Grape Harvester Sales & Parts

[redacted] To whom it may concern;We have received a Revdex.com complaint ID number [redacted], from Ms [redacted]. In this complaint Ms [redacted] feels that a refund is due to her for her services rendered in our office.On March 18, 2016 Ms [redacted] was seen in our office for an initial visit, at this visit...

I worked with Ms [redacted] to obtain financing and to set her appointment for IV sedation to have all of her dental work completed. Ms [redacted] signed a federal truth in lending disclosure for her treatment; I have attached her signed federal truth and lending for review. It was calculated that Ms [redacted]'s out of pocket for her treatment along with upgraded dental work would be $2349.00, with her insurance paying an additional $568.50. Ms [redacted] understood and signed that she understood not all of her treatment including the upgraded dental treatment was not covered by her insurance.On April 1 2016 Ms [redacted]'s dental treatment was completed under IV anesthesia, with the exception of placing her permanent crown on tooth #14. Since then Ms [redacted] has decided to have a crown fabricated and placed by another dental provider, although we have a crown that we fabricated for her here. Ms [redacted] has advised us that she will not be returning to have her crown placed, as well as we have not received payment for the crown on tooth #14 from Ms [redacted]'s insurance company.At this time all services have been rendered and the permanent crown has been fabricated for placement, for this reason no refund would be due to Ms [redacted] at this time.Sincerely,Trish V** M[redacted]Office Manger

