GPS Moving & Storage

On 1/11/a consultant met with Mrs [redacted] and performed a thorough walk through of each room and put together an accurate list of items according to what the customer would like shipped including file boxesAll our quotes are guaranteed and binding according to the list of items which each customer is sent a copy via emailMrs [redacted] received her quote from her onsite visit the next day on 1/12/Included is the information listed below to show the customer all the items requested to be shipped and should there be any changes they should contact us to make necessary changes If you have submitted an inventory list of your belongings please review the list below to confirm that the information is correctSince this list is used to determine your guaranteed and binding price, please let me know if there are any changes/updates that need to be made to the list On 1/12/customer emailed our sales rep to correct some of the items on her list and was sent a new quoteMrs [redacted] contacted us on 1/14/and 1/20/to update delivery address/email/contact numbers and discuss discountsOn pick up date 2/29/before the move took place our guys did a walk through and got an actual inventory countWe calculated boxesWhen brought to her attention about her box count she stated she did not say boxes she said there will be boxesWe gave customer additional free boxesNow we have additional boxesOur foreman told customer the additional cost for the boxes and asked if she would like to ship them Customer agreed and continued to sign her contractAll of GPS Moving customers sign a contract before move beginsOn the contract it states “price was agreed to before move began” with her handwriting and signature On delivery date there were some damages to items that were signed by Mrs*** A claim was submittedWe apologize for any inconvenience or miscommunication between GPS Moving and Mrs***We are willing to work with her to try to resolve this matter with both parties being satisfied with the outcomeSince the claim is in the processing stage we would like the opportunity for the claims department to finalize this case as the law says All GPS Moving customers are welcome to contact us or the Claims Department if there are any questions or would like to check the status of their claim Thank you for your time and patience, GPS Moving & Storage

We recently had to move alot of items from California to New Jersey Basically a ftvan would be completely filled up The thought of the move was overwhelming However, once I contacted GPS it became evident to me immediatey upon speaking to Tammy, the coordinator in the office, I knew they were the ones for the job I had gone on-line looking for a company that would be able to accommodate us since we had a very small window of time, to meet, decide and move We had less than days for the decision making To do, not to do, do later, etc Once we found out that [redacted] the Dispatch Manager would actually meet us at the site where everything was located, it was a big relief The reason for this is because every other company (and there were at least 10) would not take the time or make the effort to meet They would email a form that had to be completely filled out, item by item and nothing less Once we met with [redacted] he laid out the entire process and made us feel confident that this job could be done in a timely and most efficient manner We were correct Once the truck showed up for the delivery in New Jersey, they got busy fast They came in an wheeler, friendly, efficient and very fast They had called me two days prior to alert me to the time frame, then the day before and also instructed the method of payment that would be expected at time of delivery, etc As easy as it was at the beginning, the end result was excellent as well Anyway, I cannot say enough about this company Hire them fo your moving needs you will not be disapointed!!!

The staff at GPS moving was amazingMy sister had used them for her move and suggested I give them a call From the first call I made I new that I contacted the right placeAll of my questions were answered honestly and in great detailThe relocation consultant offard that I have a in home evaluation done prior to my move to make sure that all of my needs were met and I knew what my binding price would beThe crew arrived on time and worked very hard .........packed up my bedroom home in less then hours About days latter I received everything in TX in excellent condition All of my belongings were unloaded carefully and assemble in the rooms I wanted them in I highly recommend these guys! Many thanx to Tammy, [redacted] ***, [redacted] , and [redacted] and Mike [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] THIS RESPONSE FROM GPS IS NOT FAIR AT ALL FOR A CUSTOMERIF THEY DONT FIND THE DINING TABLE LEGS THEIR OPTION FOR ME IS TO GIVE THE EXACT AMOUNT OF $ THAT IM CLAIMING FOR, FOR ALL THE LOSSES AND DAMAGEs, OR FIND ME THEIR OWN CARPENTER TO REPAIR THE LEGS OF MY DINING TABLE HERE IN ROANOKE , VIRGINIA AND SHOULDER THE EXPENSES AND PAY THE REST OF MY CLAIMSI HAVE VIDEOS AND PICTURES ON MY PHONE OF ALL MY THINGS SENT THRU THEIR MOVING COMPANYThank you

