Goodman's Landscape Maintenance

In response to Ms. [redacted] complaint, ID# [redacted], received January 10, 2015 by Goodman’s Landscape Maintenance, we provide the following response: Pursuant to Ms. [redacted] statement that “Goodman’s was supposed to provide a winter lawn, remove all weeds, repair sprinkler issues,” please...

find attached service agreement for Winter Lawn Install. Please note that Goodman’s was authorized to install winter lawn in the back and front yards. Goodman’s, however, was not authorized to apply Pre-Post Emergent.  A Pre-Post Emergent application is a chemical spray that kills weeds and prevents the weed seeds from germinating. This service was declined by the customer. Because Ms. [redacted] declined a weed control service, we cannot be held responsible for any weed growth she may be experiencing. Further, weed growth is not indicative of shoddy work. As explained to Ms. [redacted], by the sales person who provided the estimate for the winter lawn installation, after the lawn has come in and has been mowed several times, a Pre-Post Emergent application can be applied to control weeds. But the best time for the application to happen is after the winter lawn has grown in.  On November 19th, at Ms. [redacted] request, Goodman’s sent out an irrigation technician to look at Ms. [redacted] sprinkler issues. Goodman’s technician assessed the sprinkler system and found that repairs were needed, he wrote an estimate for those repairs and Ms. [redacted] gave approval to proceed with the repairs. (Repair invoice attached.) He would not have been able to speak to the weed condition as lawn installation isn’t his area of expertise. Ms. [redacted] comment that our irrigation technician would have remarked about weed control is likely false. During the irrigation technician’s visit, he did apply seed to areas that were not growing properly due to Ms. [redacted] sprinkler issues. There were areas of the yard not receiving proper watering so seed could not germinate. Shortly thereafter, Ms. [redacted] expressed that she was unhappy about the balance due on her statement. She called several times to complain to the Office Manager and then spoke with Mr. Goodman. In those calls, Ms. [redacted] was defensive, accusatory, used profane language, and it was difficult to have a reasonable conversation with her. Because of the difficulty in communicating with her, we were not able to further discuss the problems she alleges have occurred. However, Goodman’s contends that it properly installed the winter lawn at her property. That she was offered a Pre-Post Emergent service for weed control but declined. That she approved irrigation/sprinkler system repairs to correct the areas in the yard not receiving proper watering. We therefore feel we are entitled to be paid, pursuant to the terms of the agreement Ms. [redacted] signed.At this time, Ms. [redacted] owes $442.56 for the remaining balance of the winter lawn install. Ms. [redacted] owes $631.85 for the irrigation work completed at her property.Thank you.

April 9, 2015Dear Ms. [redacted]Goodman’s Landscape Maintenance is very disappointed that you are so unhappy with the services that we provided for you. You contracted our services to install a winter lawn for you.  There is an operating procedure for winter lawn installation that is based on accepted agricultural practices for the Phoenix, Arizona climate. Goodman’s has been installing winter rye for 30 years and has thousands of successful lawns.The procedure is described below.1. De-thatch lawn lightly. Rake and remove thatch.2. Scalp down lawn with a rotary mower down to approximately ¾.”3. Apply 10-15 pounds of Rye grass seed per 1000 Sq. ft. with starter fertilizer at 5 lbs per 1000 Sq. ft.4. Rake or drag all edges to ensure seed makes contact with soil.5. Lightly cover the seed with no more than ¼” of weed-free and salt-free organic mulch.6. Keep seeds damp by watering 3-4 times per day with light 5-7 minute durations with typical pop up head. After germination (7-10 days), reduce watering, as needed.7. When 2” tall (2-3 weeks), mow the ryegrass. Mow no more than 1/3 of the blade at each mowing using a sharp mower blade. Allow seed to become established before closer mowing.8. The lawn will require regular mowing and fertilization once it is established.9. If weeds develop, it is important to apply a pre-emergent/post-emergent application to remove existing weeds and prevent future weeds. This cannot be performed until approximately 6-8 weeks after the establishment of the new lawn seed. If applied too early, the seed will not germinate.Although summer weeds infested the turf area of your property, applying herbicide to the lawn prior to installation of the winter lawn would kill the weeds and the Bermuda (summer) grass seed. We apologize if you misunderstood the process but it is not part of accepted practice nor is it Goodman’s procedure to do so. Your seed was installed on 11/5/14 and it was recommended to you that you must apply a Pre/Post emergent treatment at the correct interval based on the date of your lawn installation. The service agreement you signed clearly shows that we discussed with you the need for a Pre/Post emergent treatment in the December time frame. Your initials appear by the estimate for installing a winter lawn in the front yard and back yards but you did not approve the Pre/Post emergent treatment. The total for the lawn installation in front and back yards is $885.13 and your down payment of $442.57 (50%) reflects the agreement that we had with you. The Pre/Post emergent treatment would have been an additional $173.79 on the estimate. You did not contract with Goodman’s to provide mowing and other maintenance services for your new lawn. We installed the lawn as agreed. We also provided irrigation services to you as well which we performed on 11/19/14. With your approval, we spent considerable time and materials in repairing your irrigation system. At the time, our irrigation tech noticed that you had a few spots that had not been getting enough water, so he applied additional seed to rectify this issue. The photos that you sent clearly show that the ryegrass seed came in successfully. This is what you contracted Goodman’s Landscape Maintenance to do. The ongoing maintenance of the lawn is not part of your agreement with Goodman’s and is your responsibility. In addition, according to our records you declined the subsequent pre-emergent/post-emergent weed treatment of your property through Goodman’s Landscape Maintenance. You were free to contract that service with another company but it was definitely a requirement to maintain the appearance of your lawn. If your documentation shows differently, we would be happy to review it. We have attached the service agreements for both the winter lawn installation and irrigation repair work that Goodman’s performed for you.  To date, Goodman’s has received only $442.57 for the work that we performed for you. There is an outstanding balance of $1100.00. We are willing to zero out this outstanding balance and will consider this matter closed. This gives you an upgraded irrigation system at no cost for any inconvenience we may have caused.Sincerely,[redacted]Owner, Goodman’s Landscape Maintenance LLC

