GP Movers

I asked them to give me a quote. We went through the details of the job and the quote. They made it very clear that our things will be moved with great care and that nothing but the best service would be provided. The movers came to move our stuff and their actions met the high standards just like they promised. Every piece of furniture was moved without any damage. Very happy and pleased. Highly recommended!

The service was beyond excellent. Too expensive professional and friendly group of people.

This moving company was very courteous, quick, and certainly the best! I do not think I can recommend them enough. They have the idea for me beyond stressful and stress-free. They helped me all the way from beginning to end with all the questions I had.

I requested the services of GP Movers, or Guaranteed Price Movers, for a move out of state very recently. I saw that they were a fairly large company and therefore reputable.
It was when they came to our house that I saw them in action. The movers where very polite, well put together guys. They had a "lead" guy, which also gave a feeling of structure. That was good. They packed what we couldn't very carefully and were diligent about everything.
Then came the aftermath. This was after it was all said and done. Despite having an inventory taken and of all major appliances accounted for, the lead mover, [redacted], told me that there was more than what was listed for storing it all. So I was charged an extra 570$ on the spot.
I did accept it, as they do warn you before hand that you may get charged for it. Then [redacted] went into other things which made me, and even my brother in-law, question him.
You do not send laborers to your home to remove your hard earned, highly valued things, and expect them to act as legitimate diplomats to your company, and that is clearly something this company thinks works for them. This is why I am giving them the most negative review I can.
[redacted] pointed out on the work order several things that made no sense, then lead to me realizing he was trying to lead me into something else.
"Upon pick-up" is specified on the work order--meaning, what you will and will not be charged for upon pick up. One thing waived was the "Elevator and long haul fee", a fee of up to 75$. [redacted] tried telling me that this was in effect--that we owed the fee.
I pointed out to him that this was not correct and it is only upon delivery. He looked confused, but more surprised, that I had actually read the thing and called him out on it.
I was completely put off from that point. The next thing he nearly insisted on was what set off the red flag for me, and as I mentioned, even my brother in law had to say something.
Once again [redacted] was trying to point out something that cost more money suddenly. It was about the extra packing and labor. He was insisting that the packing materials and labor were two different things. I again pointed out and showed him the clause and that it clearly stated this was not the case. My brother in law stepped in and explained more clearly--in Spanish.
My stress level went through the roof. I did not know what else to expect from this company after this.
Now as I write this, the "dispatch" department there in California has one person trying to reach me. She had been calling the wrong number the whole time, and emailing me. Despite my calling every extension, not one human being answered the phone. From Monday to Thursday afternoon--not one single person, for one extension, ever picked up. It went to an answering machine.
I left a frustrated email with [redacted], the dispatch rep. She had, as I mentioned before, been trying to call my old number.
What made no sense is that [redacted], a sales rep there, and Avi Sharik, an inventory rep, both had my correct number. Even the MOVERS had my number right, when they called me thirty minutes before arriving.
However they are running things there is beyond me. But it does not seem at all organized beyond making a sale and getting their own customers' blood pressure high. I would highly recommend someone look into this company's structural areas of communication, meaning, the departments they have handling everything. Because if they are as big as they make themselves out to be, you should not get a voicemail for every single extension you call and even if that is the case, you should get a call back or an email within a few days. Not a week.
I am still waiting on "[redacted]" to get back to me, because all of our things are in their hands right now--and they expect the other half of payment upon delivery.
Not recommended. I should have paid heed to the other reviewers.

The sales rep was quick to respond to my phone calls and email. Everyone in this company was very polite, courteous, and helpful. They would always start and finish everything on time. They were very very responsible and respectful to all of my belongings all the time. They were honestly amazing! I really like this moving company, especially the movers. They’re very kind and highly mannered in every way. They even stayed to clean up my new place after the move and didn’t charge any extra for that. They are highly recommended. So satisfies with this move!!!

Review: Following this review I received a phone call from a younglady named [redacted], profusely apologizing for my horrible experience and wanting to see what can be done to turn this around.

A little late, but hey they're trying right? Well it just gets worse from here.. July 25th I emailed a detailed account of my experience, the same day she confirmed receipt of my email and said to get back to me soon as soon as she had consulted management.

Well drumroll.... Its August 11th and I have yet to here from them... Its just bizarre..

