Good Deals

Went in to purchase a couch, was told it would take 3-4 weeks to receive. After the transaction, it wasn’t sitting right with me so I called to cancel Because the price they were charging me was practically double than what the couch was worth( manufactured through Ashley’s Furniture), the gentleman whom I spoke with was very rude and told me to that in order to do so I would need to go to the store. So I drove to the store that day to cancel and the worker said he did not know what I was talking about and that I was going to have to contact the manager, he couldn’t give me first and last name, email or phone number. They ran my card in ***. When I had purchased I ended up doing payment financing when I contacted them they said they had already paid the merchant and that they should not be in possession of the couch. I have not received any furniture whatsoever and I’m so worried about this reflecting my credit in a negative capacity, especially since this business has shown that it’s business practices are faulty.

On 2/1/2020 I purchased a 3 piece living room set from this company and on 2/29/2020 when the delivery company came to deliver the set it was the incorrect set. After trying to reach their corporate office and managers that the local branch manager *** gave me for about two weeks, I finally was finally contacted by a young lady by the name of *** I believe who claimed to be a manager and she informed me that the set that I had initially ordered was not available in the color and fabric I had chose and that she could not give me a refund, that I would have to go into the store and pick a new set out. On 3/14/2020 I went back into the store and spoke to the local manager *** and settled for another 3 piece set since they were refusing to refund me my money. I was told by *** that the sofa and loveseat was available immediately, but that they would have to order the recliner. They delivered the sofa and recliner on 3/18/2020 and said that they would follow up with the manufacturer to find out what the status on the recliner was. After a week I hadn’t heard anything so I called and contacted *** and at that point he told me that he wasn’t quite sure when they could get me the recliner because at that point the COVID-19 pandemic had started. On or about 5/7/2020 I called to check on the status of the recliner because we haven’t heard anything and we finally got a hold of a young lady I believe by the name of *** and she checked with the manufacturer on the status of the recliner and informed me that that recliner was a discontinued item and would not be able to be ordered and that she didn’t know why they even promised that from the beginning because it had been discontinued for quite a while. On 5/9/2020 I went back into the local store and spoke to *** and informed him of what *** had informed me of and at that point he refused to make anything right and just was making excuses and telling lies. I would like them to pickup the sofa and loveseat they delivered .

Purchased table and 4 chairs on 3/13/20. Table top and 2 chairs delivered 3/28/20. Business has failed to make contact regarding remaining pieces since 4/8/20. Store number is disconnected and warehouse is not returning messages.

My husband and I went into this location with our family to purchase a sofa. Once we found the sofa we wanted we began discussing the cost of it. We were able to come to agreement on the price. During these discussions I inquired about the plastic legs on the couch. The salesman, ***, assured me over and over that the legs on "my" couch would be wood, that only the showroom models come with plastic feet. This was incorrect. My couch was delivered and arrived with plastic feet. We also had a very detailed discussion about the ottoman that was to arrive with the chosen sofa. Again, *** assured me numerous times that I would be receiving a storage ottoman and not just a "plain ottoman". Again, once I received the furniture in question, he was incorrect. I did in fact receive a "plain ottoman". I have attempted to contact the store numerous times in the last 3 days. I either do not receive the call back from the manager that is promised or I get put on hold for 10+ minutes at a time. This is NOT the furniture I purchased.

Good Deals (replaced ***) has horrible business practice and ethics. We were promised our order before Christmas the item was in December 23, 2019 we were told by customer service we could pick the item up on Christmas Eve between 9am-5pm, rented a truck drove out there only to discover it was closed. The warehouse pickup dock was disgusting filled with weeks old garbage and ruined furniture torn to pieces. Already gave me an uneasy feeling knowing our items are stored there. December 26,2019 made a call to good deals after the holiday passed to inform we were given the wrong information and wasted money on a truck rental, good deals promised us free delivery. January 2,2020 Good Deals delivered item. As I was halfway through putting the item together the bolts and screws weren’t aligning, I laid our bar unit on it’s back and the nail ripped out from the shelves. Called Good Deals to inform the product delivered was defective. Sent in pictures and the manager told me he only cleans the store and makes sure sales are going through and advised me corporate has to take care of the issue for me. Corporate never called me after leaving countless voicemails. Customer service rep Jose was able to get ahold of corporate and placed a new order with the promise of delivery and assembly. Weeks later we have a broken bar in our home that I asked Good deals to take care of and pick up, they refused until new bar comes in. There has been no contact after more countless calls to corporate office regarding a delivery day of the new item, customer service has also not done there job to inform us of when will receive the new item. Went in to Good Deals today January 13,2020 to ask customer service rep *** who made our original sale why no one has contacted us to at least give an update he said item was not there and they didn’t know when. Asked *** to get corporate on the phone since they never called me once in the last 2.5 weeks and the woman blamed us for the broken product.....

