Grammarly, Inc.

Initial Business Response /* (1000, 5, 2016/01/14) */
To whom it may concern,
Our records show that the customer contacted Grammarly support on January 11, 2016, while the 7-day money-back guarantee had expired on Sep 21, All Grammarly customer are eligible for a full refundA refund can
be requested by emailing a refund request to [email protected] or by creating a ticket at support.grammarly.com within the first days of the subscription period
As an exception to the Billing and Refund Policy, we have refunded the payment in full
Please feel free to contact us with any questions or concerns you may have
Sincerely,
The Grammarly Team

To whom it may concern,Our records show that the payments in questions have been refunded, and the subscription cancelled on Jul-10-No further charges will be appliedPlease view our ToS and Billing Policy here: ***Sincererly, The Grammarly Team

To whom it may concern,
We have conducted an internal investigation of this case and located the transaction in questionWe confirm the the proofreading order was completed in time and sent to the customerHowever, the customer indicated that the document cannot be openedGrammarly issued a full
refund on Sep 9,
Please don not hesitate to contact us with any other questions or comments you might have
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2015/08/24) */
To whom it may concern,
This note is to confirm that the case has been resolved to the ***'s satisfaction
Please let us know if you have any other comments or requests
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2016/02/11) */
To whom it may concern,
We conducted an investigation of the account in question and could not trace any correspondence from *** in our helpdesk, [email protected]
The account associated with the customer's email
address has been canceled and the last payments of $have bee refunded
Please do not hesitate to contact us at [email protected] with any other questions or comments you may have
Kindly,
The Grammarly Team
It may take up to business days to appear on the customer's credit card statement
Initial Consumer Rebuttal /* (2000, 7, 2016/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If refund comes through then I will accept this response

Initial Business Response /* (1000, 5, 2015/12/16) */
To whom it may concern,
We have conducted an internal investigation of this case and located the transactions in questionWe could not trace any correspondence between our representatives and the buyer, indicating that the buyer did not
attempt to resolve this issue with our side directly
The buyer has agreed with our Billing Policy that includes the following:
"Continuous membership"
To ensure uninterrupted service, all subscriptions to Grammarly are renewed automaticallyYou hereby authorize Grammarly to charge subscription Fees for the renewal period to the credit card or PayPalTM account on fileAll subscriptions are renewed at the subscription level(s) in effect at the time the then-current subscription term endsYou may cancel the subscription at any time by following the "View cancellation instructions" link below
"Termination and Refund Policy"
This Agreement shall continue until you cancel your subscription or until terminated by GrammarlyYou may cancel your subscription at any timeView cancellation instructions at http://***.grammarly.com/entries/XXXXXX-how-do-i-cancel-my-subscription
Per this notice, we cancelled the subscription for the *** and REFUNDED the payment made in Payments aged days or more are non-refundableCanceling a subscription
cancels all future scheduled payments
Before submitting the payment, the buyer accepted electronic Terms of Service, thus entering into a legally binding contract with our company
Sincerely,
The Grammarly Team

Complaint: ***I am rejecting this response because: They can tell you that you can opt out but you still get the spamSincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/12) */
To whom it may concern,
Our records show that the customer support representative *** refunded the payment in full, confirming this with the customer *** ***, on Jan
Please let us know if you have any other questions or
concerns
Sincerely,
The Grammarly Team
Final Business Response /* (1000, 13, 2016/01/29) */
To whom it may concern,
We have investigated the transaction in question and can confirm that the payment was refunded on Jan 10, which was the date of the purchaseOur records show that the Grammarly's customer support representative replied in writing confirming the refund on Jan
Please do not hesitate to contact us if you have any additional questions or requests
Best regards,
The Grammarly Team

