Granville Homes, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This business uses predatory practices and does not do what it promisesIt uses bait and switch techniques; the sales person contacts the business owner offering a free evaluation then promises improved SEO ranking if this business is hired When the rankings do not improve, the next sales person suggests other services they sell to improve the rankingsWhen a business owner complains the sales person continues to say wait, wait, wait all the while nothing is improvingThen when a complaint is made, the customer service answer is "the work was done"The work that was done was useless and did not not provide the promised results. Furthermore, their answer to the Revdex.com is false, as the "work" they did, which consisted of adding keywords, is not still being used on my websiteAlso, the fact that they offered to waive the final payment and now offer a discount only shows that they are ashamed of their practicesTheir 'work' did not help, it actually harmed, as my ranking went down to the second page of google after they did their 'work' and the money they took as payment, produced no positive resultsRegards, *** ***

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyAll services that were purchased by this customer were completed as ordered and detailed in the
confirmation of services sent to the customer at the time of purchaseThe customer is correct in that our strategy includes a period of time in which we research analytics of how websites are interacting with the search engines before we apply our recommended changesThe changes we implemented to the customers’ website did have a positive effect on their search engine rankings for multiple terms relevant to their businessMany of the changes we implemented to the customers’ website are still on their website as of today, 6/30/As the customer stated, upon expressing their dissatisfaction, we canceled their account and waived the final payment that was dueBecause all work was provided as ordered, provided benefit, and the customer did not pay in full, we do not feel a full refund is justifiedIn a good faith effort to resolve this issue in a mutually satisfactory manner, we are willing to offer a 20% refund of monies paid ($825.00), in the amount of $165.00. Please have the customer contact [email protected] if they would like to pursue this refund amount

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not the truth at all…I was the person who discovered the drop in ratings and I continued to monitor this I called and emailed…I have emails to prove that my rankings were not getting any better On the contrary they were getting worseOur company relies on two things to stimulate business…word of mouth and our website If they cannot find us then we cannot sell our cats They know this and for the month of December and January my rankings continues to drop more and more and more I CONTINUOUSLY had to asked for an update and what the cause of this or anything At this point my phone calls and sales have plummeted during those two months were I had to take a significant loss of sales At this point I am looking and want a FULL REFUND. Regards, *** ***

I am disputing the charges on my account from Main Street
Host since I did not get what I paid for and what was agreed upon. I have supplied documentation to support my
claim as well as the explanation belowOn March 27, 2015, I was charged $1,for Main Street Host
to do SEO work for two of my websites.
They were to make changes to both websites to help them get to the first
page on the *** Search engine. They
were Going to change the layout of my sites, change all the meta tags and the
body of text for both sites. They were
going to add *** Analytics and *** Webmaster tools. They were also going to do a link analysis. They were going to target the keywords I
requested. They were going to supply
this for months of service. Then on April 15, 2015, I was then charged $1,for them
to get rid of the “Bad” links they foundI was refunded this amount by my credit card company. They did not supply, nor, complete the work that was paid
for. They only made one change to each
website that is shown in documents and 2.
This change was not made until April 21, 2015, well past the payment
date of March 27, 2015. These documents
show a screenshot of my websites HTML code reflecting the changes Main Street
Host made highlighted in yellowWhen Main Street Host did make this change to my websites,
they would no longer pass W3C validation which is used to ensure your website
passes ***s guidelines to being a reputable website. If you do not pass this validation, ***
will penalize you and not list your website.
The W3C validation test and fail report from April 21, are shown in
documents and 4. I corrected the change from what Main Street Host had done
to what they are currently today so my site wouldn’t have W3C validation errors. These changes are shown in the screenshot of
my web pages HTML code and is reflected in documents and 6. The changes I made allowed my websites to
pass the W3C validation which is shown in documents and In Main Streets Hosts response, they stated the changes they
made were still in place, this is not true as they were quickly changed when
W3C validation failed. None of the
changes they made are in use for these websites. They did not provide any *** analytics or ***
Webmaster Tools, as I already had these and they were already in use on my
sites. They did not make any changes to any text or body of text or
to any of the layout of either site. They did not use the keywords I requested. The keywords I requested and the ones they
used are totally different. These are
reflected and explained in documents and Documents 11, 12, and show how my websites looked on
March 27, and how they look currently today, June 9, 2015. I took a screenshot of my sites on March 27,
so I could see the changes they were supposed to make. As you can see by the documents, both of my
websites look the same today as they did on March 27, 2015. This shows they didn’t make any changes to
the layout, text or body of any of my sites like they said they would do. I am still requesting a refund in the amount of $1,500 Thank you for your time and help in resolving this matter

