Good Afternoon,Thank you for reaching out We have discussed your request and we will agree to waive half of the early termination penalties as soon as they are all applied to your account (there is still one disconnect pending at this time) We expect to have an amount to you before the end of the month and we will reach out to you directly via email.Best Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My account number is [redacted] I was informed that this account has been turned over to the collection agency Regards, [redacted] ***
Good Afternoon,Thank you for reaching out and we apologize for the frustration you are experiencingWhile we feel the $survey charge is valid, in the interest of putting this behind us, I will go ahead and issue a credit for the full amount todayIt will appear on the invoice.Thank you for your patience[redacted] Granite Telecommunications
Good afternoon, I apologize for this matter taking as long as it did We typically like to work with our customers to understand and address any issues, quickly We feel that this issue fell through the cracks and are working internally to address issues in a timely manner going forward In this case we provided the requested documentation and decided to absorb the remaining charges We don’t typically absorb actual usage/charges, but in this case we feel it is best to do so Granite will absorb the $in question and close the account We have relayed that to the agency as well We appreciate your businessRegards, [redacted]
Mr [redacted] : We apologize that our prior response was not sufficient and appreciate the additional detailsAs indicated previously, our written records show that we were authorized by someone that we believe was authorized to order such services We accurately billed for the products and services rendered and have been paid by your company It was never our intention to furnish services other than what your company needed and we had no way of knowing that the person we were dealing with may have ordered more than you now believe was necessary We do not operate that wayWe have already offered to discontinue any unnecessary services Since none of this was raised for many months after we provided the underlying services, we cannot seek refunds from our underlying service providers for most of the time period at issue We’d be happy to discuss a credit or refund on a portion of the services We hope as part of arrangement to continue with the services that you do still need on Granite’s platform Please contact me at [redacted] [redacted] Director of Premier Accounts
Good Afternoon,My apologies for the issues you are experiencingI have reached out to the appropriate parties within the organization to take the necessary actions to ensure you are no longer contacted including:Adding your account to the do not call list in our CRM on 9/9/16, the account is clearly markedWe also took a further step and removed all contacts for your company including your informationBest Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I appreciate the credits however this is not nearly enoughDespite the late fee you are crediting for only the recent months, you're crediting a total of $Again, I was told my monthly charge for the service is $Service has only been active since February for Arcadia location and mid-May for the [redacted] locationAnd I'm willing to pay the $inside wiring fee that was charged for installing the Arcadia linesEverything else should be credited and the amount should be more than $2KI cannot understand most of the telecommunications jargon that's listed in the pages and pages of the bill, but I will just go by how much I know I am supposed to be responsible for the services providedI hope Granite can really straighten this out as soon as possible and the erroneous charges are accumulating each and every month which makes this all so much more difficult to keep trackThe latest bill I got dated Oct is still wrong!! Regards, [redacted] ***
Good Afternoon,Thank you for reaching out and my apologies for the issue this is causing I reviewed the dispute and while the charge is valid based on the warranty of the device with the carrier, we are going to go ahead and credit $to your account immediately to bring this matter to a closeThank you for your patience[redacted] Granite Telecommunications
Good Morning,After researching this issue, it has been determined that the charges in question are validPer the tarriffs, the end user must pay for equipment related issues and in this case the reason for the usage charges stem from faulty fax equipmentWe suggest that this be disputed with your hardware vendor[redacted]
Good Afternoon,My apologies for the issues you are experiencingI have reached out to the appropriate parties within the organization to take the necessary actions to ensure you are no longer contacted.Regards, [redacted]
Good Morning,We are sorry that you experienced less than stellar service from Granite We strive to provide our customers with efficiencies so having a complaint like this is unacceptable This is not typical and we have examined our internal processes and have improved our procedures going forward We truly appreciate your business and have resolved the matter by issuing a credit and closed out the collection agency portion.Regards, [redacted]
Good Afternoon,My apologies for the issues you have been experiencingI reviewed the notes in your account and these charges should have been absorbedI have issued a credit in the full amount $The other dispatch had been absorbed already and did not bill out ($847.50).We thank you for your patience.Best Regards, [redacted]
Good Afternoon,Granite is canceling the contract with no penalties, we have discontinued service as requested and we are waiving the early termination fee which is approximately $ We appreciate your business and your patience while we researched this matter.Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The 'account' number in question is [redacted] As stated before, our business has never engaged any kind of service from Granite Telecommunications and would like an immediate resolution for these invoices Regards, [redacted]
