GotoBus

Revdex.com:
I appreciate all your efforts in achieving
this outcome and thank you for this.In relation to gotobus, it is a disappointment that I had to go to these lengths and effort to achieve this outcome after literally all the phone calls and seven emails backwards and forwards stating that I had received the tickets and that I should have called (which I did.) Nonetheless, I will next time still give the business another chance and hope that I do not have to follow this procedure again
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The pickup location is located directly across the parking lot of the hotelI was not going to stand in the cold (degree weather or less) waiting for the bus to comeI stood in front of the hotel's lobby window waiting for the bus to arriveThe bus did not showLike I stated previously I have receipts from *** showing my arrival time (to the bus location) and departure time [which was well over an hour of waiting]My parents can vouch for me and my friend, who was in New York can vouch for meI have the phone logs of me calling GoToBus.com and *** *** in which there was no pick up and I called multiple timesBoth companies are unprofessional and no courtesy was provided if the company doesn't uphold their part of the agreement
Regards,
*** ***

Dear *** ***,Thank you for contacting Gotobus.com,we sincerely apologize for any displeasure you may have encounteredTo clarify, GotoBus is not a bus operator, instead we are a third party much like ***, in that we list services online and allow you to choose which service to
take. As you might already know that the policy states: Tickets are TIME and DATE specific, if you missed your bus, generally speaking, your ticket will be expiredBased on the Notes we have on your booking, our representative had tried our best to request another expectation for you from the actual bus companyUnfortunately we failed, since this is not your first time missed your bus and we already help you for One Time exception in the past, the bus company refused to reschedule these expired tickets.We are sorry if we could not help you out this time, please understandShould you have any further questions, please feel free to contact us.Thank you!Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The business provided a generic statement that they have do inform their customers regarding additional fee they will have to pay on the tour bus The issue is that this disclosure is sent to customers AFTER they purchase their tour tickets.EVERY customer on the bus was surprised that they have to shell out more money for a paid tour It is a deceiving practice to promise a "cheap" tour only to hit by surprise charges later.I received a phone call from a company representative weeks ago The gentleman said he will try to see if he can get my $90back but I have not heard from him sinceRegards,
*** ***

Dear *** ***,Thank you for contacting Gotobus.com,We are sorry for the inconvenience, if you were not able to use the service again, we will refund the ticketPlease contact our support to provide your last digits of the credit card that you used on the purchase for us to process
the refund. Should you have any further question, please feel free to contact us. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. location: firstly, both the "Parking Zone" and "Pick up Zone" need across street of North Quincy High School, so I do not think this specifically mention is usefulSecondly, the "Parking Zone" is more than ft away "Pick up Zone", and there are many cars stop between these two locations, men can not find the "Parking Zone" if he stand on the "Pick up Zone"Thirdly, yes, *** at NQuincy has Parking lots, but the Bus pickup zone have only oneAlso, I asked more than people (native) for help, they told me I am in the right location and suggest me waiting for a while since some buses often lateseat: in the e-ticket, your company mentioned “Please arrive at the station at least mins before the scheduled departure, as seats will not be held”So the seat were not reserved for me after mins before the scheduled departure24/phone line: yes, I called that line! From mins before the scheduled departure (08:20) of that day, I called your company (*** more than times, but it came to voice mail automaticallyI asked my friend to call that line, it also came to voice mail automatically(I reserve the call records of that day). Then I called *** *** ***, they told me I should call your company to solve this problem since my ticket was brought from your websiteContacting time: In fact, I contacted your company through GotoBus FAQs at the evening of 02/29/2016, but the customer service did not solve the problem since he/she found the address in your website is "Parking Zone" (your company revised the address secretly that day)
Regards,
*** ***

Dear *** ***,Thank you for your reply,The policy has been stated on the itinerary page before you placed the booking (see attachment).Should you have any further question, please feel free to contact us.Best Regards,TakeTours.comGotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I was informed by other commuters that they too went through the same issues and once they got to the bus station with there "expired" tickets they did not have to purchase more tickets instead they had to wait for the next busSo I would really appreciate a refund
Regards,
*** ***

Dear *** ***,Thank you for contacting TakeTours.com,On June we replied your filed complaint regarding this case via emailSince then you did not response the message.The tour guide simply asked tourists whether want to join the "Optional" tours, he did not forced the traveler
to purchase any ticketThis group of travelers violated our agreement in which:You cannot buy / use the tickets on your own or use City Passes. The travelers used their own City Passes, therefore, tour guide has right to ask customer to leave the tour. Should you have any further questions, please feel free to contact our support. Best Regards,TakeTours.com

Dear *** ***,Thank you for taking the time to share your experience and we sincerely apologize for the unpleasant experience you had during the trip.While ***.com only works with reputable tour companies to ensure the best travel experience and most memorable time, when your travel
experience did not meet your expectation, you deserve an explanation besides an apologyWe have located your booking and your travel was booked with *** TravelCustomer satisfaction is incredibly important to us and we want to let you know your email has been forwarded to *** TravelOnce the tour operator responded our message we will forward it to you.You could also follow up this complaint via support@***.com or contact us at +***
Should you have any further question, please feel free to contact us.The *** ***
***

