Goodale and Barbieri Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I will not accept this as a solutionI have heard so many excuses as to who is in charge of helping with this problem at first [redacted] had told me her supervisors take care of deciding the outcome, then they pointed the finger at the collections agency and now they are allowing [redacted] to make decisions about this account? Why would he get a break for being irresponsible? Sounds like you all are protecting him and allowing him to control your problemsAs previously stated by G and B in their first response they personally remembered me turning in my keys and stated that I was "good to go"The collections letter says the payment due is 2,for rent from 12/01/through 6/8/and now they jacked that up another dollarsThey had my contact info and I never received anything from them as far as the account being late but as I've discovered they can't manage to respond I have no problem speaking to the media about how shady and untrustworthy this business isThis business has done nothing but point fingers and waste my time with excuses for months nowThis business clearly does not stand by their wordTake responsibility for your actions and own up to your mistakes, please forward this bill to [redacted] , as he should be the responsible party

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am not pleased with this proposalI have a bill from collections that got sent to the same address you all have had since the lease was signedI have lived their up until the past couple weeks and also have had the same phone number in which I had left with the office numerous occasionsWhy would you knowingly send my name to collections without even letting me know what was going on? This is unreasonable to ask me to pay any part of this bill which has suddenly increased over dollars since 6/8/ [redacted] should be held responsible as was spoke about when I had dropped my keys off in DecemberHow can I pay something I didn't know existed, this office had my contact information and clearly made no attempt to reach meI refuse to allow this business to try to push me around and make unreasonable requestsI feel this business intentionally set me up for failure, the last month of interaction explains why I never received any notification to be able to handle this in a timely manner

Mr*** and Mr*** (Lessee) personally signed a leased
for office space at the Empire State Building (Lessor) for approximately a
year term, doing business as *** ***.
The lease began June 10, and was to expire on June 30, 2015. In December, Mr*** stopped
by our
office and dropped off his keys, stating he didn’t plan on working out of the office
as he and Mr*** were parting ways, but that Mr*** intended to continue to
use the office. I confirmed this with
Mr***. Mr*** asked if he needed
to do anything else besides dropping off his keys and was indeed told he was “good
to go, assuming rent is paid.” Mr
*** asked to be removed from the lease, for which the Lessor denied. However, in speaking with the Lessor, they
reconsidered and agreed to a new lease with Mr*** taking sole responsibility,
of which Mr*** never executed. We then
stopped receiving rent payments. Our office
did send notices to the office address, as directed in the lease agreement, and
emailed Mr*** (as he was the primary contact and only email address we had
on file). Mr*** responded on a number
of occasions stating he would be paying rent soon. We proceeded with pay or vacate notices, for
which we received no response, and eviction paperwork, for which we received no
response. At that point we turned the
account over to collections. All our
interactions with Mr*** had been in person at our office or at their office
suiteWe had no forwarding address or contact information. To date, Mr*** and Mr***, d.b.a ***
***, are past due on rent in the amount of $4,070.00. After receiving the collection notice, Mr
*** stopped by our office at the end of June to inquire as to why he was
sent to collections. *** *** met
with him and explained that while he may not have continued to use the office,
he was still on the lease as a responsible party and thus was included in the
collection matter. Ms*** stated
that she would speak with the Lessor on his behalf to see what could be done. The Lessor was made aware of the request, but
was traveling for a couple weeks and no decision was made. Mr*** did stop by the office several
times a week to check on the status, of which Ms*** or Ms*** ***
would give him an update. The week of
July 13, Lessor responded that they would be willing to settle the Lessee’s account
of past due rent and lease violations for payment of two months’ rent ($per
month for a total of $1,100), thus forgiving $2,of debt per the signed
Lease. Mr*** found this
unsatisfactory and does not believe he is responsible. We have been doing our best to find a
resolution between Lessor and Lessee that is satisfactory to all parties involved. We believe that Lessors willingness to
forgive the majority of the past due rent and lease violations is more than a
satisfactory resolution. The Lessor reserves
the right to rescind this offer if this matter is not resolved within
calendar days. *** & *** Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I will not accept this as a solution. I have heard so many excuses as to who is in charge of helping with this problem at first [redacted] had told me her supervisors take care of deciding the outcome, then they pointed the finger at the collections agency and now they are allowing [redacted] to make decisions about this account? Why would he get a break for being irresponsible? Sounds like you all are protecting him and allowing him to control your problems. As previously stated by G and B in their first response they personally remembered me turning in my keys and stated that I was "good to go". The collections letter says the payment due is 2,469.91 for rent from 12/01/15 through 6/8/15 and now they jacked that up another 1500 dollars. They had my contact info and I never received anything from them as far as the account being late but as I've discovered they can't manage to respond.  I have no problem speaking to the media about how shady and untrustworthy this business is. This business has done nothing but point fingers and waste my time with excuses for months now. This business clearly does not stand by their word. Take responsibility for your actions and own up to your mistakes, please forward this bill to [redacted], as he should be the responsible party.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I am not pleased with this proposal. I have a bill from collections that got sent to the same address you all have had since the lease was signed. I have lived their up until the past couple weeks and also have had the same phone number in which I had left with the office numerous occasions. Why would you knowingly send my name to collections without even letting me know what was going on? This is unreasonable to ask me to pay any part of this bill which has suddenly increased over 1500 dollars since 6/8/15. [redacted] should be held responsible as was spoke about when I had dropped my keys off in December. How can I pay something I didn't know existed, this office had my contact information and clearly made no attempt to reach me. I refuse to allow this business to try to push me around and make unreasonable requests. I feel this business intentionally set me up for failure, the last month of interaction explains why I never received any notification to be able to handle this in a timely manner.

