumer.  These allegations are denied. Customer’s desired resolution is for no further contact to herself or her daughter.  Admin Recovery has placed a Do Not Contact directive on the account and will not be contacting this consumer further regarding her past due account.  The account has also been moved into the compliance desk. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com.  Very truly yours, John T., Esq. Attorney Registration #[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am counsel for Admin Recovery, LLC.  I write in response to a customer complaint submitted with the Revdex.com on February 27, 2017 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in...

the collection of consumer debt.  The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.  All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·        Account placed with in-house counsel of Admin Recovery ·        Complaint reviewed ·        Call logs reviewed ·        Collection notes reviewed ·        CD correspondence reviewed (received from daughter, not customer) ·        Account information reviewed ·        Complaint logged and tracked internally ·        Interview conducted with employee handling the account ·        Verification of account request made to original creditor ·        Cease and desist placed on the entire account ·        Remediation response sent to Revdex.com.  Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced October 1, 2016 by mailing a demand letter with validation notice to customer. Upon review of the record, the customer was contacted for the first time on November 2, 2016.  During this conversation, customer explained that she opened this account in her name and purchased items on behalf of her daughter [redacted].  She further explained that this account was going to be paid by her daughter as agreed upon between the two of them when customer opened the account on her daughter’s behalf.  At that time, Admin agent properly acquired permission to speak directly with the daughter regarding the debt and payment thereof. Then, over the course of the next several months of November, December, January and February, Admin agent made multiple communication attempts and contacts with customer and customer’s daughter in an attempt to collect on this past due account.  A payment agreement was reached in November with customer’s daughter where customer’s daughter agreed to make regular payments on the past due account.  On November 22, 2016, the first payment of a series of payments was successfully made by customer’s daughter.  However, after that first payment, the next several payments were NSF (non-sufficient funds).  Attempts were made to get customer’s daughter back on track but those efforts were not successful. On February 27, 2017, customer’s daughter sent an email through our customer care portal on our website requesting a cease and desist.  This was the first request for a cease and desist received on this account and it was directed from the customer’s daughter, not the customer herself. This cease and desist was recorded immediately and honored.  Customer’s daughter was not contacted again.  On the same date of February 27, 2017 and at virtually the same time, this Revdex.com complaint was received by the Revdex.com and sent to Admin Recovery on February 28, 2017.  The contents of the complaint were nearly verbatim from the message sent in the email, however, this time the complainant named was the customer herself.  Again, these were the first requests for a cease and desist on this account. Complainant alleges that several cease and desists were given that were not honored.  This is patently false.  There were no cease and desists previous to the February 27, 2017 email and Revdex.com complaint, either written or verbal.  Rather, the customer herself was very willing to get this done and was hoping her daughter would make good on her promise to her mother to pay for the furniture the mother bought for her daughter using mother’s credit.  During several calls with the customer (mother), mother became frustrated and upset that her daughter (complainant) was not making payments on the account as agreed upon between the two of them. It is clear upon review of the record, that complainant’s allegations are all false and that this is an attempt to obfuscate and distract from the issue that she owes her mother for this past due account.  As such, Admin Recovery denies all allegations.  Regardless, complainant (customer’s daughter) requests a cease and desist of all phone calls and verification of debt.  Both of these requests have been entered in the record; no further collection attempts will be made on this account and a request for validation has been sent to the original creditor.  When those verification documents are received, same will be forwarded to customer. Upon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com.  Very truly yours, John T., Esq. Attorney Registration #[redacted]

I am counsel for Admin Recovery, LLC.  I write in response to a customer complaint submitted with the Revdex.com on October 26, 2016 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in...

