Good Deals Reviews (%countItem)
Good Deals Rating
Address: 6336 Pacific Ave, Stockton, California, United States, 95207-3714
Phone: |
Show more...
|
Web: |
good-deals-stockton-ca.business.site
|
Add contact information for Good Deals
Add new contacts
ADVERTISEMENT
I purchased a fridge a few years ago. It was financed through their credit company. I bought the fridge and put a few hundred dollars worth of food it in and the next day it ruined all the food because the fridge broke. I called the manager at the time. He said they will pick up the fridge and replace it or we would act like the purchase never happened. I decided to not pursue anything else from this store. So they picked up the fridge. He said it would not hit my credit. Well I just had my credit ran and its showing that *** put me in collection for the fridge. I contacted the store right away. It took a week of calling to get a hold of a non busy store manager. She said because I have no proof and the manager that helped me before is no longer employed there she can't do anything. I asked to speak to someone higher up. First she said she is the highest, than she changed it to there is a local owner but I can't talk to him. She said she would call him. I didnt hear from her for two weeks until I called her and she forgot all about it, than changed it and than all of a sudden she remembered talking to him and he or she said there was nothing they can do. So my problem is this place needs to take me out of collections and cancel whatever contract they have with the finance company.
Mr. claims to have had his refrigerator picked up by our store however there are no notes in his account and he has nothing in written form. It is quite difficult to validate that his case is factual and much more hard to believe that a customer would wait 2 years to ask if his account was indeed closed, especially since the company he financed through does with drawl the payments directly from the customers checking account. Even going to someone higher up was extremely difficult to do given there was no proof that the previous manager ever agreed to pick anything up. We unfortunately will not be able to close out Mr ***s finance account without proof that we actually took possession of his merchandise. We do apologize but i'm not sure how many companies are able to just take some ones word two years after said events.
Alexander’s Furniture
I only gave this place 1 star becuz of having to in order to be able to share my review. Honestly, I would give them NO star at all.
We’ve been so calm & civil with all of their unprofessional & poor customer service. Now I decided I need to share this on Yelp. This place does not deserve to stay in business.
We will never go buy anything else from Alexander’s Furniture & neither will we recommend them to anyone.
We regret so much going in to this store & becoming a customer of this place.
We ordered a sofa sectional & a dining set from them last year at end of May 2017. 4 weeks later our sectional was finally delivered after us having to call them several times about delivery. However, we never heard from them on when our dining set will be delivered. After another several times of calling them, they then said it was out of stock & told us to go back in & choose a different dining set.
So we went in to their store to look thru their on TV catalog, but did not like & wanted any other dining set. Since it’s not our fault that the item we want is out of stock. So we asked for them to remove it from our payment contract & their manager said she will have it remove, but it takes about 2 wks to get done & will call us. No one called us back & updated us. We just keep making our monthly payment & the dining set is still not removed from our purchased contract as of this day.
Few months later in September 2017, I called to make my payment & I asked the guy who took my payment over the phone, what is going on why is the dining set still not removed? He said we have to go in person to their store so they can remove it because we have to sign the new contract showing we bought only the sofa sectional & no dining set.
Now, 8 months later, on January 15th, 2018 we went in to make another monthly payment & asked them again about correcting our purchase contract, that we only got the sofa sectional & to remove the dining set. The girl who took our payment that day was their Sales Manager whom said she will get it done & will call us by that evening. She never called us at all. All we wanted was an update on what’s going on & how much more time they will need to remove a dining set that was never bought at all...
So a few days later, I called to ask about whether our contract has been corrected yet again & again & again, on Jan. 18th, 26th & Feb. 1st. They stated they have to submit it to their district or corporate manager or office to have them remove the dining set & do a new contract etc, etc, etc... the same thing again & again & again.
Now as of tonight, still no one has called us back at all as they said they will.
As of today, Alexander’s Furniture has not yet even let us know what the heck is going on with our purchase contract. Neither will they even tell us our balance to pay off our sofa & neither will they provide us our exact dollar amount that we still owing on our sofa???...
I’m very upset, I recently bought a washer and dryer, I spent 1400 on EACH one! My dryer started making a loud noise, so I called the manufacturer because my warranty company ( I bought the extended warranty) told me that it was still under manufacturer warranty. *** sent out a technician, and because of the dents in it they said they were unable to repair because it was not covered. So I called my extended warranty, they sent the same company out *** sent out, I just got a call from them saying they were unable to do the repairs because all the serial numbers were removed from the unit. So not only is my dryer broken, the warranty I was sold is void because there is no serial number. They told me it is against the law to sell a product as New with no serial number. What can be done? I need results ASAP. I contacted a law office and they told me to file a civil suit for wrongfully selling a product as New. I don’t want to go through all of that, I would appreciate the business where I put my trust and bought this product to make this situation right. and now I feel like this business is a scam.
