Service center means bring the trailer into the shopWe are not a mobile service Per manufacture of any sold units- there are warranty procedures that any repair shop has to do- meaning testing and diagnostic testing before anythingWe do not build these and we have no control over the manufacture warranty process- but as a selling dealer and authorized repair shop we have guidelines to follow per our dealer and service agreements with all manufacturesAgain, this customer is more than welcome to schedule an appointment convenient to their schedule and we will prioritized the diagnosis
Upon first visit, diagnoses discovered that the radiator was physically damaged We replaced it with customer approval The technician did perform a test drive of the vehicle once the repair was completed and there was no overheating The person that the repair order was written up under is: Marsha [redacted] and this is the same person that approved repair and picked up the vehicle Shortly after picking up the vehicle overheated and had to be towed backWe returned the customer a loaner vehicle Once vehicle was diagnosed again, it was discovered that the cylinder head gasket was leaking This repair was approved by the Warranty after being submitted by our service shopThe radiator was not a Warranty covered item because it is not a power train warranty covered item and the fact it was physically damaged Per warranty repair standards an attempt to repair the cylinder was sent to the machine shop as directed, it was unable to be repaired Warranty then approved a new cylinder to replace it This is all done per warranty standards and requirements in order to have the repair covered 100% The status of the vehicle today is on test drive for possible completion The customer questioned the water pump, which at this time and time of vehicle check in was not a leaking or damaged part to our knowledge The technician will confirm the water pump is active and good today upon the final diagnosis The customer will be notified once the technician has confirmed the repairWe have also covered costs on the Dealer loaner vehicle with no charge to the customer for the days the repair has been going on There will be no reimbursement for the radiator replacement The customer will be informed today of the vehicle statusPer Service Manager: [redacted] Executive Assistant DeMontrond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint On the phone at this moment with [redacted] and the contract is still open, this is not acceptable [redacted] is stating to me that DeMontrond has not sent back the money from which [redacted] has sent to them in order to cancel the contract The contract with [redacted] stays open and we still have a payment due next month This is very tacky business practice that will be resolved by our attorney Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,Demontronds service manager Joey [redacted] told me to go and get a second option if I didn't believe their diagnosis was true, and when I agreed to do that I asked him was he going to pay for the second opinion and he told me he would refund the money I spent with them for the diagnostic to get the second opinionSo I did go to to pick up the check to go get the second opinionI took it to [redacted] in Kingwood, TxThey told me my engine was fine and all I needed was part #'s 39210-2g100, 39210-2gand 39300-2b three sensors and a belt to take care of the problem I was havingI understand my car has 200k miles on it, but was still working and driving well except for the acceleration problem I was having which was the reason I took it to Demontrond, the place I bought the car from to get a diagnosticYour whole staff lied to me and treated me poorly to try and get me to buy a carI loved Demontrond and I have been there throughout my time Ive had my car for all of my maintenance you can check your comouterWhen I was ready to buy a new car I was going to come there to purchase one but now I would rather walk then spend a quarter with your business
After researching the service records, we have not been able to diagnose this vehicle We have not seen the vehicle to validate the customer's concernsWe would be happy to do so if the customer would like to make an appointment and bring the vehicle to us for a diagnoses Thank You, DeMontrond Management
The key is currently at the parts department Mr B [redacted] has called and left two messages in the last two days The car needs to be brought in so that the key can be programmed to the vehicle Mr B [redacted] has been trying to contact to set this process up with customer and service department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, This car dealership is doing advertising with stated prices for your personal trade in that they can't possibly honor and when a potential customer comes to their store in response to the personally addressed add they are told lies regarding such We feel what they did was certainly unethical if not illegal and want this researched by someone besides them Would you you accept the word of the fox who raided the chicken house to investigate why he did it? I doubt it! Please have them investigated for fraud and doing it using the [redacted] to facilitate that!!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, From his response, you can clearly see there is no care or concern from their establishment! That is exactly how they treated me when I was there as a customer trusting them with my vehicle! You would think, the least they would do after lying to me about my car to try and get me to buy another vehicle from them and making me spend money on a tow and having to go days without a car because they said it no longer worked, they would at LEAST APOLOGIZE! Its clear Demontrond on north freeway needs to treat their customers better! Their customer service on a scale of to is a negative one (-1)! I was so deeply hurt and disappointed that I was lied to and treated like I did not even matter to them after I chose to bring my car to them! At this point I have put it God's hands and I pray that they never do anyone the way they did me!!!!!!!
