Grape Harvester Sales & Parts

I am responding to the complaint filed by Ms [redacted] on 12/29/Three Rivers Dental completely understands that Ms [redacted] has a problem with her dentures that needs our attention.Ms [redacted] complained to us that she was unhappy with the fit of her permanent denturesWe have tried to resolve this issue by adjusting the prostheticsShe was made aware that adapting to life with dentures can be difficult and some patients may never eat comfortably againIt is for denture patients to require adhesive to aid with holding them in place and the fact that Ms [redacted] feels that the necessity of adhesive equates to a poorly made prosthesis is simply untrueThe process of adapting to a new denture is arduous and lengthy, often taking up to a year or more, especially after having dental extractions.Since receiving the new dentures, she has only returned to the office for adjustmentsOur policy, which she was made aware of, is that a patient must wear the dentures for months and have at least adjustments (that are covered by the warranty and that are at a minimal expense to the patient) before a refund would be consideredMs [redacted] 's request for $to be refunded is not considered at this time due to her not following the appropriate policies explained to herIf after following our outlined policy, she is not satisfied, we would consider issuing a refund or remaking the prostheticWe would be happy to see her for future adjustments to try and improve upon the fit of her dentures.Thank you,Matthew S.Three Rivers Dental Group

Revdex.com Dear [redacted] I’m responding to the reference case, ID [redacted] I believe that any patient concern is very important, therefore, have investigated all issues presented by your office and compiled an explanation that will clarify any pending questions presented by Mrs [redacted] Mrs [redacted] came into the Jennerstown office as a new patient on October 2nd, She was diagnosed as needing specific dental treat totaling $ We understand that much needed dental treatment can be costly, therefore out of the kindness of our hearts we provided a “New Patient Customer Relations Discount” of $This discount was contingent on the full completion of her treatment.Given the fact that we discounted the treatment by $which would be the cost of the partial denture there is no reason to offer an additional refund for something that was freeThe $is a charge that we pay for using a financing companyIt is listed on the ledger for accounting purposesThis by no means is a charge to the patientIf the patient would have used cash or a check the treatment amount would have been the same $minus any potential discount to the patientMrs [redacted] stated that if she would have known of the $charge, she would have paid cashThe facts are that we never equate any interest charges into the cost of treatmentThat is money that we pay the loan companies for enabling an alternate opportunity for a patient to have an affordable monthly paymentHaving Mrs [redacted] pay cash would have been Ideal because we would not have had to pay the $ In reality, the original cost for the treatment was minus discounts, minus a charge of that we paid, totaling $This is approximately 75% of our Fee for Treatment In closing: I would like opportunity so sit with Mrs [redacted] and explain these numbers in personWe believe that every patient needs to be aware of the investment in their dental healthMost importantly, would also like to invite Mrs [redacted] to come in and finish her partial denturePlease keep in mind that providing quality treatment for our apprehensive patients is our goal at your service [redacted] Three Rivers Dental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Ms [redacted] I received the correspondence dated 8/25/from you regarding Three Rivers Dental’s response I would like to rebuttal (in red) the comments in the response with the following: Lack of Communication is the primary deficit with this business Gil M [redacted] from Three Rivers Dental wrote: “ Mrs [redacted] came into the Jennerstown office as a new patient on October 2, (this was a IV sedation case ”no sights so sounds..everthing done in one visit” kind of experience I expected As you can see from the prior paperwork, I was still visiting the office for completion of work in January I had to do all the follcalls to communication any plans with progress of my case ) “Out of the kindness of our hearts we provided a “New Patient Relations Discount” of 1085.70” this was an advertised “kindness” not just extended to meIf the fees weren’t so high this discount would not be necessary I understand the costs of dental work as I have bridges in my mouth nowIt was never communicated this was contingent upon completion Given the fact that we discounted the treatment by $which would be the cost of the partial denture there is no reason