Goodyear Custom Audio Video

Then We will get the billing together for the installed equipment, Add the extra labor billing that was not charged and take the deposit that was paid and figure the difference I will have to get with the CPA so we should have this resolved

Ivy, The system did work except for the front door We have replaced and upgraded the entire system once and made numerous service calls and had the manufacturer’s staff at the house setting up the system twice The front light never worked I am open to discussing a possible way forwardI let me check with the manufacturer on the bulbs for the back area When the manufacturer’s tech left the house except for the lights, the system was working perfectly [redacted] Goodyear

I have been in contact with the customer several rimes and are in the process of satisfactorily addressing her concerns We are working on the schedule to get the job completed in a timely manner Her schedule is very hectic and we are trying to arrange a day to do the install at the beach that helps with her schedule I think we have the problem taken care of We have to have her there when we complete the installation to explain how the equipment works I am sorry it has gotten to a complaint Our handling of the job was not up to our usual standards and we are working hard to make it correct[redacted]

Complaint: I am rejecting this response because:The system has never operated per the original contractThe details of all the problems, all of the equipment failures, all of the missed appointments with no call back are available for reviewThey are exactly like the last visitWhen Mr [redacted] and the technician visited, he said that "since the front lighting had never been resolved and we had been subject to repeated no shows and no callbacks and that we had been kind enough not to sue, that he would like to offer exchanging the front lighting controls with the rear lighting when he returned on Friday to complete the installation of the video camera" That was the last time we ever heard from anyone from Goodyear Audio until I finally contacted MrGoodyear some days laterAND WE STILL HAVE NO RESOLUTION.As of today, the bedroom panel does not workIt has been replaced at least three if not four timesIt did have power when Mr [redacted] and the tech left, but has been reading 'connecting, trying to communicate' ever sinceI finally had an electrician disconnect the panel from its power just a week ago so that we did not have to drape a cover over the unit to shut out the bright light when we went to bedThe front lighting has NEVER operated per the contract and the camera has never been wall mounted.I am including a string of emails for reviewIt is important to note the dates as well as the subject matterIt also is of import to notice the both civil and constructive tone with which I was communicating under 'extreme' circumstancesAlso, be aware that this is only one such instance over the two year periodFinally in all instances I was assured by [redacted] Goodyear (the big dog president) that he personally was going to take responsibility and assure resolution.All I have ever asked is for a working system per the fully paid contract

Complaint: I am rejecting this response because: the job was never completed for me to pay them nor has it worked!! They don't hear anything from me because they say they never received my call or messagesThis is the first time I refused to pay bc the system doesn't workThey haven't sent me an invoice at allThey have no idea if it's the receiver bc the guy they sent out there didn't know how to run or operate the systemThey have fired him sinceThere was no equipment installed for him to take back out and if it was relayed that I would have to adjust the volume in the pantry every time I would have never done it to begin with or waste my time sitting there waiting for him to do something that wasn't worth itTheir communication with their customers stinksI also asked for my warranty information on all the equipment I bought and never received itAnd on another note there hasn't been any internet issues out there since the service has been installedThe issue lies with the compnay and always having excuses Sincerely, [redacted] ***

I am in Pennsylvania until next week. I will follow up when I return. [redacted]

This is a copy of the last email sent to *** Goodyear on June 2, 12:pmAs with the majority of phone calls emails and text messages within the last two years, no response. ***,Please advise schedule for camera installation, bedroom panel replacement, activation of the motion detector,
repair of the eradic operation of the east door light programmed operation, programmed front porch light operation and all unfinished contract installation issues. *** *** *** *** *** Port Neches

We did the install almost years ago. There is an outstanding balance on the bill that has been due for that long after completion. The customer has asked for revisions and expects us to do warrantee work with an outstanding balance that they refuse to pay. We do not have any
problem addressing the issues with payment. However we go and get the system working and then do not hear anything for months at a time but still have not received payment. We were there recently trying to address their concerns and the customer ask for the sound from the TV to run through a receiver. Our installer spent time installing the equipment. While checking out the installation, the customer didn't want to have to go the receiver which in a pantry, to adjust the volume. So the installer had to take out the equipment that he just installed. Then she said there was a problem with the DVR which seemed to have gone out after two years. There have been issues with the internet service that is available out there that we did not supply At that point she just asked the installer to leave. This amount has been outstanding for a year. Upon payment we will address any warrantee issues. *** ***

We installed an alarm system in Mr***’s house about years ago. We had everything operating except a lighting control at the front door. There was a failure in the system and we can out repeatedly to have the system up and going. We even had two Techs from 2Gig the manufacturer of the equipment out to calibrate the system. And one point we even replace the equipment out of warrantee at no charge. The last time the factory man was at the house with Mr*** *** which has since left the company I was informed that the system was up and running. Several Week Later Mr***’s calls and wants to know when we are going to finish. I am now told by Mr*** that the front light could not be replaced so he was promise TEN light controls for the house. I have no way of verifying that and it sounded highly unusual. This system is very reliable and we have install well over of these systems without this kind of problem. I think we have gone above and beyond service. I am willing to discuss specifics. And get the 2Gig tech out again. *** Goodyear