Review: We have been renting an apartment from this company for the last 12 months. We purchased a home around the end of June 2013, we deceided to move out of our apartment by August 31st, 2013. So when we paid our August 2013 rent check on July 31st 2013, we attached a 30 notice letting Goodale & Barbieri, specifically our manager [redacted] that we had purchased a home and were planning to vacate our apartment by August 31, 2013. I took the rent check and the hand written letter downstairs to the apartment managers office on August 1, 2013. Normally I would have just dropped the check into a slot on the office door. The office door was open and the maintenance man for the complex was sitting at the managers desk, so I handed him the rent check and the 30 notice letter that I had hand written. I asked him to read the letter to make sure it was ok, he read the 30 day notice letter and took my rent check. I then left the office. 21 days later around August 21st, 2013, my wife [redacted] received a call from our apartment manager, [redacted] telling [redacted] the she had no idea that we were moving, she than told my wife that since we had not written a 20 day notice and given it to her, we were still going to have to pay rent for September 2013, my wife explained to [redacted] that we had written a 30 notice and had given the rent check and the notice to [redacted] the maintenance man, because he had been sitting at her desk. She said she had received no notice and that [redacted] does not remember receiving the letter from myself, they did cash our rent check of course for our August rent. My wife then called Goodale & Barbieri's main office in downtown Spokane, she found out who [redacted]s manager was and explained the circumstances. The manage said they had received no such letter from us, and she insinuated that we were lying. So we are all move out of our apartment #[redacted] at the [redacted] at [redacted]. in Spokane. And it is August 23rd 2013. They still Want 700 for Sept rent?Desired Settlement: We feel that since I wrote a 30 day vacate notice and handed it with our last months rent check, we should not have to pay another months rent for a letter that nobody at the company seems to know anything about, but they did cash the previous months rent check and the letter was with that check. I hand both the letter of 30 day notice and the rent check to [redacted] the maintenance man, because he was sitting in the managers desk. All Goodale & Barbieri want is another months rent.

Business

Response:

[redacted]

staff does not recall receiving a notice to vacate letter with any rent checks

that were collected for the month of August 2013. There has been a thorough

search of both the managers office and the corporate files without recovering

such mentioned letter. The maintenance staff, Robert, as mentioned in the

complaint, has no recollection of a letter being handed to him, but recounted

conversations that took place with the complainant (see attached statement). It

is Goodale & Barbieri’s policy to comply in accordance with Washington

State Tenant Landlord law and provides the following notification to all

tenants in the rental agreement as follows:

NOTICE

TO VACATE: All

Tenants, whether at the end of a term lease or a month-to-month lease, shall

give written notice of termination of tenancy not less than twenty (20) days

prior to the last day of the final month of tenancy. All

rental periods end on the last day of the calendar month and rent will not be

prorated for early vacancy. If the

Tenant fails to give Landlord a proper twenty day notice, Tenant will be

responsible for the next month’s full rent and utilities, regardless of actual

occupancy, or until the unit is re-rented, whichever comes first. If the Tenant shall continue occupancy with

consent of the landlord after the termination date provided herein, this

agreement shall continue on a month-to-month tenancy with all terms and

conditions remaining the same and in full effect, with the additional month to month fee of $100.00. Tenant shall arrange a time with the manger

to perform an inspection of the premises prior

to 12:00 noon on the last day of the month after they have been cleaned and

restored to the original move-in condition, normal wear and tear excepted.