to offer an additional refundIt’s interesting that I “paid for this” yet it doesn’t appear on my patient ledger of charges I have no way to know what Three Rivers c harges for a partial denture on the bottomI have a right to knowAgain, no communication “The $is a charge that we pay for using a financing companyIt is listed on the ledger for accounting purposes “If the patient wouold have used cash or check the treatment amount would have been the same I have a right to know all costs are incurred for my treatment so that I can make an informed decision to proceedNo communication or disclosure was presented to me “Having Mrs [redacted] pay cash would have been ideal because we would not have to pay the $one sentence MrM [redacted] states the cost would remain the same and the next paragraph he indicates it would not have been charged (contradicts himself) It is convenient that there is no recognition made by MrM [redacted] regarding the numerous complaints regarding customer service and quality of work that should be documented by their office( Angela (office associate) was my contact ) The option to have the work completed is a jokeShould a patient who paid for IV sedation still be trying to complete the project months later? After months of horrible communication and misinformation and poor quality work, I decided as a customer, I didn’t trust them with my mouth anymoreI do have that right do I notI hope that MrM [redacted] takes a good look at the trail of documentation that brought me (a patient who has severe issue with even going to the dentist because of fears) to my decision to stop treatment with Three RiversI am angered at the commercials it’s a jokeTwo months after sedation, I am still not doneAnd let me not forget, of the crowned teeth have painI had an xray at Hilltop dental which showed inone the crown did not cover the back of the tooth leaving it exposedI am waiting to see what resolution occurs with Revdex.com and Three Rivers before I proceed furtherIn closing: I chose to discontinue treatment with Three Rivers because of lack of trust in the facility because of poor quality work and severe lack of communication and miscommunication I only asked to take the money I spent on the partial to take my business elsewhereIt was when I asked for this that I realized the lack of disclosure of the $I told the office manager I was going to pay the care credit off that week and that I only used it as a convenience on that dayI was NEVER told if I used cash it would not be charged meThis is a HUGE chunk of moneyI have a right to choose and be aware of such a cost saving choiceKeep in mind I paid in full on October 2, and the services started on 10/I want the $and the credited amount on my patient ledger of $that they themselves indicate I should be paidI believe this ledger was fabricated for the sake of “saving face.” If there is no resolution to this through this avenue, I will initiate legal counsel to review the actual charges and seek pain and suffering as some of the work that was done needs fixedSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I will agree to get the more adjustments done under the condition that if I am not completely satisfied that Three Rivers Dental Group will put in writing that that will return all the money That I spent plus travel expenses and adhesive expense and it must stand up in a court of lawAnd again the company policy was not explained to me nor the option of snap fit dentures until November and I have a witness to this factIt should of been explained in April when I started this process not seven months later in November Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am writing in response to the 8-17-rebuttal, complaint ID [redacted] against Three Rivers Dental First, I would like to say that the “fee for services” line from the “truth in lending” form is confusing Line 1A is easily interpreted, as I did, that an upgrade fee is defined as “the difference between the procedure costs and what the insurance will actually pay.” However, you are stating that what this really means is that I not only have to pay what my insurance doesn’t cover, but I must also pay these to-be-determined-by-you “upgrade fees” So, you can understand why it comes as a shock to me when I see on my EOB that the provider has agreed not to bill for the difference, yet you still insist that I am responsible for the difference PLUS these “upgrade fees”My questions now become a matter of trying to understand exactly what an “upgrade fee” includes, and why you are charging me AND my insurance for some of the same procedures This “truth in lending” form I signed has no break down of cost for services, just a lump sum of money that I have to “trust” is an ethical reflection of the services I will be receiving How is one to know what this “upgrade” actually means? To me, it seems to be more of an “up-charge” as I am certain the hemostatic agent that my insurance would have covered for each extraction would have been sufficient As for the “post & core UPG”, it was clearly not an “upgrade” as I had to have it re-done by another dentist in order to move forward with my crown installation In fact, it was discovered on x-ray from my new dentist, that there was still some bone left in one of my extractions Cleary this experience on 4-1-was no “upgrade” in services As a result of your recent rebuttal to my complaint, I have reviewed my “Single Patient Ledger” again, comparing it with my EOB, and have redefined my refund based on your “in office coding” that is not reflected in the “upgraded procedures” I have attached a photo of my “Single Patient Ledger” and will refer to the charges from 4-1-You already have a photo of my EOB for reference I now understand that there are “UPG” charges that were not billed to my insurance and is what I agreed to pay as an “upgrade fee” per your “truth in lending” form I understand, and always knew, that the IV sedation is my full responsibility I see that “crown coping” was not billed to my insurance, and subsequently understand that I am responsible for that entire amount There is a charge on the ledger for “prefab post & core in add to cm” that I paid $116, but was also billed to my insurance (***), and my insurance paid $ As you can see on my EOB, in the “amount not paid” column, the difference is $ So, according to your terms, and despite the [redacted] code stating “This provider has agreed not to bill you for the difference ”, I am responsible for this $difference However, as you can see on my ledger, I paid $for this procedure As a result, I overpaid $ Using your same logic, there are extractions (***) on my EOB that reflect a $per extraction “amount not paid” cost Again, the same code [redacted] was used, but according to your terms, I am responsible for this $difference for each extraction However, as you can see on my ledger, I paid $for each extraction As a result, I overpaid $per extraction As I stated in my initial complaint, and re-stated in my August 7, rebuttal, I did not receive a cleaning, it was not billed to my insurance, yet you can clearly see the $charge for “prophylaxis-adult” When I do the math, I come up with a refund of $ I’ll write out how I came to this total so there is no confusion: $(prophylaxis) + $(#extraction) + $(#extraction) + $(#extraction) + $( prefab post & core in add to cm) = $ I will expect a refund in this amount, but will be pursuing the remaining refund via my State Representative and District Attorney’s officeI chose your practice because you offered sedation dentistry for people with dental fears I believe you took advantage of my vulnerable situation with these up-charges I trusted that the “upgrade fee” was solely related to my need for IV sedation, otherwise I would not have agreed to any additional “upgrade” in services beyond what my dental insurance would have covered In addition to contacting my State Representative and District Attorney’s office, I will also be contacting the State Dental Association to report consumer fraud via covert up-charging, attempt at fraudulently billing my insurance company for a crown that was never installed, as well as overall poor customer service and unethical business practices Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am writing in response to the complaint rebuttal for the ID [redacted] I understand what I signed in regards to the "Federal Truth In Lending Disclosure Statement", however, as you can see from the attached photo of my Explanation of Benefits, Three Rivers Dental Group used code ***, which states: "This Provider has agreed not to bill you for the difference between the PROVIDER'S CHARGE and the ALLOWANCE for this service" This statement, as a legal document from the insurance company, is why I believe I am owed the refund in the amount of $1, Also, in the rebuttal from Three Rivers Dental Group, they stated that all services were completed while under sedationAs I stated in the initial compliant, I was told they did not complete a cleaning, yet I paid for that service as part of my initial loan.I choose to go to another dental provider due to the work not being completed within a timely manner, and the fact that Three Rivers Dental Group refused to place the crown until first paid by the insurance company As stated before, [redacted] Dental does not pay until all work is complete In fact, I was informed by [redacted] Dental Insurance that Three Rivers Dental Group billed as if the work was completed, prior to the service ever being provided When the insurance company was informed that the work was not completed, yet billed as if it was, they had to file additional paperwork in order to stop the payment to Three Rivers Dental Group Sincerely, [redacted] ***###-###-####

