Granite Telecommunications, Inc.

Good Afternoon,My apologies for the issues you are experiencing. I am still reviewing your claim and I will get back to you early next week with a detailed response.Thanks for your patience.*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Afternoon Mr ***,Thank you for reaching outI am unable to locate the account in question and I was hoping you could call or email me back with an account number or send me a copy of the invoice in question so that I can review it. I have exchanged an email and a voicemail, so if you
could kindly get back to me when you have a chance I will look into this matter further.We take these matters very seriously and I will make this a priority to resolve.Regards,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Good Afternoon,Thank you for reaching outI have looked at the account in question (***)These lines ported away from Granite on 5/8/The lines were end dated in our system at the end of July We are in the process of calculating a credit for the time between 5-8-and the end of
July that we will post to your account as soon as possibleHowever, we do not have any other active dispute on file that would explain the $requested settlement amount. Best Regards,*** ***Granite Telecommunications

Apologies for the delay in responding to this complaintGranite has issued a credit for the remaining balance on the account and we have closed our file with the outside collections agency so the customer will no longer receive collections calls

Good Morning,My apologies again for the inconvenienceHere are the steps we have taken to resolve this matter: - We added your account to the do not call list in our CRM on 8/The account is clearly marked - We took a further step this morning and removed all contacts for your company including your information. We do not see any logged call activity since this issue was reported but if you have the name of the sales person calling you kindly forward it to me (***). Thanks for your patience.*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Please call me to address the issues I'm havingThat's the problem now, no one will speak to me and get my side of the storyEveryone says they are going to research itThis has gone on for far to long alreadyLooking forward to hearing from you.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We have buildings located in PennsylvaniaThey all utilize our PRI Tvoice line for phone callsThe only lines that need regular phone lines are alarm and fire lines - for each facilityYou contacted *** ***, our controller, to sign us up for phone lines which we did not needAt no time was I contacted since I would have immediately put an end to thisWe will be filing in small claims court for the $16,you over-billed us. I think it was cute that your sales rep *** emailed me to recommend cost savings "In getting to know the UCT account, I’ve discovered that you are paying on average $per phone line -- Many upwards of $While that is an industry standard cost, Granite’s offering of the same is just $14.99." These were lines they were already charging us $60/month forAlso note we did not need or utilize these phone lines. This was a scam. Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Afternoon, We have further reviewed this claim and as a courtesy we will issue a credit in the full amount of $plus any additional late fees that have accrued.Thank you for your patience during this situation. Best Regards,*** ***Granite Telecommunications

Good Afternoon,The system picked up a late fee along with an invoice processing feeI will go ahead and credit the entire amount $to close this out.Regards,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I was under the impression that the entire bill would be credited, yet I just got an invoice for $They didn't take off the Taxes and Surcharges from the first bill of $and now they have billed me for another month of taxes and surcharges for a service to do not have. I want this account closed, with a $balance.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
No one has reached out to me yet. Thanks
Regards,
[redacted]

Good Afternoon,My apologies that this issue has returned.  I have reached out to our CRM administrators and took the following actions:The account has been marked the following:Do Not CallDo Not EmailUnqualified We also revoked ownership of the prospect record from the owner. This should not happen again, thank you for your patience. Regards, [redacted]

Good Morning Mr [redacted],Thank you for sending the information. However, when I pull up that account number it belongs to an existing Granite customer and the invoice hasn't yet generated.  Could you kindly forward me the invoice in question so that I can review it closer?  My email address is: [redacted]@granitenet.com. Thank you for your cooperation, I will make it my top priority to resolve this immediately.[redacted]

Good Afternoon,My apologies for the issues you are experiencing. I have reached out to the appropriate parties within the organization to take the necessary actions to ensure you are no longer contacted.Regards,[redacted]

Good Afternoon,Thank you for reaching out and our apologies for the issue you are experiencing.  Unfortunately the line was slammed away from Granite without our knowledge and this caused the out of service condition.  I understand that our repair department was working with you and it...

would be a multi-step process to get the line back up. It sounds like you had reached out to [redacted] and installed a new line as that was the fastest option.  We most definitely can still try to get the line back, but it would require an order and some additional research. Please feel free to reach out to me directly and I will work with you should you decide to proceed.Thank you for your business and my apologies again for the inconvenience this has caused.Best Regards,[redacted]

Granite was authorized to convert the [redacted] location by the customer's management company [redacted]. The contact who authoized the move is [redacted] and she can be reached at [redacted] or [redacted].