[redacted]­**

From: [redacted]

Sent: Fri 7/25/14 1:33 PM

To: [redacted]

Hi [redacted],

Email seems to be the best way to communicate, which is fine.

Let me give you some background that will possibly assist in you understanding me better. I have worked for 1 company for 9 years. With them I have relocated 5 times over the past 9 years for work. Each time pretty significant distances. Even to Europe and from Europe once. So I have moved before, I am organized, I know the process.

This time around instead of using [redacted]l (The company that has most of my company's business), I insisted on using GPM.

I am in the hospitality industry and work for a global company with 1100+ hotels worldwide, moving is part of our gig. So I move, my colleagues and friends move often. We are always exchanging experiences and recommendations for moving companies.

I have managed large teams of customer service associates, so I know 'how its done', and how to manage a guest/client's expectations, however challenging it can be sometimes.

So I think my review is pretty thorough, as I don't like to leave a 2 star review without explaining in detail why. Everyone deserves that much.

My main frustrations:

- The dispatch fiasco. I spoke to 5 different people, 2 of which practically yelled at me that I was wrong. No one was able to give me a straight answer, It took weeks to get resolved. I had to call in and follow-up several times, NO ONE took ownership of this issue.

- Delivery date confusion. You cost me 2 days of work. I took off 2 days because there was no other way to ensure I would be home. Didn't get a time until hours before the delivery. So here you literally costs me money. (For your insight in $ you cost me $750 as I make $375 per day) I am sharing this personal information because again, I need you to feel how I feel.

- Lost suitcase. IF I would have not seen it, no one would have. It was labelled to go out to another delivery. Simply said, you didn't solve that, I did.

In terms of damages, my lamp shade was ruined (has been thrown away since). That was it. No other damages.

After all this I gave all delivery guys a generous cash tip because I recognize their hard work, and many of the things that went wrong, were not their faults.

You are asking me what can be done? I tell you what I would have done, as you did have an opportunity to turn things around, but you didn't take it. You chose to charge me and ignore me instead, until now.

What I would have done: With the list of things that went wrong here, it is unjustified to charge a client the full fee or a fee at all for that matter, because you simply did not fulfill the expectation.

Also taking into account you want to be considered for their future business. If my career continues on this path, I will have numerous moves in the future. You would need to look at the bigger picture here and consider what happens when this client pays and leaves very unhappy. As is the case with me. I have had 2 colleagues move to NYC since my move, both asked me who I moved with. I don't think I need to share that I urged them to look for another company. So you do the math. So far 2 lost referrals. 1 a family of 3 and the other a family of 5... Both multiple bedroom homes that needed to be moved. $$ and business lost.

[redacted] I am not looking to drag this on for much longer, but you reached out, which I appreciate, and you asked what can be done to turn this around. A full refund and a future discount would be in order, with the potential to redeem yourselves and earn back my and my reference's business. Sometimes you have to absorb a loss to get multiple wins in the future. Its not about the money, its about doing what is right.

Awaiting your reply I remain.

Thanks

[redacted]­**

I relocated with GPM from Los Angeles to New York city and it was eventful to say the least.

The experience started of very positive, great responsiveness from the agent who did my estimate. He was friendly and efficient. I was relieved as nothing is more stressful then moving, I was confident everything would be fine.

On moving day, the movers that came were Awesome, great communicators and even funny. They put me at ease that my stuff would be well taken care off.

Then everything went downhill fast... There was a discrepancy between the dispatch centre and the sales department, where I was given the wrong information with regard to my delivery and I was told an extra $300 would be charged as I was moving into the city of manhattan thus not easily accessible... I disputed the charge, as the name states 'Guaranteed Price Movers'.. This was never laid out as such by the individuals I had been speaking to prior to dispatch contacting me.

You can't surprise me with a $300 extra fee. Long story short they eventually admitted to their own error in communication and there being a clear gap in knowledge between the dispatch centre and their sales department. The fee was waived.

Getting a straight answer for a delivery date was also challenging and in turn very difficult for me to manage as I needed to take a day off from work. When the the guys came to deliver I let out a sigh of relief... The guys were friendly and helpful. My couch was to large to get into my elevator or up the stairs and the guys tried repeatedly to get it up for me, which I very much appreciated. They tried everything they could but eventually had to give up. My couch was simply to long..