*** *** *** To whom it may concern;As you can see on the attached Federal Truth in Lending, the last line states “I have chosen to upgrade me dental work” was signed by Ms ***.These services are not billable to the insurance, as we use in office coding for these procedures That is why Ms ***’s Explanation of Benefits does not reflect the upgraded procedures Ms *** choose to have rendered.Please feel free to contact me with any questions or concerns.Sincerely,Trish V** M*** Office Manager

In response to complaint ID *** from *** ***:1)We understand the cost is a concern for the adjustments and this was explained during the fabrication processAdjustments are a routine part of adapting to denturesIn order to keep the cost of our services low, we do include free adjustment per patientFor most patients, this is sufficient in order to make them fit comfortablyHowever, it is not out of the ordinary for other patients to require additional adjustments, thus we offer these at a nominal feeThe policy is crafted such that all parties can be assured the prosthesis was given a solid effort to make it work rather than frivolously refunding money.2)Dentures can be bulky and do take up more space in a patient's mouth than teethThey will not feel or fit like natural teeth.3)The anatomy of the mouth is complex and constantly changes over timeA well fitting denture is not supposed to touch the gums in every spotIn fact, if it did this would inevitably lead to multiple sore spotsDentures should be made to fit comfortably over the gums and with the aid of adhesive will allow routine wear.4)Snap fit dentures are the gold standard for denturesWe always like to offer the best possible treatment options for our patientsFor a patient that is preferring not to use so much adhesive, snap fit dentures are a better option which can improve his/her quality of life.Our company prides itself on quality work at an affordable priceWe are certainly not trying to make a profit off of denture adjustments and we want all our patients to be satisfied with their treatmentAgain, if Ms *** is willing to follow the company policy which was explained to her we would be happy to address the issues with her dentures and further discuss alternative options to better meet her expections.Thank you,Mathew S.Three Rivers Dental Group

***To whom it may concern;This letter is in response to complaint ID number ***, Mrs*** concern has been addressed with Ms *** personallyThe appointment has been rescheduled, and we agreed to waive our reservation policy to reschedule Mr***’s appointment from the
10/20/to 11/09/2016.I discussed and clarified all of Mrs***’s concerns, which she stated in the complaintPlease feel free to contact me with any questions or concerns.Sincerely,Trish V** M*** Office Manager

4/27/Dear *** ***,I am responding to inform you that the compiaint # *** between *** ** *** and Three Rivers Dental has been resolvedI contacted *** and brought her into the office to discuss her ConcernsThere was more treatment to complete which at that time was scheduled but because Of health concerns she has to put off the additional treatment for nowWe have issued and Per a phone call to her today, I confirmed she has received her full refund from a previous credit and a Payment that she made for the additional treatmentI had told her that I would contact the Revdex.com to close this complaint and she was in agreement.SincerelyLori M***Executive AdministratorThree Rivers Dental