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyThe provided phone number has been added to our internal “do-not-call-list” to ensure that there will be
no further contact from our agencyThe details in this complaint do not match the history we have records ofThe customer’s order purchase history, along with the paid prices is: 5/9/- $- Website Analysis Report and Consultation 5/23/- $- Month Marketing Package 8/21/- $- Website Analysis Report and Consultation 9/12/- $- Month Marketing Package 7/11/- $- Website Analysis Report and ConsultationAll services were provided as orderedThe most recent phone contacts are an attempt to fulfill the consultation for the website analysis report that was purchased on 7/11/As stated prior, all contact will cease

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency The provided phone number has been added to our internal “do-not-call-list” to ensure that there will be
no further contact from our agency The details in this complaint do not match the history we have records ofThe customer’s order purchase history, along with the paid prices is: 5/9/- $- Website Analysis Report and Consultation 5/23/- $- Month Marketing Package 8/21/- $- Website Analysis Report and Consultation 9/12/- $- Month Marketing Package 7/11/- $- Website Analysis Report and Consultation All services were provided as orderedThe most recent phone contacts are an attempt to fulfill the consultation for the website analysis report that was purchased on 7/11/As stated prior, all contact will cease

Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agencyThis customer purchased a 4-Month Internet Marketing package
for the websites
mentioned for a total cost of $The package was to
include pages of on page search engine optimization for each website, as
detailed in the confirmation of service that was sent to the customer at the
time of purchaseThis service package was not to include the rewriting of the
website pagesAlso detailed in the confirmation of service and discussed on a
recorded portion of their phone call is our placement guarantee, stating that
we are unable to guarantee any specific key phrase placementAll work was completed as ordered.The customer has been refunded through their credit card
company in the amount of $for the additional purchase of a link cleanup
package.Because all work was completed as ordered we do not feel a
refund is due for the original marketing packages purchasedIn a good faith
effort to resolve this in a mutually satisfactory manner, we are willing to
offer a 20% refund of the purchase price of $1500.00, which amounts to $
Our customer service department will contact with the customer regarding this
refund

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency. The refund amount mentioned in this complaint was further discussed with the customer and a mutually
satisfactory amount was agreed upon and refunded.

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency. On 6/14/16, this customer purchased the renewal of a Month Marketing Package for the agreed upon
price of $4,The total amount was to be paid in installments of $on 6/14/16, 7/14/16, 8/14/16, 9/14/16, 10/14/16, 11/14/16, 12/14/16, and 1/14/The payment scheduled for 1/14/was not processed as the customer requested to cancel their service package. Unfortunately, the customers’ website did experience a decrease in rankings during this service packageThis was communicated multiple times with the account coordinator assigned to their account, and Mainstreethost made efforts to rectify the issueWe did see our efforts resulting in increased rankings but it was not immediateThe customer canceled the account before we achieved optimal results and we discontinued our efforts at that point. The customer did request to cancel service and receive a refundWe agreed to cancel the account and waive the final payment balance of $We notified the customer that a refund for services provided was not dueAs per the confirmation of services sent to the customer at the time of purchase, our cancelation policy states that prorated refunds will be granted upon cancelation based on work that has been completedIn this case, the work provided to date was quantified as more than the payments that had been made by the customer. In a good faith effort to resolve this matter in a mutually satisfactory manner, we are willing to offer a 15% refund of monies paid, in the amount of $Please have customer contact [email protected] to receive refund

