Gordie Boucher Ford Lincoln Mazda of Janesville

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and 
Met with salesman [redacted] who gave me 2 cards each representing 500.00 . Nothing was mentioned in reference to the 7year warranty that I paid for, which was made to look like was included in total price /cost of vehicle.      I wish something had been done about that as well !                                Thankyou [redacted]

Review: I took our car in for recall service. When I got there I decided to have them change the oil too. The oil change and the recall fix took two hours. This was longer than I expected, but not unreasonable. It seems that the majority of that time was spent finding things that needed repair. Again, not unreasonable but also not requested. It is a 2002 Volkswagen Jetta with 160,000 miles so we are aware that it needs some repairs. There were several items listed totaling well over $1,000. Some things we were aware of, some were questionable. Headlamp restore - $115. Front end bearings - they were just replaced on one side, but they listed all as needing fixing. They explained all of the items and stressed that the most important item to tend to was the oil pan. The woman at the service desk informed me that the bolt for draining the oil was stripped and was spinning freely. She said that the plug could come out while driving and the oil would pour out and that our engine would be ruined. She then told me she could order it and it would be here in two days. I declined since we have had countless oil changes and no problems, on top of which the price seemed high ($487.58) so I wanted to do a little research. I drove straight home - about 20 minutes. My husband got home two hours later and noted a large puddle of oil on the driveway. He then hand tightened the bolt and it stopped dripping. After my husband drove it, still the bolt held and no leaking. I contacted the dealership and they said, "We figured that would happen." They feel that the responsibility is ours since we did not take their advice. I feel that this was never a problem and our previous mechanic had no issue with our oil plug, the circumstances are suspicious at best. It seems that either they stripped the plug, or they didn't tighten it completely or possibly both. In any case, after leaving the dealership, the car was worse off than when it arrived.Desired Settlement: At the very least I feel a refund for the $50 oil change is a reasonable request. We will be taking the car to an outside mechanic and have them evaluate the problem. I feel that Frank Boucher should pay for the cost of a new oil pan if necessary since the problem did not exist before we took our car to them. I would reimbursement because 1)We will not return to them for any service, ever. and 2)The car will go to a mechanic tomorrow and if the oil pan needs replacing, they will do it.

Business

Response:

Dear Revdex.com/[redacted],The repairs were done by one of our 20 plus year VW techs and customer was given options do to age of vehicle. Customer had a over sized drain plug in oil pan from their outside tech they speak about in letter . Customer was shown and advised of needed repairs before we reinstalled over sized drain plug . Boucher VW had never seen vehicle before recall or 100,000 miles and I don't feel company owes them any monies back since all item's were estimates given to customer who had vehicle repaired at independent shop for years . Customer did have option not to repair vehicle and any time . We will refund the oil change in good faith.Best regards,[redacted]

Review: My 2015 Chrysler 200 has been breaking down on me for the last 6 weeks. The dealership continues to fix it under the warranty. I have asked Chrysler to replace the vehicle and they will do nothing about it. I then asked the dealership if they would do something since I bought it from them and they will also not do anything. My car is considered a lemon under the WI law but I cannot do anything because "i supposedly" signed an arbitration letter that states because I got the employee discount I cannot sue Chrysler. For one I do not remember this letter being presented to me and as for the initials, I did not initial those because they had mb on there when I initial mab.Desired Settlement: I would like Chrysler or the dealership to replace my vehicle.

Business

Response:

Dear Miss [redacted]/Revdex.com, I am sorry to hear of your vehicle issues. I will look into this and get back too.

I bought a 2014 dodge ram from Frank Boucher in February 8 2014, was told I had to wait till they put a xziilon package on it witch covers paint and interior protection. Had to wait days to pick it up. Then had to have surgery on my wrist on the 26/27. The paint that they say they protected was not all there. Do to an infection that took me all over Wisconsin to see doctors I was unable to look over the truck. It was hidden from me but the paint job on the truck is bad. When I was able to drive my self to the dealership to address the problem I got don't you look at things when you buy them. Not where sorry, not how are you doing, sorry we need to address this? The truck had 1800 mile on it at that time do to going to clinics to stop my infection, now its at 2700 miles 3/8/2014 do to going to doctor visits and still no answers. So I took the truck to 5 different body shops and got the same story, we will not work on the truck take it back to dodge it is about $10,000 to fix. Even there body shop can't be leave how bad it is. My family has bought, 03 Ram 2500 truck (new),05 ford escape (new),06 town and county (new), 2012 Ram 1500 truck (new), 2012 Dodge journey (new),2014 Ram 1500 (new), and a 2011 dodge nitro (used) that's just about $250,000 in 9 years WOW ! Thanks for your costumer service.

