Goodman's Landscape Maintenance

Review: Goodman's was supposed to provide a winter lawn, remove all weeds, repair sprinkler issues. After initial visit to seed the lawn they did not remove the weeds and had to come back to do so. The technician said that the weeds should have been removed first BEFORE any seeding was done and didn't understand why this was done in the incorrect process. Several appointments were scheduled to rectify the problems but on two occasions no-one (being Mr. [redacted]) ever showed up to rectify the problems. I made repeated telephone calls to the company and had to take an unpaid day off work, which cost me additional fund. I was told by a phone message at 9 PM from Mr. [redacted], that he "spaced off' my appointment - this was on the second appointment that he never showed up. I once again asked that he rectify the issues and he told me he would have to schedule a time to do so but that would only come out if there was no discussion about the problems. He eventually hung up on me. There has been no resolution of these problems. I was sent an invoice shortly thereafter for services rendered, minus the deposit I gave then of $442.57 Due to the unsatisfactory completion of this job I had to hire another landscaper to correct the weed issue at an additional cost of $160.00 and will have to have them come back, at another additional cost, perhaps $100 or more, to finish the seeding of the areas that have no grass. Thus at least a total amount of $700.00 is due to me for this shoddy workmanship.Desired Settlement: I expect a refund check in the amount of at least $700.00, and perhaps the cost of the funds I lost while having to take an unpaid day off from work due to the incompetence of this company, dissolution of the invoice sent to me, an apology for the rude manner in which the owner of this company, Mr. [redacted], mis-handles his business.

Business

Response:

In response to Ms. [redacted] complaint, ID# [redacted], received January 10, 2015 by Goodman’s Landscape Maintenance, we provide the following response: Pursuant to Ms. [redacted] statement that “Goodman’s was supposed to provide a winter lawn, remove all weeds, repair sprinkler issues,” please find attached service agreement for Winter Lawn Install. Please note that Goodman’s was authorized to install winter lawn in the back and front yards. Goodman’s, however, was not authorized to apply Pre-Post Emergent. A Pre-Post Emergent application is a chemical spray that kills weeds and prevents the weed seeds from germinating. This service was declined by the customer. Because Ms. [redacted] declined a weed control service, we cannot be held responsible for any weed growth she may be experiencing. Further, weed growth is not indicative of shoddy work. As explained to Ms. [redacted], by the sales person who provided the estimate for the winter lawn installation, after the lawn has come in and has been mowed several times, a Pre-Post Emergent application can be applied to control weeds. But the best time for the application to happen is after the winter lawn has grown in. On November 19th, at Ms. [redacted] request, Goodman’s sent out an irrigation technician to look at Ms. [redacted] sprinkler issues. Goodman’s technician assessed the sprinkler system and found that repairs were needed, he wrote an estimate for those repairs and Ms. [redacted] gave approval to proceed with the repairs. (Repair invoice attached.) He would not have been able to speak to the weed condition as lawn installation isn’t his area of expertise. Ms. [redacted] comment that our irrigation technician would have remarked about weed control is likely false. During the irrigation technician’s visit, he did apply seed to areas that were not growing properly due to Ms. [redacted] sprinkler issues. There were areas of the yard not receiving proper watering so seed could not germinate. Shortly thereafter, Ms. [redacted] expressed that she was unhappy about the balance due on her statement. She called several times to complain to the Office Manager and then spoke with Mr. Goodman. In those calls, Ms. [redacted] was defensive, accusatory, used profane language, and it was difficult to have a reasonable conversation with her. Because of the difficulty in communicating with her, we were not able to further discuss the problems she alleges have occurred. However, Goodman’s contends that it properly installed the winter lawn at her property. That she was offered a Pre-Post Emergent service for weed control but declined. That she approved irrigation/sprinkler system repairs to correct the areas in the yard not receiving proper watering. We therefore feel we are entitled to be paid, pursuant to the terms of the agreement Ms. [redacted] signed.At this time, Ms. [redacted] owes $442.56 for the remaining balance of the winter lawn install. Ms. [redacted] owes $631.85 for the irrigation work completed at her property.Thank you.

