The customer was informed that the $67 that he paid was a trip charge that he had to pay prior to even scheduling the appointment that was non-refundable. we diagnosed the washer, if he would like to continue with repair all he needs to do is call to pay for the part necessary for repair and...
Complaint: [redacted]
I am rejecting this response because: They had an appt to service my fridge and washer and no one has shown up. At this point I feel very uncomfortable as I am sure they do as well since I made the complaint to call them and have them service the appliances that I have I purchased from them. can someone please contact me ASAP as I have been having this issue for a while and since I have made the complaint Affordable Appliances has not shown up for their scheduled appt to service my appliances.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The main issue I had was how EXTREMELY rude the lady that works there was...
during this whole ordeal. She yelled at me for being upset that she placed me on hold for over and hour and a half, never returning the entire time to check back in. When I asked her if she felt like she should apologize she told me she was sorry I was a psycho and then hung up on me. The Saturday service call was the soonest they could come so that I could be there to let them in to look at the dryer. They said they could get someone out on the following Tuesday between 11-2PM but I work and could not be home that day. I am very displeased with how this woman treated a paying customer. I understand if they were really busy when I called but to leave someone on hold for that long and then be that rude to them is unexceptionable customer service. I would like a call from the owner to at least get a proper apology for this employees behavior.
Regards,
[redacted]
When the customer purchased it she was advised to measure her space twice. she left and came back on two different occasions before purchasing the item. Upon taking the item home she was instructed on loading not to lay the refrigerator down. we loaded the item for her. She later called...
saying she needed a return and we told her to return it to us and we would exchange it. upon returning it she had laid it down against our device. The item is damaged and no longer of any value. There's nothing we can do to help this customer. Our terms read that laying down a refrigerator to haul it voids the warranty. We tried to give her a copy of the terms and she declined after making a huge scene in our store.
The dryer was already scheduled for service for Saturday because of the customers schedule we had availability for next day service but she couldn't be there
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I had not recieved any policies, I recieved the policies when I attempted to return my refridgerator, if I would have had the polices at the time of my purchase I would have known the regulations and policies of returning this item to the company. I feel like this company scams alot of people, he wasnt willing to take the refridgerator because it had scratches, but those scratches were there when I purchased the refrigerator. Its a working refridgerator, he explained to me that he couldnt take it back because it didnt work, but it did. I wasnt casuing a big seen, I was crying because he scammed me out of $775.
We will honor our warranty as per the terms you are responsible for the cost of parts and we will take care of the rest just give us a call when you're ready to schedule
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
we have offered the customer a trade out or service or a loaner to take that one in for service we have in writing where the customer agreed to a loaner then changed his mind then set up for service for the next day then came into the store and had to have APD called on him because he demanded...
someone go to his home today for service after he cancelled the appointment we will honor the warranty and restart the 30 days once this issue is resolved
Complaint: [redacted]
I am rejecting this response because:I have already waited almost the entire length of...
the original warranty just trying to get a working dryer. Which, by the way, dryer number three stopped working completely again today (not that it was in full working order at any point, which they were well aware of.) I sure hope they can find an exact match to the original in *working* condition by Saturday. Otherwise I have no choice other than to take legal action, not just for my sake, but for the sake of everyone else that has had to do business with Affordable Appliances Plus.
Regards,
[redacted]
We do have availability for Wednesday Thursday or Friday but it's always a mid-day appointment where you are located if you would like to move your appointment up and can be there or have someone that can meet us there just let us know we will work around your schedule as best we can. the lady that was there was alone because someone called in sick, I apologize if she was rude and she could not return to the phone as soon as normal.
We will honor our warranty, but we do not give refunds . [redacted] has used the appliances for a week before we heard from her and this is the first time anything has been said about the washer and dryer, we are a scheduled to service the refrigerator on Tuesday, I will be happy to check the washer and...