In response to Ms. [redacted] complaint, ID# [redacted], received January 10, 2015 by Goodman’s Landscape Maintenance, we provide the following response: Pursuant to Ms. [redacted] statement that “Goodman’s was supposed to provide a winter lawn, remove all weeds, repair sprinkler issues,” please find attached service agreement for Winter Lawn Install. Please note that Goodman’s was authorized to install winter lawn in the back and front yards. Goodman’s, however, was not authorized to apply Pre-Post Emergent.  A Pre-Post Emergent application is a chemical spray that kills weeds and prevents the weed seeds from germinating. This service was declined by the customer. Because Ms. [redacted] declined a weed control service, we cannot be held responsible for any weed growth she may be experiencing. Further, weed growth is not indicative of shoddy work. As explained to Ms. [redacted], by the sales person who provided the estimate for the winter lawn installation, after the lawn has come in and has been mowed several times, a Pre-Post Emergent application can be applied to control weeds. But the best time for the application to happen is after the winter lawn has grown in.  On November 19th, at Ms. [redacted] request, Goodman’s sent out an irrigation technician to look at Ms. [redacted] sprinkler issues. Goodman’s technician assessed the sprinkler system and found that repairs were needed, he wrote an estimate for those repairs and Ms. [redacted] gave approval to proceed with the repairs. (Repair invoice attached.) He would not have been able to speak to the weed condition as lawn installation isn’t his area of expertise. Ms. [redacted] comment that our irrigation technician would have remarked about weed control is likely false. During the irrigation technician’s visit, he did apply seed to areas that were not growing properly due to Ms. [redacted] sprinkler issues. There were areas of the yard not receiving proper watering so seed could not germinate. Shortly thereafter, Ms. [redacted] expressed that she was unhappy about the balance due on her statement. She called several times to complain to the Office Manager and then spoke with Mr. Goodman. In those calls, Ms. [redacted] was defensive, accusatory, used profane language, and it was difficult to have a reasonable conversation with her. Because of the difficulty in communicating with her, we were not able to further discuss the problems she alleges have occurred. However, Goodman’s contends that it properly installed the winter lawn at her property. That she was offered a Pre-Post Emergent service for weed control but declined. That she approved irrigation/sprinkler system repairs to correct the areas in the yard not receiving proper watering. We therefore feel we are entitled to be paid, pursuant to the terms of the agreement Ms. [redacted] signed.At this time, Ms. [redacted] owes $442.56 for the remaining balance of the winter lawn install. Ms. [redacted] owes $631.85 for the irrigation work completed at her property.Thank you.