Documents that you requested

GPS Moving takes full responsibility and is working directly with the client to resolve all issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below GPS’s continues to misrepresent several facts in their response to my complaint, in order to justify adding additional costs onto the original guaranteed price that I agreed on.The first statement in their response was what they claimed happened during the visual inspection on January 11th, when GPS sent [redacted] to my home to do a walk throughHe went through every room of my home and garage and noted my entire household inventoryI had a stack of file-sized boxes flattened out on the floor of my garage, which I had planned to use in packing smaller items [redacted] asked how many there were and I estimated approx30-boxesI also had a number of plastic bins that were going to be used to pack items, as well as a stack of additional empty product boxes in a corner I had planned to use (which would hold TVs, microwave, vacuum,etc.)At that stage of my move I had no way of estimating how many boxes it would take to pack up my entire house, as I am not a professional moverThat is the job of the moving company professional to estimate how much space my items would takeAt no time did I ever state that my entire household would require only boxes, as [redacted] falsely claimedHe also told me on 1/12/that the delivery time for items going from the West Coast to the West Coast would take 5-daysThe movers on moving day also gave me this time frameIn reality, it took them days to transport furniture states away, and when I reminded them of the time frame [redacted] gave me he claimed that he told me it would take up to daysThis is a blatant lie.Another statement they made in their response to my complaint was that I contacted them on 1/12/in order to correct some items on my listThe truth is that after the walk through inspection, A** added an additional $to my original quote, and submitted an updated inventory list WHICH WAS EXACTLY THE SAME as the original one I had provided to ***, the sales rep who had provided the original quoteI sent [redacted] an email questioning how they could justify adding $to the original quote when nothing had been added to the original inventory list(I have retained a copy of that email exchange.) ***’s justification for the price increase was that he said the bookcase and queen bed were bigger than expected, and that I had more plastic bins than what I had listed on my original inventoryA queen-sized bed has standard dimensions, and I had not misrepresented the size of the oak bookcase to K [redacted] because I told her it was oak with five shelvesI conceded that I might have miscounted the number of plastic bins, but didn’t feel that a few extra bins justified adding $to the quoteAfter haggling with their sales rep, they adjusted the $additional price increase down to $222, which I agreed to payMy contract clearly states it is a guaranteed price, which was not to be exceeded.Despite this guarantee in writing, on the morning of the move, after the movers had taken almost all my furniture and items downstairs preparing to load them onto the truck, I got a call from ***He told me that there were over boxes and that I had told him I only had boxes, so it was going to cost me an additional $moreMy original guaranteed price was $4600, and it was now going to cost me $I was very upset and got into a heated argument with himBut since I had to vacate my apartment by the next day and since the utilities were being turned off and I had a one-way non-refundable ticket to Washington, I HAD NO OTHER OPTIONS AT THAT LATE DATE BUT TO ACCEPPT THESE ADDED CHARGESThere was no way I could have gotten another moving company out at the last minute to take these items and GPS knew thatThey had me over a barrel.The movers took days to deliver items that were two states awayWhen they arrived and opened the moving truck, I was shocked to see how many things they had piled on top of one another; some layers deepDespite padding the furniture, almost every item of furniture got damaged or destroyed The leg on my bed’s headboard snapped in two because of the weight placed on top of it (valued at $250), and had to be throw outA $floor fan snapped in two and also went in the trashMy bathroom étagère ($value) was broken in three pieces and had three big chunks of wood missing from the broken piecesThe top portion of my computer desk had broken off and come apart from the bottom (which I had just bought second hand for $four months prior), as had the top portion of a wooden curio cabinet (valued at $139)A $oak bookcase had a 6” gash in the wood in the lower right cornerA leg on my entertainment center (valued at $120) was broken There were gashes on the front and side of my wooden TV cabinet ($value)There was a piece from a hand-painted folk art stool that was broken, which is invaluable and irreplaceableThe socket on my floor lamp was broken which I paid a handyman to repair ($an hour, plus the part.) The movers also lost several items; a step ladder ($value), a large roll of bubble wrap ($value); a box containing my rechargeable vacuum cleaner had come apart and was missing the cord ($value that is unusable without a cord); a metal pole from my shoe rack was missing ($value, which I can’t find a replacement for); a caster was missing from a utility cart ($value, which I cannot find the right size caster in order to replace them)A leg from my couch was removed by the movers and lostI have not yet gotten this fixed Many of the plastic storage bins were crushed from the weight piled on top, and several handles broke off so that they no longer close.GPS fasley claimed that only items were damagedI sent GPS a copy of the claim form I sent to their claims company, Anthem Claim Management, showing color photos of everything that got damaged or broken and lost (I included a similar item to what was lost), so GPS is well aware that the damage was much more extensive than only items, as they claim in their responseI stand by my original complaint and request that they honor their original $guaranteed price Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

After receiving an email from Mrs. [redacted] on 5/31/16 I realized a claim had been submitted prior to me taking over claims. I apologize for the misunderstanding. I have contacted our claims department for further info regarding the [redacted] claim submitted and will be in touch once I have information to provide the customer. I would like the opportunity to view any photos/videos of the damages needing to be repaired or receipts to any repairs that been paid for in advance. Per my email to Mrs. [redacted] I asked she give me until the end of week to gather details and get back to her. Mrs. [redacted] has been very helpful and made herself available if I needed further info from her. We will make sure to resolve this matter in a timely manner and pay for any damages to furniture or property caused by GPS Moving staff. Thank you for your patience. I will be in touch soon. GPS MOVING & STORAGE

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] " I WOULD LIKE THEM TO WORK WITH ME NOW ,LIKE WHAT IS THEIR PLAN FOR THIS CASE THROUGH THE MEDIATION OF BETTER BUSSINESS BUREAU.If they have somebody to fix my table provide the person's name and phone number and the declaration paper of the check their sending me for the other damages made.I am glad their willing to work with me...but it will be done through Revdex.com....I dont want Revdex.com to drop this case till they really resolve this case

