Gordie Boucher Ford Lincoln Mazda of Janesville

Dear Revdex.com, Sorry about not respondingI believe the dealership got our customer in and fixed her issuesI will make sure that happenedAgain I apologize for the delay.Best Regards, [redacted] ***

Dear Ms [redacted] :We apologize for the delay in getting back to you in regards to your Revdex.com complaintI have reviewed the entire situation, including all documentation, and discussed the matter with the local and corporate management teams We do not accept that the service department at the [redacted] store did anything wrong and there simply is no proof that the problems with the vehicle were misdiagnosed or left uncorrected The service team followed all of the factory-prescribed protocols in addressing the check engine lights Further, the vast majority of the repair work has been covered under warranty so your out of pocket cost associated with the actual repairs is minimal Lost wages are not typically recoverable in situations like this and the dealer did provide you with a loaner vehicle most of the time, so we do not believe you would be entitled to claim both loss of use charges and lost wages for the same time periodNonetheless, having said all this, we value greatly your business and really would like to mend our relationship and restore your faith in our Dealerships Accordingly, we are willing to extend to you a good faith gesture to resolve your complaint for a payment of $ We hope you will find this to be acceptable.We will be calling you to discuss the payment terms.Thank you [redacted] [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The company failed to address my over charge of $for my no charge oil changeStating that the manufacturer gave us poor information does not resolve my issues regarding serviceI don't believe Jeep would appreciate that as they assured me it was unnecessary as I voiced my opinion on never leasing a Jeep ever againIn regards to the price match itself, my significant other was not given any of said instructions on tire match other then they must be exact model matchInformation was left for [redacted] with service receptionist and phone number to call if information was not sufficientOffering a service package I already have has no value for the inconvenience.Therefore, I do not consider this matter resolved as it has costed me time and $I did not need to spend according to Jeep Regards, [redacted]

Dear Revdex.com/Mr [redacted] , Able to contact Mr [redacted] and cancel the Gap insurance he purchased and will be refundedThe warranty was cancelled at the time of purchase of carHe is satisfied and we will expedite his reimbursement.***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and Met with salesman [redacted] who gave me cards each representing Nothing was mentioned in reference to the 7year warranty that I paid for, which was made to look like was included in total price /cost of vehicle I wish something had been done about that as well ! Thankyou [redacted] ***

Dear Revdex.com/***, Jeep gave customer incorrect info All 4xwith a tread difference of 4/must have all four tires replaced or the transfer case drive line will bind up and blow outThat would not be covered under warranty if they did not replace all four tiresThe customer has for
mileage due to for tires on a 4x*** dealt with Boy friend and advised me she has not heard back from either of them about a estimate on price match. The price match guarantee must be a brick and mortar tire store only Tire rack does not qualify for price match per Dealer tire guidelinesAll customers are told this up front They must have a computer printed estimate with same UPC code matching sold tires to qualify .We would give her a Chrysler maintenance package for oil changes and tire rotation If interested please call Ed Paholski Service Manager at Janesville Chrysler Dodge Jeep *** *** ***.Appreciate Your Patronage,*** *** **

Dear Revdex.com/Mrs***, We are disappointed that the issue keeps occurringOur top people are aware of the ***'s issueTalked with the *** *** and we will attempt to trade them out and put into a different vehicle.Best Regards,***

Dear Revdex.com, Talked with Ms*** todayWe are mailing her a checkShe is satisfied.GFB

Dear Revdex.com/ *** ***, I apologize for the delay in responding We do owe you the $gift card A manager from the store will be calling you to set up a pick up of the $gift cardAgain apologize for the issueThank you for the business.Best Regards,*** ***
***

Dear Miss ***/Revdex.com, I am sorry to hear of your vehicle issues I will look into this and get back too.Gordie B*** ***

Dear Revdex.com/*** ***,The repairs were done by one of our plus year VW techs and customer was given options do to age of vehicleCustomer had a over sized drain plug in oil pan from their outside tech they speak about in letter Customer was shown and advised of needed repairs before we
reinstalled over sized drain plug Boucher VW had never seen vehicle before recall or 100,miles and I don't feel company owes them any monies back since all item's were estimates given to customer who had vehicle repaired at independent shop for years Customer did have option not to repair vehicle and any time We will refund the oil change in good faith.Best regards,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This vehicle was sold to me with repairs needing to be made within months timeI had to fight about almost every repair or check being done on itIn June I was told that I needed brakes and just last week when I took it to another shop, they told me my brakes were fine and that I needed shocks and strutsThey have been leaking for monthsThat goes to show me that when the "suggested" brake repair was made, Gordie Boucher KNEW I NEEDED STRUTS BUT FAILED TO TELL ME THATThen when I removed my GAP Insurance and went back with more engine problems in October they stated that because I cancelled the GAP, it also cancelled the 12mt/mile warranty that came with the vehicle which was NOT the discussion I had with the Finance department when I came in to sign off on itThis dealer is nothing but a nightmare with a rude service manager and I will NEVER EVER do business with them againEverybody is shady in the way they do business and I received the hard end of the deal.
Regards,
*** ***

Dear Revdex.com, Sorry about not responding. I believe the dealership got our customer in and fixed her issues. I will make sure that happened. Again I apologize for the delay.Best Regards,[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I of understand that this takes time; however I started this process with GB and the Revdex.com back in September and it is now November; please advise how long you believe until an answer is received.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company failed to address my over charge of $8.44 for my no charge oil change. Stating that the manufacturer gave us poor information does not resolve my issues regarding service. I don't believe Jeep would appreciate that as they assured me it was unnecessary as I voiced my opinion on never leasing a Jeep ever again. In regards to the price match itself, my significant other was not given any of said instructions on tire match other then they must be exact model match. Information was left for [redacted] with service receptionist and phone number to call if information was not sufficient. Offering a service package I already have has no value for the inconvenience.Therefore, I do not consider this matter resolved as it has costed me time and $650 I did not need to spend according to Jeep. 
Regards,
[redacted]

Dear Revdex.com, We will mail the $8.44 to her home.[redacted]

Dear Ms. [redacted]:We apologize for the delay in getting back to you in regards to your Revdex.com complaint. I have reviewed the entire situation, including all documentation, and discussed the matter with the local and corporate management teams.   We do not accept that the service department at the [redacted] store did anything wrong and there simply is no proof that the problems with the vehicle were misdiagnosed or left uncorrected.   The service team followed all of the factory-prescribed protocols in addressing the check engine lights.  Further, the vast majority of the repair work has been covered under warranty so your out of pocket cost associated with the actual repairs is minimal.  Lost wages are not typically recoverable in situations like this and the dealer did provide you with a loaner vehicle most of the time, so we do not believe you would be entitled to claim both loss of use charges and lost wages for the same time period. Nonetheless, having said all this, we value greatly your business and really would like to mend our relationship and restore your faith in our Dealerships.  Accordingly, we are willing to extend to you a good faith gesture to resolve your complaint for a payment of $800.  We hope you will find this to be acceptable.We will be calling you to discuss the payment terms.Thank you. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear Revdex.com/Mr. [redacted], Able to contact Mr. [redacted] and cancel the Gap insurance he purchased and will be refunded. The warranty was cancelled at the time of purchase of car. He is satisfied and we will expedite his reimbursement.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]