Business

Response:

In response to Ms. [redacted] complaint, ID# [redacted], received January 10, 2015 by Goodman’s Landscape Maintenance, we provide the following response: Pursuant to Ms. [redacted] statement that “Goodman’s was supposed to provide a winter lawn, remove all weeds, repair sprinkler issues,” please find attached service agreement for Winter Lawn Install. Please note that Goodman’s was authorized to install winter lawn in the back and front yards. Goodman’s, however, was not authorized to apply Pre-Post Emergent. A Pre-Post Emergent application is a chemical spray that kills weeds and prevents the weed seeds from germinating. This service was declined by the customer. Because Ms. [redacted] declined a weed control service, we cannot be held responsible for any weed growth she may be experiencing. Further, weed growth is not indicative of shoddy work. As explained to Ms. [redacted], by the sales person who provided the estimate for the winter lawn installation, after the lawn has come in and has been mowed several times, a Pre-Post Emergent application can be applied to control weeds. But the best time for the application to happen is after the winter lawn has grown in. On November 19th, at Ms. [redacted] request, Goodman’s sent out an irrigation technician to look at Ms. [redacted] sprinkler issues. Goodman’s technician assessed the sprinkler system and found that repairs were needed, he wrote an estimate for those repairs and Ms. [redacted] gave approval to proceed with the repairs. (Repair invoice attached.) He would not have been able to speak to the weed condition as lawn installation isn’t his area of expertise. Ms. [redacted] comment that our irrigation technician would have remarked about weed control is likely false. During the irrigation technician’s visit, he did apply seed to areas that were not growing properly due to Ms. [redacted] sprinkler issues. There were areas of the yard not receiving proper watering so seed could not germinate. Shortly thereafter, Ms. [redacted] expressed that she was unhappy about the balance due on her statement. She called several times to complain to the Office Manager and then spoke with Mr. Goodman. In those calls, Ms. [redacted] was defensive, accusatory, used profane language, and it was difficult to have a reasonable conversation with her. Because of the difficulty in communicating with her, we were not able to further discuss the problems she alleges have occurred. However, Goodman’s contends that it properly installed the winter lawn at her property. That she was offered a Pre-Post Emergent service for weed control but declined. That she approved irrigation/sprinkler system repairs to correct the areas in the yard not receiving proper watering. We therefore feel we are entitled to be paid, pursuant to the terms of the agreement Ms. [redacted] signed.At this time, Ms. [redacted] owes $442.56 for the remaining balance of the winter lawn install. Ms. [redacted] owes $631.85 for the irrigation work completed at her property.Thank you.

Consumer

Response:

Here is my rebuttal: I had an estimate scheduled with Goodman's on Sat 10/25 for weed removal, lawn install and sprinkler adjustment. When the individual arrived for my appt he was very arrogant and told me he was charging me $110 an hour for a consultation. He began by criticizing all the prior work that had been done in my backyard, which I should have seen this as a bad sign of how the company operates! I asked him if he was aware I was supposed to be getting a free estimate on the items I listed above, and then he stated, that was not what he had been told by the office. I asked him about the current weed problem at my home and he stated that this would be eliminated before lawn installation and that a tech would have this done the week before the winter lawn installation. I also asked about my current sprinkler set-up and he also stated this would all be adjusted during the installation. He sat in his car for about 45 minutes talking to another employee before he finally gave me the estimate, and I asked AGAIN about the weed removal before installation, and he told me everything would be scheduled with by the office after I agreed to services. He also explained to me that the Pre/Post Emergent Weed application would not be done UNTIL 8 WEEKS AFTER lawn install, and this had nothing to do with current weed situation. I spoke with the office the following week to schedule services and was told to initial ONLY by lawn install, that the weed application would not occur for 8 weeks and at that time a new invoice would be written up for that service---so when Mr. [redacted] is claiming I declined service since there was not an initial on the invoice this is INCORRECT---that is what I was instructed to do by the office female I spoke with when getting necessary info to fax over invoice and payment card details. I also asked her about the current weed problem and if this was listed on the invoice since I was told it would be treated before install. She said she would have to call the salesman who I spoke with during the estimate and would call me back. She called me back the next day and said everything was planned and a tech would be out that Wed to apply a weed treatment to kill existing weed problems, and was also told that when the ground was thatched the following week there should be NO WEED PROBLEMS moving forward! Wed morning comes and no tech arrives to apply weed killer treatment, so I call the office again and speak with another female, she apologizes, and says I need to speak with the General Manager, [redacted]. I am told by him that there is nothing to worry about EVERYTHING will be taken care of next week on Wed 11/5 when techs come for lawn install. I asked if this meant weed elimination, sprinkler adjustment, and lawn installation and he repeated himself twice--saying yes this will ALL BE DONE THIS DAY!!! I scheduled my apt with him for anytime after 10 am since I work nights and he said that was NO PROBLEM! The next Tue I get a call from the office stating they will be there Wed morning at 6 am for service, and I said no, [redacted] had me scheduled for 10 am or after, so again I was transferred to him. He was very rude to me on the phone and stated that the workers had no other jobs that day so they had to come at 6am! I said you already had a time scheduled with me last week and told me it was not a problem, and if the workers have no other jobs that day then what is the problem with them coming at10 am!!! He realized he was caught in his own lie and said ok they will be there at 10 am. I then went over with him again what they would be doing at my property, and he stated weed treatment, lawn installation and sprinkler adjustment / replacement. So I assumed everything was set to go the next morning! The next morning techs arrived, and I asked them about weed treatment/sprinkler adjustment/replacement and was told they were ONLY there to do lawn installation and set water timers!!!!! I called the office back and asked to speak with the manager and he was not available, so had to wait for his call even while techs were doing lawn install. By the 2nd day after Lawn Install I had a large amount of weed growing in my back and front yard and was very alarmed that this was going to interfere with lawn growth. I still had not received a call back from the manager, so I called the office AGAIN, and was transferred to [redacted]. I asked why the weeds were already coming in and why I never had an application put on ground before the install as Salesman had told me in the beginning and the manager had told me as well! He said he would have to contact the salesman to see if the weeds coming in already, after just a few days, would be a problem, since the pre/post emergent can not be applied for 8 weeks after install. [redacted] called the next day and told me that per [redacted], this not something I needed to worry about! A week went by and now the weeds are ALL OVER my front and back yard and there are many areas that are not getting ANY water! I call the office again, and speak to [redacted] the General Manager, and he states that there should have been an irrigation tech at my property before the lawn installation to make sure all sprinklers were set correctly before grass was planted. I said to him we have had this conversation about the weeds and sprinklers so many times now and you keep changing your story! You told me that the sprinkler adjustment/replacement/installation would all be done the day the techs were here to plant grass, and now none of this has been done and I have weeds all over both yards, since a treatment was never applied before install, as I was told on quite a few different phone calls!!! He apologized for all the mistakes the company had made so far, and said he would schedule an apt with an Irrigation tech for the next week on Tue 11/18 at 10 amand the tech would be scheduled for MY PROPERTY ONLY, and would have everything done in 1 day---sprinklers and re-seeding and would also have him evaluate weed situation in my yard. Next Tue 11/18 arrives and no one shows up at 10 am as scheduled, so I call the office again and am told he will not be at my home till 2pm! I stated that [redacted] had arranged for him to be at my property only, that day, to fix multiple problems due to the company's mistakes and improper procedure protocols that should