Based on the facts that a

notice to vacate was not received, and there was no notification to management

that the unit had been vacated until contact made by onsite management on

August 21st, 2013, Goodale & Barbieri Company holds residents

responsible, as described in their lease, for the remaining month’s rent,

September 2013 of $600.00. All additional fees have been waived.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: I am writing to inform you of a dispute that I recently had with the Goodale & Barbieri Company. I just moved into one of their apartments on 6/20/14. Everything were great until I had a problem with my dishwasher. I discovered a very putrid smell in my apartment and soon found that I had rancid, standing water in the bottom of my dishwasher. I called the on-site property manager, [redacted] and left a message on her phone. I did not hear anything from her until I called her later that evening on 06/26/14. She informed me that the maintenance man, named [redacted] already took care of the problem with my dishwasher. I voiced my displeasure over the fact that they entered apartment without notifying me and without lawful consent. [redacted] was very apologetic on the phone and she told me that a mistake was made and that it would not happen again. When I arrived home shortly after my conversation with [redacted] I discovered that the problem with my dishwasher was in fact fixed. The standing water was gone and also the smell was not present when I opened the dishwasher door, indicating to me that whomever fixed my dishwasher also ran a cycle to take care of the horrible smell. I also noticed that a couple items on my countertop directly above the dishwasher were moved as well as some shoes by my front door. Later that same evening I received a call from [redacted] letting me know that the Maintenance man, [redacted] was never in my apartment. She told me that he mistakenly went into the vacant apartment next door and fixed the dishwasher in it! I questioned her on the probability of my dishwasher magically fixing and cleaning itself! The next day I called and Spoke with [redacted], who is the property manager for Goodale & Barbieri properties. I explained the situation to her and she let me know that she would look into the matter. She contacted me later that same day on 6/27/14, and said that she believed [redacted] and [redacted]'s version of the events that transpired. She also insinuated that I was a liar! Crime check report # [redacted]Desired Settlement: 1) Apology. 2) 2 Months free rent.I would really like to see an improvement with the way that Goodale & Barbieri handles repair's, while also insuring that they get permission to enter someone's dwelling instead of doing so unlawfully. Please contact me at [redacted] with any questions. Thank you

Business

Response:

I, [redacted], the property manager received a phone call from [redacted] on the morning of June 27, 2014 regarding his dissatisfaction with management entering his unit without permission and that I needed to compensate him with giving him two months free rent. I asked [redacted] to explain the situation to me and that I would need to investigate the situation and get back with him. I called both staff members to ask what had transpired regarding the call from [redacted] and the dishwasher. The community manager had informed me that she had taken a call from [redacted] regarding standing water in the dishwasher. The community manager mistakenly thought there was a work order for [redacted]'s dishwasher along with several other residents that had called with permission to enter. The community manager told the maintenance person there was permission to enter on all work orders, and called the residents later to tell them that maintenance was taken care of. [redacted] was very upset stating that he did not give permission to go into his apartment. The community manager double checked the work orders that she had on hand, and listed to the voicemail again to check. [redacted] did not have a written work order, and simply had just called with details of the problem. The community manager called back to apologize as she had made an error, but she would see if the maintenance person was able to even make it to [redacted]'s apartment today. Maintenance informed the community manager that he had looked at the dishwasher in the apartment directly above [redacted]’s unit, for which there was a work order. The community manager called [redacted] and informed him that maintenance did not go into his apartment, as the community manager directed him to the unit above his unit. The community manager then asked if [redacted] would give permission for repairs on 6/27/14 and what time would work. [redacted] gave verbal permission for the time frame of 12 p.m. and 3 p.m. Within 1 minute [redacted] called the community manager back and asked if the community manager was certain the maintenance person had not entered the unit. The community manager assured him that there was no entry but [redacted] continued to question the community manager. Upon my investigation I had also asked [redacted] if maintenance left an "entry notice" and he stated "no". It is our company policy that maintenance leaves an entry notice if the resident is not home. I also explained that there were two work orders for the day and they were units [redacted] and [redacted], one of which was for a dishwasher, but neither of which were for his unit. I explained that sometimes dishwashers will drain. I also pulled [redacted]'s move in file and there is no mention of water in the bottom of the dishwasher, which was dated June 20, 2014. If a resident calls with permission to enter we have a box that is marked on the work order with the date, time, etc., and leave an "entry notice" which is a carbon copy that is kept in the maintenance files, my investigation found no such entry.