Review: Gordie Boucher Ford replaced my car engine at 65000 miles. Before the work was done the computer cluster worked fine. After the install of the new motor the cluster is not working. Ford wants me to pay for the cluster and repair. I have talked to other certified techs and they said that they shorted out the cluster with the install. A wire is not grounded or the cluster is bad now .Ford has had my car since January 13 2014 and still has not solved the problem. I want my car fixed and returned to me.Desired Settlement: Ford fix the car at no cost to me! I want to see the old part also! I think I have waited long enough

Business

Response:

Dear Dr. [redacted]/Revdex.com

Review: Here is a copy of a letter sent to [redacted] with no response.

This is in regards to my 2011 Dodge Grand Caravan that was purchase from [redacted] April 2011. I have had SEVERAL bad experiences with [redacted] throughout the last several months. Below is dates and what has occurred. My vehicle was dropped off on Monday September 8, 2014 with [redacted]. ([redacted]) as I refused to go through [redacted] due to lack of success in the past.

My family reserved/booked a vacation for October 17, 2014 that is in [redacted]. We will be travelling by car and have 7 attending. At the stage my van has been performing in and NEVER have been fixed, this is causing concern for the vacation that has been paid for and the money is non refundable at this time. I have also listed charges that have been incurred by myself due to the issues with [redacted] and their lack of fixing my vehicle. I have complained to [redacted], ** ([redacted] at [redacted]), [redacted]) and [redacted] has recommended I contact you with this information as well.

If you would like to meet to further discuss this, please contact me at 608-921-1325.

-June 4, 2014, Vehicle not shifting, running at high RPM’s, called and left three voicemail messages with no response

- June 5, 2014, Check engine light came on flashing. Called [redacted], spoke with [redacted]. Directed to not drive vehicle due to check engine light flashing; “when light flashes, engine is filling with gas, do not drive.” LOST 4 hours of work

-June 6, 2014, No vehicle or loaner car due to [redacted] not providing one and not calling Enterprise to get a car under my warranty which provides one. LOST 10 hours of work

June 9, 2014, No rental car or loaner car, no work LOST 10 hours of work. Vehicle returned June 30, 2014

Vehicle returned paid $100 deductible; fuel wiring harness changed. Originally told that the head needed to be taken to PAKES and repaired, would take several weeks.

-July 8, 2014, Vehicle started doing same thing, called told nothing wrong, SAME issues

Lost 4 hours of work

-July 9, 2014, LOST 5 hours of work

-July 11, 2014, LOST 2 hours of work

Vehicle in to [redacted] from July 13, 2014 vehicle returned August 9, 2014

Told; “All spark plugs changed along with fuel cylinders. Parts from the left side of the engine were transferred to the right side of the engine. If it does it ok, hopefully we will know what is doing it. I hope we got it this time.” [redacted]

August 10, 2014; Vehicle not shifting correctly

August 16, 2014; Vehicle not shifting correctly. LOST 2 hours of work

August 21, 2014 at 3:30PM, vehicle started shifting hard, car stalled and engine light came on 3 times flashing in a 15 minute period of time. Drove car straight to [redacted] and requested someone drive to see what it was doing. [redacted] turned vehicle off and did not drive. No car provided after one was requested. In past spoke with [redacted] and left email and VM for **; no return and no assistance. Worked with [redacted] on August 21, 2014, within 15 minutes had a vehicle comparable to my own vehicle. August 22, 2014, received telephone call from [redacted]. Told could not duplicate problem, vehicle driven to [redacted] and back with no “issues. Nothing further we can do, come pick up your vehicle.” I had my husband contact him due to being dissatisfied with service. Picked vehicle up on August 22, 2014 around 530PM, upon immediately picking up, vehicle shifted hard and shook. Ran at low RPM’s between 0 and 1.

