Granite Telecommunications, Inc.

Good Afternoon,My apologies for the issue you are experiencing, I am researchign your request/dispute and will respond within the next hours. Thanks, *** ***

Good Afternoon,I called the number provided and left a voicemail yesterday but wanted to be sure to respond to this complaint today. I researched the issue and here are the actions I am taking:- You are correct, the Grid tail was disconnected on 4/but was not end dated in our system until 6/1. I went ahead and calculated a credit for that time period, the amount owed to you is $365.32, I will have that credit applied today. I will also credit the late fees that have accrued as a result of this as well, that amount is $116.99.- Regarding the wiring charges that are in dispute, our position is that our technician did not damage the jack, however we do appreciate your business and want to resolve this matter fairlyGranite is willing to negotiate a credit of half of the charges that were assessed from this dispatch, the credit amount would be $and I will have that applied today. My apologies for the issues.All the best,*** ***

Good Afternoon ***,I have thoroughly reviewed your dispute and Granite is willing to credit 1/of the charges that have been assessed to date The total credit is $This is also on a year commitment (documentation on file)Granite will absorb the remainder of your contract as well
and we will not issue an early termination penaltyThe service is being disconnected immediately as per our previous conversation.Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI appreciate you taking me off the listIf not, I will Contact whoever else I have to contact
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Because Granite has not fulfilled the terms of our agreement (i.e., they have charged/are charging me higher prices than I was quoted and have provided inadequate service), Granite has effectively defaulted on our contractAs a result, I believe I have the right to terminate the contract without paying early termination fees
Regards,
*** ***

Good Morning Mr ***,Thank you for providing the invoice in questionThis invoice was meant to be delivered to the ** *** which is located in the same shopping plaza (*** ***) as your business** *** is a Granite customer and the invoice was meant to be delivered to their location, however it appears that the Post Office delivered their invoice to your company in errorPlease disregard the invoice, I will have ** ***'suite information updated in our system for future billings so this will not happen again.Thank you,*** ***

Good Afternoon,Granite is sorry that you received an invoice in error. We have updated your account, refunded the amount in question and you should not receive any invoices in the future. We appreciate your business and apologize for this inconvenience. Regards,*** ***

Good Afternoon,This is currently under investigation between *** RE Accounts Payable and Granite.All findings will be communicated to *** ***.Best Regards,*** ***

Good morning ,I am still working on the pricing which requires approvals from our upper managementOnce I have all of the details I will reach out directly Any questions reach out to meMy contact info is below.*** ***
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Attached are images of the invoice in question with account number and 'charges' we receivedI expect this to be resolved by the time I receive another message from anyone at Granite Telecommunications.Regards,
*** ***

Good Afternoon,Thank you for reaching out. We looked back and we were able to find the original LOA signed by *** ***, at that time we had also received a list of lines to covert over to our platform. If these numbers are no longer in use or are no longer needed please send an
email to your premier representative (***) and we will have them disconnected immediately.Best Regards,*** ***Granite Telecommunications

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am still getting at least two calls a day!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Morning,My apologies for the issues you are experiencingI have reached out to the appropriate parties within our organization to take the necessary actions to ensure you are no longer contactedHere are the steps that have been taken: - We added your
account to the do not call list in our CRM on The account is clearly marked. - We took a further step this morning and removed all contacts for your company including your information. We do not see any logged call activity since this issue was reported but if you have the name of the sales person calling you kindly forward it to me (***
Thanks for your patience.*** ***

Good Afternoon Mr ***, Thank you for reaching out I spoke to the team and we have taken the following actions: - We confirmed there is currently no longer a contract on the lines so we are proceeding with converting your voice lines over to Granite, we are expediting this process-
Granite will leave the DSL service behind and once the conversion completes you may cancel service with your current provider as you are already using the data service on the Grid circuit- As a courtesy, Granite will credit months of service $for the inconvenience, a credit will be applied to your account today- The Granite team will monitor the order closely and as soon as the confirmation is available we will let you know Please feel free to contact me with any questions. Thank you for your patience. Regards, *** *** * ***

Good Afternoon,Thank you again for reaching out. If you can provide the documentation that was sent to Granite on 11/that was to inform us of the closing/transfer I would be happy to review so we can settle this matter, I looked back in our files and was unable to locate. Regards,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Afternoon,Thank you for reaching out. I have been reviewing your account and billing and due the increase you are referring to we are going to look into the options of reducing your pricing so that it is in line with what you were expecting to pay on a monthly basisThe analysis is
under way and may take a week or so to get it processed and then another week or so to get the appropriate approvals within our organization.I will be handling this moving forward and I will work with you directly until resolvedI will be in touch early next week with the next steps.Regards,*** ***
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
We had to get our legal team involved, and I just received another invoice from Granite this weekGranite has not resolved the issue
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedGranite rectified the outrageous overcharging for the early termination fees that was unjust to begin with *** *** was very professional in the way she handled this complaint Granite needs more people like *** on their staff
Regards,
*** ***