Graceland Rental, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have offered to pay these people on October They have always accepted payments before, but now that I am close to the end of the contract they are trying to repossess it so that they can have all of the collected rent and the building back as wellI have attached the cure of default according to the [redacted] Code of LawsI do not have time to remove items from the unit, as I just learned today that they are coming tomorrow I am working and do not have time to remove any itemsTherefore, they need to have a court order to remove the item from my premisesIf they do not, they will not be allowed on the premises, and will not be in accordance with the code of laws for [redacted] And, I request to hear the recording that they are alluding to as well Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis shows how well the company communicates with each otherAll of our items were picked up and taken out of the shed the day they told us toWe have not had anything in that shed since the day thy told us to get it outOur belongings were transported out with in two hours of them telling us to do soWe were simply trying to reinstate the contract so that we could continue to purchase the shedWe do not owe any money to Graceland at this time as we have full filled all demands and obligations that have been discussed with them Regards, [redacted]

Revdex.com Complaint ID# [redacted] Graceland is in receipt of the complaint regarding [redacted] ’s accountThe customer states that there has been a payment on their account that Graceland Rental has not credited themThe customer alleges that Graceland received a check on or about October 13, for the amount of $check number and that said check had cleared the customer’s bankAt that time Graceland advised the customer to contact their bank and inquire into the status of their checkThe customer sent Graceland a copy of the checks front and back side for our recordsGraceland also followed up with our own banking institution, [redacted] BankOur accounting department emailed copies of the check in question which had been provided to us by the customerAlso notable is that the customer’s check did not have Graceland’s deposit stamp on the backside of itThe markings that were present were illegible [redacted] Bank was unable to find check number in their records further proving that Graceland was not in receipt of the checkAgain, the customer was advised to contact their bank in an attempt to resolve this issueGraceland feels that it has done everything in its power to locate check number that the customer alleges they sentGraceland has found no evidence to indicate that the check was ever received or deposited by themThe customer desires to have the October payment marked as “paid” however, we cannot do that until we receive payment for that month’s rent Sincerely Graceland Rentals LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Until refund of rental fees happens this will remain unresolvedI've also attached ***'s message he left me about repossessing when clearly that was never a consideration because I had overpaid by well over $It just goes to show how he operatesExtremely embarassing Regards, [redacted]

Better Business Bureau 10/6/ Graceland Rental, LLC (“Graceland”) writes in response to the complaint filed by [redacted] Regrettably, the Ms ***’s statements do not portray the actual status of her accountThe customer’s account first came to the repossession and recovery department on January 25, A letter was sent out at that time explaining the policies of the departmentThe customer is normally given two weeks from the date the account was sent to the department to pay the full default balanceOn 1/25/the customer was past due a total of $The customer then made payments of $on 1/25/and $on 2/1/The account was sent out on 3/3/for repossessionDuring the time span of the account coming to the repossessions and recovery department the February payment of $came due, thus making the total past due still owed by the customer $The customer then sent in another four payments, $on 3/3/17, on 3/13/and 3/22/17, and on 3/24/The March payment came due during this time span which added another $(plus late fees) to the amount due making the new total still owed by the customer $The driver attempted repossession of the building on 3/28/The customer refused to let the driver pick up the buildingStating that the account had been paid currentThe customer then sent in three checks, each in the amount of $The checks were all post-datedSince the account is in the repossession department no post-dated checks are acceptedPayments sent in will be processed the day of arrivalDue to the post-dated checks, they were all mailed back to the customer with a brief explanation as well as the customer receiving a verbal explanation on the phone on 5/8/The customer next paid $on 5/11/bringing the past due balance down to $The customer stated that she would bring the account current the following weekOn 6/26/the driver once again went to the customer’s residence and attempted repossession since we had not heard anything more from the customer since the payment that was made in MayThe customer then called in and made yet another payment to get the account currentThen made a payment of on 7/13/That was the last payment we received from the customerThe account was sent out a final time on 8/16/for repossessionAt the time the driver arrived at the residence the customer told the driver we would be hearing from their attorney and refused to allow the driver pick up of the buildingThe current past due balance on the customer’s account is $Attached is a payment sheet showing where every payment made since being sent to the repossession department has been applied and what the remaining balance was at the time of each paymentGraceland expresses its regret that the customer is not happy however, all payments sent in have been applied to the account, which is still in defaultWe look forward to hearing back from the customer and are hopeful that they will cure the past due balance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

please provide in our contract where it gives the time frame? You wanted a several hundred dollar discount for waiting on apiece of mailSorry, that's not feasibleAlso as a reader of the contract it clearly states how to arrive at the figure you desiredThis was all discussed [redacted] did not lie Neither did he state the contract "said" that it could take up to daysIn the conversation you agreed that days would be for a businessYou fail to mention you receives over $in credit as a good will gestureWhich is approximately 50% of what you wantedThis case is closed we will see if you have complied with the agreement made