I am taken back by the quality of work and professionalism. it is truly refreshing to know one can still get quality professional work done and done right. I am just amazed with your people and company. in fact I have already referred your company to a friend of mine who also needs some back yard drainage work. I told him he won't go wrong with this company!
thank you again! job well done!
sincerely;

In response to Ms. [redacted] complaint, ID# [redacted], received January 10, 2015 by Goodman’s Landscape Maintenance, we provide the following response: Pursuant to Ms. [redacted] statement that “Goodman’s was supposed to provide a winter lawn, remove all weeds, repair sprinkler...

issues,” please find attached service agreement for Winter Lawn Install. Please note that Goodman’s was authorized to install winter lawn in the back and front yards. Goodman’s, however, was not authorized to apply Pre-Post Emergent.  A Pre-Post Emergent application is a chemical spray that kills weeds and prevents the weed seeds from germinating. This service was declined by the customer. Because Ms. [redacted] declined a weed control service, we cannot be held responsible for any weed growth she may be experiencing. Further, weed growth is not indicative of shoddy work. As explained to Ms. [redacted], by the sales person who provided the estimate for the winter lawn installation, after the lawn has come in and has been mowed several times, a Pre-Post Emergent application can be applied to control weeds. But the best time for the application to happen is after the winter lawn has grown in.  On November 19th, at Ms. [redacted] request, Goodman’s sent out an irrigation technician to look at Ms. [redacted] sprinkler issues. Goodman’s technician assessed the sprinkler system and found that repairs were needed, he wrote an estimate for those repairs and Ms. [redacted] gave approval to proceed with the repairs. (Repair invoice attached.) He would not have been able to speak to the weed condition as lawn installation isn’t his area of expertise. Ms. [redacted] comment that our irrigation technician would have remarked about weed control is likely false. During the irrigation technician’s visit, he did apply seed to areas that were not growing properly due to Ms. [redacted] sprinkler issues. There were areas of the yard not receiving proper watering so seed could not germinate. Shortly thereafter, Ms. [redacted] expressed that she was unhappy about the balance due on her statement. She called several times to complain to the Office Manager and then spoke with Mr. Goodman. In those calls, Ms. [redacted] was defensive, accusatory, used profane language, and it was difficult to have a reasonable conversation with her. Because of the difficulty in communicating with her, we were not able to further discuss the problems she alleges have occurred. However, Goodman’s contends that it properly installed the winter lawn at her property. That she was offered a Pre-Post Emergent service for weed control but declined. That she approved irrigation/sprinkler system repairs to correct the areas in the yard not receiving proper watering. We therefore feel we are entitled to be paid, pursuant to the terms of the agreement Ms. [redacted] signed.At this time, Ms. [redacted] owes $442.56 for the remaining balance of the winter lawn install. Ms. [redacted] owes $631.85 for the irrigation work completed at her property.Thank you.

I'm not sure who these people are that are claiming they couldn't get an answer, or estimate or good customer service from Goodman's. I called and set up an appointment. I called that day to ensure that they were coming out, they said yes and they came out. Sooo.... not really understanding these folks who claim "never heard from them" or "Never called back". If someone doesn't show - I call back. I want an answer as to why there was a no show. I don't just "post a negative comment". I found they have excellent references. We knew the amount of work involved because WE DID OUR HOMEWORK! We checked material pricing, SKILLED labor, and so forth. David personally came out to our home and was present multiple times during the job. They did an EXCEPTIONAL job. Top notch communication and job completion in a timely manner. We did 3 (add on) change orders and they still completed our major job (front and back yard remodel) in 2 weeks. We did a lot: custom pavers, privacy walls with sand finish stucco, synthetic grass and xeroscape plants/shrubs. Were they cheap - no. So these others who complained that they are "overpriced" - you are so WRONG! (I have 2 neighbors who are dealing with living proof of "cheap landscape"! broken underground plumbing because they didn't pack sand around the lines. Wiring that was just buried in dirt - no conduit. pavers that are loose and "warped" because they didn't compact properly and anchor the edges). Goodman's actually came in $1000 higher than the others but their professionalism and service was MORE than worth that. David and his team will be back in April to complete our project with a large corner stack stone fireplace, Do yourself a favor - take the time to talk to these folks at Goodman's and hopefully you'll see and what I and some others found to be the case. They are a excellent company.