have been followed to successfully complete services at my property. The office doesn't seem to be concerned with my issue and states wait until Tech arrives at 2pm and situation can be discussed with him. Tech arrives at 2 pm, says he knows nothing about be at my property at 10 am, and can not do the work today! I am very angry by this point, since I have had so many problems up to this point with Services either not done at all or done incomplete on my property, now being told he can't do the work the day I was told everything would be taken care of!! I now call the office again and speak with another Manager, who informs me that [redacted], the General Manager has been "let-go" due to his poor workmanship and cause of too many problems with a large number of customers, including myself! I told her that I was now going to have to take the next day off work UNPAID to have the Irrigation tech come back because of their false promise and already scheduled apt for work to be done this day! She states that they will waive the tech fee and apply a major discount to this service [redacted] due to their continuing mistakes--and that the tech would be back the next morning at 10 am to complete all work. I was fine with that, and asked about an estimate for the service, and said not to worry, they would make adjustments for everything I had already been through. So the next morning when tech arrives he states to me that the process is definitely going the wrong way that he should have been out to see my property before the lawn install, and that things just were not followed correctly. He told me to call back about the weed problem, since it was a huge problem already, even though it was not his specialty. I NEVER received an estimate from him as the business claims, I was sent an estimate in the mail days after the service, which was supposed to have a major discount from speaking with the manager before service was completed, and this was not on the invoice! Now I am being overcharged for services which were discussed prior to and I still have WEEDS GROWING LIKE MAD all over both yards! I then talk to next Manager [redacted], who apologizes for everything I had been through up to this point, and guarantees me I am not the only customer since the General Manager was fired. She also tells me that Mr Goodman does not care about the MONEY, all he cares about is making the customer HAPPY with the work his company provided!! She scheduled an apt for the following Wed 11/25 with Mr Goodman himself, and that he would take care of all of my problems! Again I brought up the continuing weed problem that was never properly dealt with from the very beginning and she told me he would get it taken care of immediately!!! Wed 11/25 arrives and Mr Goodman was scheduled to be at my property at 2 PM, and was a NO-SHOW!!! I could not believe after everything I had already been through, and now the owner of the company doesn't show up to resolve the problems his company has caused! I call [redacted] the following Monday to address his no-show and how upset I am with their lack of responsibility and accountability to their customers, and she says there is NOTHING ELSE she can do for me AND it's NOT HER FAULT that he did not show-up!!! What wonderful business ethics, I am then transferred to Mr [redacted], who shows no remorse for his missing my apt and basically trys to rush me off the phone because he has to go look at all his routes for the week! He says he has to go to his office to get his apt book so he can reschedule my property visit and states he will be thereWed 12/3 at 4:30 pm and will dedicate an hour or more to resolving my property dilemmas. Wed 12/3 arrives and Mr. [redacted] DOES NOT SHOW-UP AGAIN!!!!! I am beyond flabbergasted by now, this person should be in business, there is NO EXCUSE for everything I have experienced with them! I call him the next day and he just "Spaced" my apt--now what would you think if someone said this to you, after all the problems you had already been through, and also that the owner had to get his apt book to schedule you, and then he doesn't show up to your property 2 weeks in a row!!!! He was vey manipulating with me on the phone and insisted that the ONLY way he would come to my property, was if I DID NOT MENTION any of the problems his company caused me! This is when I said my 1 profanity to him---I said " You have to be [redacted] kidding me---I was in such shock by this point, and could not believe what he was saying to me! This is NOT how you run your business--if you caused all the problems you admit to being accountable and you resolve all situations--which he was not willing to do, and just hung up on me with no further apology or attempt to correct the UNACCEPTABLE services done at my property! Respectfully, [redacted] Good afternoon Marie, After sending over my long detailed response to my encounter with Goodman's Landscaping, I forgot to put an ending to this service with the company! I ended up having to hire another Landscaping company to come to my property and try to remove all the weeds from front and back yard, and they have already been to my home 3 times for treatment and I still have weeds, so they will have to return for another application. They have also tried to re-seed areas all over back and front yard that originally had weeds growing, from the beginning of my install with Goodman's, since after weeds started to die, these areas were not growing rye grass. Again if the company would have done the work that was promised from the start, the weed problem would have been taken care of BEFORE the lawn install, and sprinkler adjustments and proper seeding would have followed. I ended up already spending another $ 550 on the continuing landscaping issues, and they will have to come back to my property at least 2 or 3 more times to correct all of the problems Goodman's should have properly resolved. My backyard looks worse than it did before Goodman's started their service, and since the owner refused to show up to scheduled appointments and made no effort to resolve all the problems I encountered, I should not be held responsible to pay any balances to the company. I was very patient with every dilemma I went through and gave the company ample times to correct their mistakes, and they made ZERO effort to do so!!!! Respectfully, [redacted]