Initial Business Response /* (1000, 5, 2015/10/06) */
To whom it may concern,
According to our records the partial refund has been issuedThe subscription has been changed to the 3-month subscription
SIncerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2015/11/30) */
To whom it may concern,
Thanks for your messagePlease note that when you subscribed to our service, you agreed to our Terms Of Service and License Agreement, which states that you will be billed immediately and you can receive a full refund
of the subscription fees you paid if you cancel your subscription within days of activation, emailing refund requests to ***@grammarly.comAsking users to agree to the Terms Of Service and License Agreement upon siis a standard industry practice on websites such as Grammarly
However, we will refund your payment as a courtesyPlease look for the refund to appear on your credit card within the next business days
We hope you will consider Grammarly again in the futurePlease contact me with any questions or comments
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I called and leave messages days after purchasing
Final Business Response /* (4000, 9, 2015/12/07) */
To whom it may concern,
This note is to confirm that the full refund has been issued
Please do not hesitate to contact us should you have further requests
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2016/01/04) */
To whom it may concern,
According to our records, the complaint has been resolved to the ***'s satisfaction through Grammarly ***The subscription has been cancelled and the payment has been refunded
A Grammarly subscription can
be cancelled from a Grammarly account in this simple way:
Log in to your Grammarly.com account
Click on the Subscription tab to the left
Click the "Manage subscription" link
Then click on the "Cancel future billing" link and the "Confirm cancellation" button
We hope to serve you in the future! Please do not hesitate to contact us if you need further assistance
Sincerely,
The Grammarly Team

Complaint: ***I am rejecting this response because:
Where is there a fine print on your website that states that you can go to a third party and collect my new credit card information?
Second, you did not allow me time to consider ADDING a new credit card to keep the renewal, and thus, went behind my back and found my bank card, charged it, and left me negative in my accountWhat if I wanted to use another card? AND, stating "please enter a new credit card statement to avoid disruptions to your account" IS MISLEADINGYou made it seem like if I did not update my card, my account and services would be discontinued, and thats not what happened
Please note, that a member from the team agreed to cancel my membership and refund me the amount takenI called my bank and let them know about grammarly's second response. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:
That is a horrible way to conduct business, by trapping your customersAdditionally, it is
MISLEADING to email your customer, "ACTION REQUIRED; we DON'T want to LOSE You,"
when you know very well you are not losing me because you are going to a third party and
whatever measures to get your paymentFurther, it is also misleading to state, " You can
update your credit card information now to prevent interruptions in your grammarly services."
That is false, as there was no intent to disrupt my services because you contacted a third party
to obtain my informationLastly, in the "ACTION REQUIRED" email you sent me, you should
have added your disclaimer, "if you do not add a new credit card, we will contact a third party
as to maintain the renewal agreement for grammarly services," that way you give customers
the autonomy to decide if they want to immediately cancel or allow you to retrieve the funds for
continual servicesYour company is deceptive and I will never refer any student to your business

Initial Business Response /* (1000, 5, 2016/02/11) */
To whom it may concern,
Our records show that ***, our customer support representative, refunded $USD on Feb-09-17:UTC, confirming the refund associated with the customer's [email protected] account
"Dear ***,
Thanks for
your updated messageI apologize for the delay in my response
I have reviewed your account information and refunded $USD to make it a 1-month account for youPlease look for the funds to appear on your credit card within the next business days (depending on your bank)
Canceling a subscription cancels all future scheduled payments of that subscriptionYou now have full access to Grammarly for one month (till Mar 7)After this period is over, you will be invited to continue using Grammarly, choosing a subscription plan of your preference
Please feel free to contact me with any questions or comments you might have
Best regards,
***"
Please do not hesitate to contact us with any questions or comments you may have
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Money was refunded

Initial Business Response /* (1000, 5, 2015/08/17) */
To whom it may concern,
This note is to confirm that the case has been resolved to the ***'s satisfaction
Please let us know if you have any other comments or requests
Sincerely,
The Grammarly Team

To whom it may concern,
Our records show that there have been only two accounts associated with a card ending in ***The account associated with ***, created on Feb-27-2015, has been refunded in full and the subscription has been cancelledNo charges will be appliedA second account account associated with *** has been cancelled in The account associated with *** belongs is associated with a different card, belonging to another Grammarly user
For paying users, Grammarly will collect your payment information, which is required to complete a commercial transaction on the SiteWe use this information to enable and fulfill your transaction*** In order to make sure you are not charged in the future, we suggest you cancel your Grammarly subscriptionWe can also do this for you at your requestOnce the pay period expires, your account will downgrade to the free version and the billing information will no longer be available to make other transactions; your profile will be closedWe guarantee that the billing information is stored securely by the payment processors, and Grammarly only has access to the expiry date, card type, and the last four digits of the card
Sincerely,
The Grammarly team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]