RevDex.comGraceland Rental, LLC (“Graceland”) is in receipt of complaint ID# [redacted] regarding [redacted] (“customer”). Regrettably, Mr. [redacted] s complaint contains several erroneous statements. Graceland entered into a rental agreement with the customer in June of... 2010. The customer immediately fell behind on monthly payment remittance. Graceland made every effort to help the customer maintain his account, despite the account remaining in default for its entirety. The customer was sent numerous letters and left numerous messages indicating that the account would be closed if payment was not remitted. Once the customer’s account reached 125 days past due, the contract was terminated and a repossession order was entered. The customer’s building was picked up on 5/20/14. After pick-up occurred the customer was given 30 days to retrieve their belongings from the sales location where the building was taken or pay the full past due balance plus the pick-up and redelivery costs associated with the repossession and have the building returned. Since neither of the above happened, the buildings contents were disposed of at the expiration of the 30 day time period and the building was listed for resale. Graceland will not be-able to return the building to the customer or replace the building with another model. Should the customer wish to rent another Graceland portable building, the remaining past due on the previous account must be paid, then the customer may select a new building to rent.

Per State law ALL amounts including but not limited to:Cash ValueMonthly Rental AmountTerm of Contract (number of months to be paid)Early payoff ability (whereby ANY customer may "pay off early" without penalty"Amount of Rent to Own fees (found on another page in medium to large printTotal amount if all Rental payments are madeAll amounts are in medium to large print on page of the contract, early payoff option is found on another page in medium to large printALL customers sign that they have read and understood the terms of the agreementOur on site agents are not allowed to "read" the contract to anyone, as this opens the door to "they didn't read me that part"Customer has the sole responsibility to read their contract before they sign it if a customer does not understand any portion of the contract-THEY SHOULD NOT SIGN IT STATING THAT THEY DOThere is no "fine print" on our contracts as they meet the necessary legal requirements in multiple states.I am sorry for this customers issues and any misunderstanding they have had, but other than putting it in the contract as proscribed by law we have no other options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I repeat my former remarksExcept the building is picked up and no court on part will be needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I offered to remove the belongings before they took the building, but they refused to give me a chance to do soThey acted out of anger and spite and I am contacting the Attorney General I have no idea of how to reach their corporate office They need to return the items to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A consumer should be given a statement of account when requesting the payoff balanceYour agent on the phone said they couldn't give a breakdown because "taxes work differently on monthly payments"That is why I requested an account statement and never given until January 7th, I spoke with the agents supervisor\manager and she said she could do the breakdown manually because the computer program can't do itI did not and would never agree that days is a reasonable time for an account balanceLike I stated during the call "that is crazy"If I were to contact my bank for a car balance payoff, mortgage payoff or any other payoff they'd provide it more than likely same dayThe days is what *** said he was allowed to give and that is how he came up with the figure he'd credit towards the purchase amountThat is why I don't agree and filed a complaintAt most I could see waiting until the following billing cycle after the request was made but you wouldn't agree to that either.They only resolution to this will be crediting rental fees dating back to August of
Regards,
*** ***

