GraduationSource

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Refund has been received Sincerely, [redacted]

Dear customer, We are sorry for your experienceThe button on the website must have been pressed multiple times Your call should have been escalated to our finance /accounting departmentAs far as I can tell these were only pending charges which have been released(It usually take 3-business days) If there are any other holds on your accountPlease go directly to [redacted] Warmest regards, Customer Care

Dear customer, Sorry about your experience We do have a credit memo in our systemIf you can please contact us to change this to refund, we need your credit card information in order to get you a refund Once we havethis information, we will take care of your request The Customer Care Team

Dear customer, We are sorry for your experienceWe are always here to help and care for our customersDuring the month of May, this is the peak of our seasonWe normally have a longer wait time for our customers, however, we have been still averaging a second wait time We want to help solve this immediately, Your call should have been escalated to our finance/accounting department As far as I can, these were only pending charges which have been releasedBut without the last digits of your credit card, our accounting department will need to look this up, since we do not keep your credit card information at all You can contact us by email at [redacted] or [redacted] or call us at [redacted] Or if you prefer, we will call you , just give us the best day and time to reach you We do want to get everything resolved quickly Warmest regards, Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is the second year in a row that this has happened due to your accounting departments error To have all of these pending charges two weeks after the order was received is financial mismanagement This business caused our credit card to be declined due to said fraudulent charges during an 8th grade trip that was miles away It also resulted in charges for over the limit fees As a small school these pending charges are financially devastating During the many attempts to get to the accounting department I was hung up on three times and was spoken to in a manner that was unprofessional and unwarranted When asked to speak to a manager I was told that none were in the building then hung up on again The customer service was deplorable We will never again use this company and will relay this information to all the schools in our district
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com,  We are happy to help, but we are unable to retrieve her credit card information which is encrypted for security purposes.  Please have the customer call in with her information referencing her "3" credit memos, this way we can refund her immediately.  Again, We have “3” credit memo’s    [redacted]  but again, we for [redacted] to supply  her  credit card number. We are doing our best to get this solved as  quickly as possible.  The Customer Care Team

Revdex.com:
In reference to complaint ID [redacted], I was able to call GraduationSource and receive a refund on my credit card in the amount of $96.55.  GraduationSource offered no apology for the fact that it took a complaint to Revdex.com, almost a year, 5 or 6 phone calls, a number of emails, and hours of my time to finally receive the refund. In fact, their reply to Revdex.com was both incoherent and rude. They seemed to blame me for the fact that it had been a year since the purchase was made, and yelled (in all capital letters) that "[redacted]" Why would they be waiting for a credit card, when I have an email from them dated December **, 2016 stating that they would send me a check?I refuse to do business with GraduationSource ever again, and I will recommend the same to my school district. This company is ok at shipping orders, but they are completely incompetent when it comes to customer service.  Dealing with them has been an awful experience that I do not wish to repeat.
Sincerely,
[redacted]

Dear Revdex.com,   Please let [redacted] know, she has our sincerest apology on the experience she had with our company. After reviewing the situation, we have found a gap in our process and will ensure this does not happen to any of our other customers.  Her order was a custom product,...

normally it takes 6 to 8 weeks to deliver our custom products. We recently try to rush this process to accommodate our customers during the busy season. As you can see it did not work as we expected.   Our policy is to not refund any custom orders. However,  we did see on [redacted] spoke to one of our supervisors and a refund in the amount of  $460.81 (  [redacted]) was processed.  We still have her custom hoods and if she would still like the product we can help her with a very generous discount . Again, if you can give [redacted] are sincere apology and hope she would give us a 2nd chance to make this right.   The Customer Care Team