Their customer service is appalling. I would need to make an alternate date for service due to vacations, etc and the crew would show up on the wrong date. The staff simply were incapable of taking down messages and following-through. Their prices are exorbitant. The last straw was they sent me a service rate increase and nearly doubled the fee. They supplied absolutely no reason for the increase and I had made no enhancements or changes to my yard. I immediately cancelled all service and found a new company that is charging a fraction of what Goodman's wanted to raise me to and they will service my home on Saturday - a huge plus for me.

INCOMPETENT is how I would describe [redacted] and his company. In 6 months of trying to work with this company the level of service was poor. They appear professional with no follow through. I received a calendar of dates for service but they didn't show up on the scheduled day. When I called and agreed on a new day, they didn't follow that schedule either. [redacted] made an appointment twice to meet but didn't show up either time. He also didn't call me back like he said he would after checking information. I was even billed for service they supposedly completed in September yet they didn't start with my property until October 21.

After being disappointed in the quality of work the first month, I met with the supervisor to review the scope of work. The crew was given instructions verbally but the next month they sent another crew without communicating what needed to be done. The crew has written instructions that are generic and incomplete so they can't get the job done correctly. The crews are very nice and want to do a good job but are set up to fail. We had 3 new crews in 6 months. The supervisor was also changed after 3 months. Each new supervisor or crew meant I got to start over with meetings and plans. Never did I receive notice of the changes until the crew showed up even though I stated on numerous occasions that I needed to receive notification of all events concerning my property. With all of the changes in personnel by [redacted]'s, there was never quality work completed.

I received too much lip service without any positive actions. The owner had many excuses but it was all about his company and not service to the customer even though you are paying for that service. [redacted]'s Landscape Maintenance is just too time consuming and difficult.

Review: I asked this company for two quotes - one for flowers and one for lighting and irrigation maintenance. The company sent the flower guy out, he gave me a quote and left. The next guy came out and I asked for a quote for a maintenance agreement for my watering system and lighting system. This worker came out, I walked the yard with him and then let him look around. I assumed he would check it out and give me a quote and let me know what was needed. He began telling me some light bulbs were out, I agreed to replacing them, then he tells me two lights on my tree ( which were working) really should be replaced, so I said OK. When we walked around, I told him which row of lights didn't come on, he tells me I need new timers, I OK this. By 2:00 when I return home I have a $1000.00 bill (1/2 parts and 6.5 hours labor). I wanted a quote for maintenance and I had Ok'd lightbulbs and 2 $50 timers - I did NOT in any way FORSEE A $1000 bill! IN ADDITION - when he left, 1 of the lights he replaced wasn't working, and the one row of lights that I said weren't working to begin with, still weren't working. In fact it turned out that the timers he sold me were for two areas that were working when he got there!! When he finally came back a week later, the light that he changed needed a new light bulb, and the the row of lights that weren't working were simply set on the wrong time (6am-6pm). This means that in the 7 hours he charged me for "figuring out" my yard - he couldn't figure out that the one area I had told him wasn't coming on was simply set to the wrong time? I feel like I was taken advantage of by this person; I didn't know that I was going to be paying him to be in my yard for the whole day, in fact I wasn't home the whole day so I don't know if he was there or not, however, I DO know he went to another job site while he was waiting for me to come back from picking up my kids. In addition, according to him, he spent the whole day figuring out my lighting, which as you can see from above he didn't figure it out, but he never even got to the watering system, which was the whole reason he was coming out to begin with. Needless to say, this company is not getting any of my business and I would hope that I could get a refund for some of this guys day and the excessive order of unneeded lightbulbs. I feel like this person turned my quote appointment, in which I wasn't expecting to pay anything for, into a free for all where I paid for his whole day.Desired Settlement: I would hope that this owner and this worker would acknowledge that what I asked for, which was a quote for maintenance on lighting and watering, along with some "ok'd light bulbs and timers" was not what I got and it was certainly unfair to receive a $1000 parts/labor bill for replacing lightbulbs that didn't need replacing and timers that weren't part of the issue that I asked him to address in the first place. I still have light bulbs here that the worker said he would take out and credit me for in an area that he knows is not hooked up to electricity. He also replaced many bulbs that didn't need replacing. This was an appointment for a quote that was turned into a day of labor that I wasn't expecting and it was initiated by the worker with a few lightbulbs and timers - all of which weren't the issues on the request to begin with. I would like $250 refund for the excessive parts that were purchased and the excessive amount of time it took to accomplish nothing that was originally asked for.5

Business

Response:

Dear Mr. & Mrs. [redacted]

I am always appreciative when customers provide me with the opportunity to resolve an issue they have not been able to resolve through my customer service department.

First, please let me explain how our Tech calls are handled. When a customer calls requesting work that will need to be handled by our Irrigation/Lighting Techs, they are quoted our standard rate of $75 trip charge for the 1st 15 minutes on site, $65 per hour thereafter plus parts and taxes. If the customer would still like to set an appointment, a work ticket is generated for one of our Irrigation Techs, and the Tech calls to set an appointment. The other item that should be conveyed here is that while we do

offer free estimates on landscape installations, ongoing yard care and single service items like clean ups, Goodman’s has never provided free estimates for repair of irrigation and lighting on systems we did not install. To generate an estimate there may be a considerable amount of time spent in locating, inspecting,testing, possibly digging, etc., in order to obtain the information necessary to provide an estimate. Instead our standard Tech rate is charged up front for the time spent, and if the work is approved, the full amount for labor is credited towards the job. We are able to do that since the Tech is already aware of what and where the potential issues are and does not need to spend time doing investigative work at the start of the job. Even under ideal conditions

WITH a written estimate in place there is always the possibility of extra expenses due to unexpected, hidden or underground issues that cannot be determined until the work is in progress.