I am sorry that the response is not to your satisfactionBut all information is true and accurateIf you are not satisfied with the result of the claims report you can also contact AMSA (American Moving and storage Association) for the arbitration service they offer to our clientsRespectfully, GPS moving team

I moved from San Diego, CA to Lakewood, WAI hired GPS Moving and Storage from Santee, CAThey were wonderfulThey made sure I received my possessions in a reasonable amount of timeEverything that I owned was in tip top condition and nothing was missingThey are very courteous and care about their customersI would not hesitate to use GPS again if I were to moveI recommend them to all of my friends

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and are accepting their offer as we understand that in order not to we will have
to sueThe company is covering damages but will not issue much of a refund as they insist they did not profit much in our contract. We will wait for the business to perform this action as they are also requesting that we remove and reword some of the reviews we have placed on-line, if it does, will consider this complaint resolved
Regards,
*** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and are accepting their offer as we understand that in order not to we
will have to sueThe company is covering damages but will not issue much of a refund as they insist they did not profit much in our contract. We will wait for the business to perform this action as they are also requesting that we remove and reword some of the reviews we have placed on-line, if it does, will consider this complaint resolved
Regards,
*** * *** ***

I give a great thumbs up for the GPS moving team for handling my cross country move I moved my furniture from California to the east coast I initially told them Florida, but then left the country for months and told them to hold my furniture I then extended the trip to three more months and changed the delivery locationI then extended for another month and changed the delivery location again I then made a last minute change and changed the delivery location a final time This sounds chaotic even to me, but the GPS team was able to handle these changes with a smile They met the mark Their job was to get my stuff to me wherever I end up being and they did just that, without damage, without added cost and without excuses Just Did It! I am very grateful

GPS Moving would first like to apologize for the furniture that was damaged during the duration of the moveAfter looking over Mr& Mrs*** file our records indicate no claim was submittedAlthough we allow up to days to submit a claim we would like to re-open the
*** file and allow proper claim to be filled out and returned within business days from time it has been receivedI will send a claim form via email and U.Smail our claimThis will give the ***'s the opportunity to address the damages and provide any photos, videos, or receipts regarding each item and/or repairs that was done inside the property while the movers brought in your belongingsIf you have any questions regarding your claim, our Claims Dept info included in your email/attachmentPlease contact them directly if you have any questions or would like to check the status of your claimAgain we do apologize for any inconvenience this may have causedOnce we receive your claim please allow up to days for claim to be processed and thoroughly investigated
Thank you for your time & patience,
GPS Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response received from GPS is a slap in the face considering that a claim was filed with *** *** *** and the settlement was approximately $*** *** *** will not cover the cost of the damage to the house or the repair of the disassembled refrigeratorGPS Movers is trying to skirt the issue of not completing their contractual agreementThis is a completely unacceptable and enraging response
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied, because what was said about my daughter threatening that is a not true, they have been untruthful sense the beginning of my contact with themIf *** and *** felt threaten, than why did continue to speak with us for mins to an hourAnd I *** *** called the office to enquirer about the $increase told by *** to call the driver (***), he stated he does not make up the pricing it came from the office(GPS) and to give them a callItems they assured would be put back the same way it was taken down was notI have missing items I continue to ask about no response. And the way they have treated me horribleThere are to many damaged, missing, and broken thingsAlso, the untruth stated in response email GPS Moving CompanyThe repair guy, said they must have been throwing the washing machine aroundThere was no care takenThis why I am not satisfied, I want my things the way they were when they picked them upI was told one of the reasons for the $increases was because of my two nightstands, something about over sized, but never ask me measurement themAnd it does not show the bring not for the increase*** threaten me by holding my items hostage
Regards,
*** ***

Mrs*** contents were pickup from her storage unitAll
items were inventoried at time of pickupThe customer was provided copy of
this list. We had a folding table noted
but there were NO legs listed on the inventory.
In regards to the delivery day, we had a truck
that was scheduled
to arrive at her destination just days before the customers’ requestTo be courteous
to the customer, we had contacted her and informed her that we can ship at this
time or wait for the next truck and due to X-Mas and New Years it might be
delayed a littleShe chose to go with the earlier delivery. Yes, the truck didn’t arrive on the exact date,
as this is a cross-country move and arrived just a few days after (customer was
informed ahead of time)
We still accepted the claim that was submitted by the client
and processed itThe customer had agreed to basic liability insurance of
pppa. According to this agreement GPS
Moving is obligated to pay the customer $However, GPS Moving always goes
above our obligation and offered a compensation of $210.00. The customer feels this is not enough…we had
informed her that she could also contact out third party arbitration program
through American Moving and Storage Association
GPS Moving staff has always shown respect and clear communication
with the customer
Respectfully,
GPS Moving

If the consumer would have purchased insurance on the move, we would have the insurance company come out and scheduled a repairHowever, this is not the caseWe feel that the estimate for repair that consumer is filing is grossly overestimatedWe are kindly requesting that she acquires more written estimates and forward it to our office.
Thank you