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, *** *** The work was NOT provided as agreed. They told me that it would increase my sales and it did notI have proof of that, I can show you a graph from the company that houses my web site. Why would I pay this much money for something that has no effect on my sales? Then when I told them it had no effect, they tried to sell me ANOTHER package, redoing my web siteThey said that my site was out of date and that was really the reason my sales have not increased. I am not going to fall for their sales pitch twice! They also told me that they would get back with me and show me more about how it had improved my siteThey did not do thatI am not a programmmer, and perhaps they really did something behind the scenes to my web site, but if there is no visible evidence and there is no increase in sales, why would I want to purchase something that doesn't change anything? This is the second time this company has scammed me so I am a fool, I guessBut the first time I paid in full even though I saw no increaseThis time MIa told me that they were going to do a lot more and this time it would make a difference. It did not.

Roman"">Thank
you for your feedbackWe value this tremendously and would like to take this
opportunity to apologize for any negative experiences you may have encountered
while working with our agency
On
5-19-14, our mutual customer purchased a 12-Month Marketing Package for the
agreed upon cost of $8,The amount of $was agreed to be paid
with a down payment of $5,on 5-16-and subsequent payments of $
on 6-16-14, 7-16-14, 8-16-14, 9-16-14, 10-16-14, 11-16-14, 12-16-14, 1-16-15,
2-16-15, 3-16-15, and a final payment of $on 4-16-The 12-Month
Marketing Package was detailed in a confirmation of services that was emailed
to our customer at the time of purchaseThe confirmation of services includes
a Placement Guarantee stating that we are unable to guarantee any particular
placement on the search engines and also note our cancellation policy.
All
work was being provided as ordered and provided benefit to the customer through
increased search engine rankingAt no time have we received a request to
cancel the service packageThe 12-Month Marketing Package is set to expire on
5-19-
Below
is a list of the items that were completed:
-
Pages Search Engine Page Optimization Completed and implemented to website on
5-30-
- *** Analytics &Webmaster Tools implemented to website on 5-30-
- Pages Written Page Content implemented to website on 5-30-
- Reskin of website into a WordPress Responsive Template
- Activity Reports sent to customer on 11-7-and 2-19-
- Blog Posts written and implemented to website throughout package
All work was being provided as ordered and implemented to their website, (www
sunrise.construction)The work remains on the customers’ site as of today,
3-11-Because
all work was provided as ordered, is providing benefit to our mutual customer,
and the customer is not paid in full, we do not feel a full refund is dueIn a
good faith effort to resolve this issue in a mutually satisfactory manner, we
will offer a 15% refund of the requested dispute amount, in the amount of
$Please have this customer contact us at ***@mainstreethost.com
to agree to these terms and we will remit the refund at that time

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyIn a good faith effort to resolve this, the customer was refunded in full directly through their credit
card used to make the service package purchaseWe would like to urge the customer to contact our Customer Care team at ###-###-#### to further discuss this issue in an effort to gain increased results

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This business uses predatory practices and does not do what it promisesIt uses bait and switch techniques; the sales person contacts the business owner offering a free evaluation then promises improved SEO ranking if this business is hired When the rankings do not improve, the next sales person suggests other services they sell to improve the rankingsWhen a business owner complains the sales person continues to say wait, wait, wait all the while nothing is improvingThen when a complaint is made, the customer service answer is "the work was done"The work that was done was useless and did not not provide the promised results. Furthermore, their answer to the Revdex.com is false, as the "work" they did, which consisted of adding keywords, is not still being used on my websiteAlso, the fact that they offered to waive the final payment and now offer a discount only shows that they are ashamed of their practicesTheir 'work' did not help, it actually harmed, as my ranking went down to the second page of google after they did their 'work' and the money they took as payment, produced no positive resultsRegards, *** ***