Sent: Monday, February 20, 2017 12:15 PM Subject: BBB Complaint [redacted] It is also my understanding that we have been communicating regularly with this guest and that we are working to resolving this matter. Thanks! Warm Regards, Melissa D [redacted] DeMontrond® Family of Dealerships Conroe •... Houston • Texas City Exclusive Home of Warranty Forever!®
[redacted] will need to address this matter with his insurance company The dent/scratches on [redacted] 's car were noted on the original insurance estimate as unrelated prior damage The attached photo was taken when [redacted] dropped his car off to us
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Hi Sir/Madam Please ask them to forward me the [redacted] tracking number so I can track it on my end Thanks***
Salem has agreed to warranty and replace the walls and rear cap of the trailer, however they will not accept it in any sooner than this Thursday July 7th The customer also stated that he no longer desired to keep the trailer We have reached out via email and tried to set appointment for repairs or trade with the customer at this time
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I've called times in the last days and spoke to Chris at 10:41am Wednesday May and no one told me that my key was ready for pickupI have pictures attached of phone calls but I was only allowed pics
We have had communication with this customer and our Service Director has met with Mr*** We have repaired the vehicle and he has picked it up and there are no remaining concerns at this time
From: Peggy L*** *** Sent: Wednesday, March 04, 1:PMSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***AbsolutelyI was just caught up to speed on this particular customer:We have been notified directly by
*** Credit that they have been working with Ms*** and they have come to an agreement between them and the customer that she was to return the vehicle back to *** and terminate the lease voluntarilyAll correspondence was between the customer and *** credit, which they ensured us was resolved
Service center means bring the trailer into the shopWe are not a mobile service Per manufacture of any sold units- there are warranty procedures that any repair shop has to do- meaning testing and diagnostic testing before anythingWe do not build these and we have no control over the manufacture warranty process- but as a selling dealer and authorized repair shop we have guidelines to follow per our dealer and service agreements with all manufacturesAgain, this customer is more than welcome to schedule an appointment convenient to their schedule and we will prioritized the diagnosis
This customer picked up on Friday and at this time all complaints are resolvedThank You
Upon first visit, diagnoses discovered that the radiator was physically damaged We replaced it with customer approval The technician did perform a test drive of the vehicle once the repair was completed and there was no overheating The person that the repair order was written up under is: Marsha [redacted] and this is the same person that approved repair and picked up the vehicle Shortly after picking up the vehicle overheated and had to be towed backWe returned the customer a loaner vehicle Once vehicle was diagnosed again, it was discovered that the cylinder head gasket was leaking This repair was approved by the Warranty after being submitted by our service shopThe radiator was not a Warranty covered item because it is not a power train warranty covered item and the fact it was physically damaged Per warranty repair standards an attempt to repair the cylinder was sent to the machine shop as directed, it was unable to be repaired Warranty then approved a new cylinder to replace it This is all done per warranty standards and requirements in order to have the repair covered 100% The status of the vehicle today is on test drive for possible completion The customer questioned the water pump, which at this time and time of vehicle check in was not a leaking or damaged part to our knowledge The technician will confirm the water pump is active and good today upon the final diagnosis The customer will be notified once the technician has confirmed the repairWe have also covered costs on the Dealer loaner vehicle with no charge to the customer for the days the repair has been going on There will be no reimbursement for the radiator replacement The customer will be informed today of the vehicle statusPer Service Manager: [redacted] Executive Assistant DeMontrond
Our Service Director has contacted the customer and we have agreed and refunded her cost back to her She agreed to remove the complaint Thank You,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint On the phone at this moment with [redacted] and the contract is still open, this is not acceptable [redacted] is stating to me that DeMontrond has not sent back the money from which [redacted] has sent to them in order to cancel the contract The contract with [redacted] stays open and we still have a payment due next month This is very tacky business practice that will be resolved by our attorney Regards, [redacted] ***
