Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] L'Occitane:While I understand that you want this to go away (and I will take the gift card and go away, as per my acceptance of the business's response) I still urge you to look into the original issue My problem involved the denial of a promo code that was originally accepted in the system I see that on my desktop it asks me to sign in before payment choices are made I assume that once the customer signs in they will then be alerted to any promo codes that don't apply to their account My ipad order did not go this way, which is why I ended up surprised at a higher total My promo code involved a free soap, which then went back to $before I knew it If it no longer free that is fine, but I need a better chance to remove it, like my promo code was removed from me Please just review the process on a tablet to ensure that you believe it is in the best interest of the customer I trust that it will be done to the best of the company's ability and don't need to hear back about it Also, please respond to customer emails I went to the company before I went to Revdex.com but didn't hear back Revdex.com is certainly an effective option but shouldn't always be necessary
Dear ***, Please return the items using the attached formOnce received we will examine and replacePlease send us the tracking number for the return by replying to the email you received from us earlierThank you ***
We contacted [redacted] upon receiving the return, it takes 4-weeks to process returnsshe was refunded $for the Romantic Rose gift setThere are no further refunds due
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your offer is not in alignment with you stated policy on my receipt Sincerely, [redacted]
We apologize for [redacted] for the typoWe value all our customersas an apology and a token of appreciation, we will send [redacted] a $gift cardWe hope he will accept it
Dear [redacted] ***, We contacted the store and they confirmed that a refund was processedPlease let us know if you need any further assistance Best regards, L'Occitane Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
The package I sent to L'Occitane contained one ARO Revitaliz Body Scrub, one ARO Revitaliz Shower Gel as well as receipt number *** dated 12/**/from Store/Reg ***The package also included the Rose gift set as well as the receipt for that giftOn the Rose gift set receipt, I wrote a note to Patrizia requesting a store credit for the returned gift and for my credit card to be credited for the ARO Revitaliz itemsWhen I spoke to Patrizia on Feb ***, I explained to her that I had not heard back from anyone regarding the returned itemsShe took my credit card number and informed me that she would process the return for the ARO revitaliz items manually since they were purchased with my credit cardPatrizia additionally informed me that I would have to wait for one month from the date the company received the gift return for them to provide me with the store creditI waited until today and still not a word from L'OccitaneThere is no credit from L'Occitane to my credit card accountLet's not forget that the package I sent contained two distinct transactions with two separate receipts. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I already went to one of the company's stores and they wouldn't allow me to return the product for store credit At this point I'd like a refund for the return (to be given to me as the end recipient of the gift) I also moved from NYC to the DC area over the weekend so I cannot go back to the same store And I don't mind additionally going to the post office to mail the items to the given address but the company should pay for the shipping charges given the hassle Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and will return the items to the merchant as directedPlease keep this matter open until the merchant and I completely resolved the matter
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm sorry that the company does not value my problem enough to get a more competent employee to look into this The use of 'her order' in the response is embarrassing and shows the amount of time that has been put into the inquiry It also makes me wonder if the company really cares about its male customers At the same time, some may look at the response and wonder if the 'her' means that the incorrect account was looked at in the first place.Oh well, thanks for checking
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please find below our return and exchange policySince this purchase was made on March, and the product is openRegrettably it does not qualify for a return or exchange L’OCCITANE creates every product with care and passionShould you choose to return a product, even opened, we will
happily refund the original credit card if returned to one of our retail boutiques within days of purchaseReturns through Customer Service must be unopened and in sellable conditionReturns or exchanges of opened products are at the store manager’s discretionAfter days, and up until days after a purchase, a store credit or exchange will be issued for any unopened merchandise in sellable condition. Only applicable for purchases made directly in a L’OCCITANE boutique in the USA or on ***All returns and exchanges must include the original receiptExchanges are not eligible for promotionsItems purchased with cash may only be exchanged or a store credit will be issuedThere are no cash refunds
Since this is a gift, we are willing to perform an exchange or store creditCustomer may return unopened products along with the original gift receipt and the attached returns form to our warehouse located at:*** *** ***
*** ** ***Once received, we will issue store
credit or if the customer would like certain products, Please specify which items you would like in the attached return formThank you
Dear [redacted], We contacted the store and they confirmed that a refund was processed. Please let us know if you need any further assistance. Best regards, L'Occitane Team
We have spoken to [redacted] today and we resolved the matter, her return is now completed and she will receive store credit for the full amount she claimed
Hello, We apologize for the issue at hand as well as not responding on time. You are sending these Revdex.com emails to our customer service email. They need to be sent to this email - [redacted] . As for the complaint itself, we had issues in Canada. Our inventory did not arrive...