To,whom This may concern,This is a letter to show history of events for my company Three Rivers Dental vs *** ***(Patient)Mr*** came to our practice on 5/19/as a new patient complaining of tooth painWe took several x- rays and did a complete exam at no charge to help the patient
since he did not have dental insuranceWe came to a prescribed tx plan to nerve treat, post core, crown for two teeth and was willing to work on a payment plan to get tx startedMr*** came into the office to apply a down payment which was a part of the payment plan process on 5/20/and stated that he rather extract the two teeth,due to him being financially strappedOn 5/26/Mr*** came into the office to get the two teeth extracted and before the procedure started told the doctor that he only wanted one tooth pulled cause since we gave him antibiotics they feel betterMr*** upon leaving asked to get the money back for the one extraction and since it was six days later told him I would put in a refund request and it could take a maximum of daysI charges him a total of $for two extractions which was a discounted price cause his extractions would have been surgical and the price would be each, the reason we did this was again to help this young man due to his lack of insurance coverageOn june 16th my office issued a refund of $to Mr*** which was under the day refund process that we had discussed, also Mr*** signed financial arrangement form agreeing to have TWO teeth extractedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] #1 Why should I have to pay for 4 more adjustments when the should of been made right the first time #2 It doesn't matter how many adjustments you have it will not fix to big #3 Proper fitting dentures rest against the gum not rest against the gum in certain spots my top ones when I push the front to hit the gums the back pops down and there is a good 1/4 inch gap,when the adhesive breaks loose I can move then from side to side a good bit and according to the instructions on the denture adhesive you are to apply the adhesive in short strips as shown three for the top and two for the lower In my case it doesn't work I have to fully load the dentures up to fill in all the gaps and hold them in for 3 to 4 hours or until I try to bite into something,  the lower ones flare outward and away from the gum and cut into my lip and out side of the denture is longer than the inside which makes it that the adhesive don't have much coverage to connect with and I have been timing to see how often I have to replace the adhesive and so far today 7:00 10:30 and 2:30 was the times I had to replace the adhesive today and its only 4:30 and their coming loose again. #4 I was never told about the snap fit dentures until my last visit on 11/28/16 and when I inquired about the price of then they told me $6000.00 and then they told me I had to sign the Consent For Mandibular Denture Form or they could do nothing Why wasn't I told about the snap fit in the beginning why did they wait until 7 months later just to get another $6000 out of me? I think not. First it was 2 free adjustments which would have solved the problem if they fit right now its you have to pay for 4 more adjustment at the cost of $35 or $45 can't remember which price it was and than to get the snap fit that's another $6000 that's wrong. All this company wants is more money. They give you ill fitting dentures so you'll spend more money that I don't have. No I already paid $5600.00 and they want $6000.00 more no that's not right.To me it's nothing but a big scam. I want my money back so I can go to a place that is up front and knows what they are doing.
Regards,
[redacted]

To Whom It May Concern,To address Ms. [redacted]'s first concern we do advertise "New patient free exam and x-rays" or services will be at no charge to the patient. If the patient has an insurance benefit, the insurance company will be billed for services rendered. If for any reason the services are...

