Graceland Rental, LLC

I received new information after yesterdays response was made [redacted]ost immediately after I responded to whit:Customer has retrieved possessions as instructed- so we will honor our end and not pursue them for storage of goods.Considering all angles and in an effort at good will we will not report the repossession to any credit bureau.The ch[redacted]e for the pick-up will not be assessed against the customer either.I deeply apologize on behalf of the company for responding with the wrong information yesterday, we will redouble our efforts with that source to ensure we are not given false or out of date information again in the future, once again you have our deepest apology.The building has been resold, due to me waiving storage and pick up cost the account is now current and if the customer wanted (which I doubt) they could get another building, should they decide to get another building I will see to it that they receive an additional 5% discount on the building of their choice in addition to any other discounts then available. I will state that as of "black Friday" I know a sale will be taking place with significant discounts on RTO previously owned buildings and I will add the extra 5% to that.This offer stands until December 15th.

please provide in our contract where it gives the time frame? You wanted a several hundred dollar discount for waiting on apiece of mail. Sorry, that's not feasible. Also as a reader of the contract it clearly states how to arrive at the figure you desired. This was all discussed. [redacted] did not lie....

Neither did he state the contract "said" that it could take up to 90 days. In the conversation you agreed that 90 days would be normal for a business. You fail to mention you receives over $180.00 in credit as a good will gesture. Which is approximately 50% of what you wanted. This case is closed we will see if you have complied with the agreement made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Until refund of rental fees happens this will remain unresolved. I've also attached [redacted]'s message he left me about repossessing when clearly that was never a consideration because I had overpaid by well over $1000. It just goes to show how he operates. Extremely embarassing.
Regards,
[redacted]

Better Business...

Bureau                                     ...⇄ 10/6/17   Graceland Rental, LLC (“Graceland”) writes in response to the complaint filed by [redacted]. Regrettably, the Ms [redacted]’s statements do not portray the actual status of her account. The customer’s account first came to the repossession and recovery department on January 25, 2017. A letter was sent out at that time explaining the policies of the department. The customer is normally given two weeks from the date the account was sent to the department to pay the full default balance. On 1/25/17 the customer was past due a total of $873.52. The customer then made payments of $225.00 on 1/25/17 and $225.00 on 2/1/17. The account was sent out on 3/3/17 for repossession. During the time span of the account coming to the repossessions and recovery department the February payment of $199.28 came due, thus making the total past due still owed by the customer $522.80. The customer then sent in another four payments, $125.00 on 3/3/17, 100.00 on 3/13/17 and 100.00 3/22/17, and 125.00 on 3/24/17. The March payment came due during this time span which added another $199.28 (plus late fees) to the amount due making the new total still owed by the customer $422.08 The driver attempted repossession of the building on 3/28/17. The customer refused to let the driver pick up the building. Stating that the account had been paid current. The customer then sent in three checks, each in the amount of $225.00. The checks were all post-dated. Since the account is in the repossession department no post-dated checks are accepted. Payments sent in will be processed the day of arrival. Due to the post-dated checks, they were all mailed back to the customer with a brief explanation as well as the customer receiving a verbal explanation on the phone on 5/8/17. The customer next paid $450.00 on 5/11/17 bringing the past due balance down to $196.36. The customer stated that she would bring the account current the following week. On 6/26/17 the driver once again went to the customer’s residence and attempted repossession since we had not heard anything more from the customer since the payment that was made in May. The customer then called in and made yet another payment to get the account current. Then made a payment of 225.00 on 7/13/17. That was the last payment we received from the customer. The account was sent out a final time on 8/16/17 for repossession. At the time the driver arrived at the residence the customer told the driver we would be hearing from their attorney and refused to allow the driver pick up of the building. The current past due balance on the customer’s account is $1142.76. Attached is a payment sheet showing where every payment made since being sent to the repossession department has been applied and what the remaining balance was at the time of each payment. Graceland expresses its regret that the customer is not happy however, all payments sent in have been applied to the account, which is still in default. We look forward to hearing back from the customer and are hopeful that they will cure the past due balance.

As stated before:Account was not caught up in the prescribed time frame needed for customer to keep building.Customer was given chance to pick up belongings without ch[redacted]e they now will be ch[redacted]ed and in order for them to retrieve their belongings will need to pay $650.00 by western union to the Repo office as of today. They will continue to have more ch[redacted]es added daily until picked-up. They have until the 20th of this month at which time their belongings will be considered abandoned and done away with per the contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have offered to pay these people on October 30. They have always accepted payments before, but now that I am close to the end of the contract they are trying to repossess it so that they can have all of the collected rent and the building back as well. I have attached the cure of default according to the ** Code of Laws. I do not have time to remove items from the unit, as I just learned today that they are coming tomorrow.  I am working and do not have time to remove any items. Therefore, they need to have a court order to remove the item from my premises. If they do not, they will not be allowed on the premises, and will not be in accordance with the code of laws for [redacted].  And, I request to hear the recording that they are alluding to as well. 
Regards,
[redacted]

Revdex.comGraceland Rental, LLC (“Graceland”) is in receipt of complaint ID# [redacted] regarding [redacted] (“customer”).  Regrettably, Mr. [redacted]s complaint contains several erroneous statements.  Graceland entered into a rental agreement with the customer in June of...

2010. The customer immediately fell behind on monthly payment remittance. Graceland made every effort to help the customer maintain his account, despite the account remaining in default for its entirety. The customer was sent numerous letters and left numerous messages indicating that the account would be closed if payment was not remitted. Once the customer’s account reached 125 days past due, the contract was terminated and a repossession order was entered.  The customer’s building was picked up on 5/20/14. After pick-up occurred the customer was given 30 days to retrieve their belongings from the sales location where the building was taken or pay the full past due balance plus the pick-up and redelivery costs associated with the repossession and have the building returned. Since neither of the above happened, the buildings contents were disposed of at the expiration of the 30 day time period and the building was listed for resale.  Graceland will not be-able to return the building to the customer or replace the building with another model. Should the customer wish to rent another Graceland portable building, the remaining past due on the previous account must be paid, then the customer may select a new building to rent.

Per State law ALL amounts including but not limited to:Cash ValueMonthly Rental AmountTerm of Contract (number of months to be paid)Early payoff ability (whereby ANY customer may "pay off early" without penalty"Amount of Rent to Own fees (found on another page in medium to large printTotal amount if...

all Rental payments are madeAll amounts are in medium to large print on page 1 of the contract, early payoff option is found on another page in medium to large print. ALL customers sign that they have read and understood the terms of the agreement. Our on site agents are not allowed to "read" the contract to anyone, as this opens the door to "they didn't read me that part". Customer has the sole responsibility to read their contract before they sign it if a customer does not understand any portion of the contract-THEY SHOULD NOT SIGN IT STATING THAT THEY DO. There is no "fine print" on our contracts as they meet the necessary legal requirements in multiple states.I am sorry for this customers issues and any misunderstanding they have had, but other than putting it in the contract as proscribed by law we have no other options.

Customer will need to call corporate to get location of building and go to retrieve belongings. Belongings not picked up within 3 days of pick up are subject to a storage fee. We will consider waiving this fee if customer takes care of this business today.

just looked at customers account there is no error. I am sorry her needs cannot be met.