With that out of the way, let’s address your total charges. There were 4 trips to your property by our Tech on the following dates: 9/5, 9/6, 9/16 & 9/18. Total hours spent working on site were logged as 10.25. At our standard rate, your combined invoices subtotal would have been $901.25 for labor, $546.70 for parts (including a $9 credit for a faulty bulb you reference in your complaint) for a total of $1,447.95 plus tax. Instead, you were invoiced $1,127.45 plus tax, a difference and total savings of $320.50. Our Tech reduced the first trip fee to $45, did not charge a trip charge on any of the subsequent trips, and did not charge anything for the 9/18 trip even though the issue reported was caused by whoever you hired to install the fixtures controlled by the back wall transformer.

Now let’s address the work done on your property.

Regarding excessive parts, our Tech used 16 of the 37 light bulbs installed for the front courtyard light fixtures. There were a total of 8 fixtures in the courtyard, each fixture required 2 bulbs. He used another 12 light bulbs outside the kitchen area and near the fireplace and pool, with the remaining 9 bulbs used throughout the rest of the lighting system.

The two working light fixtures you refer to had heavily calcified lenses, and the screws were broken allowing water from the sprinklers to penetrate the fixtures. He related that the 2 fixtures were so heavily deteriorated that repairing them was not advisable, and that it was only a matter of time before they both ceased functioning entirely due to continuing water damage. You approved replacement of both fixtures and he installed them the next day.

You reference “a row of lights that weren’t working were simply set on the wrong time”. On the first trip out, our Tech discovered a 3 hour discrepancy the lighting timer for this set of lights and corrected it. At the time he also noted that there were start/stop pins on the timer, one red, one black, installed at the 6am and 6pm points. Since these were the times you stated that you wanted the lights to go off and come on, he made two natural assumptions 1) that the pins had been installed correctly by whomever installed them 2) that the red pin was the stop time 6am and that the black pin was the start time 6pm. When you notified him that the lights were not coming on at 6pm, he knew he’d already corrected the 3 hour discrepancy on the timer, that all of the bulbs were working and that the lights worked when turned on manually, so he was able to determine that the pins must represent the opposite, red for start and black for stop. He reversed the pins which resolved the issue.

In addition to the work described above, our Tech completed the following work:

- Tested and found the irrigation timer stations that fed the flower beds you were considering planting, and informed you which stations they were.

- Activated all of the connected lights and informed you that bulb replacements were needed, which you approved.

- Discovered two of the transformers (one in front, one in back) needed their timers replaced, informed you and obtained your approval to replace them.

- Discovered a section of lights that were not connected, informed you and asked if you would like them reconnected, you approved. He connected the section, and changed bulbs as needed (these are the 12 bulbs referenced above). However, at that point, he discovered that the load for this section pushed the transformer serving it past its capacity. He advised you that you would either need to purchase an additional transformer or upgrade the size, but that the lights would need to stay disconnected for the time being. I’m assuming this is what you were referring to when you stated there were unnecessary bulb change outs, and that he told you he’d remove them and credit the purchase?

- Repaired 4 connections (2 in front, 2 in back).

- Replaced 4 ceramic sockets.

- Replaced blown fuses.

- Balanced the load on the back wall transformer (someone had put 380 watts all on a single circuit).

- He reviewed all work completed with you.

- He presented you with detailed invoices showing parts and labor, both of which you signed and paid in full.

- He answered your questions and discussed additional lighting work you requested after he’d already completed all the items listed.

With regard to an estimate for ongoing maintenance of your lights and irrigation, Goodman’s offers once or twice yearly comprehensive inspections at our standard Tech rate. The Tech comes out, goes through all systems including lighting, misting systems, irrigation, water features, and assesses the condition. Based on that paid inspection, an estimate is produced for repair and/or upgrades.