My husband & I purchased a washer, dryer & stove on 08/27/19 from *** formally known as Alexander's. When delivered none of the 3 items came with the power cords! & the washer didn't have the hoses for the water. When my husband called, he spoke with the manager. He was so rude didn't let my husband speak, kept saying that if we were to purchase any of those three items elsewhere they would all come the same way!
I went to ***, *** & asked if I were to buy anything how would they come. And was told of course all of the items would come complete. What the hell am I going to do with a stove that has no cord! I have 3 kids, how am I to cook!
The manager was not having it from us & hungup. So here I am writing this, I would want the power cords & the hoses for the washer. Its unacceptable

On June 30th I went into *** in Stockton and purchased a 4 piece sectional. I financed the purchase through two companies with direct withdrawal from my banking account. I was informed at the point of purchase to allow 2-3 weeks for delivery. I paid $39 as a SNAP payment and $386.79 for un-financed balance including $119.99 for tax and delivery charges. On July 15th I contacted the store to inquire about scheduling a delivery date, the store representative stated delivery warehouse was closed on Monday. I called again on on July 16th and the store representative stated the furniture showed in there screen as pending and that they were unsure what that meant but that it could be a glitch in their computer and that they would have the delivery warehouse contact me by the following day with information. I did not receive a call and called the store again on July 18th when the store representative provided me with the number for the delivery warehouse for me to contact them. I contacted the delivery warehouse and was informed that the furniture was not at the warehouse and that he could not provide me with an estimated date as he was a third party company that delivered and he indicated he would contact me once the furniture arrived at the warehouse. Snap withdrew an additional payment of $105.92 from my account on July 15th and on July 16th *** the second financing company made a withdrawal for their initial payment of $228.64. I contacted both financing companies and informed them that I did not have my furniture yet and they indicated they would place the withdrawal activity on hold until delivery was made and the payments that were already on file would serve as a first payment when dates were adjusted for delivery. They contacted the store to verify that furniture was not delivered yet they were informed that furniture was special order and would be in on Monday July 22nd and out for delivery Wednesday July 24th. July 24th I spoke with *** and they contacted the store. The store indicated to *** that the furniture was not available yet but it was taking a while due to it being a special order. *** a HR rep. for Good Deals contacted me stating she was going to contact the warehouse and the manufacturer to see when the furniture would be delivered to the warehouse and available for delivery to me. She stated she would call me back to inform me. After not hearing from her I contacted her again and she stated that she had informed the warehouse to call me back instead of her( I received no call back from anyone). She indicated that furniture should be in by Tuesday July 29th. On July 31st I received a call from the warehouse to setup a date for delivery I was in a meeting and had to call back and was unable to reach them after multiple attempts and voice messages left. On August 1st *** removed another payment from my account of $228.64 and I indicated to them I wanted to cancel my order with the company and did not want to do business with them anymore. I contacted Snap to inform them as well on Aug 1st. On August 6th I was contacted by the delivery company stating they were in route to my house and wanted to make sure it was an okay time. I was not at home and in fact at work not available for a delivery. I informed him that I was cancelling my order with the company and no longer wished to do business with them. He attempted to argue regarding his attempts to delivery furniture or contact me to deliver all was false accusations (I have phone records and written records to prove all attempts and contacts).I contacted the store and was provided the corporate number I left a message and it indicated they had 48 hours to contact me back. The rep. told me she would escalate my call to her supervisor who was *** and she would have her give me a call regarding me receiving a refund and cancelling my order. She indicated she would have a response by Monday August 19th and she would give a call back regardless of a response from *** or not. I had already informed her of the run around I had received and people not calling me back she ensured she would call back on Monday and I requested a number to contact her supervisor she provided me with 3 options for an extension. She did not call back on Monday I called 2 times and left and message on Wednesday. On Thursday August 15th Snap withdrew another payment of $105.92 and I contacted them to stop auto withdrawal completely. I also contacted my bank to place a stop on my account with them and informed them of the withdrawals already removed. On August 15th I received a voice message from *** (she called while I was on the phone dealing with Snap and my banking). I returned her call on August 16th and she indicated she was calling to schedule a delivery, I informed her of my standing with the company and she attempted to argue and provide false information I informed her I wanted nothing to do with the her or her company and hung up as she was just raising her voice and speaking over the top of me with incorrect information.

