Initial Business Response /* (1000, 5, 2015/05/20) */
[redacted], Service Manager, gave Mr. [redacted] a call and an appointment was set for Monday but the customer didn't show.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
I Never got a call from the dealership as stated nor was an appointment set up for me to bring my vehicle in. I'm not sure what phone number they used to contact me but my phone number is [redacted]. The issues on the vehicle have been an on going thing with the dealership as stated in the original statement. My main issue is that the vehicle has been in numerous times for the same issue and nothing has yet to be resolved on a lot of the issues. They did however fix the front left issues after I was outside of my warranty. Kind of funny to me how not long after my warranty expired they knew exactly what the problem was but only fixed the one side. I feel as though after all the time I've spent taking the vehicle in & out of the shop only to be told it could be this or this or this I should be compensated and have a vehicle that fully functional and fixed. I never really got any exact answers on what any of the issues were. I would think taking it to a GM Certified dealership a handful of times and having several full body inspections that they would be able to find the issues. As of today, still have a noise in the back end, oil is still leaking, front right wheel bearing is bad along with front right control arm. The second to last time I took my vehicle in for the loud humming noise I was told it was the power steering that needed to be worked in but then the following visit we find out the wheel bearings are bad. That's something that should have been noticed before now. To me its like they pin point a few things, randomly fix a couple in hopes that it fixes the issues but as of now it hasn't. I appreciate them for fixing the front left issues but several other issues stated in all documents I have have yet to be resolved.
Thank you,
[redacted]
Final Business Response /* (4000, 9, 2015/05/31) */
We are trying to reach him. Please have him contact [redacted] at [redacted].
Initial Business Response /* (1000, 5, 2015/05/20) */
[redacted], Service Manager, gave Mr. [redacted] a call and an appointment was set for Monday but the customer didn't show.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
I Never got a call from the dealership as stated nor was an appointment set up for me to bring my vehicle in. I'm not sure what phone number they used to contact me but my phone number is [redacted]. The issues on the vehicle have been an on going thing with the dealership as stated in the original statement. My main issue is that the vehicle has been in numerous times for the same issue and nothing has yet to be resolved on a lot of the issues. They did however fix the front left issues after I was outside of my warranty. Kind of funny to me how not long after my warranty expired they knew exactly what the problem was but only fixed the one side. I feel as though after all the time I've spent taking the vehicle in & out of the shop only to be told it could be this or this or this I should be compensated and have a vehicle that fully functional and fixed. I never really got any exact answers on what any of the issues were. I would think taking it to a GM Certified dealership a handful of times and having several full body inspections that they would be able to find the issues. As of today, still have a noise in the back end, oil is still leaking, front right wheel bearing is bad along with front right control arm. The second to last time I took my vehicle in for the loud humming noise I was told it was the power steering that needed to be worked in but then the following visit we find out the wheel bearings are bad. That's something that should have been noticed before now. To me its like they pin point a few things, randomly fix a couple in hopes that it fixes the issues but as of now it hasn't. I appreciate them for fixing the front left issues but several other issues stated in all documents I have have yet to be resolved.
Thank you,
[redacted]
Final Business Response /* (4000, 9, 2015/05/31) */
We are trying to reach him. Please have him contact [redacted] at [redacted].