denied by the insurance company, the discount will be applied to the patients account reflecting the advertised "new patient free exam and x-rays" as disclosed on our advertising.The Fees of service, discount, and insurance calculation shown on the Federal Truth in Lending Disclosure State was accepted by the patient, as you can clearly see her signature on the appropriate patient signature lines. Ms. [redacted] also signed the care credit (financing) receipt agreeing to pay for the services recommended by the doctor.Ms. [redacted] also stated that she spent four hours with Stacy P. which is ample time for all questions to be answered. Ms. [redacted] also claims that her dental insurance: [redacted] would have paid more than what they did, but the maximum allowed by her dental insurance per year was $1500.00. The ledger shows that $1500 was covered, and dental insurance NEVER pays more than the maximum allowed per year. Ms. [redacted] also mentioned that her medical insurance would have picked up the IV sedation, but as Three Rivers Dental Group Is a Dental practice we do not have the means to bill medical insurance. I hope this letter, and documentation resolves and confirms without a doubt that Ms. [redacted] was quoted and treated properly.Sincerely,Three Rivers Dental Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I will agree to get the 4 more adjustments done under the condition that if I am not completely satisfied that Three Rivers Dental Group will put in writing that that will return all the money That I spent plus travel expenses and adhesive expense and it must stand up in a court of law. And again the company policy was not explained to me nor the option of snap fit dentures until November and I have a witness to this fact. It should of been explained in April when I started this process not seven months later in November. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Ms. [redacted] I received the correspondence dated 8/25/15 from you regarding Three Rivers Dental’s response.  I would like to rebuttal (in red) the comments in the response with the following: Lack of Communication is the primary deficit with this business. 1.       Gil M[redacted] from Three Rivers Dental wrote: “ Mrs. [redacted] came into the Jennerstown office as a new patient on October 2, 2014…  (this was a IV sedation  case …”no sights …so sounds..everthing done in one visit” kind of experience I expected.   As you can see from the prior paperwork, I was still visiting the office for completion of work in January 2015. I had to do all the follow-up calls to communication any plans with progress of my case… ) 2.       “Out of the kindness of our hearts we provided a “New Patient Relations Discount” of 1085.70”  this was an advertised “kindness” not just extended to me. If the fees weren’t so high this discount would not be necessary.   I understand the costs of dental work as I have 2 bridges in my mouth now. It was never communicated this was contingent upon completion.3.       Given the fact that we discounted the treatment by $1085.70 which would be the cost of the partial denture there is no reason to offer an additional refund. It’s interesting that I “paid for this” yet it doesn’t appear on my patient ledger of charges.  I have no way to know what Three Rivers c harges for a partial denture on the bottom. I have a right to know. Again, no communication.4.       “The $936.95 is a charge that we pay for using a financing company. It is listed on the ledger for accounting purposes.  “If the patient wouold have used cash or check the treatment amount  would have been the  same……I have a right to know all  costs are incurred for my treatment so that I can make an informed decision to proceed. No communication or disclosure was presented to me.   “Having Mrs. [redacted] pay cash would have been ideal because we would not have to pay the $936.95…one sentence Mr. M[redacted] states the cost would remain the same and the next paragraph he indicates it would not have been charged.  (contradicts himself).   It is convenient that there is no recognition made by Mr. M[redacted] regarding the numerous complaints regarding customer service and quality of work that should be documented by their office. ( Angela (office associate) was my contact.  ) The option to have the work completed is a joke. Should a patient who paid for IV sedation still be trying to complete the project months later? After months of horrible communication and misinformation and poor quality work, I decided as a customer, I didn’t trust them with my mouth anymore. I do have that right do I not. I hope that Mr. M[redacted] takes a good look at the trail of documentation that brought me (a patient who has severe issue with even going to the dentist because of fears) to my decision to stop treatment with Three Rivers. I am angered at the commercials…it’s a joke. Two months after sedation, I am still not done. And let me not forget, 3 of the 4 crowned teeth have pain. I had an xray at Hilltop dental which showed inone the crown did not cover the back of the tooth leaving it exposed. I am waiting to see what resolution occurs with Revdex.com and Three Rivers before I proceed further. In closing: I chose to discontinue treatment with Three Rivers because of lack of trust in the facility because of poor quality work and severe lack of communication and miscommunication.  I only asked to take the money I spent on the partial to take my business elsewhere. It was when I asked for this that I realized the lack of disclosure of the $936.95. I told the office manager I was going to pay the care credit off that week and that I only used it as a convenience on that day. I was NEVER told if I used cash it would not be charged me. This is a HUGE chunk of money. I have a right to choose and be aware of such a cost saving choice. Keep in mind I paid in full on October 2, and the services started on 10/23. I want the $936.95 and the credited amount on my patient  ledger of $173 that they themselves indicate I should be paid. I believe this ledger was fabricated for the sake of “saving face.” If there is no resolution to this through this avenue, I will initiate legal counsel to review the actual charges and seek pain and suffering as some of the work that was done needs fixed. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I am responding to the complaint filed by Ms. [redacted] on 12/29/2016. Three Rivers Dental completely understands that Ms. [redacted] has a problem with her dentures that needs our attention.Ms. [redacted] complained to us that she was unhappy with the fit of her permanent dentures. We have...