September 6, 2014: Check engine light came on solid after filling vehicle with gas at approximately 345PM. At 445PM, van began shaking uncontrollably and check engine light came on, flashing, two separate times in 15 minute span. Check engine light stayed illuminated.

September 7, 2014; Light came on flashing twice. All four times the light has come on and flashes, the smell of gasoline emits from the vehicle and the vehicle drives poorly.

September 8, 2014, contacted [redacted] two times in the early morning with no answer. Contacted Gordie Boucher, immediately spoke with [redacted] and received a loaner within one hour of telephone call; engine light stayed on solid.

As of September 12, 2014, no follow up or update on vehicle.

Has happened with both ECON on and off.

**Rental car/Loaner not available upon request

**Rude service associates

**Problem NEVER fixed

**When receive loaner vehicle receive one that is not sufficient or close to comparable to my vehicle. Asked several times for a vehicle comparable to van due to family size, told one not available.

Since June 5, 2014, vehicle has been in approximately 40+ days.

Lost hours of work total= 33 hours @ $25.96=$856.68

Used gasoline and put over 200 miles on; car not filled up. Responsible for $35 in gas

Payment

$16.63 a day (car payment) @ 50 days= $831.50

Vehicle $831.50

Deductible $120.00

Lost work $856.68

Gas $60.00

TOTAL $1868.18Desired Settlement: Since June 5, 2014, vehicle has been in approximately 40+ days.

Lost hours of work total= 33 hours @ $25.96=$856.68

Used gasoline and put over 200 miles on; car not filled up. Responsible for $35 in gas

Payment

$16.63 a day (car payment) @ 50 days= $831.50

Vehicle $831.50

Deductible $120.00

Lost work $856.68

Gas $60.00

TOTAL $1868.18

Business

Response:

Dear Revdex.com/Mrs. [redacted], We are disappointed that the issue keeps occurring. Our top people are aware of the [redacted]'s issue. Talked with the [redacted] and we will attempt to trade them out and put into a different vehicle.

Review: On 11/2/13, I purchased a 2006 Chevrolet Cobalt from Gordie Boucher FLM. When I test drove the vehicle, I was advised by the sales associates that the vehicle had just been shampooed by the detail department. Accordingly, the windows were fogged up. The windshield actually had water slowly dripping on to the dashboard because there was so much moisture in the car from the shampooing.

After test driving the vehicle for approximately 20 minutes, the moisture still hadn't cleared. I figured it would dry up in the next day, and the car drove really nice, so I decided to purchase it. On Sunday, 11/3/13, there was still excess moisture in the vehicle from the shampooing.

I decided to use my carpet shampooer to re-clean the carpeting and seats in the car. Not only did I get a lot of moisture/water out of the floorboards, the water was completely filthy. (See attached photos.) After I shampooed the car, thoroughly suctioning the upholstery and carpeting, the windows did not fog up at all. The seats and carpeting were totally dry the next morning.

I just wanted to make you aware of the poor shampoo job the detailer did on this vehicle. I should not have had to re-do it myself. My understanding is that the $179 "services fee" I paid as part of the purchase of this car was for the detailing.

I also wiped the dash and panels down with Armor-All, and the cloth was quite dirty.Desired Settlement: I am simply requesting that I be refunded the $179 services fee, since the detailing wasn't done correctly.

Business

Response:

Dear [redacted], I will have a manager from dealership contact you.

Review: I purchased a used vehicle that came with the entitlement of receiving a $1000.00 visa gift card with purchase. I did not recieve the giftcard. First I was told I would recieve it from corporate in a few weeks, I did not. Then I was told I did not qualify. The giftcard was offered without qualifications to begin with. The car was purchased 09/24/2014 / also was told car came with 7 year warranty but upon actually reviewing papers signed , I purchased that warranty for an additional $1595.00Desired Settlement: I would like my $1000.00 giftcard and perhaps something done in reference to offering 7yr warranty when in reality it did not come with purchase, I am being charged $1595.00. I think that's all kinda bait & switch .

Business

Response:

Dear Revdex.com/ [redacted], I apologize for the delay in responding. We do owe you the $1000 gift card. A manager from the store will be calling you to set up a pick up of the $1000.00 gift card. Again apologize for the issue. Thank you for the business.

