Goodyear Custom Audio Video

Complaint: 11978105
I am rejecting this response because: the job was never completed for me to pay them nor has it worked!! They don't hear anything from me because they say they never received my call or messages. This is the first time I refused to pay bc the system doesn't work. They haven't sent me an invoice at all. They have no idea if it's the receiver bc the guy they sent out there didn't know how to run or operate the system. They have fired him since. There was no equipment installed for him to take back out and if it was relayed that I would have to adjust the volume in the pantry every time I would have never done it to begin with or waste my time sitting there waiting for him to do something that wasn't worth it. Their communication with their customers stinks. I also asked for my warranty information on all the equipment I bought and never received it. And on another note there hasn't been any internet issues out there since the service has been installed. The issue lies with the compnay and always having excuses. 
Sincerely,
[redacted]

I have been in contact with the customer several rimes and are in the process of satisfactorily addressing her concerns.  We are working on the schedule to get the job completed in a timely manner.  Her schedule is very hectic and we are trying to arrange a day to do the install...

at the beach that helps with her schedule.  I think we have the problem taken care of.  We have to have her there when we complete the installation to explain how the equipment works.  I am sorry it has gotten to a complaint.  Our handling of the job was not up to our usual standards and we are working hard to make it correct.[redacted]