tried to resolve this issue by adjusting the prosthetics. She was made aware that adapting to life with dentures can be difficult and some patients may never eat comfortably again. It is normal for denture patients to require adhesive to aid with holding them in place and the fact that Ms. [redacted] feels that the necessity of adhesive equates to a poorly made prosthesis is simply untrue. The process of adapting to a new denture is arduous and lengthy, often taking up to a year or more, especially after having dental extractions.Since receiving the new dentures, she has only returned to the office for 2 adjustments. Our policy, which she was made aware of, is that a patient must wear the dentures for 6 months and have at least 6 adjustments (2 that are covered by the warranty and 4 that are at a minimal expense to the patient) before a refund would be considered. Ms. [redacted]'s request for $1400 to be refunded is not considered at this time due to her not following the appropriate policies explained to her. If after following our outlined policy, she is not satisfied, we would consider issuing a refund or remaking the prosthetic. We would be happy to see her for future adjustments to try and improve upon the fit of her dentures.Thank you,Matthew S.Three Rivers Dental Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am writing in response to the complaint rebuttal for the ID [redacted]. I understand what I signed in regards to the "Federal Truth In Lending Disclosure Statement", however, as you can see from the attached photo of my Explanation of Benefits, Three Rivers Dental Group used code [redacted], which states: "This  Provider has agreed not to bill you for the difference between the PROVIDER'S CHARGE and the ALLOWANCE for this service".  This statement, as a legal document from the insurance company, is why I believe I am owed the refund in the amount of $1,039.50.  Also, in the rebuttal from Three Rivers Dental Group, they stated that all services were completed while under sedation. As I stated in the initial compliant, I was told they did not complete a cleaning, yet I paid for that service as part of my initial loan.I choose to go to another dental provider due to the work not being completed within a timely manner, and the fact that Three Rivers Dental Group refused to place the crown until first paid by the insurance company.  As stated before, [redacted] Dental does not pay until all work is complete.  In fact, I was informed by [redacted] Dental Insurance that Three Rivers Dental Group billed as if the work was completed, prior to the service ever being provided.  When the insurance company was informed that the work was not completed, yet billed as if it was, they had to file additional paperwork in order to stop the payment to Three Rivers Dental Group.  Sincerely,[redacted]###-###-####

[redacted], This email is in response of our phone conversation today regarding [redacted]. We can not respond to her complaint because she has not signed a HIPPA release form. She has been dismissed from our practice for being hostile. Verbally abusing staff members. We are unable to...

contact her due to the nature of her behavior. Sincerely, Laurie P[redacted]Office ManagerThree Rivers Dental Group-Jennerstown

Revdex.com Dear [redacted]     I’m responding to the reference case, ID [redacted]. I believe that any patient concern is very important, therefore, have investigated all issues presented by your office and compiled an      explanation...

that will clarify any pending questions presented by Mrs.  [redacted].  Mrs. [redacted] came into the Jennerstown office as a new patient on October 2nd, 2014 She was diagnosed as needing specific dental treat totaling $8738.00  We understand that much needed dental treatment can be costly, therefore out of the kindness of our hearts we provided a “New Patient Customer Relations Discount” of  $1085.70. This discount was contingent on the full completion of her treatment.Given the fact that we discounted the treatment by $1085.70 which would be the cost of the partial denture there is no reason to offer an additional refund for something that was free. The $936.95 is a charge that we pay for using a financing company. It is listed on the ledger for accounting purposes. This by no means is a charge to the patient. If the patient would have used cash or a check the treatment amount would have been the same $8738.00 minus any potential discount to the patient. Mrs. [redacted] stated that if she would have known of the $936.95 charge, she would have paid cash. The facts are that we never equate any interest charges into the cost of treatment. That is money that we pay the loan companies for enabling an alternate opportunity for a patient to have an affordable monthly payment. Having Mrs. [redacted] pay cash would have been Ideal because we would not have had to pay the $936.95  In reality, the original cost for the treatment was 8738.00 minus 1085.70 discounts, minus a charge of 936.95 that we paid, totaling $6716.05. This is approximately 75% of our Fee for Treatment.      In closing: I would like opportunity so sit with Mrs. [redacted] and explain these numbers in person. We believe that every patient needs to be aware of the investment in their dental health. Most importantly, would also like to invite Mrs. [redacted] to come in and finish her partial denture. Please keep in mind that providing quality treatment for our apprehensive patients is our goal.  at your service[redacted]Three Rivers Dental