To summarize; you were quoted our Tech rate when you called to request the work, our Tech requested your permission prior to doing the repairs, he explained and showed you what was done, he gave you a reduced rate on labor, he provided detailed invoices listing a description of the work and parts used. You signed and paid in full for both invoices, and spoke with him about doing additional work after all of the work was complete.

In conclusion, with the information before me, I don’t believe a $250 refund is due. However, I am issuing you a $60 refund for the bulbs installed in the reconnected, then disconnected section. You may keep the bulbs, as it is my understanding

that he left them there because you expressed a desire to reconnect that section of lights at some point in the future. Please let me know if you’d like it refunded to your Mastercard, or if you’d prefer a check.

I have emailed as well as mailed a copy of this resolution to you.

Should you feel this is not a fair resolution and you have further information related to this matter that you’d like to share with me, I am sincerely open to discussing the matter with you or your husband at your convenience.

With sincere regard,

GOODMAN’S LANDSCAPE MAINTENANCE, LLC.

[redacted] Owner

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am taken back by the quality of work and professionalism. it is truly refreshing to know one can still get quality professional work done and done right. I am just amazed with your people and company. in fact I have already referred your company to a friend of mine who also needs some back yard drainage work. I told him he won't go wrong with this company!
thank you again! job well done!
sincerely;

Review: This complaint is regarding 1) a billing issue - the primary issue, 2) a contract breach issue, and 3) a customer service issue, against Goodman's Landscape Maintenance LLC.

I signed a service contract with Goodman's Landscape on July 2 2013, and terminated the contract with Goodman's on 3/30/2015. During this period, bi-weekly services were provided by Goodman's (a few dissatisfied services, but later corrected), and every monthly payment was made (a few late payments, but not over 30 days).

On 3/30/2015 Goodman contacted me by phone and an email informing me my account had been put on temporary service hold, as Feb payment of $196.25 was not received by Goodman. By contract terms, a customer account may be placed on temporary service hold "if payment is not received by the due date, AND Goodman's receives no response to email or telephone messages regarding the delinquency". I responded on the phone that the payment/check was already mailed (check number was provided). I then followed up with replying Goodman's email on the same day 3/30/2015, expressing my willingness to help investigate through USPS the mail delivery issue, and pointing out that their action of putting my account on temporary service hold prior to contacting me and their ignorance of my responsiveness was a contract term breach. Due to their incorrect decision on my account, leading to contract breach, in the same email I also requested to terminate the service contract (3/30/2015). To settle my account, I requested in the email to apply initial deposit of $170 to my final balance. This email was sent three times and no transmission failure notification was received. Next day, I proceeded with making a "stop payment" request to my bank for the $169.25 check I mailed but not cashed, in anticipation for Goodman's to adjust my account as I proposed in the email.

Contract Cancellation term says "This agreement may be cancelled by either party, at any time, upon written notification".

Goodman did not respond to my 3/30/2015 email. On 4/16/2015, Goodman's sent me another email billing service after 3/30/2015. I called Goodman's Landscape and was told my 3/30/2015 contract termination request email (sent three times) was not received. I then wrote another email to the owner requesting to speak with him directly for an mutually acceptable resolution. I also forwarded my 3/30/2015 email to the owner asking for acknowledgement. I got an acknowledgement saying my emails were received, and a resolution proposal would be provided by the afternoon of 4/20/2015.

I have never heard back from either the owner or Goodman's office. In April and May, I called Goodman's office three times requesting to speak with the owner to resolve the account settlement issue. Every time I was told my message was going to be delivered to the owner. Unfortunately, I have never heard from him.

Suddenly, in July, I received a notification from Goodman's Landscape, informing me that they were ready to send my account to collection agency. Meanwhile, I noticed my account balance has grown to over $400. In August and September, I received two more monthly bills, with the September balance of over $500.

Goodman's Landscape failing to provide a resolution within 90 days after my written dispute on 3/30/2015, and further billing additional on top of the disputed amount to an already terminated account may be against Federal Fair Credit Billing Act.Desired Settlement: Desire account adjustment as follows:

Balance for February $ 196.25

March 1, 2015- $10.00 Monthly Dump Fee

March 5, 2015- $80.00 Bi-Weekly Yard Service

March 16, 2015- $80.00 Bi-Weekly Yard Service

March 16, 2015- $20.00 Fertilize Plants

Subtotal: $386.25

Less: Initial deposit $170 (paid at contract signing)

Final balance to be paid: $216.25