Review: I started a lease with G and B in May 2014 with [redacted] and our joint business [redacted]. [redacted] and I parted ways I also took [redacted] solely in December and he took over the lease on the office everything was ran through [redacted] at G and B. I was told it was good to go and safe to turn in my keys, which I did in the month of December 2014. I was not contacted by G and B or anyone until May of 2015 when I received a letter from collections saying I owe 2,469.91. I called Automated accounts inc and asked them to explain how my name and business was the only one on this bill, They had no answers. I went in to the G and B office the day after receiving the letter thinking it was just a misunderstanding. I explained the situation to [redacted] and she stated she specifically remembered me turning my keys in I also had a witness that heard the statement and the same person that was there when I turned the keys in to the office in December. I was told I would be contacted which I never was, I returned to G and B offices numerous times due to the fact they never returned any phone calls or emails. Every time I went it was another excuse of why they didn't get back to me some other run around. Wednesday morning July 15th I decided to go check with G and B again I spoke with [redacted] and she informed me they wanted 1,000 dollars from me. This is beyond ridiculous that this business treats small businesses and veterans this way. I always made sure to pay my payments and now my credit and business credit is destroyed. I did everything in my power to handle this situation quickly and give them the opportunity to fix the problem, they have continued to drag their feet for a month. I can't understand why I was never contacted for 5 months after turning in keys and sent to collections for an office they knew I haven't had keys for since December 2014. Im appalued this business tried to treat me this way and has caused me a major headache when I did everything they asked of me.Desired Settlement: I would like my personal credit corrected and fixed as well as my business "[redacted]". I would also like them to stand by their word and forward this bill to the proper person responsible for this bill [redacted] Jr.

Business

Response:

Mr. [redacted] and Mr. [redacted] (Lessee) personally signed a leased

for office space at the Empire State Building (Lessor) for approximately a 1

year term, doing business as [redacted].

The lease began June 10, 2014 and was to expire on June 30, 2015. In December, Mr. [redacted] stopped by our

office and dropped off his keys, stating he didn’t plan on working out of the office

as he and Mr. [redacted] were parting ways, but that Mr. [redacted] intended to continue to

use the office. I confirmed this with

Mr. [redacted]. Mr. [redacted] asked if he needed

to do anything else besides dropping off his keys and was indeed told he was “good

to go, assuming rent is paid.” Mr.

[redacted] asked to be removed from the lease, for which the Lessor denied. However, in speaking with the Lessor, they

reconsidered and agreed to a new lease with Mr. [redacted] taking sole responsibility,

of which Mr. [redacted] never executed. We then

stopped receiving rent payments. Our office

did send notices to the office address, as directed in the lease agreement, and

emailed Mr. [redacted] (as he was the primary contact and only email address we had

on file). Mr. [redacted] responded on a number

of occasions stating he would be paying rent soon. We proceeded with pay or vacate notices, for

which we received no response, and eviction paperwork, for which we received no

response. At that point we turned the

account over to collections. All our

interactions with Mr. [redacted] had been in person at our office or at their office

suite. We had no forwarding address or contact information. To date, Mr. [redacted] and Mr. [redacted], d.b.a [redacted]

[redacted], are past due on rent in the amount of $4,070.00. After receiving the collection notice, Mr.

[redacted] stopped by our office at the end of June to inquire as to why he was

sent to collections. [redacted] met

with him and explained that while he may not have continued to use the office,

he was still on the lease as a responsible party and thus was included in the

collection matter. Ms. [redacted] stated

that she would speak with the Lessor on his behalf to see what could be done. The Lessor was made aware of the request, but

was traveling for a couple weeks and no decision was made. Mr. [redacted] did stop by the office several

times a week to check on the status, of which Ms. [redacted] or Ms. [redacted]

would give him an update. The week of

July 13, Lessor responded that they would be willing to settle the Lessee’s account

of past due rent and lease violations for payment of two months’ rent ($550 per

month for a total of $1,100), thus forgiving $2,970 of debt per the signed

Lease. Mr. [redacted] found this

unsatisfactory and does not believe he is responsible. We have been doing our best to find a

resolution between Lessor and Lessee that is satisfactory to all parties involved. We believe that Lessors willingness to

forgive the majority of the past due rent and lease violations is more than a

satisfactory resolution. The Lessor reserves

the right to rescind this offer if this matter is not resolved within 30

calendar days. [redacted] & [redacted] Company

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,