on time. We had to ship from the U.S. We covered all customers who were charged customs and duty fees. In this case, I refunded this customer 53.55$ on January 10th. Please see attachment. We apologize for this happening but we were just trying to make sure orders arrived before the holidays. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Your offer is not in alignment with you stated policy on my receipt.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
L'Occitane:While I understand that you want this to go away (and I will take the gift card and go away, as per my acceptance of the business's response) I still urge you to look into the original issue. My problem involved the denial of a promo code that was originally accepted in the system. I see that on my desktop it asks me to sign in before payment choices are made. I assume that once the customer signs in they will then be alerted to any promo codes that don't apply to their account. My ipad order did not go this way, which is why I ended up surprised at a higher total. My promo code involved a free soap, which then went back to $8 before I knew it. If it no longer free that is fine, but I need a better chance to remove it, like my promo code was removed from me. Please just review the process on a tablet to ensure that you believe it is in the best interest of the customer. I trust that it will be done to the best of the company's ability and don't need to hear back about it. Also, please respond to customer emails. I went to the company before I went to Revdex.com but didn't hear back. Revdex.com is certainly an effective option but shouldn't always be necessary.
Dear [redacted], Please return the items using the attached form. Once received we will examine and replace. Please send us the tracking number for the return by replying to the email you received from us earlier. Thank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] L'Occitane:While I understand that you want this to go away (and I will take the gift card and go away, as per my acceptance of the business's response) I still urge you to look into the original issue My problem involved the denial of a promo code that was originally accepted in the system I see that on my desktop it asks me to sign in before payment choices are made I assume that once the customer signs in they will then be alerted to any promo codes that don't apply to their account My ipad order did not go this way, which is why I ended up surprised at a higher total My promo code involved a free soap, which then went back to $before I knew it If it no longer free that is fine, but I need a better chance to remove it, like my promo code was removed from me Please just review the process on a tablet to ensure that you believe it is in the best interest of the customer I trust that it will be done to the best of the company's ability and don't need to hear back about it Also, please respond to customer emails I went to the company before I went to Revdex.com but didn't hear back Revdex.com is certainly an effective option but shouldn't always be necessary
Dear ***, Please return the items using the attached formOnce received we will examine and replacePlease send us the tracking number for the return by replying to the email you received from us earlierThank you ***
We contacted [redacted] upon receiving the return, it takes 4-weeks to process returnsshe was refunded $for the Romantic Rose gift setThere are no further refunds due
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your offer is not in alignment with you stated policy on my receipt Sincerely, [redacted]
We apologize for [redacted] for the typoWe value all our customersas an apology and a token of appreciation, we will send [redacted] a $gift cardWe hope he will accept it
Dear [redacted] ***, We contacted the store and they confirmed that a refund was processedPlease let us know if you need any further assistance Best regards, L'Occitane Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
The package I sent to L'Occitane contained one ARO Revitaliz Body Scrub, one ARO Revitaliz Shower Gel as well as receipt number *** dated 12/**/from Store/Reg ***The package also included the Rose gift set as well as the receipt for that giftOn the Rose gift set receipt, I wrote a note to Patrizia requesting a store credit for the returned gift and for my credit card to be credited for the ARO Revitaliz itemsWhen I spoke to Patrizia on Feb ***, I explained to her that I had not heard back from anyone regarding the returned itemsShe took my credit card number and informed me that she would process the return for the ARO revitaliz items manually since they were purchased with my credit cardPatrizia additionally informed me that I would have to wait for one month from the date the company received the gift return for them to provide me with the store creditI waited until today and still not a word from L'OccitaneThere is no credit from L'Occitane to my credit card accountLet's not forget that the package I sent contained two distinct transactions with two separate receipts. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I already went to one of the company's stores and they wouldn't allow me to return the product for store credit At this point I'd like a refund for the return (to be given to me as the end recipient of the gift) I also moved from NYC to the DC area over the weekend so I cannot go back to the same store And I don't mind additionally going to the post office to mail the items to the given address but the company should pay for the shipping charges given the hassle Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and will return the items to the merchant as directedPlease keep this matter open until the merchant and I completely resolved the matter
