GPS Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GPS’s continues to misrepresent several facts in their response to my complaint, in order to justify adding additional costs onto the original guaranteed price that I agreed on.The first false statement in their response was what they claimed happened during the visual inspection on January 11th, when GPS sent [redacted] to my home to do a walk through. He went through every room of my home and garage and noted my entire household inventory. I had a stack of file-sized boxes flattened out on the floor of my garage, which I had planned to use in packing smaller items. [redacted] asked how many there were and I estimated approx. 30-50 boxes. I also had a number of plastic bins that were going to be used to pack items, as well as a stack of additional empty product boxes in a corner I had planned to use (which would hold TVs, microwave, vacuum,etc.). At that stage of my move I had no way of estimating how many boxes it would take to pack up my entire house, as I am not a professional mover. That is the job of the moving company professional to estimate how much space my items would take. At no time did I ever state that my entire household would require only 30 boxes, as [redacted] falsely claimed. He also told me on 1/12/16 that the delivery time for items going from the West Coast to the West Coast would take 5-7 days. The movers on moving day also gave me this time frame. In reality, it took them 12 days to transport furniture 2 states away, and when I reminded them of the time frame [redacted] gave me he claimed that he told me it would take up to 21 days. This is a blatant lie.Another false statement they made in their response to my complaint was that I contacted them on 1/12/16 in order to correct some items on my list. The truth is that after the walk through inspection, A** added an additional $450 to my original quote, and submitted an updated inventory list WHICH WAS EXACTLY THE SAME as the original one I had provided to [redacted], the sales rep who had provided the original quote. I sent [redacted] an email questioning how they could justify adding $450 to the original quote when nothing had been added to the original inventory list. (I have retained a copy of that email exchange.) [redacted]’s justification for the price increase was that he said the bookcase and queen bed were bigger than expected, and that I had more plastic bins than what I had listed on my original inventory. A queen-sized bed has standard dimensions, and I had not misrepresented the size of the oak bookcase to K[redacted] because I told her it was oak with five shelves. I conceded that I might have miscounted the number of plastic bins, but didn’t feel that a few extra bins justified adding $450 to the quote. After haggling with their sales rep, they adjusted the $450 additional price increase down to $222, which I agreed to pay. My contract clearly states it is a guaranteed price, which was not to be exceeded.Despite this guarantee in writing, on the morning of the move, after the movers had taken almost all my furniture and items downstairs preparing to load them onto the truck, I got a call from [redacted]. He told me that there were over 100 boxes and that I had told him I only had 30 boxes, so it was going to cost me an additional $742 more. My original guaranteed price was $4600, and it was now going to cost me $5342.56. I was very upset and got into a heated argument with him. But since I had to vacate my apartment by the next day and since the utilities were being turned off and I had a one-way non-refundable ticket to Washington, I HAD NO OTHER OPTIONS AT THAT LATE DATE BUT TO ACCEPPT THESE ADDED CHARGES. There was no way I could have gotten another moving company out at the last minute to take these items and GPS knew that. They had me over a barrel.The movers took 12 days to deliver items that were two states away. When they arrived and opened the moving truck, I was shocked to see how many things they had piled on top of one another; some 10 layers deep. Despite padding the furniture, almost every item of furniture got damaged or destroyed.  The leg on my bed’s headboard snapped in two because of the weight placed on top of it (valued at $250), and had to be throw out. A $39 floor fan snapped in two and also went in the trash. My bathroom étagère ($89 value) was broken in three pieces and had three big chunks of wood missing from the broken pieces. The top portion of my computer desk had broken off and come apart from the bottom (which I had just bought second hand for $59 four months prior), as had the top portion of a wooden curio cabinet (valued at $139). A $150 oak bookcase had a 6” gash in the wood in the lower right corner. A leg on my entertainment center (valued at $120) was broken.  There were gashes on the front and side of my wooden TV cabinet ($100 value). There was a piece from a hand-painted folk art stool that was broken, which is invaluable and irreplaceable. The socket on my floor lamp was broken which I paid a handyman to repair ($20 an hour, plus the part.) The movers also lost several items; a step ladder ($25 value), a large roll of bubble wrap ($29 value); a box containing my rechargeable vacuum cleaner had come apart and was missing the cord ($59 value that is unusable without a cord); a metal pole from my shoe rack was missing ($69 value, which I can’t find a replacement for); a caster was missing from a utility cart ($55 value, which I cannot find the right size caster in order to replace them). A leg from my couch was removed by the movers and lost. I have not yet gotten this fixed.  Many of the plastic storage bins were crushed from the weight piled on top, and several handles broke off so that they no longer close.GPS fasley claimed that only 7 items were damaged. I sent GPS a copy of the claim form I sent to their claims company, Anthem Claim Management, showing color photos of everything that got damaged or broken and lost (I included a similar item to what was lost), so GPS is well aware that the damage was much more extensive than only 7 items, as they claim in their response. I stand by my original complaint and request that they honor their original $4600 guaranteed price.
Regards,
[redacted]