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyIn reviewing this complaint, many statements made are untrueWe are still working with the customer to
provide options for maintaining their website moving forward Their most recent service package, which included website hosting and marketing, expired on 3/23/The service package had not been paid in full upon expiration, as per the agreed payment schedule, and outstanding payments remainThe customer chose not to renew services at the time of expiration and our services stoppedThis included the website hosting, which was terminated the week of 3/23/18, which is when the website was down as referenced in the complaintThe customer contacted us regarding this and we reactivated their website hosting without receiving further payment from themThe website remains active on our servers, receiving hosting services at no cost to themShe mentions a fee of $250-500/month for hosting and maintaining their site, which is untrueOur hosting services alone for their website are $for months of managed website hosting services, which has been communicated to them Their statement regarding Mainstreethost owning their website and Google analytics is falseIn no way is Mainstreethost the owner of their domain name and websiteThe customer is the owner of their website and we have provided information confirming this to the customerWe also in no way own their Google analytics accountMainstreethost employees working on this account had access to their Google analytics as it was necessary in providing their recent service package We have in no way attempted to hold their domainWe have communicated multiple options in which they may continue hosting their websiteWe have offered a breakdown of payments to make it more affordable, offered assistance in moving their website to another hosting provider, and remain willing to assist in any way possibleThese options have not been acted upon, and the website remains on our servers at no cost to the customer This customer owns the website that they contracted Mainstreethost to developHosting services, which were not paid in full, have been expired since 3/23/18, yet the website remains hosted on our servers at no cost to the customerWe have offered competitive payment options for continued services and the customer has declined to acceptThe customer has declined our offer to assist in moving their website to another hosting service providerWe feel this complaint is not justified and contains a great deal of information We will continue to work with the customer in an effort to assist with her ongoing website hosting needs

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency. All phone numbers associated with this account have been added to our internal Do Not Call ListNo
further calls will be made to these numbersPlease contact our Customer Care Department if you wish to further discuss

In a good faith effort to resolve this issue, we will agree to a full refund, in the amount of $We have also received notification that this credit card payment was disputed and have notified our merchant to grant the full refund through the disputePlease contact [email protected] for any further information

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency. On 6/14/16, this customer purchased the renewal of a Month Marketing Package for the agreed upon
price of $4,The total amount was to be paid in installments of $on 6/14/16, 7/14/16, 8/14/16, 9/14/16, 10/14/16, 11/14/16, 12/14/16, and 1/14/The payment scheduled for 1/14/was not processed as the customer requested to cancel their service package. Unfortunately, the customers’ website did experience a decrease in rankings during this service packageThis was communicated multiple times with the account coordinator assigned to their account, and Mainstreethost made efforts to rectify the issueWe did see our efforts resulting in increased rankings but it was not immediateThe customer canceled the account before we achieved optimal results and we discontinued our efforts at that point. The customer did request to cancel service and receive a refundWe agreed to cancel the account and waive the final payment balance of $We notified the customer that a refund for services provided was not dueAs per the confirmation of services sent to the customer at the time of purchase, our cancelation policy states that prorated refunds will be granted upon cancelation based on work that has been completedIn this case, the work provided to date was quantified as more than the payments that had been made by the customer. In a good faith effort to resolve this matter in a mutually satisfactory manner, we are willing to offer a 15% refund of monies paid, in the amount of $Please have customer contact [email protected] to receive refund

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyIn a good faith effort to resolve this, the customer was refunded in full directly through their credit
card used to make the service package purchaseWe would like to urge the customer to contact our Customer Care team at ###-###-#### to further discuss this issue in an effort to gain increased results

For reasons stated in our previous response, we do not feel a full refund is dueWe will increase our refund offer to 20% of monies paid, in the amount of $700.00, in an effort to resolve this issue. Unfortunately, there is a difference of opinion on what the root of this issue isWe also have statistics and further information to support our claims, which we can provide upon requestHad our efforts continued, we are confident that we would have seen positive resultsSincerely, Justin *** Director of Customer Care Mainstreethost

On 12/28/16, when the customer and account coordinator initally discussed the decrease in rankings, some rankings were as follows:Savannah kittens for saleGoogle: # Savannah kittensGoogle: # We made modifications in an effort to better the results on 1/2/On 1/5/17, we noted an increase in some rankings as follows:Savannah kittens for saleGoogle: # 11Savannah kittensGoogle: # 10We feel that given ample time to rectify the issue we would have been able to realize a continued increase in rankings for these, and additional terms