Grammarly, Inc.

Initial Business Response /* (1000, 5, 2015/08/14) */
To whom it may concern,
We were able to locate the transaction in question by the [redacted]'s full name. It appears the account has been mistyped: [redacted]@comast.net
Full refund has been issued on Aug 15, 2015. It may take up to 10 business...

days to show up on your card statement.
We were unable to locate any [redacted] email from [redacted]@comcast.net. You can reach Grammarly's 24/7 [redacted] service at http://[redacted].grammarly.com
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund but wished someone would have just helped me. I liked the program and really wished to keep it. I just wanted to get logged in. While it does appear to be an easy fix because of a typo, it would have been nice to have someone just help me. I'm quite surprised to hear that no one received my request. Again, I wished to have kept the service rather than a refund but do appreciate the refund. Thank you.

To whom it may concern,
Our records show that the customer's complaint has been already addressed via Grammarly helpdesk. The seven payments made for the second account created on Feb-27-2015, [redacted], were refunded in full on Sep 20. Please note that it may take up to 10 days for the...

refund to appear on your credit card statement.
Sincerely,
The Grammarly Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if in fact, I received a full refund as they state in their message.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/13) */
To whom it may concern,
Thanks for contacting Grammarly.
The Manage Subscription is located under the Subscription tab.
Per your request, your subscription associated with the email [redacted]@hotmail.com has been cancelled and the payment...

refunded. Please note that it may take up to 10 days for the refund to appear on your statement.
Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing
Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,
The Grammarly Team

To whom it may concern,
Our records show that the customer contacted Grammarly Support and got a response confirming a refund on the same day.
Please let us know if you have further questions or comments.
 
Sincerely,
The Grammarly Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it may concern,
 
We disagree that Grammarly failed to comply with the Americans with Disabilities Act or any other laws.  However, Grammarly values its users and appreciates their feedback regarding our platform.  Accordingly, we have refunded the user's original...

purchase on April 4, 2018, per the user's request. The user's subscription associated with the email address [redacted] has been deactivated. As a courtesy, we have upgraded the account under [redacted] to our Premium service for a period of two weeks, as of April 13, 2018, free of charge. Concerning requests to transfer the payment between the accounts, as well as delete the account associated with the email address [redacted], the Grammarly Support Team is not authorized to transfer subscriptions between or delete user accounts due to security considerations. With that in mind, we advise that the user purchases the Grammarly Premium service for the account under [redacted], his preferred account, after the expiration of the grace period on April 27, 2018, and deletes the second account under [redacted] following the instructions available here: https://support.grammarly.com/hc/en-us/articles/115000090052-Delete-your-...⇄

To whom it may concern,
Per your request, your subscription associated with the email, [redacted], has been canceled and ten renewal payments starting February 2016 have been refunded, as an exception to our ToS [redacted]). Please note that it may take up to 10 days for the...

refund to appear on your credit card statement unless you paid with PayPal.
For your reference, here is an excerpt from our Terms of Service and License Agreement:
“Except as may be expressly set forth herein, all Fees paid or accrued in connection with any Services are non-refundable, and Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term.”
“This Agreement shall continue until you cancel your subscription or until terminated by Grammarly. You may cancel your subscription at any time. View cancellation instructions at [redacted]. If you cancel after your subscription renewal date, you will not receive a refund for any amounts that have been charged."
We appreciate your patience and assure you that the refunds have been processed.
Please do not hesitate to contact us if you have any questions, comments, or concerns.
 
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2015/11/09) */
To whom it may concern,
Our records show that the [redacted] contacted the Grammarly [redacted] and received a written response within 5 minutes, which confirmed a refund of the payment.
Please note that cancelling a...

subscription cancels all future payments. If you wish to request a refund, along with the cancellation of the subscription you need to email [redacted]@grammarly.com as well, requesting money back.
Please feel free to contact us with any questions or comments you might have.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I was happy that the first payment was refunded I was still charged twice.
I want grammarly to also refund me for the second charge.
Final Business Response /* (4000, 10, 2015/11/11) */
To whom it may concern,
Our system shows only one payment made with MC ending in [redacted].
Please check with your bank or credit card issuer to verify the settled payments only.
Please contact us with any additional questions or request.
Sincerely,
The Grammarly Team
Final Consumer Response /* (2000, 12, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Situation has been cleared up with Grammarly, They cancelled my account and they have refunded me the the total I was charged on November the 4th.

