We contacted [redacted] upon receiving the return, it takes 4-6 weeks to process returns. she was refunded $111.28 for the Romantic Rose gift set. There are no further refunds due.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...
business response that my complaint will be closed as resolved.
Regards,
[redacted]
We sold [redacted] her Kids Package for 159.95$ online on January 14th. It shipped the next day via [redacted] ([redacted]) . It arrived on January 20th. The product arrived missing some parts. Our customer service rep must have taken a phone call from customer and keyed in parts...
replacements which were shipping via [redacted] ([redacted] & [redacted] ) We are willing to give a partial refund of 20% to make up for the inconvenience of having to wait for parts. However, we shipped missing parts and fulfilled the order quickly after receiving it. She should have emailed us and I would have taken care of this long ago.
[redacted] is probably correct in her assessment that she received sub standard customer service between December 4th and the 20th. We had about 1000 customers wondering where there orders were which overwhelmed our customer service team.We wound up losing 2 units in this particular case as you can...
see in image 2, I believe. The shipper lost the 1st package. We sent another one to make it by Christmas which it did. There was a lot of issues with the major shippers during Quarter 4. A lot of our shipments said 'label created' until the day they arrived. We couldn't resend 1000 packages out with a different shipper in the meantime. 99.9% of the 'label created' ones made it. [redacted]'s did not. So we shipped her another one via Priority Mail. After this, she requested a prepaid label. As is our policy, we only pay for return shipping in times of product defect. This was not product defect. [redacted] even settled this dispute in our favor. We sent the refund today when I saw that the unit was being shipped back to us as a 'refusal'. We will now have to pay an additional 25$ or so to receive this product back. We have now lost nearly 350$ in this. I do not see how it would make any sense for us to operate in a way that causes us a lot of money.
We apologize for [redacted] for the typo. We value all our customers. as an apology and a token of appreciation, we will send [redacted] a $25 gift card. We hope he will accept it.
We apologize if the customer feels there was a discrepancy in the amount charged. The total for the order is actually displayed at the final stage when selecting [redacted]-Payments as a method. What the customer might have noticed is that the sub-total will be displayed on the order page, which will...
not include the taxes. Once the payment method is selected, the Total amount including taxes will be displayed. The customer is more than welcome to reach-out to us by phone ###-###-#### if they feel they were not charged the correct amount, although after reviewing her transaction, we can confirm there is no discrepancy in the charges. Thank you
Revdex.com:Thanks for your action on my complaint. At this time, I have not been contacted by L'Occitane en Provence regarding complaint ID [redacted].Sincerely,[redacted]
We contacted [redacted] upon receiving the return, it takes 4-6 weeks to process returns. she was refunded $111.28 for the Romantic Rose gift set. There are no further refunds due.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...
business response that my complaint will be closed as resolved.
Regards,
[redacted]
We sold [redacted] her Kids Package for 159.95$ online on January 14th. It shipped the next day via [redacted] ([redacted]) . It arrived on January 20th. The product arrived missing some parts. Our customer service rep must have taken a phone call from customer and keyed in parts...
replacements which were shipping via [redacted] ([redacted] & [redacted] ) We are willing to give a partial refund of 20% to make up for the inconvenience of having to wait for parts. However, we shipped missing parts and fulfilled the order quickly after receiving it. She should have emailed us and I would have taken care of this long ago.
[redacted] is probably correct in her assessment that she received sub standard customer service between December 4th and the 20th. We had about 1000 customers wondering where there orders were which overwhelmed our customer service team.We wound up losing 2 units in this particular case as you can...
see in image 2, I believe. The shipper lost the 1st package. We sent another one to make it by Christmas which it did. There was a lot of issues with the major shippers during Quarter 4. A lot of our shipments said 'label created' until the day they arrived. We couldn't resend 1000 packages out with a different shipper in the meantime. 99.9% of the 'label created' ones made it. [redacted]'s did not. So we shipped her another one via Priority Mail. After this, she requested a prepaid label. As is our policy, we only pay for return shipping in times of product defect. This was not product defect. [redacted] even settled this dispute in our favor. We sent the refund today when I saw that the unit was being shipped back to us as a 'refusal'. We will now have to pay an additional 25$ or so to receive this product back. We have now lost nearly 350$ in this. I do not see how it would make any sense for us to operate in a way that causes us a lot of money.
We apologize about this and realize we had some issues recently. I have issued the full refund. It will appear in their account in 3-5 business days.
We apologize for [redacted] for the typo. We value all our customers. as an apology and a token of appreciation, we will send [redacted] a $25 gift card. We hope he will accept it.
Hello,We have issued a full refund for this. It was issued November 28th. Thanks,[redacted]
We apologize if the customer feels there was a discrepancy in the amount charged. The total for the order is actually displayed at the final stage when selecting [redacted]-Payments as a method. What the customer might have noticed is that the sub-total will be displayed on the order page, which will...
not include the taxes. Once the payment method is selected, the Total amount including taxes will be displayed. The customer is more than welcome to reach-out to us by phone ###-###-#### if they feel they were not charged the correct amount, although after reviewing her transaction, we can confirm there is no discrepancy in the charges. Thank you
Revdex.com:Thanks for your action on my complaint. At this time, I have not been contacted by L'Occitane en Provence regarding complaint ID [redacted].Sincerely,[redacted]