Then we will give you the trust by setting specific times to finish the project which can all agree was handled poorly by the general contractor. Communication with them and scheduling with them was always a problem. And we have performed much more labor that was never billed to the construction of the building and arriving at times where work was not readyWe have also upgraded at no charge, equipment in the design The four projectors and the customer screens can be installed in a total of four days baring any problems like many we have encountered with the older construction of the building. We have a $power supply that works that they want changed and we included at no charge a door for the equipment in the conference room. We have openings as of this morning for the 9th, 13th, 14th and the 16th. Unless there are conflicts I can put those on the books to finish the job. I want it finished as strongly as TWC. Unless they have more changes that should finish. We are catching up after the storm like all businessesIf they do not want then we will bill for all the labor that was not charged and make all the adjustments for the final billing. I would think it is better for us both the spend those days finishing the project and teaching the individuals in the classrooms how to use the equipment. *** ***

Complaint:
I am rejecting this response because:
Sincerely,
*** *** We do not trust this vendor to follow thru on their response. We have heard the stated excuse of the reasons they have not finished this project. We do not want to have any more dealings with this company. The only resolution to our complaint would be the refund of the monies that were paid for the equipment that has not been installed.Thank you

Complaint:
I am rejecting this response because: vague responseno tangible actionthe bedroom panel does not work and although it had power it read that it was trying to communicate that day and will still read that today if re hooked up and the panel light will never go offQuite frankly checking with the manufacturer about the bulbs is the same response we heard the day Goodyear left the house the last timeEither the bedroom panel will be fixed or replaced and when and the bulbs will be installed and when?
Sincerely,
*** ***

The Systems were changed repeatedly during the construction due to unforeseen construction delays on the entire project. We were prepared to finish the project before the stormWe need to install four projectors we provide and and hang three customer supplied screens and a door and
part in the conference room which we are glad to do. That does not add up to the $20,stated. We have only recently hired on more staff that we lost in the store and have been only functioning for about days trying to get caught up since we lost all our installers. We are glad to install the projectors and the customer's screen on dates to be decided. We feel that the new installers can handle the job. It is just getting the schedule arrange to do the installation

We have been asking Goodyear Custom Audio Video since January to please finish the installation of the equipment that we paid for on 10/14/and on 10/24/2016. The excuses given are the same since January to the most recent in September 2017. We do not feel that this company can be trusted to complete this project.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12414682, and find that this resolution is satisfactory to me
We will be waiting for his response when he returns
Sincerely, *** ***

Then We will get the billing together for the installed equipment,  Add the extra labor billing that was not charged and take the deposit that was paid and figure the difference.  I will have to get with the CPA so we should have this resolved.

Complaint: 12414682
I am rejecting this response because:The labor cost to install the equipment was on the quote.  The cost for installation was $7,188.00 invoice # 7909 and $6456.00 on invoice 7912.  We will work with the vendor to come to a final resolution.Thank you.[redacted]

I am in Pennsylvania until next week.  I will follow up when  I return. [redacted]

Ivy, The system did work except for the front door.  We have replaced and upgraded the entire system once and made numerous service calls and had the manufacturer’s staff at the house setting up the system twice.  The front light never worked.  I am open to discussing a possible way forward. I let me check with the manufacturer on the bulbs for the back area.  When the manufacturer’s tech left the house except for the lights, the system was working perfectly. [redacted] Goodyear

Complaint: 12188330
I am rejecting this response because:The system has never operated per the original contract. The details of all the problems, all of the equipment failures, all of the missed appointments with no call back are available for review. They are exactly like the last visit. When Mr [redacted] and the technician visited, he said that "since the front lighting had never been resolved and we had been subject to repeated no shows and no callbacks and that we had been kind enough not to sue, that he would like to offer exchanging the front lighting controls with the rear lighting when he returned on Friday to complete the installation of the video camera".  That was the last time we ever heard from anyone from Goodyear Audio until I finally contacted Mr. Goodyear some days later. AND WE STILL HAVE NO RESOLUTION.As of today, the bedroom panel does not work. It has been replaced at least three if not four times. It did have power when Mr. [redacted] and the tech left, but has been reading 'connecting, trying to communicate' ever since. I finally had an electrician disconnect the panel from its power just a week ago so that we did not have to drape a cover over the unit to shut out the bright light when we went to bed. The front lighting has NEVER operated per the contract and the camera has never been wall mounted.I am including a string of emails for review. It is important to note the dates as well as the subject matter. It also is of import to notice the both civil and constructive tone with which I was communicating under 'extreme' circumstances. Also, be aware that this is only one such instance over the two year period. Finally in all instances I was assured by [redacted] Goodyear  (the big dog president) that he personally was going to take responsibility and assure resolution.All I have ever asked is for a working system per the fully paid contract.