In response to Ms. [redacted] complaint, ID# [redacted], received January 10, 2015 by Goodman’s Landscape Maintenance, we provide the following response: Pursuant to Ms. [redacted] statement that “Goodman’s was supposed to provide a winter lawn, remove all weeds, repair sprinkler issues,” please find attached service agreement for Winter Lawn Install. Please note that Goodman’s was authorized to install winter lawn in the back and front yards. Goodman’s, however, was not authorized to apply Pre-Post Emergent.  A Pre-Post Emergent application is a chemical spray that kills weeds and prevents the weed seeds from germinating. This service was declined by the customer. Because Ms. [redacted] declined a weed control service, we cannot be held responsible for any weed growth she may be experiencing. Further, weed growth is not indicative of shoddy work. As explained to Ms. [redacted], by the sales person who provided the estimate for the winter lawn installation, after the lawn has come in and has been mowed several times, a Pre-Post Emergent application can be applied to control weeds. But the best time for the application to happen is after the winter lawn has grown in.  On November 19th, at Ms. [redacted] request, Goodman’s sent out an irrigation technician to look at Ms. [redacted] sprinkler issues. Goodman’s technician assessed the sprinkler system and found that repairs were needed, he wrote an estimate for those repairs and Ms. [redacted] gave approval to proceed with the repairs. (Repair invoice attached.) He would not have been able to speak to the weed condition as lawn installation isn’t his area of expertise. Ms. [redacted] comment that our irrigation technician would have remarked about weed control is likely false. During the irrigation technician’s visit, he did apply seed to areas that were not growing properly due to Ms. [redacted] sprinkler issues. There were areas of the yard not receiving proper watering so seed could not germinate. Shortly thereafter, Ms. [redacted] expressed that she was unhappy about the balance due on her statement. She called several times to complain to the Office Manager and then spoke with Mr. Goodman. In those calls, Ms. [redacted] was defensive, accusatory, used profane language, and it was difficult to have a reasonable conversation with her. Because of the difficulty in communicating with her, we were not able to further discuss the problems she alleges have occurred. However, Goodman’s contends that it properly installed the winter lawn at her property. That she was offered a Pre-Post Emergent service for weed control but declined. That she approved irrigation/sprinkler system repairs to correct the areas in the yard not receiving proper watering. We therefore feel we are entitled to be paid, pursuant to the terms of the agreement Ms. [redacted] signed.At this time, Ms. [redacted] owes $442.56 for the remaining balance of the winter lawn install. Ms. [redacted] owes $631.85 for the irrigation work completed at her property.Thank you.

April 9, 2015Dear Ms. [redacted]Goodman’s Landscape Maintenance is very disappointed that you are so unhappy with the services that we provided for you. You contracted our services to install a winter lawn for you.  There is an operating procedure for winter lawn installation that is based on accepted agricultural practices for the Phoenix, Arizona climate. Goodman’s has been installing winter rye for 30 years and has thousands of successful lawns.The procedure is described below.1. De-thatch lawn lightly. Rake and remove thatch.2. Scalp down lawn with a rotary mower down to approximately ¾.”3. Apply 10-15 pounds of Rye grass seed per 1000 Sq. ft. with starter fertilizer at 5 lbs per 1000 Sq. ft.4. Rake or drag all edges to ensure seed makes contact with soil.5. Lightly cover the seed with no more than ¼” of weed-free and salt-free organic mulch.6. Keep seeds damp by watering 3-4 times per day with light 5-7 minute durations with typical pop up head. After germination (7-10 days), reduce watering, as needed.7. When 2” tall (2-3 weeks), mow the ryegrass. Mow no more than 1/3 of the blade at each mowing using a sharp mower blade. Allow seed to become established before closer mowing.8. The lawn will require regular mowing and fertilization once it is established.9. If weeds develop, it is important to apply a pre-emergent/post-emergent application to remove existing weeds and prevent future weeds. This cannot be performed until approximately 6-8 weeks after the establishment of the new lawn seed. If applied too early, the seed will not germinate.Although summer weeds infested the turf area of your property, applying herbicide to the lawn prior to installation of the winter lawn would kill the weeds and the Bermuda (summer) grass seed. We apologize if you misunderstood the process but it is not part of accepted practice nor is it Goodman’s procedure to do so. Your seed was installed on 11/5/14 and it was recommended to you that you must apply a Pre/Post emergent treatment at the correct interval based on the date of your lawn installation. The service agreement you signed clearly shows that we discussed with you the need for a Pre/Post emergent treatment in the December time frame. Your initials appear by the estimate for installing a winter lawn in the front yard and back yards but you did not approve the Pre/Post emergent treatment. The total for the lawn installation in front and back yards is $885.13 and your down payment of $442.57 (50%) reflects the agreement that we had with you. The Pre/Post emergent treatment would have been an additional $173.79 on the estimate. You did not contract with Goodman’s to provide mowing and other maintenance services for your new lawn. We installed the lawn as agreed. We also provided irrigation services to you as well which we performed on 11/19/14. With your approval, we spent considerable time and materials in repairing your irrigation system. At the time, our irrigation tech noticed that you had a few spots that had not been getting enough water, so he applied additional seed to rectify this issue. The photos that you sent clearly show that the ryegrass seed came in successfully. This is what you contracted Goodman’s Landscape Maintenance to do. The ongoing maintenance of the lawn is not part of your agreement with Goodman’s and is your responsibility. In addition, according to our records you declined the subsequent pre-emergent/post-emergent weed treatment of your property through Goodman’s Landscape Maintenance. You were free to contract that service with another company but it was definitely a requirement to maintain the appearance of your lawn. If your documentation shows differently, we would be happy to review it. We have attached the service agreements for both the winter lawn installation and irrigation repair work that Goodman’s performed for you.  To date, Goodman’s has received only $442.57 for the work that we performed for you. There is an outstanding balance of $1100.00. We are willing to zero out this outstanding balance and will consider this matter closed. This gives you an upgraded irrigation system at no cost for any inconvenience we may have caused.Sincerely,[redacted]Owner, Goodman’s Landscape Maintenance LLC