the collection of consumer debt.  The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.  All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·         Account placed with in-house counsel of Admin Recovery ·         Complaint reviewed ·         Call logs reviewed ·         Collection notes reviewed ·         Account information reviewed ·         Complaint logged and tracked internally ·         Interview conducted with employee handling the account ·         Cease and desist of all communication placed upon account; Do Not Call ·         Remediation response sent to Revdex.com.              Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced October 11, 2016 by mailing a demand letter with validation notice to consumer. Subsequent to the initial mailing and after customer failed to respond to the mailing, phone calls were placed to customer’s relatives in an attempt to correct or confirm location information on October 20 and 25.  During one of these calls, Admin Recovery spoke with the customer’s father.  He informed Admin Recovery that he believed the customer was out of the country and would remain away for about 5 weeks.  The customer was never contacted and no information regarding the specifics of the debt or that a debt was owed was ever disclosed to any third parties in Admin’s attempt to correct or confirm location information. On October 26, 2016, the customer reached out to the Revdex.com and filed this complaint alleging that Admin Recovery was leaving “personal” voice messages on relative’s phones and was harassing them.  Admin Recovery denies these allegations. The FDCPA allows contact with third parties to correct or confirm location information.  Admin Recovery could not locate customer so they contacted third parties to correct or confirm location information.  During these calls it was ascertained that customer was apparently out of the country which would explain Admin’s inability to get in contact with her and would justify the reason to contact third parties.  Messages were indeed left on third party contact phones but no personal information regarding the specifics of the debt or that a debt was owed at all was left on these voice messages. Despite customer being out of the country, she was able to respond to Admin Recovery regarding her past due bill in the form of this complaint, requesting that we no longer attempt to contact her or her relatives.  As such, Admin Recovery will no longer be contacting this individual or anyone else regarding her past due and delinquent account.  Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner.  It is hoped that this response will satisfy the customer and close this file with the Revdex.com.  Very truly yours, John T., Esq. Attorney Registration #[redacted]

I am counsel for Admin Recovery, LLC.  I write in response to a customer complaint submitted with the Revdex.com on February 20, 2017 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in...

the collection of consumer debt.  The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.  All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: ·         Account placed with in-house counsel of Admin Recovery ·         Complaint reviewed ·         Call logs reviewed ·         Collection notes reviewed ·         Account information reviewed ·         Complaint logged and tracked internally ·         Interview conducted with employee handling the account ·         Remediation response sent to Revdex.com.             Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced December 13, 2016 by mailing a demand letter with validation notice to customer. Admin’s records indicate that communication took place directly with complainant on December 27, 2016, February 14, 2017 and February 20, 2017.  On December 27, 2016, Admin agent contacted complainant and asked to speak with customer by name.  Complainant stated that she did not go by the name of customer but that her last name had changed to a different last name.  Complainant terminated the call without providing identification confirmation; i.e. last four of SSN or date of birth and home address.  Personal identification information is requested from all customers prior to any disclosure to confirm we have the correct individual or in some cases to confirm we have the wrong individual in which case we would no longer contact that individual. On February 14, 2017, complainant was contacted again and again she refused to verify her last four social security numbers or her date of birth and address.  Rather, she claimed again that she had changed her name and no longer went by the name of the customer that agent was attempting to contact.  Again the phone call was terminated. During this call, complainant had confirmed she at one time did indeed go by the name of customer but continually refused to confirm her personal identification information.  At this time, complainant had not requested a cease and desist and Admin agent had reason to believe this individual may yet be the customer in question as the debt itself is 4 years old. It was also during this call, that Admin agent did make attempts to confirm or correct location information with third parties, which is allowed by law and reasonable under the circumstances of this matter.  Therefore, complainant’s daughter was contacted on December 27, 2016.  During this call the daughter confirmed the complainant was the same name as the customer at issue.  Admin records indicate that daughter was called 3 times in an attempt to correct or confirm location information. On February 20, 2017, complainant was contacted a third time and again she refused to confirm her personal identification information.  Complaint did however request no further contact at this time claiming that this was a wrong number and that Admin Recovery was contacting the wrong person.  The call was terminated after agent told complainant that the number would be removed from the system. On February 20, 2017, customer filed this complaint with the Revdex.com alleging harassment of her daughter (9 calls in one month) and harassment of herself.  Admin Recovery denies these allegations for the following reasons. First and foremost, the complainant shares, or shared at one time, the same or similar name as the customer in question.  Complainant herself confirmed she at one time did go by the name of the customer so it was reasonable under the circumstances to believe that complainant was the customer.  It was not until the third call with complainant that she requested a cease and desist.  Her number was removed from the system immediately after that call.  Admin Recovery apologizes for contacting a wrong number. Second, contacting the daughter to correct or confirm location information was appropriate under the circumstances but Admin Recovery apologizes for contacting her in error, as complainant claims she is not the customer in question.  The daughter’s number has also been removed from the system.  Upon the record reviewed, contact was attempted 3 times with the daughter and not 9 times as alleged. Complainant’s desired resolution is for correction to a credit report and no more phone calls.  Certainly, all calls to complainant and complainant’s daughter will cease as requested.  Regarding the credit report, complainant claims the debt in question does not belong to her as she no longer has the name of the customer but has changed her last name.  If this is truly the case, then there should not be any tradeline reporting on her credit report as the debt is not hers.  Regardless, Admin Recovery is not reporting any tradelines and therefore has no control over what is and is not reporting on a credit report.  If complainant has a tradeline reporting on her credit report for this debt, then she needs to reach out to the reporting agency reporting her account directly to resolve any issues. Upon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com.  Very truly yours, John T., Esq. Attorney Registration #[redacted]

