Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As I stated previously, Granite has defaulted on our contract by charging me higher prices than I was quoted and by providing inadequate serviceAs a result, I believe I have the right to terminate the contract without paying any early termination fees whatsoever Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hello,Thank you for reaching out, I am going to look into this issue right away Could you please respond with a telephone number or an account number so that I can properly research?I will get back to you as soon as possible.Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] No one has reached out to me yetThanks Regards, [redacted] ***
Good Morning,Thank you for reaching out We researched this disparate and here are our findings:- Client ordered service and it was completed as requested and completion notifications and pictures were provided.- The client went on vacation and was not on site when the order completed.- The completion information was provided to the client.- We do not have a cancellation request on file.- After Granite completed the installation the customer's GC demolished Granite's connection and as a result the client will require new wiring at the location at their acceptance and expense in order to re-establish the services that are active on our network.With all of that being said, we feel a credit is not due at this timeWe would be happy to work with the client to re-establish service.Sincerely, [redacted] Granite Telecommunications
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We responded to Granite Their claim that was the only/last request we made is wholly inaccurate and untrue I have attached our email response and can provide email evidence of such (multiple) requestsThank you for your call yesterday Sorry we were disconnected Unfortunately, was not the last time we asked Granite to be put on your DNC list and that Granite chose to ignore our request Attached are a few emails demonstrating such Could you please forward us a list of all of Granite’s outbound numbers so we can add them to our blocked callers list Regards, [redacted] ***
Good Afternoon Mr ***,My apologies for the trouble you are experiencingI was able to track down the refund request and I have sent it out via overnight mailThe refund amount is $88.69, the check #and the tracking # is [redacted] .Regards, [redacted]
Good Afternoon,Thank you for your response Granite has responded directly to you via email, please refer to that email correspondence.Best Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As I stated previously, Granite has defaulted on our contract by charging me higher prices than I was quoted and by providing inadequate serviceAs a result, I believe I have the right to terminate the contract without paying any early termination fees whatsoever Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hello,Thank you for reaching out, I am going to look into this issue right away Could you please respond with a telephone number or an account number so that I can properly research?I will get back to you as soon as possible.Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] No one has reached out to me yetThanks Regards, [redacted] ***
Good Morning,Thank you for reaching out We researched this disparate and here are our findings:- Client ordered service and it was completed as requested and completion notifications and pictures were provided.- The client went on vacation and was not on site when the order completed.- The completion information was provided to the client.- We do not have a cancellation request on file.- After Granite completed the installation the customer's GC demolished Granite's connection and as a result the client will require new wiring at the location at their acceptance and expense in order to re-establish the services that are active on our network.With all of that being said, we feel a credit is not due at this timeWe would be happy to work with the client to re-establish service.Sincerely, [redacted] Granite Telecommunications
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We responded to Granite Their claim that was the only/last request we made is wholly inaccurate and untrue I have attached our email response and can provide email evidence of such (multiple) requestsThank you for your call yesterday Sorry we were disconnected Unfortunately, was not the last time we asked Granite to be put on your DNC list and that Granite chose to ignore our request Attached are a few emails demonstrating such Could you please forward us a list of all of Granite’s outbound numbers so we can add them to our blocked callers list Regards, [redacted] ***
Good Afternoon Mr ***,My apologies for the trouble you are experiencingI was able to track down the refund request and I have sent it out via overnight mailThe refund amount is $88.69, the check #and the tracking # is [redacted] .Regards, [redacted]
Good Afternoon,Thank you for your response Granite has responded directly to you via email, please refer to that email correspondence.Best Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]