Sincerely,
*** ***
Our offer remains to exchange for product or store credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm sorry that the company does not value my problem enough to get a more competent employee to look into this The use of 'her order' in the response is embarrassing and shows the amount of time that has been put into the inquiry It also makes me wonder if the company really cares about its male customers At the same time, some may look at the response and wonder if the 'her' means that the incorrect account was looked at in the first place.Oh well, thanks for checking
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please find below our return and exchange policySince this purchase was made on March, and the product is openRegrettably it does not qualify for a return or exchange L’OCCITANE creates every product with care and passionShould you choose to return a product, even opened, we will
happily refund the original credit card if returned to one of our retail boutiques within days of purchaseReturns through Customer Service must be unopened and in sellable conditionReturns or exchanges of opened products are at the store manager’s discretionAfter days, and up until days after a purchase, a store credit or exchange will be issued for any unopened merchandise in sellable condition. Only applicable for purchases made directly in a L’OCCITANE boutique in the USA or on ***All returns and exchanges must include the original receiptExchanges are not eligible for promotionsItems purchased with cash may only be exchanged or a store credit will be issuedThere are no cash refunds
Since this is a gift, we are willing to perform an exchange or store creditCustomer may return unopened products along with the original gift receipt and the attached returns form to our warehouse located at:*** *** ***
*** ** ***Once received, we will issue store
credit or if the customer would like certain products, Please specify which items you would like in the attached return formThank you
Dear [redacted], We contacted the store and they confirmed that a refund was processed. Please let us know if you need any further assistance. Best regards, L'Occitane Team
We have spoken to [redacted] today and we resolved the matter, her return is now completed and she will receive store credit for the full amount she claimed
Hello, We apologize for the issue at hand as well as not responding on time. You are sending these Revdex.com emails to our customer service email. They need to be sent to this email - [redacted] . As for the complaint itself, we had issues in Canada. Our inventory did not arrive...
on time. We had to ship from the U.S. We covered all customers who were charged customs and duty fees. In this case, I refunded this customer 53.55$ on January 10th. Please see attachment. We apologize for this happening but we were just trying to make sure orders arrived before the holidays. Thanks,[redacted]
We mailed a check to Mr. [redacted] about 2 weeks ago.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Your offer is not in alignment with you stated policy on my receipt.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
L'Occitane:While I understand that you want this to go away (and I will take the gift card and go away, as per my acceptance of the business's response) I still urge you to look into the original issue. My problem involved the denial of a promo code that was originally accepted in the system. I see that on my desktop it asks me to sign in before payment choices are made. I assume that once the customer signs in they will then be alerted to any promo codes that don't apply to their account. My ipad order did not go this way, which is why I ended up surprised at a higher total. My promo code involved a free soap, which then went back to $8 before I knew it. If it no longer free that is fine, but I need a better chance to remove it, like my promo code was removed from me. Please just review the process on a tablet to ensure that you believe it is in the best interest of the customer. I trust that it will be done to the best of the company's ability and don't need to hear back about it. Also, please respond to customer emails. I went to the company before I went to Revdex.com but didn't hear back. Revdex.com is certainly an effective option but shouldn't always be necessary.
Dear [redacted], Please return the items using the attached form. Once received we will examine and replace. Please send us the tracking number for the return by replying to the email you received from us earlier. Thank you [redacted]