Then as we were wrapping up and I am having a good look at my items I see I am missing a suitcase. The guys verified the inventory list and confirmed a suitcase was missing. My hart dropped... Off course it was the suitcase with my most valuable clothes that was missing... They left, and called me a few hours later to advise they found the suitcase. It was labelled to go out with another delivery.

Mistakes can happen, we are all human after all. However considering the series of events at this point I was just not happy with the overall experience.

I would have expected a follow-up call with an apology from management, but this never happened... While unpacking I saw one of my lampshades was damaged. I just didn't have it in me to have to go through the whole reimbursement process on top of everything else, so I let it be and moved on.

I have done several moves with moving companies and this experience overall was unsatisfactory. I would not use them for a move again in the future. The only reason this is not a 1 star review is because the actual movers were great guys and that needs to be highlighted.Desired Settlement: I would like to receive a full refund back to the card I used for the 2 payments.

Business

Response:

On behalf of Guaranteed Price Movers we apologize to our client for any miscommunication or inconvenience experienced as a result of the move. Unfortunately, we are not able to offer a refund of the moving expenses as requested for $1594.25. Prior to the actual move date of April 12th, 2014 our sales representatives prepared the moving quote for the client after a visual inspection of the items was performed so we could present the most accurate quote as possible. During the period of March 2014 while discussing the negotiations, our client did not have the actual address in New York of where we would be making the delivery. Some areas of New York we are able to get access with the 18-wheelers that transport the items from California to New York, while some areas we cannot get access and smaller trucks are needed for Shuttle Service. Since not all our customers require the Shuttle Service we do not automatically charge for the service. The quote presented by email to the client stated "Shuttle Fee: If we cannot get access to your street with our truck, we need to rent a smaller truck to complete the move. Shuttle charge will apply at the rate of $300.00 for the first 500 cu. ft : each additional cu. ft. is $0.50." Since the final delivery address provided to us by the client did not allow access for the 18-wheeler we informed her of the $300 Shuttle Fee. After discussions with our client we agreed to waive the $300 fee as a courtesy. The removal of the Shuttle Fee was an additional courtesy since we had already waived any charges for stairs, elevator, and long carry at the pick up location as well as waived the first two flights of stairs at the delivery location. We also allowed the delivery balance to be paid by credit card instead of certified funds as listed on our quote and contracts. In emergency situations we allow customers to pay the final balance due by card with a Service Fee of 5%, but this fee was also waived for our client so no additional fees were collected for the move. During the negotiations prior to the pick up date, our sales representatives provided in the quote the delivery time frame to our client, which corresponds to the delivery time frame on the contract as well. The delivery time frame we provided to the client was up to 21 business days effective from the first date of availability. The first date of availability is provided to us from our clients as to the first date they can start to receive the shipment. Our client provided us with her first date of availability for May 1st, to which we had up to 21 business days thereafter to perform the delivery. The delivery time frame was expedited greatly and we were able to perform the delivery on May 6th, only four business days after the first date of availability. It seems that all the items were delivered and the only item that did not arrive in the same condition as how it was shipped was the lamp. Per Federal regulations we cannot file a claim on a customer's behalf for any damaged items, it has to be filed directly from the customer. Our customers have up to nine months after delivery day to file a claim, so there is still ample time for the claim to be filed regarding the damaged lamp. We utilize a third party agency of Claims Service International that can be reached at ###-###-#### or [redacted].[redacted].[redacted]. Given the amount of adjustments we have already provided, we cannot offer any further discounts. We offer our sincerest apologies for any terms of condition or services that were not explained verbally to the client and we hope she will proceed forward to file the claim for the damaged lamp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

?This response is infuriating as you have placed a lot of effort into misrepresenting what actually occurred. I stand by my ask of a full refund and will continue until this happens It is truly sad that you as a business are unable to take ownership of your mistakes. It’s sickening actually to see your attempt to twist this story.

So therefore let’s look at the facts, supported by the email communication I had with YOUR staff during this painful move.

Shuttle Fee (Reference to Email Trail 1 & 3):

- My delivery address DID allow access for an 18-wheeler, so your statement above is INCORRECT

- See emails from YOUR employee confirming that

- ALL your staff was misinformed and NO ONE knew why the shuttle feel applied to the island of Manhattan

- The fee was waived because:

1. Your staff misinformed me

2. Your staff themselves did not know why there would be a fee

Let it be clear that you did not ‘Do me a favor’ or ‘Made an exception’ This refund was because you were wrong, plain and simple.