Their customer service is appalling. I would need to make an alternate date for service due to vacations, etc and the crew would show up on the wrong date. The staff simply were incapable of taking down messages and following-through. Their prices are exorbitant. The last straw was they sent me a service rate increase and nearly doubled the fee. They supplied absolutely no reason for the increase and I had made no enhancements or changes to my yard. I immediately cancelled all service and found a new company that is charging a fraction of what Goodman's wanted to raise me to and they will service my home on Saturday - a huge plus for me.

INCOMPETENT is how I would describe [redacted] and his company. In 6 months of trying to work with this company the level of service was poor. They appear professional with no follow through. I received a calendar of dates for service but they didn't show up on the scheduled day. When I called and agreed on a new day, they didn't follow that schedule either. [redacted] made an appointment twice to meet but didn't show up either time. He also didn't call me back like he said he would after checking information. I was even billed for service they supposedly completed in September yet they didn't start with my property until October 21.

After being disappointed in the quality of work the first month, I met with the supervisor to review the scope of work. The crew was given instructions verbally but the next month they sent another crew without communicating what needed to be done. The crew has written instructions that are generic and incomplete so they can't get the job done correctly. The crews are very nice and want to do a good job but are set up to fail. We had 3 new crews in 6 months. The supervisor was also changed after 3 months. Each new supervisor or crew meant I got to start over with meetings and plans. Never did I receive notice of the changes until the crew showed up even though I stated on numerous occasions that I needed to receive notification of all events concerning my property. With all of the changes in personnel by [redacted]'s, there was never quality work completed.

I received too much lip service without any positive actions. The owner had many excuses but it was all about his company and not service to the customer even though you are paying for that service. [redacted]'s Landscape Maintenance is just too time consuming and difficult.

David was excellent to work with. He installed a water feature and did the landscaping of the back yard at my residence in Goodyear. He formulated very good design ideas very quickly. He and his crew did excellent work in a timely manner. I am very satisfied with the results and would highly recommend him to anyone. I found David to be very personable and professional. The quality of his work is superior. Coming from me, that's saying something because I am very fussy.

As a business owner myself, I cant say enough about the professionalism of Goodman's crew and the great work they do. We have a very large project of over 1.2 acres of pure DIRT surrounding our custom home. We hired Goodman's to help us design and install our project from start to finish (drip system, lighting, design work, etc.). From the first point we met David, the owner of Goodman's Landscape, we were not only impressed with him as a person, but also the enthusiasm for our project. This is what drove us to choose Goodman's for our landscape project. His passion for his work certainly shows. We just finished our front yard project and are extremely happy with their work, communication, and the schedule of completion that they indeed did promise and followed through with. They have certainly earned our business for our remaining landscape projects. They will also be hired for our regular maintenance. From the moment we began working with David and his crew, we were impressed and we still remain impressed. We look forward to the next project and David's input for a spectacular yard. April Young, Cave Creek AZ

We hired [redacted] and his staff to build a fire pit on our back patio. They came out and listened to everything we said about placement, look, stone type and it couldnt have turned out better! The construction came out exactaly like the drawings. The crew was AMAZING! Neat, hard working and polite. We are thrilled with the results. No, it wasnt the cheapest estimate but the results are what counts. It is a beautiful attraction to our home and we can now sit outside even on cool evenings.

When we had a leak recently, they were out immediatly the next morning and fixed everything right away.

I contacted David Goodman to discuss some drainage problems around my home as well as issues with pavers that were sinking. Upon meeting David I was impressed with his enthusiasm as well as his knowledge of my problem and the options I had to correct it. Additionally, everyone I came in contact with, from the team members answering the phones to the landscape crews implementing David's plan, were highly professional and focused on delivering excellence in customer service. This is an outstanding company to work with and truly a reflection on the leadership of David.