I do apologize about the inconvenience that you have endured attempting to contact the warranty company, however I assure you that we have never had that issue before where the serial number is not available on the unit. We have since then arranged and confirmed with the customer to have a service technician come out to her home on 02/12/2018 and diagnose her appliance. We will rectify the issue and work with the customer whom seemed more then willing to do so.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
If for whatever reason my dryer is not fixed, it needs to be replaced, if something goes wrong again I have no serial number.
On November 4th 2017 my wife and I went to Alexander Furniture and purchased a sectional sofa and coffee table. We were told that our order would be placed the following Monday Nov.6,2017. We were told to call on Tuesday Nov.7 to check delivery for our items. My wife was told that great news that items were in stock and nothing was on back order and would be on the truck Nov.9th or 10th. We called back on Nov. 11. and was told that only half of our items came in. We called back on Tues. Nov.14th and was told that the rest of our items were on the truck for the 16th. They told us they would call us back on Sat. the 18th to set up delivery. We never received a call on Sat. the 18th. We tried to call them several times that Sat. the 18th and no one answered the phones. We tried to call Sunday the 19th and Monday the 20th again with no answer. We called back on Tues. the 21st and they apologized and told us that only half of our items came in on Fridays the 17th truck. If half our items came in the the 10th and the other half came in on the 17th then that should have been the FULL order but it was not and the woman could not explain what half came in except again that it was just half so we told her we wanted to cancel the order. She said that she was going to call the manufacture and demand that the rest of out order be on the following truck for Fri. Nov. 24 and that they would give us a call back. We tried calling them on the 24th and again no answer. At this point we felt that we were getting the run around by them making promises to us about when our items would be here and get delivered to us. When we couldn't get a hold of anyone at Alexander Furniture we then contacted the creditors *** and *** to make them aware that we haven't received merchandise and we were trying to cancel our order and they told us that there was nothing they could do for us. Then they told us we needed to contact the store Alexander Furniture. We finally got a hold of someone on Mon. 27th we told them that we wanted to cancel our order and they told us we had to pay a 25% restock fee. We feel that there is no way we should have to pay a 25% restock fee for items we never received. They proceeded to tell us that we had to pay the 25% restock that there was nothing he could do and he would call us back with a diffident delivery date and he didn't call us back for 2 days. He told us that our furniture would be on the truck for Tues. Dec 5 and we would be the first delivered on the 6th. We told him we want to just cancel. We called *** Financial told them that we had called Alexander Furniture to cancel our order and they said not to worry that they would not charge our account until 30 days after we received our furniture and if we never receive our order we will never be charged. Our bank account was debited today Dec.4, 2017 for $91.37. so we called *** to find out why our account was charged because we haven't received our furniture. *** said they would call Alexander Furniture to confirm that we never received our items. *** called us back saying that Alexander Furniture said that our items would be delivered on the Friday Dec. 8th. We called Alexander Furniture told them that we cancelled our order on Monday the 27th and we were told no we didn't and that we were scheduled for delivery on Wednesday the Dec,6th and that we were the second delivery and that we could not cancel the order. We explained to them that *** just called them and they told them that Alexander Furniture couldn't give them a specific delivery time but we would receive delivery on Dec. 8th. We then called Alexander Furniture back told them we cancelled the order on the 27th she said please give us another chance we just want to cancel the order she said no you cant that we needed to come in and pay the 25% restock fee in cash before the order could be canceled. We said no we cancelled on the 27th she said we will give you $100 and two free pillows and wave the delevery fee and we said no. We kept going back and forth for 45 minutes.