Troy D [redacted] from the finance department has spoken to Mr [redacted] and the warranty situation is being taken care of Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,Demontronds service manager Joey [redacted] told me to go and get a second option if I didn't believe their diagnosis was true, and when I agreed to do that I asked him was he going to pay for the second opinion and he told me he would refund the money I spent with them for the diagnostic to get the second opinionSo I did go to to pick up the check to go get the second opinionI took it to [redacted] in Kingwood, TxThey told me my engine was fine and all I needed was part #'s 39210-2g100, 39210-2gand 39300-2b three sensors and a belt to take care of the problem I was havingI understand my car has 200k miles on it, but was still working and driving well except for the acceleration problem I was having which was the reason I took it to Demontrond, the place I bought the car from to get a diagnosticYour whole staff lied to me and treated me poorly to try and get me to buy a carI loved Demontrond and I have been there throughout my time Ive had my car for all of my maintenance you can check your comouterWhen I was ready to buy a new car I was going to come there to purchase one but now I would rather walk then spend a quarter with your business
After researching the service records, we have not been able to diagnose this vehicle We have not seen the vehicle to validate the customer's concernsWe would be happy to do so if the customer would like to make an appointment and bring the vehicle to us for a diagnoses Thank You, DeMontrond Management
The key is currently at the parts department Mr B [redacted] has called and left two messages in the last two days The car needs to be brought in so that the key can be programmed to the vehicle Mr B [redacted] has been trying to contact to set this process up with customer and service department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, This car dealership is doing advertising with stated prices for your personal trade in that they can't possibly honor and when a potential customer comes to their store in response to the personally addressed add they are told lies regarding such We feel what they did was certainly unethical if not illegal and want this researched by someone besides them Would you you accept the word of the fox who raided the chicken house to investigate why he did it? I doubt it! Please have them investigated for fraud and doing it using the [redacted] to facilitate that!!!!
We have refunded this customer in full and she has picked up her refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, From his response, you can clearly see there is no care or concern from their establishment! That is exactly how they treated me when I was there as a customer trusting them with my vehicle! You would think, the least they would do after lying to me about my car to try and get me to buy another vehicle from them and making me spend money on a tow and having to go days without a car because they said it no longer worked, they would at LEAST APOLOGIZE! Its clear Demontrond on north freeway needs to treat their customers better! Their customer service on a scale of to is a negative one (-1)! I was so deeply hurt and disappointed that I was lied to and treated like I did not even matter to them after I chose to bring my car to them! At this point I have put it God's hands and I pray that they never do anyone the way they did me!!!!!!!
Sent: Monday, February 20, 2017 12:15 PM Subject: BBB Complaint [redacted] It is also my understanding that we have been communicating regularly with this guest and that we are working to resolving this matter. Thanks! Warm Regards, Melissa D [redacted] DeMontrond® Family of Dealerships Conroe •... Houston • Texas City Exclusive Home of Warranty Forever!®
[redacted] will need to address this matter with his insurance company The dent/scratches on [redacted] 's car were noted on the original insurance estimate as unrelated prior damage The attached photo was taken when [redacted] dropped his car off to us
Attached are two filesOne file has the date and stamp information from my deviceThe other is of the shipping blocks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Hi Sir/Madam Please ask them to forward me the [redacted] tracking number so I can track it on my end Thanks***
Salem has agreed to warranty and replace the walls and rear cap of the trailer, however they will not accept it in any sooner than this Thursday July 7th The customer also stated that he no longer desired to keep the trailer We have reached out via email and tried to set appointment for repairs or trade with the customer at this time
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I've called times in the last days and spoke to Chris at 10:41am Wednesday May and no one told me that my key was ready for pickupI have pictures attached of phone calls but I was only allowed pics
We have had communication with this customer and our Service Director has met with Mr*** We have repaired the vehicle and he has picked it up and there are no remaining concerns at this time
From: Peggy L*** *** Sent: Wednesday, March 04, 1:PMSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***AbsolutelyI was just caught up to speed on this particular customer:We have been notified directly by
*** Credit that they have been working with Ms*** and they have come to an agreement between them and the customer that she was to return the vehicle back to *** and terminate the lease voluntarilyAll correspondence was between the customer and *** credit, which they ensured us was resolved