Here is my rebuttal:  I had an estimate scheduled with Goodman's on Sat 10/25 for weed removal, lawn install and sprinkler adjustment.  When the individual arrived for my appt he was very arrogant and told me he was charging me $110  an hour for a consultation.  He began by criticizing all the prior work that had been done in my backyard, which I should have seen this as a bad sign of how the company operates! I asked him if he was aware I was supposed to be getting a free estimate on the items I listed above, and then he stated, that was not what he had been told by the office.  I asked him about the current weed problem at my home and he stated that this would be eliminated before lawn installation and that a tech would have this done the week before the winter lawn installation. I also asked about my current sprinkler set-up and he also stated this would all be adjusted during the installation.  He sat in his car for about 45 minutes talking to another employee before he finally gave me the estimate, and I asked AGAIN about the weed removal before installation, and he told me everything would be scheduled with by the office after I agreed to services.  He also explained to me that the Pre/Post Emergent Weed application would not be done UNTIL 8 WEEKS AFTER lawn install, and this had nothing to do with current weed situation.  I spoke with the office the following week to schedule services and was told to initial ONLY by lawn install, that the weed application would not occur for 8 weeks and at that time a new invoice would be written up for that service---so when Mr. [redacted] is claiming I declined service since there was not an initial on the invoice this is INCORRECT---that is what I was instructed to do by the office female I spoke with when getting necessary info to fax over invoice and payment card details.  I also asked her about the current weed problem and if this was listed on the invoice since I was told it would be treated before install.  She said she would have to call  the salesman who I spoke with during the estimate and would call me back. She called me back the next day and said everything was planned and a tech would be out that Wed to apply a weed treatment to kill existing weed problems, and was also told that when the ground was thatched the following week there should be NO WEED PROBLEMS moving forward! Wed morning comes and no tech arrives to apply weed killer treatment, so I call the office again and speak with another female, she apologizes, and says I need to speak with the General Manager, [redacted].  I am told by him that there is nothing to worry about EVERYTHING will be taken care of next week on Wed 11/5 when techs come for lawn install. I asked if this meant weed elimination, sprinkler adjustment, and lawn installation and he repeated himself twice--saying yes this will ALL BE DONE THIS DAY!!!  I scheduled my apt with him for anytime after 10 am since I work nights and he said that was NO PROBLEM! The next Tue I get a call from the office stating they will be there Wed morning at 6 am for service, and I said no, [redacted] had me scheduled for 10 am or after, so again I was transferred to him.  He was very rude to me on the phone and stated that the workers had no other jobs that day so they had to come at 6am! I said you already had a time scheduled with me last week and told me it was not a problem, and if the workers have no other jobs that day then what is the problem with them coming at10 am!!!  He realized he was caught in his own lie and said ok they will be there at 10 am. I then went over with him again what they would be doing at my property, and he stated weed treatment, lawn installation and sprinkler adjustment / replacement.  So I assumed everything was set to go the next morning! The next morning techs arrived, and I asked them about weed treatment/sprinkler adjustment/replacement and was told they were ONLY there to do lawn installation and set water timers!!!!!  I called the office back and asked to speak with the manager and he was not available, so had to wait for his call even while techs were doing lawn install.  By the 2nd day after Lawn Install I had a large amount of weed growing in my back and front yard and was very alarmed that this was going to interfere with lawn growth. I still had not received a call back from the manager, so I called the office AGAIN, and was transferred to [redacted].  I asked why the weeds were already coming in and why I never had an application put on ground before the install as Salesman had told me in the beginning and the manager had told me as well! He said he would have to contact the salesman to see if the weeds coming in already, after just a few days, would be a problem, since the pre/post emergent can not be applied for 8 weeks after install.  [redacted] called the next day and told me that per [redacted], this not something I needed to worry about! A week went by and now the weeds are ALL OVER my front and back yard and there are many areas that are not getting ANY water!  I call the office again, and speak to [redacted] the General Manager, and he states that there should have been an irrigation tech at my property before the lawn installation to make sure all sprinklers were set correctly before grass was planted.  I said to him we have had this conversation about the weeds and sprinklers so many times now and you keep changing your story!  You told me that the sprinkler adjustment/replacement/installation  would all be done the day the techs were here to plant grass, and now none of this has been done and I have weeds all over both yards, since a treatment was never applied before install, as I was told on quite a few different phone calls!!! He apologized for all the mistakes the company had made so far, and said he would schedule an apt with an Irrigation tech for the next week on Tue 11/18 at 10 amand the tech would be scheduled for MY PROPERTY ONLY, and would have everything done in 1 day---sprinklers and re-seeding and would also have him evaluate weed situation in my yard. Next Tue 11/18 arrives and no one shows up at 10 am as scheduled, so I call the office again and am told he will not be at my home till 2pm! I stated that [redacted] had arranged for him to be at my property only, that day, to fix multiple problems due to the company's mistakes and improper procedure protocols that should have been followed to successfully complete services at my property. The office doesn't seem to be concerned with my issue and states wait until Tech arrives at 2pm and situation can be discussed with him. Tech arrives at 2 pm, says he knows nothing about be at my property at 10 am, and can not do the work today! I am very angry by this point, since I have had so many problems up to this point with Services either not done at all or done incomplete on my property, now being told he can't do the work the day I was told everything would be taken care of!!  