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]This is in regards to my case #[redacted]It seems companies can take up to two to three months to respond to complaints filed at the Revdex.com Pittsburgh but if a consumer takes a mere two weeks to respond a case gets closed.It has taken me two weeks to think about how I want to respond to Three Rivers Dental latest letter and what I would like to do next since the Revdex.com isn't able to take action. I am not letting this rest.  Fraud has been committed against me and I want this resolved to my satisfaction. First, "New patient free exam and x-rays" that was advertised?  I was billed for and I paid.  How is that free?Second, "Fees of service, discount, and insurance calculation" that I signed for doesn't mean that the company actually provided what I paid for.  I did sign a financing receipt agreeing to pay for the services...  I did pay for the services... IN FULL but never received what I paid for.  That is what I am so angry about.Third, if their ledger clearly showed that my insurance had a maximum of $1500, why weren't they billed for said amount?  [redacted] didn't pay out the maximum.Ironically, Three Rivers Dental hasn't even addressed the fact that I paid for services that I NEVER received.  One crown and two bridges to be exact.  I was "quoted", "billed" and PAID FOR treatment that I never received.  The bridges were never even fitted!It has been brought to my attention that I can contact my state representative ([redacted]) and the district attorney's office about the consumer fraud Three River's Dental committed against me.  I have also acquired Form 3949-A and filing to the IRS about fraudulent charges and services being charged and never being received in the hopes that the company will be audited by the IRS.  I find it very hard to believe that I am the only one that has been charged for services that I never received.My initial complaint against Three Rivers Dental will be forwarded to the state representative's office and also the district attorney.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am writing in response to the 8-17-16 rebuttal, complaint ID [redacted] against Three Rivers Dental First, I would like to say that the “fee for services” line 1 from the “truth in lending” form is confusing.  Line 1A is easily interpreted, as I did, that an upgrade fee is defined as “the difference between the procedure costs and what the insurance will actually pay.” However, you are stating that what this really means is that I not only have to pay what my insurance doesn’t cover, but I must also pay these to-be-determined-by-you “upgrade fees”.  So, you can understand why it comes as a shock to me when I see on my EOB that the provider has agreed not to bill for the difference, yet you still insist that I am responsible for the difference PLUS these “upgrade fees”. My questions now become a matter of trying to understand exactly what an “upgrade fee” includes, and why you are charging me AND my insurance for some of the same procedures.  This “truth in lending” form I signed has no break down of cost for services, just a lump sum of money that I have to “trust” is an ethical reflection of the services I will be receiving.  How is one to know what this “upgrade” actually means? To me, it seems to be more of an “up-charge” as I am certain the hemostatic agent that my insurance would have covered for each extraction would have been sufficient.  As for the “post & core UPG”, it was clearly not an “upgrade” as I had to have it re-done by another dentist in order to move forward with my crown installation.  In fact, it was discovered on x-ray from my new dentist, that there was still some bone left in one of my extractions.  Cleary this experience on 4-1-2016 was no “upgrade” in services.    As a result of your recent rebuttal to my complaint, I have reviewed my “Single Patient Ledger” again, comparing it with my EOB, and have redefined my refund based on your “in office coding” that is not reflected in the “upgraded procedures”.  I have attached a photo of my “Single Patient Ledger” and will refer to the charges from 4-1-16. You already have a photo of my EOB for reference.  I now understand that there are 4 “UPG” charges that were not billed to my insurance and is what I agreed to pay as an “upgrade fee” per your “truth in lending” form.  I understand, and always knew, that the IV sedation is my full responsibility.  I see that “crown coping” was not billed to my insurance, and subsequently understand that I am responsible for that entire amount.  There is a charge on the ledger for “prefab post & core in add to cm” that I paid $116, but was also billed to my insurance ([redacted]), and my insurance paid $113.  As you can see on my EOB, in the “amount not paid” column, the difference is $67.  So, according to your terms, and despite the [redacted] code stating “This provider has agreed not to bill you for the difference…”, I am responsible for this $67 difference.  However, as you can see on my ledger, I paid $116 for this procedure.  As a result, I overpaid $49.  Using your same logic, there are 3 extractions ([redacted]) on my EOB that reflect a $51 per extraction “amount not paid” cost.  Again, the same code [redacted] was used, but according to your terms, I am responsible for this $51 difference for each extraction.  However, as you can see on my ledger, I paid $65 for each extraction.  As a result, I overpaid $14 per extraction.  As I stated in my initial complaint, and re-stated in my August 7, 2016 rebuttal, I did not receive a cleaning, it was not billed to my insurance, yet you can clearly see the $44 charge for “prophylaxis-adult”.  When I do the math, I come up with a refund of $135.  I’ll write out how I came to this total so there is no confusion: $44 (prophylaxis) + $14 (#1 extraction) + $14 (#16 extraction) + $14 (#17 extraction) + $49 ( prefab post & core in add to cm) = $135.  I will expect a refund in this amount, but will be pursuing the remaining refund via my State Representative and District Attorney’s office. I chose your practice because you offered sedation dentistry for people with dental fears.  I believe you took advantage of my vulnerable situation with these up-charges.  I trusted that the “upgrade fee” was solely related to my need for IV sedation, otherwise I would not have agreed to any additional “upgrade” in services beyond what my dental insurance would have covered.   In addition to contacting my State Representative and District Attorney’s office, I will also be contacting the State Dental Association to report consumer fraud via covert up-charging, attempt at fraudulently billing my insurance company for a crown that was never installed, as well as overall poor customer service and unethical business practices.          Sincerely, [redacted]

Letter Date: 12/15/2015 Dear [redacted],I am responding to the complaint filed by Mrs. [redacted] on 12/02/2015 Three Rivers Dental completely understands that Mrs. [redacted] has a problem with her maxillary over-denture that needs our attention.Three River’s treatment on Mrs....

[redacted] was initiated to replace teeth removed teeth without replacing with full dentures. The over-dentures are retained by the remaining teeth.Mrs. [redacted] originally complained to us that she was unhappy with the fit and her permanent over-dentures. We tried to resolve this issue by adjustments and relining of the appliance. When this approach failed, we fabricated new over-dentures to alleviate these problems. The new over-dentures were inserted on 11/12/2015 including reline/rebase cost ($324.00) at no cost to the patient. Since then we were made aware that Mrs. [redacted] has an issue with the new upper appliance. We have made every effort to schedule the patient to resolve this issue. Dentistry is not a perfect science but We are always willing to make sure that our patients get the best possible treatment including resolving issues beyond our control.Thank you,Anna G[redacted] Three Rivers Dental Group