All customers are informed that it will take 2 - 4 weeks for special order merchandise to arrive in our warehouse.. Every effort was taken, above and beyond, to have the customers merchandise in early because the customer insisted on an early delivery. Customer was kept updated throughout the process. Their table was received early in our warehouse, however, the sectional (which comes in multiple pieces - 4 to be exact) was taking a little longer. Care was taken to push their remaining merchandise to a specific truck from the manufacturer. Even though this was asked, it did not happen because the manufacturer only sent 2 of the 4 pieces. The customer was then informed that the remaining merchandise would not be arriving on the 25th of November, which is the date that we had asked the manufacturer, however, we were in fact, receiving it on the 4th of December. This was exactly 4 weeks from the date of purchase. Unfortunately, there are times when delivery does take 4 weeks like in this instance. The customer was informed of this on December 1stt and a delivery date of December 6, 2017 was decided together. When the drivers called on December 6th to inform them of their impending arrival, this is the first time we heard that the customer canceled on November 27, 2017. It was then explained to the customer that the finance company will not cancel their transaction unless the 25% restocking fee is received. This unfortunately, is out of our control and cannot be canceled without this fee. Customers merchandise is still in our possession and if the customer would like to reschedule a delivery of their merchandise, we would be more than happy to deliver their merchandise they purchased, rather than lose money on something they do not have by paying the restocking fee.
I am rejecting this response because: This response is simply not true. We did not insist that the items come early. We were expecting our delivery between 2-4 weeks but was told to call on Tuesday November 7th 2017 to verify that our items were not on back order which we did. We were told that nothing was on back order and our items would be on the truck on November 9th or 10th. We called back on the 11th and was told that only half of our items came in and told me that they (Alexander Furniture) was going to call the manufacture and insist that the rest of our items be on the truck along with 4 close other invoices. The only communication Alexander Furniture had with us is we initiated contact. We gave our furniture away because Alexander Furniture promised us that they were demanding our furniture and that we would have our furniture before Thanksgiving. When this didn't happen we called to cancel our order on November 27 2017. Alexander Furniture never delivered the items we never took position of the items. Look at their *** Review and we are not the only one they have done this to. We contacted *** and they closed our account. We also spoke with *** and they have turned it over to their fraud department and we are awaiting confirmation that they have closed our account as well. So when Alexander Furniture says that it is out of their hands and the finance company will not cancel the transaction without a 25% restock fee is false.
We were told to send any documents we have.
We understand you may no longer want your items for what ever reasoning you may have you did sign to a legal binding contract which makes you liable to pay the 25% restocking fee. Unfortunately due to store policies we are unable to relinquish you of your contract without the required fee. Thank you.
We bought a refrigerator from this place through finance along with a reclining love seat. We Bought the love seat home and set it up it was broken the brackets where busted. We installed the fridge hooked it up to the water lines. We let it sit for a 24 hrs and checked it no ice in the ice maker and the freezer was not working. So we called them they said they would send someone to come get the love seat and their repair guy will fix the fridge. They guy did not come or call as promised I then again had to call them again they again said someone was coming out. When he did come out he came in personal car and had no way to take love seat back he replaced the ice maker and left and did not address the freezer. So waited again no ice no freezer called again. Again they said they where sending someone. By this time we have had a non working fridge for a week. Still no one has called to set up pick up the recliner or fixing the fridge. Called again. Same response. So we ended up stopping by the store and the owner said he was on it. They came out on Monday 10/24/17 picked up the recliner and again tried fixing the fridge he replaced the water valve and left again the repair guy said if it did not work he would come get it. Still does not work. We have had the fridge for almost a month. With a non working fridge. We called them to just come get it the got very very smart a
s with me so we called the finance company to tell them to have them come get it. They said we had to call the company so we did and no answer. Left him a text message several times no response. I called today 10/29/17 and talked to the owner wife and she became very rude. We have not got a call from them to at all as they say they have. We have phone records to prove that they have not even tried contacting us. We just want them to come get their piece of s
t fridge so we can go about our lives.
I received a letter in the mail regarding a complaint made by ***.
t my wife them told the customer that she would not tolerate his fowl language and she asked the customer to come into the store so we can resolve the problem. The customer continued to curse on the phone so she hung up. About an hour later the customer left us a bad review with fowl language on our *** Good Deals page. That was the last we herd from him.