I now call the office again and speak with another Manager, who informs me that [redacted], the General Manager has been "let-go" due to his poor workmanship and cause of too many problems with a large number of customers, including myself!  I told her that I was now going to have to take the next day off work UNPAID to have the Irrigation tech come back because of their false promise and already scheduled apt for work to be done this day!  She states that they will waive the tech fee and apply a major discount to this service [redacted] due to their continuing mistakes--and that the tech would be back the next morning at 10 am to complete all work.  I was fine with that, and asked about an estimate for the service, and said not to worry, they would make adjustments for everything I had already been through.  So the next morning when tech arrives he states to me that the process is definitely going the wrong way that he should have been out to see my property before the lawn install, and that things just were not followed correctly.  He told me to call back about the weed problem, since it was a huge problem already, even though it was not his specialty. I NEVER received an estimate from him as the business claims, I was sent an estimate in the mail days after the service, which was supposed to have a major discount from speaking with the manager before service was completed, and this was not on the invoice!  Now I am being overcharged for services which were discussed prior to and I still have WEEDS GROWING LIKE MAD all over both yards!   I then talk to next Manager [redacted], who apologizes for everything I had been through up to this point, and guarantees me I am not the only customer since the General Manager was fired.  She also tells me that Mr Goodman does not care about the MONEY, all he cares about is making the customer HAPPY with the work his company provided!!  She scheduled an apt for the following Wed 11/25 with Mr Goodman himself, and that he would take care of all of my problems!  Again I brought up the continuing weed problem that was never properly dealt with from the very beginning and she told me he would get it taken care of immediately!!! Wed 11/25 arrives and Mr Goodman was scheduled to be at my property at 2 PM, and was a NO-SHOW!!!  I could not believe after everything I had already been through, and now the owner of the company doesn't show up to resolve the problems his company has caused!  I call [redacted] the following Monday to address his no-show and how upset I am with their lack of responsibility and accountability to their customers, and she says there is NOTHING ELSE she can do for me AND it's NOT HER FAULT that he did not show-up!!!  What wonderful business ethics, I am then transferred to Mr [redacted], who shows no remorse for his missing my apt and basically trys to rush me off the phone because he has to go look at all his routes for the week! He says he has to go to his office to get his apt book so he can reschedule my property visit and states he will be thereWed 12/3 at 4:30 pm and will dedicate an hour or more to resolving my property dilemmas. Wed 12/3 arrives and Mr. [redacted] DOES NOT SHOW-UP AGAIN!!!!!   I am beyond flabbergasted by now, this person should be in business, there is NO EXCUSE for everything I have experienced with them!  I call him the next day and he just "Spaced" my apt--now what would you think if someone said this to you, after all the problems you had already been through, and also that the owner had to get his apt book to schedule you,  and then he doesn't show up to your property 2 weeks in a row!!!! He was vey manipulating with me on the phone and insisted that the ONLY way he would come to my property, was if I DID NOT MENTION any of the problems his company caused me!  This is when I said my 1 profanity to him---I said " You have to be [redacted] kidding me---I was in such shock by this point, and could not believe what he was saying to me! This is NOT how you run your business--if you caused all the problems you admit to being accountable and you resolve all situations--which he was not willing to do, and just hung up on me with no further apology or attempt to correct the UNACCEPTABLE services done at my property!     Respectfully,    [redacted] Good afternoon Marie, After sending over my long detailed response to my encounter with Goodman's Landscaping, I forgot to put an ending to this service with the company!  I ended up having to hire another Landscaping company to come to my property and try to remove all the weeds from front and back yard, and they have already been to my home 3 times for treatment and I still have weeds, so they will have to return for another application. They have also tried to re-seed areas all over back and front yard that originally had weeds  growing, from the beginning of my install with Goodman's, since after weeds started to die, these areas were not growing rye grass. Again if the company would have done the work that was promised from the start, the weed problem would have been taken care of BEFORE the lawn install, and sprinkler adjustments and proper seeding would have followed.  I ended up already spending another $ 550 on the continuing landscaping issues, and they will have to come back to my property at least 2 or 3 more times to correct all of the problems Goodman's should have properly resolved. My backyard looks worse than it did before Goodman's started their service, and since the owner refused to show up to scheduled appointments and made no effort to resolve all the problems I encountered, I should not be held responsible to pay any balances to the company.  I was very patient with every dilemma I went through and gave the company ample times to correct their mistakes, and they made ZERO effort to do so!!!! Respectfully,        [redacted]