I am sorry that the response is not to your satisfaction. But all information is true and accurate. If you are not satisfied with the result of the claims report you can also contact AMSA (American Moving and storage Association) for the arbitration service they offer to our clients. Respectfully, GPS moving team

We will be happy to work directly with the customer to resolve this issue. Please contact us at your convenience. 
Respectfully, 
GPS Moving 
[redacted]

Great experience from the office staff Tammy, estimate provider Abe and both loading and unloading crews. On time professional and friendly!!

We recently had to move alot of items from California to New Jersey. Basically a 26 ft. van would be completely filled up. The thought of the move was overwhelming. However, once I contacted GPS it became evident to me immediatey upon speaking to Tammy, the coordinator in the office, I knew they were the ones for the job. I had gone on-line looking for a company that would be able to accommodate us since we had a very small window of time, to meet, decide and move. We had less than 3 days for the decision making. To do, not to do, do later, etc. Once we found out that [redacted] the Dispatch Manager would actually meet us at the site where everything was located, it was a big relief. The reason for this is because every other company (and there were at least 10) would not take the time or make the effort to meet. They would email a form that had to be completely filled out, item by item and nothing less.
Once we met with [redacted] he laid out the entire process and made us feel confident that this job could be done in a timely and most efficient manner. We were correct.
Once the truck showed up for the delivery in New Jersey, they got busy fast. They came in an 18 wheeler, friendly, efficient and very fast. They had called me two days prior to alert me to the time frame, then the day before and also instructed the method of payment that would be expected at time of delivery, etc. As easy as it was at the beginning, the end result was excellent as well.
Anyway, I cannot say enough about this company. Hire them fo your moving needs you will not be disapointed!!!

The staff at GPS moving was amazing. My sister had used them for her move and suggested I give them a call.
From the first call I made I new that I contacted the right place. All of my questions were answered honestly and in great detail. The relocation consultant offard that I have a in home evaluation done prior to my move to make sure that all of my needs were met and I knew what my binding price would be. The crew arrived on time and worked very hard .........packed up my 4 bedroom home in less then 6 hours.
About 8 days latter I received everything in TX in excellent condition. All of my belongings were unloaded carefully and assemble in the rooms I wanted them in.
I highly recommend these guys!
Many thanx to Tammy, [redacted], [redacted], and [redacted] and Mike
[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