Dear Revdex.com, We completely refunded the processing fee  (once we removed this fee, we had 10 days to process the order) The customer paid for 2nd day air shipment  ( we remove the [redacted] 2day shipping charge  and replaced it with ground charges) the difference was 10.00 which was refunded to the customer .  Let me know if we can help in any way. The customer care team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 When I called on June [redacted] to inquire about the refund, I was informed by the customer service representative that the credit card information where the "refund" was processed was incorrect. I will not be satisfied until we see the actual credit on the card.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution  has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I HAVE NOT RECEIVED A REFUND CREDIT TO MY CARD (IT HAS BEEN PAST THIRTY DAYS SINCE I SPOKE WITH THE CSR THAT HANDLED MY COMPLAINT. PLEASE CHECK YOUR RECORDS AGAIN.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,  Sorry for all the confusion. The order was shipped and delivered.  The Tracking number is [redacted].  For the future ,please pick the shipping method of [redacted] ground so the order will be delivered within 3 to 4 days.

Dear Customer, We are sorry for your experience,  We truly  need more information for our accounting department (like the 4 digits of your credit card) . By glancing at your account , it appears to have been pending charges (which normally get released after 3-4 business days). ...

during the time you called, half of our phone lines were down. As far as managers, we supply and train  our agents to handle all escalating issues and  the ability to help every customer, rarely is there a need for a manager call. However, this call should have beenescalated to our finance /accounting department. As far as I can tell these were only pending charges which have been released. due to your private information. If there are more pending charges on your  account, please email [redacted] or [redacted]   for further help if needed .  Warmest regards, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I expect a refund for the full processing and shipping amount seeing as it was not sent or processed on time 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear customer,   We are sorry for your experience. The button on the website must have been  pressed multiple times.  Your call should have been escalated to our finance /accounting department. As far as I can tell these were only pending charges which have been released. (It usually...

take 3-4 business days) If there are any other holds on your account. Please go directly to [redacted].  Warmest regards,  Customer Care

Dear customer,  We are sorry for your experience. We are always here to help and care for our customers. During the month of May, this is the peak of our season. We normally have a longer wait time for our customers, however,  we have been still  averaging a 47 second wait time.   We want to help solve this immediately, Your call  should have been escalated to our finance/accounting department.   As far as I can, these were only pending charges which have been released. But without the last 4 digits of your credit card, our accounting department will need to look this up, since we do not keep your credit card information at all.   You can contact us by email at  [redacted]  or [redacted]. or  call us at  [redacted]. Or if you prefer, we will call you , just give us the best day and time to reach you . We do want to get everything resolved quickly.    Warmest regards,  Customer Care Team

To [redacted],We have a credit for the about of 150.00 which was approved by Pedro. Please contact GraduationSource direct to access the credit information. The information you are speaking about on shipping box, had to do with shipping not product or profit. Publishing information that is not...

correct should be removed from this complaint.  Thank you,The Graduation Team

Dear Revdex.com,   The order was delivered to the customer by her local mailman.   We do not have any control over the shipping method the customer picks online. We do offer 4 shipping methods. The only guaranteed delivery we display online is Overnight, [redacted] day air and ground . The customer...

picked the lowest cost which was  [redacted] our company cannot guarantee a delivery date on this shipping method. Smart Post is a shipping method from [redacted] for the need to ship low-weight packages to residential customer. By utilizing the [redacted] your local mail man is the person who delivers the final shipment to the customer. My confusion is the requested about to dispute is “0.00” .  However, we are happy to offer her a customer courtesy discount of 25% off her next order.      The GraduationSource Customer Care Team

Dear Revdex.com,   I am very uncleaned on the complaint above and also trying to understand, SINCE  this has been a whole year and happened in 2016. Here is the exact story on order number  [redacted] Customer placed order on 5/*/2016  and was under the school of [redacted]...

[redacted]. The order was shipped the same day and delivered on 5/[redacted]2016 in perfect condition.. We did everything that was requested. As a curiosity for her second inquiry, we created a [redacted] and is still active for the amount of 96.55, please call service with an active credit card to apply the refund to at ###-###-#### or send an email to [redacted]   THE CREDIT MEMO IS [redacted]  due to the duplication , WE ARE JUST WAITING for an ACTIVE CREDIT CARD TO TURN THIS FROM A credit memo INTO A REFUND.   The Customer Care Team