We will repair or replace them as per the warranty but we do not offer refundsPlease call to schedule service at your convenience***
The customer was informed that the $67 that he paid was a trip charge that he had to pay prior to even scheduling the appointment that was non-refundable. we diagnosed the washer, if he would like to continue with repair all he needs to do is call to pay for the part necessary for repair and...
schedule the next appointment
Complaint: [redacted]
I am rejecting this response because: They had an appt to service my fridge and washer and no one has shown up. At this point I feel very uncomfortable as I am sure they do as well since I made the complaint to call them and have them service the appliances that I have I purchased from them. can someone please contact me ASAP as I have been having this issue for a while and since I have made the complaint Affordable Appliances has not shown up for their scheduled appt to service my appliances.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The main issue I had was how EXTREMELY rude the lady that works there was...
during this whole ordeal. She yelled at me for being upset that she placed me on hold for over and hour and a half, never returning the entire time to check back in. When I asked her if she felt like she should apologize she told me she was sorry I was a psycho and then hung up on me. The Saturday service call was the soonest they could come so that I could be there to let them in to look at the dryer. They said they could get someone out on the following Tuesday between 11-2PM but I work and could not be home that day. I am very displeased with how this woman treated a paying customer. I understand if they were really busy when I called but to leave someone on hold for that long and then be that rude to them is unexceptionable customer service. I would like a call from the owner to at least get a proper apology for this employees behavior.
Regards,
[redacted]
When the customer purchased it she was advised to measure her space twice. she left and came back on two different occasions before purchasing the item. Upon taking the item home she was instructed on loading not to lay the refrigerator down. we loaded the item for her. She later called...
saying she needed a return and we told her to return it to us and we would exchange it. upon returning it she had laid it down against our device. The item is damaged and no longer of any value. There's nothing we can do to help this customer. Our terms read that laying down a refrigerator to haul it voids the warranty. We tried to give her a copy of the terms and she declined after making a huge scene in our store.
The dryer was already scheduled for service for Saturday because of the customers schedule we had availability for next day service but she couldn't be there
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I had not recieved any policies, I recieved the policies when I attempted to return my refridgerator, if I would have had the polices at the time of my purchase I would have known the regulations and policies of returning this item to the company. I feel like this company scams alot of people, he wasnt willing to take the refridgerator because it had scratches, but those scratches were there when I purchased the refrigerator. Its a working refridgerator, he explained to me that he couldnt take it back because it didnt work, but it did. I wasnt casuing a big seen, I was crying because he scammed me out of $775.
We will honor our warranty as per the terms you are responsible for the cost of parts and we will take care of the rest just give us a call when you're ready to schedule
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
WE HAVE ATTEMPTED TO CONTACT THE CUSTOMER TO RESOLVE THIS AND WAITING FOR HER TO RETURN OUR CALL.
we have offered the customer a trade out or service or a loaner to take that one in for service we have in writing where the customer agreed to a loaner then changed his mind then set up for service for the next day then came into the store and had to have APD called on him because he demanded...
someone go to his home today for service after he cancelled the appointment we will honor the warranty and restart the 30 days once this issue is resolved
Complaint: [redacted]
I am rejecting this response because:I have already waited almost the entire length of...
the original warranty just trying to get a working dryer. Which, by the way, dryer number three stopped working completely again today (not that it was in full working order at any point, which they were well aware of.) I sure hope they can find an exact match to the original in *working* condition by Saturday. Otherwise I have no choice other than to take legal action, not just for my sake, but for the sake of everyone else that has had to do business with Affordable Appliances Plus.
Regards,
[redacted]
We do have availability for Wednesday Thursday or Friday but it's always a mid-day appointment where you are located if you would like to move your appointment up and can be there or have someone that can meet us there just let us know we will work around your schedule as best we can. the lady that was there was alone because someone called in sick, I apologize if she was rude and she could not return to the phone as soon as normal.
We will honor our warranty, but we do not give refunds . [redacted] has used the appliances for a week before we heard from her and this is the first time anything has been said about the washer and dryer, we are a scheduled to service the refrigerator on Tuesday, I will be happy to check the washer and...
dryer at the same time.