Dear *** ***,Thank you for sharing feedback with Gotobus.com,Please accept our sincere apology for the experience you had with *** *** ***! We had already forwarded your complaint to *** *** *** Bus company and further investigate is on going with their management
We appreciated your voice, which helps us to work with the service provider to improve their services in the future. We would like to issue you the refund for these tickets, please contact our support via [email protected] or call us at ###-###-####Please have your last digits of the credit card ready. Thank you for taking the time to send us your feedback and have a wonderful dayShould you have any further questions, please feel free to contact us via email. Best Regards,Gotobus.com Support Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Here is my last four digits to my debit card that I had used to purchase my tix. ***
Regards,
*** ***

Dear *** ***,Thank you for your reply,As per record, this is not the first time you used this service, according to the system, your had travel from New York to Quincy day before your departure from Quincy to New York, as we double confirmed with ***, your bus drop off and pick up location is the same. We can't really tell why you were not familiar with this location when you suppose to be there before. Anyhow, since you did not use this service, and you refused our offer to reschedule it, we could issue you the refund for this ticketPlease contact our [email protected], and provide your last digits for the credit card that you used on the booking for us to process this refund for you. Should you have any further question please contact us. Best Regards, Gotobus.com

Dear *** ***,We appreciated your understanding, We are able to refund the amount to a different bank account, or if your two cards are under same account, you can also request the bank to transfer the amount to another card.However, for processing the reimbursement, could you please send your information to our accounting email: *** while please cc me as well: *** (you can also contact me via this email)From there, our accountant/accounting department will need some further information from you in order to transfer the funds for you, and please understand for security purposes, we can not ask those information here. For your second request, that we did sent the request to ***, and I have forwarded it to their managerHowever, we still haven't see their manager's reply as yetUnfortunately, their manager contact info we can not share with you without permissionWhile the manager of *** *** replied our claim, we will help you further from there. Should you have any further questions, please feel free to contact us. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.\.
Are you even reading my letter? NOTHING about this is like an airline! NOTHING! I can't even reach a customer service person on your line. You CHOSE to use *** Bus Company and they should not be in businessYOU are putting people in danger. Added to this, you continue to lie about the hotel who DID tell me they would issue a COMPLETE refund. However, they NEVER had a reservation under MY name!!!!!!! This is all being reported to a lawyer. A major Columbus news station is also interested in my story and your business is going to be investigated. This is your last chance to refund me the entire amount of the trip or I will move forward with the attorney general, the news, my lawyer, and police investigation
Regards,
*** ***

Dear *** ***,Thank you for contacting Gotobus.com,According to the policy with *** Bus Inc, the tickets are non-refundable due to weather condition, customer can freely reschedule the tickets to another departure date.We apologize for the inconvenience caused by the cancellation, please
contact our support for reschedule your tickets. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The email from gotobus.com states that the pickup location is "at the gas station across from the ***" which is PRECISELY where we waitedIf other passengers boarded the PM bus, it is because they'd taken this bus before and knew from past experience that that is not actually the locationThe location where the bus actually picks up passengers is across the street, in an unmarked parking lot, completely out of view of the gas stationThis is where other PM passengers were waiting for the busWe all got on a bus around PM, which did not leave until PMSo yes, we boarded a different bus but it was two hours later than anticipated, to no fault of our ownYou cannot tell passengers one location and have the bus pick them up at a different locationThis is the fault of the company and not mine, and to say other passengers made it is a moot point-- there were many who did notI have had many experiences with this company-- always due to a lack of communication on their part. To give another example, the last time I took this bus, there was a riot where people were screaming and fighting, women with babies had been waiting outside for hours and no one told us when the bus was coming or if we'd even be on it.
Regards,
*** ***

Dear *** ***,Thank you for your reply,We have received the response from tour operator *** as following:"We sincerely apologize customer felt unhappy with their tripThe hotel we used was *** *** *** at Fresno located at *** ** *** ***, Fresno, CA The customer never mention anything regarding the problem with the hotel front desk and our tour guide, so we were not aware until we heard from the customer We contacted the manager and they claim the fan was turned at min., that's why the fan wasn't running We wish customer had mention to us regarding the hotel issued, we could change room for them We would like to offer 20% off on the next reservation for this group of customers as our sincerely apology. Please do not hesitate to contact us if you have any questions." Please advise whether this offer from the tour operator will be acceptable to you Best Regards, TakeTours.com

Dear *** ***Thank you for contacting Gotobus.com,We had investigated this case with *** *** ** ** *** *** Based on the information provided by the staff inside the office, that they did a courtesy discount on your ticket purchased on May 30th, because your ticket was expired on 29th, by policy the ticket is not longer valid.Your booking was placed on May 28th, you had enough time to reschedule your ticket via email/live-chat/self-rescheduling to adjust the ticket, since the ticket was sent to your right after you booked it.Should you have any question, please feel free to contact us via [email protected] Regards,Gotobus.com

Dear Revdex.com,We received a dispute from *** *** for the amount of $as Mr. *** *** claimed a refund for a price difference that unfortunately did not apply to his caseAfter responding to the case, *** *** determined to close the case to the merchant's favor (ours)We believe that this case should also be dismissed, as it is presenting a different reason for the complaint. There was no mention or document related to his daughter being sick on the original claim or the *** *** claim, as he claims on his current Revdex.com complaint.Please see attached the response from *** which includes the original reason of dispute. We understand the customer's frustration, however we must follow our cancellation policies as there are costs associated to a confirmed itinerary, and the customer did not show up the date of departure for the tour, which was schedule for July 4th. Thank you for your understanding and please feel free to ask any additional questions. Best Regards,*** ***Manager