My moving to another location on the other side of the
United States was very good considering the distance.
I just wanted to say thanks and keep-up the hard work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]
THIS RESPONSE FROM GPS IS NOT FAIR AT ALL FOR  A CUSTOMER. IF THEY DONT FIND THE DINING TABLE LEGS THEIR OPTION FOR ME IS TO GIVE THE EXACT AMOUNT OF $500  THAT IM CLAIMING FOR, FOR ALL THE LOSSES AND DAMAGEs, 
OR FIND ME THEIR OWN CARPENTER TO REPAIR THE LEGS OF MY DINING TABLE HERE IN ROANOKE , VIRGINIA  AND SHOULDER THE EXPENSES AND PAY THE REST OF MY CLAIMS. I HAVE VIDEOS AND PICTURES ON MY PHONE OF ALL MY THINGS SENT THRU THEIR MOVING COMPANY.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
" I WOULD LIKE THEM TO WORK WITH ME NOW ,LIKE WHAT IS THEIR PLAN FOR THIS CASE THROUGH THE MEDIATION OF BETTER BUSSINESS BUREAU.If they have somebody to fix my table provide the person's name and phone number and the declaration paper of the check their sending me for the other damages made.I am glad their willing to work with me...but it will be done through Revdex.com....I dont want Revdex.com to drop this case till they really resolve this case.

I give GPS Moving a Five Star rating! The entire staff, moving team and truck driver helped me through a very emotional cross country move.
After only a few days of the unexpected death of my mother, I had to arrange the move of her antique bedroom set and other miscellaneous items from San Diego CA to Northern VA. Being prior military, I never had to select movers and I really didn’t have time to go through a lengthy interview process. I had to have my mother’s things out of her retirement apartment very quickly. From the moment I spoke to Tammy on the phone and explained my urgency GPS delivered. I was a bit thrown off by them accepting only cash or US Postal Money Order’s on delivery, but once Tammy explained why they have this procedure in place, it made perfect sense to me.
The packing team arrived on time and meticulously wrapped each piece of furniture. Tammy was extremely patient as I kept calling back adding items because I kept finding things of my mother’s that I could not part with during the move. After all was loaded onto the local truck, I was assured my items would be kept at GPS Moving’s warehouse until loaded onto the semi to come east. This was a HUGE plus for me, because all the damage I have had in past military moves was when my items were stored by separate companies.
The truck driver called me twice while in route to Virginia at which time we discussed access into my neighborhood for his truck and available parking. The driver reminded me of the payment options, which I thought was helpful even though I had already secured my US Postal Money Orders. The truck driver and co-rider arrived within the time frame they gave me and quickly and carefully unloaded all my items. I am also very pleased to announce NOTHING was damaged!
I would highly recommend GPS Moving to anyone who wants an honest, professional and safe move.

After receiving an email from Mrs. [redacted] on 5/31/16 I realized a claim had been submitted prior to me taking over claims. I apologize for the misunderstanding. I have contacted our claims department for further info regarding the [redacted] claim submitted and will be in touch once I have information to provide the customer. I would like the opportunity to view any photos/videos of the damages needing to be repaired or receipts to any repairs that been paid for in advance. Per my email to Mrs. [redacted] I asked she give me until the end of week to gather details and get back to her. Mrs. [redacted] has been very helpful and made herself available if I needed further info from her.  We will make sure to resolve this matter in a timely manner and pay for any damages to furniture or property caused by GPS Moving staff.  Thank you for your patience. I will be in touch soon. GPS MOVING & STORAGE

Documents that you  requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]
" I WOULD LIKE THEM TO WORK WITH ME NOW ,LIKE WHAT IS THEIR PLAN FOR THIS CASE THROUGH THE MEDIATION OF BETTER BUSSINESS BUREAU.
If they have somebody to fix my table provide the person's name and phone number and the declaration paper of the check their sending me for the other damages made.I am glad their willing to work with me...but it will be done through Revdex.com....I dont want Revdex.com to drop this case till they really resolve this case.

I left California in Aug of 2015. I finally found a place in Florida in March of 2016. Upon request my delivery I was 7 days into the next month. I was told that the company does not prorate partial months of storage. Since the month had began I was responsible for playing the entire month nomore how long my belongings were there. After giving my card number to be charged the storage fees I received a second receipt showing my card being charged for $52 processing fee. I was never told or notified nor had I discussed my card being charged a processing fee for relocating. I really thought they were a fair and just company but I see like I was wrong.