Good Morning,We have thoroughly reviewed your claim and it has been determined that these additional credits are due to you: Rowland Heights, CA location:$– additional credit for the temporary POTS lines from Dec-May$– modem fee [redacted] :$– 9/and 10/late fees We have already processed several credits prior to these additional credits, so we feel after these credits that will be applied to the next invoice will complete the audit of your account Your account management team can provide a breakdown of the previous credits processed if you would like to review in detailThank you very much for your patience while we reviewed your claim and we appreciate your businessRegards, [redacted]
Good Afternoon,We’re sorry for any inconvenience Granite has built a successful company by creating efficiency and savings for voice and data products and services for over businesses in the U.S., and it was not our intention to harass or annoy you or your company Our records show that a franchise or affiliate of [redacted] ’s had asked not to be contacted any further in However, due to limitations in our sales support software at that time, that restriction was not applied to other [redacted] accounts or to a venture capital company that has invested in [redacted] ’s and other companies that have done and continue to do business with Granite Sometime thereafter, a new sales representative joined our company and, without knowledge of the prior do not call request, began calling again After receiving your complaint, Granite has spoken with the representatives who had placed recent calls and applied the do not call listing to other affiliated companies Granite’s in-house legal team has reached out to [redacted] ’s to explain what happened and provided names and contact information of senior employees who can immediately stop any further calls or emails, including [redacted] , Director of Premier Accounts ( [redacted] ) Thanks for your patience[redacted]
Good Morning,Thank you for your response We have issued all of the credits that are due to you and I will request that the manager of this group reach out to you to provide further clarification.Regards, [redacted]
Good Afternoon,I have reviewed this claim and it has been determined that order was received by the PremierGrid team on March 10, from the Granite Grid Sales teamThe order was received with a filled out and signed LOA, the LOA was signed by [redacted] ***In the email correspondence between the customer and Sales team the terms of the order were given a 3-year term The amounts charged to the customer have followed standard protocol for the installation fees, the prorated charges and monthly recurring charges for those servicesAs invoices continued to be sent out the previous month’s invoices were not paid therefore the invoice amounts increased with each passing monthDue to the year commitment that was agreed upon, there would be an early termination fee assessed if the service is disconnected prior to the expiration dateThank you for your time and I hope this explains this properlyBest Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thanks for overcharging us ***You run a real stabusinessWe have cancelled all of our linesGo find someone new to rip offHopefully you hear from the Pennsylvania Utility Commission soon Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Awaiting resolution and account review Regards, [redacted]
Good Afternoon,Thank you for reaching out We have discussed your request and we will agree to waive half of the early termination penalties as soon as they are all applied to your account (there is still one disconnect pending at this time) We expect to have an amount to you before the end of the month and we will reach out to you directly via email.Best Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My account number is [redacted] I was informed that this account has been turned over to the collection agency Regards, [redacted] ***
Good Afternoon,Thank you for reaching out and we apologize for the frustration you are experiencingWhile we feel the $survey charge is valid, in the interest of putting this behind us, I will go ahead and issue a credit for the full amount todayIt will appear on the invoice.Thank you for your patience[redacted] Granite Telecommunications
Good afternoon, I apologize for this matter taking as long as it did We typically like to work with our customers to understand and address any issues, quickly We feel that this issue fell through the cracks and are working internally to address issues in a timely manner going forward In this case we provided the requested documentation and decided to absorb the remaining charges We don’t typically absorb actual usage/charges, but in this case we feel it is best to do so Granite will absorb the $in question and close the account We have relayed that to the agency as well We appreciate your businessRegards, [redacted]
Mr [redacted] : We apologize that our prior response was not sufficient and appreciate the additional detailsAs indicated previously, our written records show that we were authorized by someone that we believe was authorized to order such services We accurately billed for the products and services rendered and have been paid by your company It was never our intention to furnish services other than what your company needed and we had no way of knowing that the person we were dealing with may have ordered more than you now believe was necessary We do not operate that wayWe have already offered to discontinue any unnecessary services Since none of this was raised for many months after we provided the underlying services, we cannot seek refunds from our underlying service providers for most of the time period at issue We’d be happy to discuss a credit or refund on a portion of the services We hope as part of arrangement to continue with the services that you do still need on Granite’s platform Please contact me at [redacted] [redacted] Director of Premier Accounts
