GraduationSource

Review: On May [redacted] 2015 I attempted to purchase a cap and gown set for my daughters graduation. As I attempted to complete the purchase online, I was told that my purchase could not go through at this time. However the credit card that I was using has a $180 plus dollars in a pending transaction. I called to have the money returned they stated 3-5 days. It has been 10 days my money is still not returned. I attempted to contact the company several ties, was treated extremely rudely by customer service agents who would not let me speak to a supervisor, finance department, or quality control. The agents have hung up on me repeatedly. I have a recorded online chat conversation. I have been placed on hold for hours to have the phone hang up on me.Desired Settlement: I would like my money returned and some type of compensation for my inconvenience and aggravation.

Business

Response:

Dear customer, We are sorry for your experience. The button on the website must have been pressed multiple times. Your call should have been escalated to our finance /accounting department. As far as I can tell these were only pending charges which have been released. (It usually take 3-4 business days) If there are any other holds on your account. Please go directly to [redacted]. Warmest regards, Customer Care

I have had an issue with every order that I have placed with Graduation Source. It is as if I have to beg them to put the correct name (my name) on the invoice. They always put random names in the Bill to: and Ship to: fields. The company that I work for does not process orders unless the invoice is accurate. For the past year, I have been receiving an email with an invoice from an employee of Graduation Source asking me to pay the invoice that does not even belong to me. I did not place that order and my name is not anywhere on the order. It is for kindergarten graduation materials and I work with 12th grade. The issue was resolved when Graduation Source claimed that they accidentally duplicated the order. Months after this was resolved, I am still receiving e-mails from the employee asking me to pay the invoice that I have absolutely nothing to do with.

Review: I am the Financial Administrator of LWA. A small non-profit organization in Orlando, FL.

We places order #[redacted] on Nov. **, 2015 in the amount of $487.02. Money was withdraw from our bank account on 12/**/2015. On February [redacted], 2016 they process another withdraw in the amount of $971.50 (But we have not place an additional order). We called Graduation Source Customer Service and requested the reimbursement of the $971.50. However, instead of reimbursing the money, on February [redacted], 20156 they processed another withdraw this time in the amount of an additional $56.82.

We have been calling regarding this issue unable to speak with a manager. GS Customer Service had sent emails every time we call to the manager on duty at the time and the issue still unsolved. Never were we able to speak to a manager in person.

Today February [redacted] we are calling again, hoping to have a manager speaking to us with no luck. At this time they have processed an unauthorized withdraws in the amount of $1,028.32.

Your help will be greatly appreciated.

[redacted]Desired Settlement: We need the reimbursement of the $1,028.32.

Business

Response:

Dear Revdex.com, [redacted] went online and placed two orders with different prices on 12/*/2015. We shipped order [redacted] (Sales order [redacted]) it was shipped and delivered. The other order was stopped and we have a credit memo in the amount of 1,081.20. We are waiting for the customer to call in, so we can credit his credit card information. Due to security reasons, we do not keep any previous information about his credit card. However, his credit memo is active.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yesterday, I received a call from [redacted] (Graduation Source) letting me know that the reimbursement was on hold until around May time frame when they finish with the order process. When I explained to him that it was not a reasonable not an acceptable response, I was transfer to [redacted] (who has been my contact since February [redacted]) who told me that he was going to investigate and call me back. I am still waiting for his call. I called [redacted] prior to writing this response and left a voicemail as I was unable to get in touch with him.However, on [redacted]'s response to our Revdex.com complaint, it was claimed that the merchandise was shipped and delivered. That information is INCORRECT. As of today, the merchandise has not been received by LWA. We need the Cap & Gowns urgently for our Annual Picture Day and still waiting for it's arrival. Cordially, [redacted] - ###-###-####]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com, We have confirmation a refund was done in the amount of 56.82! On the refund of 487.02, If he contacts the service department, we are just waiting for his credit card information. So sorry for the confusion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Money was finally reimbursed yesterday, March *,2016. THANKS Revdex.com!

Sincerely, [redacted]

Living Word Academy [redacted]

Review: My daughter ordered a cap/gown/tassel online 5/**/2014. Minutes after doing so she realized it was the wrong items so she called and cancelled order. The person told her the order was cancelled, but we were already charged for everything and it would be refunded in a few days. Here, about 10 days later and the money has not been returned to our account. Today, 5/**/2014 I called and spoke with a [redacted]. She said refunds "take a while" because of their accounting department and that it "should" be done by next Tuesday. That will have been almost 2 weeks they have held onto my money (if they even end up doing it by then or at all!!!).Desired Settlement: I want my money returned to my account ASAP!

Business

Response:

The business has responded. Please read below:

Dear [redacted],

We are truly sorry for delay on your refund. We have completed your refund.

Please wait 4-5 buinsess days to see the complete refund on $ 73.63

Please contact [redacted], if you need anything further.

Warmly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Although, it shouldn't take 3 weeks and numerous phone calls and a complaint to the Revdex.com just to get a refund.

Sincerely,