Credit Card Service Fee (Reference to Email Trail 2):

- Your NEVER advised there was a credit card service fee

- YOUR employee just send me the form to complete and NEVER mentioned any fees being waived

- Again you are misrepresenting what happened and making it seem that you are doing me a favor.

- Credit card service fees were never mentioned or waived

Delivery date (Email Trail 4):

- YOUR employee advised the latest delivery date would be May 5th

- Again see the email confirming that

- Multiple promises for phone calls to me with updates during these days. You again failed miserably here. See email trail

- Your truck was DELAYED! See email trail

- Delivery eventually happened after 10PM very late at night May 6th

- 2 suitcases were lost, so they had to comeback May 7th

- I was forced to take 2 days off from work

So now that you forced me to spend time to discredit your entire email of lies, please proceed to issue a full refund back to the 2 different cards that was originally charged to pay for this move.

Awaiting confirmation.

Regards,

[redacted] )

Business

Response:

[redacted],

Here is the response attempted to post online:

In regards to the necessity of having a smaller truck perform the delivery, I will attach a Truck Route map as provided by the [redacted]. As you can see on the map, there are several restrictions regarding truck sizes and accessibility within the area. Since we utilize the largest vehicles in the industry (75 feet bumper to bumper with maximum height capacity) many of our trucks cannot physically access the narrow roads and congested streets. Since we did not charge $300 for the Shuttle Service, we cannot reduce the fees for something that was already waived.

During the email and /or phone interactions you had with our representatives prior to delivery, they were aware you were not completely satisfied thus far. In efforts to resolve those concerns, our crew wanted to make any accommodation they could that may make the delivery as smooth as possible for you which is why we accepted the delivery payment by credit card and did not charge the 5% Service Fee. The fee many not have been discussed with you because it had been waived and was not going to affect your charges. Our standard delivery payment methods can be found within the quote from the sales representative as well as the contract stating the delivery balances need to be paid via certified funds only. Certified funds may include cash, cashier's check, or postal money order (PMO). Debit or credit card payments are not considered certified funds and are normally not accepted for the delivery payments, but we made an exception for you. You may review the Payment sections of your paperwork to confirm the standard methods.

Unfortunately, there are several factors that may delay a shipment that is being transported coast to coast which is why we do not guarantee delivery dates. However, we do guarantee to have the items delivered within 21 business days from the first date of availability. Since your items were delivered on May 6th and your first date of availability was for May 1st, the delivery time frame was well under the guaranteed 21 business days. When the items were in transit and you were provided with a potential delivery window of May 1st through May 5th, this was the best estimation at that time of when the driver would be arriving to perform your delivery. Unfortunately, the driver was delayed and we informed you on May 2nd the delivery may take place beyond May 5th, of which it did by one day.

We certainly do apologize for any inconvenience you may have experienced during the move, but we cannot offer any refunds. You paid for service to move household goods from California to New York and that is exactly what we did. The services were rendered in full in agreement to the signed contract and all fees have been paid in full accordingly. You may still file a claim with Claims Service International for any reviews.

Please let me know if you need anything else. We appreciate your assistance.

Thank you,

Guaranteed Price Movers

Customer Service

Phone: ###-###-#### (AZ Branch)

Fax: ###-###-####

[redacted].[redacted]

This moving company is honestly great. The phone calls were good and clear, everything to the point and the booking was also very fast and simple. The service was very professional. This moving company left me with a good impression and I am definitely hiring them again for my next move!

My move was excellent!

I would definitely use flat rate again and will recommend to my friends; next time I may even add the option of packing my belongings.

The movers were very polite, professional, and nice. They showed up on time and showed respect for my property and belongings. They protected everything adequately. I have no complaints!

I had a great experience. Thank you for making my move so much easier!

My gf recommended this company for my move.

When I called them they gave me a good quote, so I didnt have to call anywhere else.

They arrived on time and packed everything nicely.

I checked everything after they unloaded and nothing was broken or missing.

So I guess I would use them again.