Here are customers noted from our business records:[Invoice Printed] Employee:*** 8/5/10:AM[Printed NSF Letter for: *** Employee:*** 8/4/12:PM Employee:*** 7/21/03:PM[ ] Employee:*** 7/21/09:AM[ ] Employee:*** 7/21/09:AM[ ] Employee:*** 7/21/09:AM[ ] Employee:*** 7/16/10:AM Employee:*** 7/6/02:PM[Invoice Printed] Employee:*** 5/26/01:PM[ ] Employee:*** 5/26/01:PM{7/1/11:AM by:***} day call cld lm, cld hm lm{7/10/08:AM by:***}day call cld cell lm, cld hm lm{7/16/10:AM by:***}dy cld cell lm, cld hm lm, sl{7/20/11:AM by***T} day cld cel LM cld hm na {7/21/09:AM by:***} SENT FINAL NOTICE Min due $by 8/If cust pays change status {7/23/11:AM by:***} RCVDADDRCORRFROM USPS OLD: ** *** *** *** ** *** ***{7/24/07:AM by:***} RcvdOnline E-check pmtfor $Thurs 7/7:pm Ref# ***{7/24/09:AM by:***}day nc per payment above{7/31/09:AM by:***} 7/ONLINE E-CHECK FOR $RETURNED NSF FUNDS (Available balance is not sufficient to cover the dollar amtof the debit entry) {8/4/12:PM by:***}Received notice that ach payment on 7/for $was returned NSF* mailing letter----Call center can collect on returned payment---- NO MORE CHECKS OR ACH UNTIL PAID ***{8/4/02:PM by:***}called home# lm, called cell lm{8/4/03:PM by:***}DUE TO NSF CUST FAILED TO PAY AS REQUIRED -- SENT TO REPO -- MO CONTRACT{8/28/09:AM by:***} Closed w/ paymnt of (due 8/21) and $in NSF with $ch***e = $Paid in paymnts (539.17) and payoff is 4550RCVD FN - UNCLAIMED - FROM USPS {9/3/12:PM by:***}REPO#***{9/22/05:PM by:***}TRANS *** {10/16/04:PM by:***}***{10/16/04:PM by:***} wife called needing to know what the amount due is -- is the amount -- paying 500paid v-*** paying on monday due to spending limit {10/21/12:PM by:***}Customer called and paid remaining $on acct V-Approv # ***{10/23/01:PM by:***}Building picked up on 20th per drivers paper work was initially believed to be driver error upon investigation was determined customer was trying to work the system.{10/30/10:AM by:***}repo- told him I would waive storage if he picked his stuff up today only

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We were not trying to work the system in no wayWhen I talked to the lot manager today, he confirmed that the shed was not placed on his lot until the 21stIt was picked up the same day I caught the payments upI also have the voicemail from the lot manager saying when he noticed it on his lotThere are many discussions with Graceland not noted to the account recordsI did try to make the last of the payment on Friday evening and they would not take my payment as they stated that only a certain person could take the payment and she had leftI asked if I could make it to anyone else and they said noI had am a t a her and was super busy with trainings and meetings Monday and Tuesday and made the payment as soon as I had free time availableThey are currentIt is noted to the account that I was catching the payments up.
Regards,
*** ***

This customer is in trouble both legally and financially with our company. The conversation was recorded and having personally listened to it the ONLY person who was derogatory and [redacted] was the customer. They need to realize that writing things down in any format especially this one is liable and...

can be sued against for lost revenue due to their words. We WILL NOT tolerate a customer cursing and calling our employees "i[redacted]". Simply said she is trying to use Revdex.com as a venue to continue her [redacted] views of our company. 100,000 customers dis-agree with her.

Revdex.com Complaint ID# [redacted]   Graceland is in receipt of the complaint regarding [redacted]’s account. The customer states that there has been a payment on their account that Graceland Rental has not credited them. The customer alleges that Graceland received a check...

on or about October 13, 2016 for the amount of $214.66 check number 2573 and that said check had cleared the customer’s bank. At that time Graceland advised the customer to contact their bank and inquire into the status of their check. The customer sent Graceland a copy of the checks front and back side for our records. Graceland also followed up with our own banking institution, [redacted] Bank. Our accounting department emailed copies of the check in question which had been provided to us by the customer. Also notable is that the customer’s check did not have Graceland’s deposit stamp on the backside of it. The markings that were present were illegible. [redacted] Bank was unable to find check number 2573 in their records further proving that Graceland was not in receipt of the check. Again, the customer was advised to contact their bank in an attempt to resolve this issue. Graceland feels that it has done everything in its power to locate check number 2573 that the customer alleges they sent. Graceland has found no evidence to indicate that the check was ever received or deposited by them. The customer desires to have the October payment marked as “paid” however, we cannot do that until we receive payment for that month’s rent.                                             ...⇄ Sincerely                                         ...⇄ Graceland Rentals LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowThis shows how well the company communicates with each other. All of our items were picked up and taken out of the shed the day they told us to. We have not had anything in that shed since the day thy told us to get it out. Our belongings were transported out with in two hours of them telling us to do so. We were simply trying to reinstate the contract so that we could continue to purchase the shed. We do not owe any money to Graceland at this time as we have full filled all demands and obligations that have been discussed with them. 
Regards,
[redacted]

Unfortunately that will not happen.