-On June 27th 2019 I went into Alexander's Furniture Store at *** to purchase a bed set. Will assisted in my purchase that day. I was told I would receive the bed within a week. A week and a half went by I still hadn't received anything so I called the warehouse at ***. I was told to give it another week. It's been 4 weeks and I still haven't received the bed. I went into the store 7/27/2019 and asked for a store manager an employee went to "look" for one when then
Will stated that the manager no longer worked there. He called to check on the status of the order and was told it wouldn't be in until 10/2019. I then asked him to cancel the order and refund my account. He stated that he didn't have a authority to do that and gave me the number to ***. He stated that the manager no longer worked there but the owner was there at the time I was there but refused to let me speak to him. Will stated he wasn't going to bother him with that because the owner of the company didn't handle sales. I then *** called her several times after leaving the store she has failed to return any of my calls. Will stated I had to speak with *** and she could assist with cancelling the order but required me to pay a 25% restocking fee on an item that hasn't even left the store.

On May 12, 2019 I went into the store to purchase a twin mattress at that time I was approached by a sales of sociopath who told me he can get me a really good deal the deal was that I would pay for the mattress and I would get the mattress within 1 to 2 weeks we are now May 31 I go to the store to find out status of the mattress the representative then tells me it’s going to take an additional 6 to 9 weeks to get my mattress soon he contacted the warehouse to see if the warehouse had the mattress in stock warehouse stated that they did not have the mattress my issue is one they gave me a really hard time in regards to my on May 12, 2019 I went into the store to purchase a twin mattress at that time I was approached by the cells of Societe who told me he can get me a really good deal the deal was that I would pay for the matches and I would get the mattress within 1 to 2 weeks we are now May 31 I go to the store to find out status of the mattress the representative then tells me it’s going to take an additional 6 to 9 weeks to get my mattress in he contacted the warehouse to see if the warehouse had the mattress in stock Wearhouse stated that they did not have the mattress my issue is one they gave me a really hard time in regards to my refund To they want to charge me a 25% restocking fee when my matches hasn’t even been ordered correctly when I provided the receipt to the sales representative that I spoke to today he then told me that the mattress description wasn’t correct so that’s the reason the mattress was not placed at Atwater now they’re telling me I have to wait another nine weeks for my mattress to get in and they want to charge a fee for a product they dont even have stocked. I was even told by the representatvie today that the company where they order the mattresses from they get complaints all the time do to delivery turn around he stated that an employee ordered some furniture and didnt recieve untill 9 MONTHS later from ashley. How can a business continue with a manufacture th5e

I purchased a couch set and a table.with 2 chairs and a bench on saturday. Recieved them all on Wednesday and noticed that the table.was completely broken from four different parts, screws were missing and the table was lop sided, the top.of the table has big scatches and a dent, my couch has a leg that was lop sided too. I calles the furniture store right away and it kept saying that the phone was disconnected. I tried over and over to call and they would say the same thing. On the day that I bought them a girl that sold them to me gave me her personal number just in case I had any issues so I went ahead and called her no answer and then I text her and let her know my issues she let me know she was not working and I asked her for a contact number and she did not reply. The next day I text her and ask her if she was working and that I needed I need someone to call me back she has been giving me the runaround and I have not been able to contact anyone about this .I let her know that I would not be paying for this type of damaged furniture

I have bought a living set, and bought insurance on my furniture, covering any damage
Shortly after buying it, the couch side rest broke and a few minor other issues, I contacted the store over 4 months on and off and they refuse to help me, I even spoke to a manager who reassured me she will call me back the same day and never did, how else do u get my furniture fix? Thanks in advance