As a business owner myself, I cant say enough about the professionalism of Goodman's crew and the great work they do. We have a very large project of over 1.2 acres of pure DIRT surrounding our custom home. We hired Goodman's to help us design and install our project from start to finish (drip system, lighting, design work, etc.). From the first point we met David, the owner of Goodman's Landscape, we were not only impressed with him as a person, but also the enthusiasm for our project. This is what drove us to choose Goodman's for our landscape project. His passion for his work certainly shows. We just finished our front yard project and are extremely happy with their work, communication, and the schedule of completion that they indeed did promise and followed through with. They have certainly earned our business for our remaining landscape projects. They will also be hired for our regular maintenance. From the moment we began working with David and his crew, we were impressed and we still remain impressed. We look forward to the next project and David's input for a spectacular yard. April Young, Cave Creek AZ

We hired [redacted] and his staff to build a fire pit on our back patio. They came out and listened to everything we said about placement, look, stone type and it couldnt have turned out better! The construction came out exactaly like the drawings. The crew was AMAZING! Neat, hard working and polite. We are thrilled with the results. No, it wasnt the cheapest estimate but the results are what counts. It is a beautiful attraction to our home and we can now sit outside even on cool evenings.

When we had a leak recently, they were out immediatly the next morning and fixed everything right away.

David was excellent to work with. He installed a water feature and did the landscaping of the back yard at my residence in Goodyear. He formulated very good design ideas very quickly. He and his crew did excellent work in a timely manner. I am very satisfied with the results and would highly recommend him to anyone. I found David to be very personable and professional. The quality of his work is superior. Coming from me, that's saying something because I am very fussy.

Review: Goodman did approximately $8,000 in work for us recently. They redesigned the landscaping in the rear yard and removed 2 large trees at their suggestion. They wanted us to leave a large ficus tree that they staked. They removed the stakes a couple of weeks ago. and it fell over during this storm. The city of Scottsdale said this morning when they did an examination of our yard that we were getting way too much water from our system Goodman installed the system and set it about 10 day ago to go off every day for 45 minutes-even during the rain. We have been asking them to come out and readjust it but they didn't. When we told them on Monday about the tree falling over they said they would cover us. They came out today and said it was not their problem and quoted us $650 to remove it and $450 to put in a 24 inch Evergreen Elm tree like the others they had planted. They were not very nice so we called a tree removal service and the cost to remove was $250 and we called [redacted] and they gave us the price of $250 for the 24 inch Elm tree tree including delivery and planting. We had been loyal customers and had an appreciation for them until this happened. We tried to reach the general manager and [redacted] but no one called us back.Desired Settlement: reimbursement for $500 spent to remove tree and plant 24" evergreen elm

assurance that they will warrant their work without extra charges, replace the dead yellow bells (2)

and honor their commitment to good service and ethical practices as they advertise.

Hello,

My name is [redacted]. I'm a single 23 year old home owner in Phoenix, Arizona. Mr. Goodman and his company worked on my lawn on my property on 1/11/2013. He put in 4 plants and 2 trees and gravel because its easier and cost effective to have instead of grass. Since then I have contacted Mr. Goodman in April and he said he would take care of it but I would have to spend more money with him to get it fixed. I have pictures of that time I contacted him of how my lawn looked and I have pictures of what it looks like now. I'm extremely upset and I feel like I have got took advantage because of how young I am. I also, have looked into on how much it would cost to fix with other contacted company's. These other company's have claimed what this MR Goodman did to me was lazy work, just to get a sale, and everyone knows they need to kill the grass first before they put any rock in. (I have no clue how this works or I wouldn't have hired Mr. Goodman) They have quoted me $600-$2000 to fix. I paid Mr. Goodman $2250.55 for his work and to fix my lawn and now its worst then it has ever been. The City of Phoenix wants to fine me because of how bad it looks and that could result to $5000 a day fee if its not fixed.

Please help, I'm thinking I need to go to small claims court too because I'm in so much debt because of this. I have also contacted 3 on your side and my next step is to contact ROC with his license #163459.

Thank you for you time and have a great day.

Sincerely,

[redacted]