Granville Homes, Inc.

Thank
you for your feedbackWe value this tremendously and would like to
take this opportunity to apologize for any negative experiences you may
have encountered while working with our agency.On 3/1/17, this
customer purchased the Month Marketing Package for the agreed upon
price of
$All work has been provided as agreed upon and ordered
The customer did express his dissatisfaction regarding the service he
was receiving and requested a full refund of monies paidBecause all
work was being provided as ordered, we told him a refund was not due,
yet offered a 25% refund, in the amount of $The customer did not
accept this offer as satisfactoryThe customer has been in
contact with multiple employees, several times, throughout his service
packageWe apologize for any calls or emails that were not responded to
in a satisfactory time frameWe continue to remain in contact with
this customer in an attempt to reach a mutually satisfactory resolution
? We did log in to their website and make our
initial optimization changes on 3/8/We typically allow our changes
month to take full effect before further modifying themDue to this
“waiting period”, we do not log in to make additional changes within
that time frame? In a good faith effort to resolve
this matter in a mutually satisfactory manner, as previously
communicated with the customer, we are willing to offer a 25% refund of
monies paid, in the amount of $Please have customer contact *** to receive refund.? Our refund offer is $

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency.? On 7/19/16, this customer purchased a Month Marketing Package for the agreed upon price of
$The total amount was to be paid in installments; $on 7/19/16, $on 11/19/16, $on 1/19/17, and $on 4/19/All work was being performed as ordered, and at no time have we received a request to cancel services from the customerThe payment scheduled for 11/16/was declinedWhen we contacted her regarding the declined payment, she informed the representative that she did not intend to make any additional payments because she was unhappy with the serviceAt that time we canceled the Month Marketing Package and all remaining payments? Because all work was provided as ordered, provided benefit, and the customer did not pay in full, we do not feel a full refund is justifiedIn a good faith effort to resolve this issue in a mutually satisfactory manner, we are willing to offer a 20% refund of monies paid ($650.00), in the amount of $130.00.? Please have the customer contact [email protected] if they would like to pursue this refund amount.?

Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agencyThis customers’ phone number has been placed on our internal
do not call
listWe greatly apologize for the inconveniencePlease ask the past
customer contact our customer service department at *** if they
receive any further contact and we will be glad to look into it and rectify the
issue?
?

Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency.? All phone numbers associated with this account have been added to our internal Do Not Call ListNo
further calls will be made to these numbersPlease contact our Customer Care Department if you wish to further discuss

Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agency
While we did have many man hours invested in working towards
completing the
responsive website design that was purchased, we were unable to
deliver a finished product as we ran in to many issues due to issues with how
the website was codedBecause we were unable to deliver a finished product, we
will grant a refund of $to the customerWe will be in contact with the
customer regarding the refund

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for your response and offer.  However, I am still requesting a full refund
in the amount of $1,500.  I was falsely lead to believe my two websites were in dire
need of a total rebuild and makeover.  I
was told some meta tags were missing and the rest had to be redone.  This, as it turns out, was untrue.  You did not add any new meta tags and only
made a change to one of the existing ones which resulted in my site having
errors and not being able to pass W3C validation.  I was also told my body text on the webpage
needed to be redone and changed for better SEO, however, none of the text was
changed.  I was also told you would
target the keywords of my choice. 
However, you targeted your own keywords which had nothing to do with the
ones I wanted and had little to do with my two sites.  Since you didn’t complete the work you said my
sites needed, and since the one change you did make to the one meta tag that
caused the W3C validation error was removed, I am again requesting a full
refund in the amount of $1,500. Thank you for your time and help in resolving
this matter. Regards, [redacted]

On 12/28/16, when the customer and account coordinator initally discussed the decrease in rankings, some rankings were as follows:Savannah kittens for saleGoogle: # 15 Savannah kittensGoogle: # 11 We made modifications in an effort to better the results on 1/2/17. On 1/5/17, we noted an increase in some rankings as follows:Savannah kittens for saleGoogle: # 11Savannah kittensGoogle: # 10We feel that given ample time to rectify the issue we would have been able to realize a continued increase in rankings for these, and additional terms.

Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agency
All services that were purchased by this customer were
completed as orderedWe
agree that there was a delay in completing a portion
of the service package, due to the way the customers' website was setup at the
time of purchaseWe suggested that the customer make some updates to maximize
their benefit, which caused the delayWe did receive emails from the customer
approving blog posts that were added to their website
The customer has continued to have phone conversations with
their account manager regarding their account and future servicesThey have a
call scheduled this week to continue the discussion
Because all work was provided as ordered, we do not feel a
full refund is justifiedIn a good faith effort to resolve this issue in a
mutually satisfactory manner, we are willing to offer a 20% refund ($600.00) or
30% credit of monies paid ($900.00) towards future services. Please have the customer contact [email protected]
if they would like to pursue either of these options.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  [redacted]  The work was NOT provided as agreed.  They told me that it would increase my sales and it did not. I have proof of that, I can show you a graph from the company that houses my web site.  Why would I pay this much money for something that has no effect on my sales?  Then when I told them it had no effect, they tried to sell me ANOTHER package, redoing my web site. They said that my site was out of date and that was really the reason my sales have not increased.  I am not going to fall for their sales pitch twice!  They also told me that they would get back with me and show me more about how it had improved my site. They did not do that. I am not a programmmer, and perhaps they really did something behind the scenes to my web site, but if there is no visible evidence and there is no increase in sales, why would I want to purchase something that doesn't change anything?  This is the second time this company has scammed me so I am a fool, I guess. But the first time I paid in full even though I saw no increase. This time MIa told me that they were going to do a lot more and this time it would make a difference.  It did not.