Good Afternoon,My apologies for the issues you are experiencingI have reached out to the appropriate parties within the organization to take the necessary actions to ensure you are no longer contacted including:Adding your account to the do not call list in our CRM on 9/9/16, the account is clearly markedWe also took a further step and removed all contacts for your company including your informationBest Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I appreciate the credits however this is not nearly enoughDespite the late fee you are crediting for only the recent months, you're crediting a total of $Again, I was told my monthly charge for the service is $Service has only been active since February for Arcadia location and mid-May for the [redacted] locationAnd I'm willing to pay the $inside wiring fee that was charged for installing the Arcadia linesEverything else should be credited and the amount should be more than $2KI cannot understand most of the telecommunications jargon that's listed in the pages and pages of the bill, but I will just go by how much I know I am supposed to be responsible for the services providedI hope Granite can really straighten this out as soon as possible and the erroneous charges are accumulating each and every month which makes this all so much more difficult to keep trackThe latest bill I got dated Oct is still wrong!! Regards, [redacted] ***
Good Afternoon,Thank you for reaching out and my apologies for the issue this is causing I reviewed the dispute and while the charge is valid based on the warranty of the device with the carrier, we are going to go ahead and credit $to your account immediately to bring this matter to a closeThank you for your patience[redacted] Granite Telecommunications
Good Morning,After researching this issue, it has been determined that the charges in question are validPer the tarriffs, the end user must pay for equipment related issues and in this case the reason for the usage charges stem from faulty fax equipmentWe suggest that this be disputed with your hardware vendor[redacted]
Good Afternoon,My apologies for the issues you are experiencingI have reached out to the appropriate parties within the organization to take the necessary actions to ensure you are no longer contacted.Regards, [redacted]
Good Morning,We are sorry that you experienced less than stellar service from Granite We strive to provide our customers with efficiencies so having a complaint like this is unacceptable This is not typical and we have examined our internal processes and have improved our procedures going forward We truly appreciate your business and have resolved the matter by issuing a credit and closed out the collection agency portion.Regards, [redacted]
Good Afternoon,My apologies for the issues you have been experiencingI reviewed the notes in your account and these charges should have been absorbedI have issued a credit in the full amount $The other dispatch had been absorbed already and did not bill out ($847.50).We thank you for your patience.Best Regards, [redacted]
Good Afternoon,Granite is canceling the contract with no penalties, we have discontinued service as requested and we are waiving the early termination fee which is approximately $ We appreciate your business and your patience while we researched this matter.Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The 'account' number in question is [redacted] As stated before, our business has never engaged any kind of service from Granite Telecommunications and would like an immediate resolution for these invoices Regards, [redacted]
Good Morning,We have thoroughly reviewed your claim and it has been determined that these additional credits are due to you: Rowland Heights, CA location:$– additional credit for the temporary POTS lines from Dec-May$– modem fee [redacted] :$– 9/and 10/late fees We have already processed several credits prior to these additional credits, so we feel after these credits that will be applied to the next invoice will complete the audit of your account Your account management team can provide a breakdown of the previous credits processed if you would like to review in detailThank you very much for your patience while we reviewed your claim and we appreciate your businessRegards, [redacted]
Good Afternoon,We’re sorry for any inconvenience Granite has built a successful company by creating efficiency and savings for voice and data products and services for over businesses in the U.S., and it was not our intention to harass or annoy you or your company Our records show that a franchise or affiliate of [redacted] ’s had asked not to be contacted any further in However, due to limitations in our sales support software at that time, that restriction was not applied to other [redacted] accounts or to a venture capital company that has invested in [redacted] ’s and other companies that have done and continue to do business with Granite Sometime thereafter, a new sales representative joined our company and, without knowledge of the prior do not call request, began calling again After receiving your complaint, Granite has spoken with the representatives who had placed recent calls and applied the do not call listing to other affiliated companies Granite’s in-house legal team has reached out to [redacted] ’s to explain what happened and provided names and contact information of senior employees who can immediately stop any further calls or emails, including [redacted] , Director of Premier Accounts ( [redacted] ) Thanks for your patience[redacted]
Good Morning,Thank you for your response We have issued all of the credits that are due to you and I will request that the manager of this group reach out to you to provide further clarification.Regards, [redacted]
Good Afternoon,I have reviewed this claim and it has been determined that order was received by the PremierGrid team on March 10, from the Granite Grid Sales teamThe order was received with a filled out and signed LOA, the LOA was signed by [redacted] ***In the email correspondence between the customer and Sales team the terms of the order were given a 3-year term The amounts charged to the customer have followed standard protocol for the installation fees, the prorated charges and monthly recurring charges for those servicesAs invoices continued to be sent out the previous month’s invoices were not paid therefore the invoice amounts increased with each passing monthDue to the year commitment that was agreed upon, there would be an early termination fee assessed if the service is disconnected prior to the expiration dateThank you for your time and I hope this explains this properlyBest Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thanks for overcharging us ***You run a real stabusinessWe have cancelled all of our linesGo find someone new to rip offHopefully you hear from the Pennsylvania Utility Commission soon Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Awaiting resolution and account review Regards, [redacted]