GPS Origins

Hello, The refund was issued back to the credit card used for payment [redacted] will need to contact his bank or credit card company regarding the status of his refundIt was processed on 4/5/Thank you,Dania

Client has accepted the offer:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our reports are interactive and unable to be printed due to this feature This allows our site to continually update and our users experience to be greatly enhanced We do sometimes suggest that if a client is unable to view their report on their device, that attempting to access the report on another device might be a good solution This is not a problem that we have encountered since our reports are view able through all browsers that we are aware of Since [redacted] has been unable to view his report, we will offer a refund of 75% as a courtesy

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would rather have gotten a 100% refund but I guess 50% is better than nothing Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Consumer contacted Revdex.com and indicated that the refund has been received and complaint has been resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,We are very sorry for the misunderstandingThe test that [redacted] purchased was a Paternal lineage test.The results are two pages in lengthThe first page will provide the Haplogroup, a brief description, and a mapThe second page is a more in-depth description of your HaplogroupIn the manual, there are two sections, a Maternal lineage and Paternal lineageThe Haplogroup in question is located in the Paternal Lineage or Y-STR section of the manual in full detailThis can be easily overlooked and we apologize for the inconvenience Thank you

Hello, We are very sorry Mr [redacted] is unhappy with his reportWe strive to ensure our advertising is very clearWe do not claim in our advertising that we offer a match lookupOur test results show the gene pools percentage for your DNA and migration routing is based off your DNA onlyWe stand behind our reporting, which is unique to all individualsAs a courtesy, we are happy to refund 50% of the fees paid to Mr [redacted] Thank you, Dania

Hello [redacted] ,I apologize for the delay in regards to the refundI have expedited the refund back to the original method of paymentThank you,Dania

Hello,We are sorry *** [redacted] is unhappy with the resultsAs a courtesy, we will issue a full refund of all fee's paidThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Hi I don't receive refund pass days. ***I can't believe I should sue GPS? I nothing see in my bank it directly deposit or mailIt has address.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I don't accept GPS ORIGIN discussion/agreement demands me to print which I don't have printer and to have to go to the library or friend who has printer and click a result on my mobile/cell but my mobile can't click open link of which I have loginAsking them that can print and mail or email but said NOI said all money return and technical fix link problem so she cant and she said can do dollars returnI don't want itI want all returnIt is not fair that expensive pay for dollarsIt is a worth that I can be happy see a result by email or mail or fix link problem.***

Hey DNA, I am glad that you say apologyI accept your apologyI look forward to receiving refund that you expeditedI will check online bank deposit from youDo you direct refund deposit into my bank account? I know you have my credit numbers and my physical addressI appreciate your apology in regard.Thanks *** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Yes I am willingly accept this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have read the manual and the information it provides on my Haplogroup Q is nothing more than the description on the certificate page (one sentence)The company mentions the certificate page and the manual but does not mention the third page, the Haplogroup pageThat page has a list of Haplogroups which, when you click on your group, you are suppose to receive detailed facts about the group, where in the world to find "genetic cousins," and possibly, famous people who share the Haplogroup. My haplogroup is not on the list, so I can't get any of this informationThe manual tells me that my Native American ancestors settled in North and South AmericaIs that detailed information? The manual refers me to books and websites

When will it fully refund?

This isn't a rejection? We have a refund in for this test, it should hit the clients credit card within 7-business days. Thanks

Hi I checked my bank online see nothing get refund ever not in mailing[redacted]

Hello,We are sorry [redacted] is unhappy with the results. As a courtesy, we will issue a full refund of all fee's paid. Thank you.

Hello, The full refund was processed on 4/5/2017 back to the original form of payment that [redacted] had paid with. [redacted] should contact his bank or credit card company for the status of the refund if he has not seen it on his account.  Thank you,Dania