I am general counsel for Admin Recovery, LLC.  I write in response to a customer complaint submitted with the Revdex.com on August 10, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection...

laws in the collection of consumer debt.  The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm.  All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: ·         Account placed with in-house counsel of Admin Recovery ·         Complaint reviewed ·         Call logs reviewed ·         Collection notes reviewed ·         Account information reviewed ·         Complaint logged and tracked internally ·         Interview conducted with employee handling the account ·         Cease and desist directive placed on account (mail only) ·         Second request for documents made to original creditor ·         Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced March 14, 2015 by mailing a demand letter with validation notice to consumer at her residence. The first phone call on this account was made on April 7, 2015 at consumer’s place of employment.  Consumer answered and explained that she would call back as she was busy.  Consumer called Admin Recovery back on her cell phone and a payment arrangement was made for post-dated payments. However, the payments were denied by consumer’s back so Admin Recovery made follow-up phone calls to consumer on April 23, 2015.  Consumer answered and said she would call back.  Consumer never called back.  This was the last conversation with consumer on this account. Follow-up calls were placed to consumer on April 27, May 19, June 11 and 17, July 6, and August 10, 2015.  Messages were left for a return call. On August 10, 2015, this consumer complaint was filed with the Revdex.com alleging that Admin Recovery was harassing consumer and that she had requested a cease and desist to her work number but that calls had persisted. Admin Recovery denies these allegations. Upon the record reviewed, consumer was spoken with on two occasion and neither of these times did consumer request no calls to her place of employment.  Admin Recovery is not in receipt of any written requests either to that effect.  Regarding the allegation of harassment.  Without a more clear understanding of what she is claiming to be harassing, Admin Recovery can only assume that the volume of calls placed to her constitutes what she is claiming is harassment.  However, for the past five months, Admin Recovery has only attempted contact with consumer 7 times.  This does not constitute harassment. Customer’s desired resolution is for no further contact by phone and requests all future communication to be by mail only.  Admin Recovery has placed a Do Not Contact directive on the account and will not be contacting this consumer further regarding her past due account by phone.  The account has also been moved into the compliance desk with a Mail Only directive.  However, due to the nature of the complaint, Admin will not be initiating any communication of any kind with consumer.  If she wishes to pay her past due account she may contact the compliance department at ###-###-####. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com.  Very truly yours, John T., Esq. Attorney Registration #[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It appears to me that, having never received the mentioned letter/notice (for 8 December 2015), that they are tracking another [redacted]. I do not have ANY outstanding debts, my house is paid off, and I have an excellent credit rating. [redacted] is a common name, as shown when we sold our house in [redacted] in 1992 that I had to go through 600+ pages of other [redacted]'s in order to confirm that there were no liens against my name. None of those names were myself. In today's age of rampant identity theft it seems unreasonable to me that this company should demand that I provide my sensitive data before they would even reveal what these calls were related to. I have received calls from other collection agencies and they would provide specific information regarding the nature of the call, to which I would truthfully assure them that I had no relation to their case. If Mr. K.(?) of Admin Recovery had only told me what his call was about, say an outstanding bill to some furniture rental company (I looked that up on [redacted] and found Admin Recovery had a very poor Revdex.com rating), I could have saved them the time they wasted calling my number.I would normally apologize for the foul language I used, but Mr. K.'s attitude and demeanor and repeated calls had frayed my nerves and aroused my anger. I do not apologize for my language. I repeat that if he had been forthcoming with me at the start, there would have been no need for cursing.Thank you for investigating this matter.
Regards,
[redacted]