The customer came in to purchase a sofa and refrigerator at my store Good Deals on 10/08/17. The customer was aware that everything sold in our store is open box scratch and a dent with a 1year warranty. We finalized the deal threw ***. I told *** that if he had any problems to please give us a call so we could send one of our techs out. The customer took his 2 items the day of purchase and decided that he would install it himself. A few days later the customer called and said that he flipped the sofa over and saw that there was a bent bracket and wanted us to pick it up. We had asked the customer if he wanted us to fix it he said he didn't believe it was fixable so he asked us to pick it up. We called *** cell phone number *** so we can schedule a time for pick up and he asked us to call his spouse *** so we can arrange a time that worked for her. Our repair guy spoke to the wife and was able to coordinate a day for pick up. When I inspected the sofa there was nothing wrong with it. In fact it is still under my possession. The customer then called back this time reguarding the refrigerator he had purchased the customer had stated that the ice maker was not working. We then had a repair guy go out to look at it. My repair guy replaced the icemaker and asked the customer if he would keep an eye on it for 24 hours and if it did not work to let us know. The customer states that he tried calling the store and no one answered. *** walked in a Monday afternoon and made me aware that he had not yet been called back I told him I would take care of it. After a few attempts of calling I finally got a hold of his wife to schedule another day for the repair guy to go out again. The second time he went out he replaced the valve and he unkinked a hose by pulling the unit out of it cramped up area. I told *** that if it did not work this last time I would replace this fridge for a new one. A few days later I then receive a call from *** and was told that Mr. had submitted a complaint the representative on the phone asked if we can come up with a solution and I told him yes because I had already told the customer that I would give him a new fridge. After that we attempted to call the customer to follow up but our calls where being forwarded straight to voicemail. I attempted to call on my person cell still no answer. I also tried calling his wife and no one would answer. I two have a call log or my attempted calls. Finally the customer calls back on Tuesday October 31 my wife answered the phone she stated that Mr. called he said that he had purchased two items from us a sofa and a refrigerator. He mentioned that the bracket on the sofa was damaged and that after a few attempts of sending a repair guy out that his fridge is still not working my wife told him on the phone that we have been calling him and his wife so we can exchange the item for a new one. My wife also stated that the calls where being forwarded. Customer told my wife to come pick up your s
Cheers
This company is hands down the worst company I have ever done business with and refuse to do business within the future. Early August we had a dresser delivered and it was defective. The product had a one year warranty. The same day it was delivered, we called Alexander's to have it replaced. Here we are nearly 2 months later with no replacement or correction of the error. Over the past 2 months, we have reached out at least a dozen times, with no return call or email. In our final 2 attempts, we get ahold of the general manager. Finally we were promised that today, September 29th, 2017, a delivery of a new dresser being that "the part that was broken was backordered" at 11am. Nothing. At 12:50 my partner calls to see the cause of the delay. They claim it will be delivered 2-5 instead. Now it is 8:15pm and, I'm sure you can guess, no dresser delivery, no call. I am demanding they come get the defective dresser, as well as give me a full refund; they can keep their new dresser too.. They have claimed before, when I physically walked in to the store to demand an explanation and possible refund, I would have to pay a 20% restocking fee. I refuse to pay a restocking fee for a terribly made product, and the even worse service. I want to save the rest of the Central Valley community from this horrible establishment. This so-called business is a scam.
As a growing company we do understand that we will have some unsatisfied customers due to defective items that are shipped to us from the manufacturer. We would like to extend an apology to our customer about the length of time that it took to receive her replacement dresser it was a very popular item and unfortunately the defective drawer could not be replaced without replacing the complete dresser. The issue has been resolved and the customer did receive a brand new dresser. We look forward to earning your business in the future and apologize once again for any inconveniences that might have been caused.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is, while well worded, still not going to earn my future business, nor a positive recommendation from me to any acquaintances. I appreciate the efforts of one gentleman who is the sales manager, ***, who made a personal effort to physically be present when the new dresser finally was delivered, at approximately 10pm. The job was completed around 11pm. I certainly hope that he takes the helm of the company because he is the only person who made effort to rectify the situation, and the business will surely sink if he isn’t around.
Sincerely
The sectional I ordered and paid for was delivered late and damaged. I spoke to several people and gave my name and number several times. I was finally told to email pictures of the damaged and after following up when I didn’t hear from anyone, I was told that she honestly forgot as many people view the same email account. On 6/17/17, I am then told by *** that she would be reordering the piece that was damaged and would request an expedited delivery and would call me back in 4-6 weeks. Today, it is 9/26/17 and I have yet to hear from anyone. So, I called the company and asked to speak to *** or a manager only to be on hold for over 10 minutes and then getting the directory voicemail. I left my name and phone number again. This has been a source of stress and I’m frustrated every time I have to drive past the establishment.
Alexanders furniture has made an attempt to contact Mrs. on 10/11/17 a voicemail was left for Mrs. stating that we have placed an order for the damaged piece and it should take anywhere from 2-4 weeks to receive and exchange the item. At any given time she is more than welcome to contact the general manager *** with any concerns or questions that should arise.
I am rejecting this response because:While I did receive a voicemail with this information, I have been told this before by ***. I have lost all faith in this business and do not trust that they will actually act on their words. I have spoken to numerous people there who have failed to provide adequate customer service. So, until my furniture is delivered, I do not accept that the issue has beeen resolved.