All I can say really is that this moving company is really amazing in every way! From the booking to the movers and to the estimate! Even to the move itself. Everything went smoothly and I’m definitely hiring them again!The booking process was very easy, the movers [redacted] and [redacted] showed up on time. These guys were fabulous and organized with the timing and the whole move, which made my life a whole lot easier. Amazing from start to finish

I have discovered that Guaranteed Price Movers is the legal name for City Moving. DOT US [redacted]. I received inaccurate customer expectation setting from City Moving from the start. Before I signed, salesperson Brady Robinson told me the following: 1) crib disassembly and reassembly was included in the price, 2) Brady would be my end-to-end contact throughout the move process, 3) that wardrobe boxes would be included at no additional charge, and 4) I would be surveyed throughout the process to ensure my satisfaction with services rendered. Out of these commitments, I can report only that the crib was indeed disassembled. On the delivery day, Zachary Lawrence informed us to have an additional $300 in cash/money order for long haul and/or shuttle service. Aside from this being more than 15% of the total moving charge, the cash/money order only mandate for additional charges should have been set at the front end. The brokered firm that performed delivery reported this happens often. Zachary also informed me that City Moving would charge me $60 an hour wait time if we wanted to get a smaller truck. The contract, however, states a $50 an hour wait time. Interactions with this company post contract signing felt shady. On delivery day, not only was the crib not assembled, the hardware wasn't provided. I have initiated a claim providing the crib details (Delta Crib & Changer. Style: 8[redacted]), but have not heard back. We need the hardware to assemble. Movers did not clean up after themselves, leaving a mess for us to clean up.

The movers didn’t ruin anything. They were very cautious with everything and they made me feel very comfortable with the move. From the minute I made the phone call everything seemed so right with this company. The way that the sales rep spoke with me on the phone, it was so professional and helpful. I am definitely taking them again! Great work guys!

Best moving company I have ever used so and probably the best that I will ever use. Absolutely first class service, from the customer service to the estimator to the great and kind movers. This moving company is absolutely great!

It went even better than I expected it to go. The movers did their job perfectly! They worked quickly and they had to move a few big pieces of furniture going down the stairs, because the elevator in my apartment does not work. I barely even heard them complain. I am proud to say that this is definitely a highly recommended moving company!

Guaranteed Price Movers provided excellent service for my move. They arrived on time. Worked Carefully and Efficiently. They knew exactly what was required for my moving/packing needs. I could not have asked for a better Moving Company. Their guaranteed price and there were no hidden extras. Very refreshing to work with an honest ,knowledgeable company. I highly reccommend them and will use them for future moves...

I was very satisfied with the estimate. This overall moving experience was wonderful and they worked with me until I was completely satisfied. They are very efficient and high quality. Did I mention that their service is first class?

The whole move was 3 hours. I had a lot of heavy and big items to carry. The movers were very nice and I was very pleased with the quality of service of my move with this company. I would highly recommend them. They do an excellent Job!

Awesome experience! I booked one week ago and the booking was very fast and easy. The three movers worked fast and made this moving experience as best as possible. I am very pleased with this professional service.

I have used this moving company for a few of my moves. They qualify you with the best service possible and make you feel completely secure with all of your items. They never disappointed me and always made me feel satisfied with the whole move. I highly recommend this moving company to whoever is moving. They were very careful with everything and it made me appreciate them very much.

I will always use them for all of my moves.

Thank You [redacted]

They didn’t hesitate to do anything I asked from them. They even cleaned my new place after themselves, and made sure I was completely satisfied with everything. They did the job exactly like they were supposed to.I was very happy and fully pleased with this moving company. I don’t think I would be using any other moving company! Absolutely amazing!

Excellent company, with nice staff. They acted fast and accurately. I am completely happy with their services. They informed everything clearly about all of the prices. They also arrived on time and really cared a lot about the entire move-they were great.

Guaranteed Price Movers showed up early and moved quickly. Super nice guys and hard workers. They even put together my couch at the new apartment. I would definitely recommend these guys in the future!

I will definitely be using this company again for my next move. Before my move I was really scared and anxious in having anyone touch all of my furniture and belongings. But after I used this moving company, their excellent services proved me wrong. They were very trustworthy and understanding. A lot of my close friends told me strange and upsetting stories about their movers before I started moving this company and I was really horrified. All of our important and valuable furniture were handled with great care and responsibility. I highly recommend this moving company!