Review: September 2012 I had taken my 2001 Dodge Durango to this dealerships service center to have a brand new engine with a 3 year Parts & Labor Warranty as quoted by their parts manager installed as the old one had blown on my way home. Ever since I got this truck back from them it has had sensor/electrical issues not present until the new motor had been installed. The check engine light continually was turning on and my oil pressure gauge was also continually dropping to 0 pressure. I had to take this truck back to this dealership more than a dozen times for these issues which have never been resolved. Then this past November the truck engine began just stalling while I was driving it on the interstate. They asked me to bring it in so they could check it out and reported there was nothing out of the ordinary they could find to be the cause and each time I would be asked to come pick it up because it was running fine but every time I would pick it up I wouldn't get off the lot without it stalling out and I would have to take it back again. By December it still had not been fixed and I was told to bring it back in by the shop manager "Ed" and they spent the next several days going through it and again claimed to have fixed it only this time they wanted to charge me $932.43 for the replacement of a 3 wire connector. I protested this charge because as I said this truck was not operating as it did prior to the new engine being installed. I ended up driving it home that evening on a Friday and parked it in my garage for the entire weekend until the following Monday when I had to drive to work again. I started the truck and got 2 blocks form my house and the engine stalled again! They had not fixed this issue! Again! Yet they wanted to get paid an outrageous amount of money for replacing a 3 wire connector which should only cost less than $100.

I contacted the [redacted]" to discuss not only the issue of being charged for something that had not been repaired as I had been told by his service personnel but to also direct him, as I am an electrical engineer, towards a larger fix like replacing the trucks computer (ECM) which they had not attempted. He discussed this with his [redacted] and they replaced the ECM and the problem was fixed and has not to this day re-emerged. I was told that the ECM had been charged off under warranty and that was to be the end of it. Then I began receiving an invoice in the mail for this $932.43 from this dealership for a 3 wire connector which did not correct the engines stalling issue. I again called the [redacted] to dispute this charge because he was trying to collect on this repair which was not in fact repaired! I even offered to pay $300 of this total amount but not one penny more because replacing this 3 wire connector which did not correct the engines stalling issue was still worth some amount of compensation but he refused to agree to anything but the full amount and had eluded to his willingness to receive such a payment but I got the distinct impression that this would not be over even had I sent in the $300. My lawyer has directed me to attempt arbitration through the Revdex.com first but this is my last attempt at settling this without it being taken to court which I am prepared to do as well as filing a complaint with the state Consumer Protection Agency.Desired Settlement: I want a Billing Adjustment "IN WRITING" that the [redacted]" will accept the $300 I originally offered for work his mechanics did which corrected nothing as far as this engines stalling issue which is the original complaint they received and later claimed they had corrected. Keeping in mind that this engine is still under their warranty until September 2015.

Business

Response:

Dear Revdex.com/Mr. [redacted] is waiting for the information from you and will honor your wishes. Please call him.

Review: Upon the purchase of a vehicle, at Frank Boucher dodge jeep Janesville, WI. My girlfriend noticed additional charges of an extended warranty, gap insurance, and a car care program. I went back to dealership the next day, and told them they needed to remove those charges, as I did not, and would not pay for them, ( they had rolled them into my finance contract). They agreed. Now a year later, after looking to trade vehicle, I was made aware that the gap insurance, and car care were never cancelled. I went to dealership to inquire as to why they were never cancelled, speaking to finance person [redacted]. He pulled up on computer, and everything was showing cancelled. I then contacted [redacted], who financed the truck, and they have never, and had not gotten any money back from dealership, and that the gap, and car care had in fact been incorporated into the loan. Gap insurance cost $895.00 and car care $405. I have tried to reach finance at dealership, and they have not returned my calls, and it has been a 3 weeks since I inquired.Desired Settlement: Refund the Money of the "add on's" totaling $1300.00 that were supposed to be cancelled!! and pay them to [redacted]. I will file a small claims case next if this doesn't work.

Business

Response:

Dear Revdex.com/Mr. [redacted], Able to contact Mr. [redacted] and cancel the Gap insurance he purchased and will be refunded. The warranty was cancelled at the time of purchase of car. He is satisfied and we will expedite his reimbursement.[redacted]