Initial Business Response /* (1000, 5, 2015/08/24) */
To whom it may concern,
Our records show that the [redacted]'s request has been already handled through Grammarly [redacted] and the payment has been refunded. It may take up to 10 days for the refund to appear on the [redacted]'s statement.
Please...

let us know if you have any other comments or requests.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Grammerly has refunded the charge and have stated that they finally closed my account. The response was quick and very polite. I am very appreciative of their eagerness to help resolve this issue.

To whom it may concern,
Our records show that the customer's refund request has been addressed via Grammarly Support, resulting in a full refund of the annual renewal payment for the Annual Grammarly Subscription.
We appreciate your patience and assure you that the refund has been processed....

Please do not hesitate to contact us if you have any questions, comments, or concerns.
Kind regards,
The Grammarly Team

To whom it may concern,
If you're still receiving emails from Grammarly, we suggest that you open the email from Grammarly, navigate to the bottom of the email, and click Unsubscribe from mailing list.Please note: If you are subscribed to Grammarly Premium, you will continue to receive emails about billing-specific issues and notifications for your premium account even if you unsubscribe from all other Grammarly emails.
Kind regards,
The Grammarly Team

Hello, Complaints # [redacted] has been settled and I would like to close the case.  Please advise.  [redacted] Sent from my iPhone

To whom it may concern,
Thank you for your updated message.
Please refer to our FAQ page at [redacted] that includes the following:
"If you are seeing charges on a new card that you haven't added to your Grammarly account, your financial institution has automatically updated this information as a courtesy. Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. If you have any concerns about this process, please contact your financial institution."
 
Best regards,
The Grammarly Team

Initial Business Response /* (1000, 8, 2015/07/14) */
To whom it may concern,
We got in touch with [redacted] regarding her question.
We'll continue the correspondence and calling her number in order to see if her request for IP address can be satisfied.
Please feel free to direct your...

requests to [redacted]@grammarly.com
Sincerely,
The Grammarly Team

To whom it may concern,
 
We have investigated the transaction and correspondence in question. Our records show that the refund was issued, as an exception to our ToS and Billing Policy, on the date of the initial request (Apr 10). 
 
Please do not hesitate to contact us with any...

questions of concerns you may have.
 
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2016/03/22) */
To whom it may concern,
We checked our records and were able to trace the correspondence between the buyer and the company. On Nov 19, the buyer requested the following: "Please do not bill me anymore as my daughter does not utilize the...

services offered anymore. " Hence, the customer's subscription has been cancelled to prevent future scheduled payments. Had the buyer requested a refund of the recent charge, the company would have returned the renewal payment.
Today, on Mar-22-2016, we processed the refund. Please note that it may take up to 10 days for the refund to appear on your statement (Visa [redacted]
Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing
Please do not hesitate to contact us if you have further comments, questions, or requests.
Best regards,
The Grammarly Team

Complaint: [redacted]I am rejecting this response because: Hi Thank you for your assistance July, 2016 I signed up for this service. Upon canceling the service within 30 days later. My checking account was consistently billed every month. Even after cancellation. I attempted numerous times to contact this business, and requested someone to call me so, the situation could be resolved. I was informed there was nobody available to personally contact me. Upon finally being able to receive a response from this business I was informed my account was not cancelled. Although, I received emails and offers to stay a customer for $6 a month. Once again I had to sign into the website, and cancel the service. I was informed I would receive a refund. My account was billed 12 times, one time was authorized. The terms of service do not cover unauthorized fees. All I'm asking for is my refund for the unauthorized charges. On July 10th, 2017 I was issued a refund for 5 months. I requested the balance of my refund to be issued, and filed a complaint with Revdex.com after the company stated they could not call me, and would not issue a refund for the balance of unauthorized charges. On July 25, 2017 I receiving the balance of the owed monies 149.95 via PayPal within 7 days. I am appreciate the company verified the account was closed as to prevent further charges. I also contacted my banking institution. I am only requesting the unauthorized charges be refunded in full. I would appreciate resolution. Thank you.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: according to an email on September 20th, at 5:33 AM Grammerly stated that there was an account created [redacted] So now we are up to two fraudulent accounts that I never signed up for. Clearly their security is compromised.  I do not even have that email address.  I still have not seen any documentation that my financial information is deleted.  I want to be sure this will not happen again. Sincerely,[redacted]