Great Sports Inc

Regarding this dispute, Although this unit is past the 30day original warranty we are still willing to back up the product and offer to replace any parts that might be defective nowPlease Have the customer contact us to provide us a list of needed parts to have replaced at no costIf the customer
is working with a mechanic we would happy to speak to them also

customer was aware that the unit had changed

Hello, For this complaintPlease know that this customer has been refunded in FULL as of 12/20/

Hello,Regarding this complaint please know that the customer has now been refunded the full amount of: $as requested.Check number cut and mailed out for $2236.00 This complaint is now resolved please close the complaint

I emailed the business yesterday, and let them know that
I filed a claim against them with the Revdex.com They emailed me back promptly and said they would send the check in the mail that day I followed with them today, and they said they did mail the check out yesterday for the amount of the full refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I want the windshield. What is the reason it has been on back-order since purchase date in February???
Sincerely,
*** ***

both of these scooter were picked up from the customerboth brough back to our warehouse for repairboth units were repaired and returned to customerno further issues

windshields are currently on back order for these unitswaiting period is 3-weeks. would you like us to refund the windshield?

HELLO, REGARDING THIS COMPLAINTWE ARE ALREADY WORKING WITH CUSTOMERCUSTOMER WAS OFFERED A FULL EXCHANGE TO THE CORRECT UNIT OR A DISCOUNT ON THE CURRENT UNIT IN THE AMOUNT OF $CUSTOMER AGREED TO RECEIVE $REFUND TO KEEP CURRENT SCOOTER

I have put a new envelope in the mail with the ***shipping to:Name:MsAngela J PriceAddress:*** N *** RD60Spokane, WA ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Regarding this complaint. Please know that we have sent a refund check to customer on 04/27/2018. Our standard refund times are 10-15 business days. The check was mailed out on the 6th business day.The check was mailed to the customer at:Jason [redacted]...

[redacted]for the total amount of: $1560.00The check number is: 9199

Hello, For this complaint please know that we had initially shipped out the [redacted] to her address and it came back a week later as package undeliverable. Apparently the address did not exist in the [redacted] system. We will have this [redacted] shipped out to the address provided in the form she filled out...

here.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Dennis [redacted]

For this customer. He received exactyl what is on his sales receipt. he received a copy of the sales receipt on his email for review. we shipped the product promptly and customer took delivery.  Unfortunately because we drop ship these go-karts from our supplier who is declining a return we can...

not accept a return. The customer received the correct product and we do not advertise anywhere on the listing that this has a key start as the customer was expecting.

You want me to take time out of my day, which will cost me money, and go pay for a quote (because quotes...

here are charged), so that the company that failed to deliver not only the correct product purchased but to also deliver it wholly, can have an estimate conveniently delivered to them? You are a joke!  You are not doing anything to help the customer. You are completely siding with these crooks who have already been sued for their fraudulent business practices. You have no shame, Revdex.com.

yes please have customer run a quote for us so we get an idea of what needs to be fixed

These parts have been ordered from our supplier in china and will be delivered directly to the customer.  if customer wishes to obtain these light bulbs else where we can reimburse them for the cost of the parts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am only asking for the item that I purchased and was promised that you had in stock. I don't know if this was meant to be a bait and switch scam or what it was but I was sold an item.  My money was taken from me. Then the company waited 11 days before telling me that they didn't have the item and attempted to bully me into another lessor quality item.  When I actually decided I would take the lessor quality item because I had already spent a great deal of money on equipment for the dirt bike I was sold.  I was screamed at and yelled at by the same salesman who started the whole problem.  When I attempted to reach out to customer service by email and created a service ticket on your website long before the refund check was cut I was ignored. I at no time did anything wrong and at no time lost my temper. I even was willing to accept the item that I did not want.  My final issue is that the [redacted] 2 is still for sale on the website the only thing is the price went up from the time they sold it to me and stated they didn't have any.  If they didn't have any why would the price have jumped $200 and it still be for sale.   Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Jason [redacted]