On September 18th I went into Alexanders furniture and placed an order for a couch. I was told that it would take 7 to 15 business days for the couch to deliver. After the 15 days I started to call to inquire because I had not heard anything. The 1st week of October I was told the couch would be coming in the next Tuesday or Wednesday and they would make sure it gets delivered by that Friday or Saturday and someone would call me. No call. On October 12th, I called again and was told that the couch would get to the warehouse on the 16th and then delivered that Friday the 19th and someone would call me to give me a delivery time. No call so I called on Friday and they said they would call when they are about 2 hrs away but it was delivering that day for sure. I called around 4 pm on Friday the 19th and they said no it wasn't going to get delivered until Saturday for sure and I was promised multiple times, she kept apologizing said she would throw in something extra and also give me discounts. So she was trying to make up for the error so I said ok just get it here Saturday no problem. Saturday came and NOTHING!! No phone call to inform me either way. So I called and again they were so sorry they apparently had my name spelled wrong in the system and that was the issue for the mix-up and now the couch wouldn't get delivered until Tuesday October 23rd. I was told it would be the 1st delivery in the morning around 8 or 9. Again NOTHING!! I finally got a hold of someone around 11 and she told me no it wasn't delivering today. After going back and forth and explaining all of this she said she would make sure they delivered it and they did around 1:30 in the afternoon. The issue was that they didn't deliver the whole couch. It was missing one of the chairs. I called back and advised them it was missing a piece and the Manager assured me at 3:30 that they would come out and bring the rest of it. I called back at 5 and they said yes it would be delivered that day the 23rd they just couldn't give me a specific time. 6:15 came and still nothing so I then called back AGAIN and the Manager that had assured the delivery had gone home for the day and that the missing piece would NOT be delivered until the next day, Weds Oct 24th. They did end up delivering the missing piece that day. I have taken time off of work to wait for this couch that they had assured would deliver, my husband has taken time off of work to wait for this couch they promised would deliver on a specific date and we missed my sons football game so I could make sure I was at the house waiting.

I purchased furniture on 9/15/2018, I told the sales gal I needed the furniture ASAP as we were moving that weekend.. she said they had to get it from *** wearhouse and it would be 2 weeks. I agreed 2 weeks was fine. Now we are 4 weeks later and I have no furniture and they don’t know when it will be in! They will not cancel my order

I purchased a bed from Alexander’s on the last week of August 2019. So far this has been an unpleasant experience. I just created my account with the finance companies website and found I had been lied too. When we agreed to the bed purchase we agreed for a specific amount of 83.40 per month to be taken for payment because that’s what was in my budget. No that’s not the case. Had I not created my account I wouldn’t have even known that I’m being charged that amount twice a month. I NEVER agreed to that. Had that been the case I would have never ever purchased the bed. I think this place is a scam. We even had problems on delivery of the bed where we paid a set up fee and delivery fee but when they came they said the couldn’t set up. We got on the phone with company and they had to contact the delivery people to come back cause they said we did pay for it. And the delivery people said this happens all the time. This place does not run their business like they should. I am willing to pay the monthly fee but not twice a month. I simply can’t.

I was charged for items I did not order or even receive. I was frauded in a order and givin damaged and dirty products that I couldn’t use and when I called and went in to the business to show them what was delivered and the over charges on my acct. the owner lied to me and said he wasn’t the owner and would not grant me a exchange or refund. I was charged almost 2000 dollars extra then what I signed for and got damaged items. And still haven’t got a delivery on the exchange I was suppose to get. I don’t have any mattresses to sleep on and paid 2 billing cycles already for a bunch of lies and fraudulent charges.

I have never felt so disrespected in my life. I purchased a frig from this store about a month ago and there has been nothing but problems since then.
Problem 1: my frig was $2000 and only got financed for $1200 which is fine so I put $800 down. Ty the guy I was dealing with did not tell me that the finance company would also take $50 from my bank account that same day. When I called him about the charge he claimed he didnt know why that he would find out and call me back. He Never called me back I had to continuously keep calling him. On one of my calls a lady awnsers the phone and when I asked to speak to ty she questioned my like a was a side chick and she was his wife. When I explained to her the situation she started laughing. I asked her what was so funny and she got even more rude. I told her to have *** call me and hung up. So fustrared at this point I decided to call the finance company myself. The finance company was not informed that I had put $800 down so they required a down payment $50.
Problem 2 the delivery person was there the day I purchased the frig so I explained to him that the doors on the frig would have to be removed in order to fit thru my doorway. The delivery driver thank me for in forming him ahead of time so he could remove the doors before arriving. The Delivery time I was told that day was 930 am, at 1030 am when my frig had not shown up yet I called Ty again. Ty informed me that the delivery truck had just left. 20 min later the delivery driver called me and said he was on his way in which he was (according to ty) on his way 20 min ago. Around 1115 am my frig finally showed up. They had the doors off already and brought the frig in. It took them an hour + to bring it in hook it up and put the doors back on. As they were leaving so was my family and I as we were already late for our plans.
Problem 3: after waiting 24 hours we started transferring the contents from my old frig to my new frig. We thought everything was fine at first. We noticed the door was hard to close I figured the door might just need to be adjusted. I called Ty again in which he told me he would have a repair guy out to look at it. The next day the repair people called me and asking all kinds of questions of when I purchased it and what the model # was and the s/n number was. After going back and forth with them for a few days they finally sent someone out. The repair guy climbs his step stool looks at me and says "this cant be fixed that the person who put the doors on had stripped the screw holes so it can not be tightened". I am heated at this point. I call *** and inform him of what the repair guy said and *** tells me he will find me another frig.
Problem 4: Now on the day I bought it I had informed him I needed a large frig for I have a large family. Ty kept trying to push a smaller frig on me in which I kept telling him no I bought a 32 cu ft I needed a 32 cu ft. Days go by with back forth phone calls and texts. Finally Ty locates me another frig just like the one I bought. *** tells me it is on his truck and he will have it delivered the next day.
Problem 5: The delivery date kept getting pushed back due to not enough delivery people. Finally the day gets here and I get a call from the same girl who had laughed on the phone before. She tells me *** is not in today and that they had to reschedule my delivery again. I inform her that I would like the owner to call me. Really mad at this point I decide to call back to hopefully reach the owner and guess who answers the phone yep TY. I tell him I would like them to come get this crap and they need to issue me a refund asap.ty called and had the nerve to tell me after his guy damaged the frig that they were going to charge me a restocking fee. I have on recording of him saying that will give me back all my money. And now a new problem. When they were removing the frig they damaged my door and door fram.I still have yet to receive a call from the owner about any of this. When I contacted the other store trying to talk with the owner I was told that the manager talked with ty and was told that he was waving the restocking fee for the damages to my door. The same restocking fee he had told me the day before he wasnt charging me because his delivery guy damaged it.