For reasons stated in our previous response, we do not feel a full refund is due. We will increase our refund offer to 20% of monies paid, in the amount of $700.00, in an effort to resolve this issue.  Unfortunately, there is a difference of opinion on what the root of this issue is. We also have statistics and further information to support our claims, which we can provide upon request. Had our efforts continued, we are confident that we would have seen positive results. Sincerely, Justin [redacted] Director of Customer Care Mainstreethost

Thank you for your feedback. We value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency.  On 7/19/16, this customer purchased a 12 Month Marketing Package for the agreed upon price of...

$1300.00. The total amount was to be paid in 4 installments; $650.00 on 7/19/16, $200.00 on 11/19/16, $200.00 on 1/19/17, and $250.00 on 4/19/17. All work was being performed as ordered, and at no time have we received a request to cancel services from the customer. The payment scheduled for 11/16/16 was declined. When we contacted her regarding the declined payment, she informed the representative that she did not intend to make any additional payments because she was unhappy with the service. At that time we canceled the 12 Month Marketing Package and all remaining payments.  Because all work was provided as ordered, provided benefit, and the customer did not pay in full, we do not feel a full refund is justified. In a good faith effort to resolve this issue in a mutually satisfactory manner, we are willing to offer a 20% refund of monies paid ($650.00), in the amount of $130.00.  Please have the customer contact [email protected] if they would like to pursue this refund amount.

Thank you for your feedback. We value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency. All services that were purchased by this customer were completed as ordered and detailed in the...

confirmation of services sent to the customer at the time of purchase. The customer is correct in that our strategy includes a period of time in which we research analytics of how websites are interacting with the search engines before we apply our recommended changes. The changes we implemented to the customers’ website did have a positive effect on their search engine rankings for multiple terms relevant to their business. Many of the changes we implemented to the customers’ website are still on their website as of today, 6/30/16. As the customer stated, upon expressing their dissatisfaction, we canceled their account and waived the final payment that was due. Because all work was provided as ordered, provided benefit, and the customer did not pay in full, we do not feel a full refund is justified. In a good faith effort to resolve this issue in a mutually satisfactory manner, we are willing to offer a 20% refund of monies paid ($825.00), in the amount of $165.00.  Please have the customer contact [email protected] if they would like to pursue this refund amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agency
The billing dates and amounts stated in this complaint are
incorrectThis customer
purchased a 4-Month Internet Marketing package and a
Branded Responsive Website Design & Development for the agreed upon cost of
$3,The total cost was to be paid in payments; $on 6/2/and
$on 8/7/The only payment that was processed was $on 6/2/
The customer requested to cancel the order on 6/15/15, and we agreed to a full
refundThe customer was refunded in full directly to their credit card, in the
amount of $1837.50, on 6/30/Please ask the customer to check their records
to confirm correct billing dates and amounts

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  This is not the truth at all…I was the person who discovered the drop in ratings and I continued to monitor this.  I called and emailed…I have emails to prove that my rankings were not getting any better.  On the contrary they were getting worse. Our company relies on two things to stimulate business…word of mouth and our website.  If they cannot find us then we cannot sell our cats.  They know this and for the month of December and January my rankings continues to drop more and more and more.  I CONTINUOUSLY had to asked for an update and what the cause of this or anything.  At this point my phone calls and sales have plummeted during those two months were I had to take a significant loss of sales.  At this point I am looking and want a FULL REFUND.  Regards,  [redacted]

Thank
you for your feedback. We value this tremendously and would like to
take this opportunity to apologize for any negative experiences you may
have encountered while working with our agency.On 3/1/17, this
customer purchased the 4 Month Marketing Package for the agreed upon
price of...

$500.00. All work has been provided as agreed upon and ordered.
The customer did express his dissatisfaction regarding the service he
was receiving and requested a full refund of monies paid. Because all
work was being provided as ordered, we told him a refund was not due,
yet offered a 25% refund, in the amount of $125.00. The customer did not
accept this offer as satisfactory. The customer has been in
contact with multiple employees, several times, throughout his service
package. We apologize for any calls or emails that were not responded to
in a satisfactory time frame. We continue to remain in contact with
this customer in an attempt to reach a mutually satisfactory resolution.
 We did log in to their website and make our
initial optimization changes on 3/8/17. We typically allow our changes 1
month to take full effect before further modifying them. Due to this
“waiting period”, we do not log in to make additional changes within
that time frame.  In a good faith effort to resolve
this matter in a mutually satisfactory manner, as previously
communicated with the customer, we are willing to offer a 25% refund of
monies paid, in the amount of $75.00. Please have customer contact [redacted] to receive refund.  Our refund offer is $125.00.

Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agencyThis customers' phone number has been placed on our internal
do not call
listWe greatly apologize for the inconveniencePlease ask the past
customer contact our customer service department at [redacted] if they
receive any further contact and we will be glad to look into it and rectify the
issue

Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agency
The website files necessary to transfer the website to a new
hosting provider have
already been sent to this customerWe provided assistance
to their new webmaster to make the transition as smooth as possibleIf the
customer needs any additional assistance, please have them contact our customer
service department, and they will be happy to helpThe website was not taken
down or deleted until we made certain that the website was being hosted by the
new provider
The last service package purchased on 6/26/included:
-
- Month Internet Marketing Package including
pages of on page Search Engine Optimization
o
Google + Profile set up, optimized, and verified
on 6/30/o
Pages on page search engine optimization
completed and implemented to website on 7/11/o
Progress report sent to customer on 12/3/o
Final report sent to customer on 5/26/
-
- Blogging Guide & Consultation
o
Blogging Guide sent to customer on 7/3/
-
- Annual Website Hosting
o
Renewed 6/26/14; Website is currently live on
another hosting providers server
o
Updated website to WordPress and plugins
completed on 5/22/o
Verified sitemap on 7/12/