First off giving them a Star is way too much of a rating for them. I purchased a couch with love seat and coffee table with 2 end tables (paid in full) on 8/26/18 which is a Sunday & was told that I would have my items by that week. Couches were finally delivered on 9/14/18 with no tables & I called the store to tell them I did not get my tables the lady I spoke with said they have not arrived yet and I told her well then Mike lied to me because he said you guys got them already and he told me that they would be delivered that Wednesday which was 9/5/18. She then tells me that I should receive my tables by the beginning of October so lets see how true that is. This place has the worst customer service ever, & they never tell you that if you decide to cancel your order they will charge you a 25% restocking fee, I thought a restocking fee meant that if you receive and item and decide you no longer want it & you return it then you will be charge a restocking fee. They charge a restocking fee even if they don't have the item, this is not fair to any customers. Now they say they are no longer Alexanders Furniture they are called GOOD DEALS, changing their name will not change their poor service that they offer by ripping off people's money. I wish I would have read their Yelp reviews before going in there. And to think I was going to buy a dining room table from them, but never again, besides I found the same dining room table at Ashley's Furniture at a way cheaper price. THIS BUSINESS NEEDS TO BE PUT OUT OF SERVICE.

On 8/1/2018, I purchased a washer and dryer from Alexanders in Stockton, CA. The dryer I picked out was NOT damaged in any way. It arrived barely wrapped and dented and scratched. I was told by Nady of Alexanders to send over pictures and I would be contacted for a refund. That was a week ago, and no response to my email inquiries. I was promised a refund of some type after she spoke with her managers.

Purchased a whole bedroom set on delivery dat they said they had the wrong size frame and delivered all the rest of the furniture only to have me wait for the bed frame then I only received one nightstand called and told them I ordered 2 as well as one dresser was supposed to have a fireplace they told ne there was nothing they can do and I got what the rep aubry ordered I told them these were wrong items and I wanted to return them on the same day they said they dont do returns and all they can do is give me half off a nightstand I am not happy with my bdroom set that I spent over $3000 dollars on and they couldnt even give me the corperate number and I still dont have a bed frame, these were not the items I wanted.

I bought two furniture pieces both delivered defective. One being a bed frame, one of the posts was deluged scratches. The delivery men saw this and took pictures and proceeded to tell me someone from the store will contact me regarding this issue. No call has been made. The following day I noticed a hole on my new couch they just delivered the night before. I since then have been trying to get in contact with someone in customer service or even at the store, no luck yet. I have emailed customer service, called the store, and even written them through ***. I am able to see that someone has seen my *** message and is aware of my frustration and request for someone to get in touch.
The delivery was also made FIVE hours past the scheduled time. I was given a window of 12-4pm delivery time but the furniture was not delivered until 9am and the men didn’t finish setting it up until almost 10:30pm. During the window of delivery I was trying to get in contact with someone with no real luck. When I finally did I just kept getting told they were almost there. Which was not true.