Re: [redacted] Account [redacted] File [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintWe appreciate the opportunity to respond to Mr [redacted] ’s rebuttalWe are sorry that Mr [redacted] was not completely satisfied with the data usage on his Jitterbug Smart phone and we appreciate his feedbackMr [redacted] is stating that he habitually leaves his computer on sleep and does not shut it downTo clarify, GreatCall never recommended for Mr [redacted] to shut down his Jitterbug Smart cell phone, only to close any unused applicationsApplications left running in the background of any smart cell phone will use data when the user is not connected to Wi-FiWhenever a device is connected to Wi-Fi, the user is not using their dataGreatCall recommended and attempted to assist Mr [redacted] in connecting his account to his Jitterbug SmartWe apologize for any inconvenience this situation may have causedBest Regards
Re: [redacted] _ Account [redacted] Revdex.com Complaint # [redacted] To Whom It May Concern:On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint No further review of the account is warrantedBy not returning the phone in “like new” condition the terms of the day return policy were not met and no other adjustment are due.We apologize for any inconvenience this situation may have causedBest Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I stand behind my original complaint I complain NOT for myself but for other elderly people I am suggesting that many older people get Great Call because of its "health Alert" appsand with that being okay, they don't mind being charged extra for data usage My data usage with sprint, Verizon and then with Great Call were accurate I've never exceeded data usage except with Great Call! Never! In order to curtail data usage, Great Call was advising me that I had to basically change my habits; I habitually leave my computer on sleep; I leave games on, etc They wanted me to begin logging off of everything and shutting down my computer at night -- these are things I am just too dang old to do And, too ornery, too I still maintain that IDF Great Call is going to patronize and solicit business from old people, then they shouldn't expect them to change their entire lives I just got my new Verizon bell and I have used almost no data! The cast is closed as far as I am concerned If Revdex.com is okay with old people getting shafted, then I am sure the FCC and everyone else is also
Re: [redacted] Account [redacted] File [redacted] To Whom It May Concern:On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintMr [redacted] was dissatisfied with GreatCall’s data usage measuring.We appreciate the opportunity to respond to Mr [redacted] ’s complaint and have completed an audit of his GreatCall accountMr [redacted] ’s account was established on 9/18/17, with the direct purchase of two Jitterbug Smart cell phonesMr [redacted] choose the minutes with text messages and 100MB data for his service plan for both phonesThe phones were delivered and activated on 9/25/Mr [redacted] ported in his cell phone numbers from a previous carrier and the port in completed on 9/26/On 10/12/17, GreatCall sent a usage notification to phone number [redacted] , advising that the available data, 10240, had been used and to call GreatCall to avoid overage chargesMr [redacted] called GreatCall this same day, we explained that he had exceeded the allowed data and recommended he change to a higher plan to cover the overageHe agreed to change to 200MB, for $more and the change was madeWe advised Mr [redacted] that he could set a data limit, that he should close internet tabs when done, so that they are not running in the background using data and that he should add his account to the phoneOn 10/13/17, Mr [redacted] called to cancel his account due to data usageWe offered to assist with setting the data limit and adding his Wi-Fi, but Mr [redacted] declinedThe account was closed and the return information provided.The Jitterbug Smart cell phone, like other Android smart phones, requires a data plan to access the internetWhenever a user is connected to the internet, they will be using data, unless they are connected to Wi-FiGreatCall measures data usage by Kilobytes, like other cell phone providers and is an industry standard for measurement, there are Kilobytes in a Megabyte We apologize for any inconvenience this situation may have caused.Best Regards
Re: [redacted] ***_ Account [redacted] _ File [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint [redacted] has reported that as the Power of Attorney for [redacted] she should be allowed to request cancellation of GreatCall Service for [redacted] *** Our records show that on 9/15/we received the referenced Power of Attorney documentation and updated [redacted] ***’s account accordinglyOn 9/20/2015, [redacted] called to ask billing questions that are password protected per Federal law On this call, [redacted] was unable to verify the account security information which was required to obtain the information that was being requested at that timeOn 12/28/2015, an outbound collections call was placed to [redacted] and we made contact with [redacted] ***Because [redacted] was unable to verify the account security information, the request for cancellation was denied at that timeThe following day, 12/29/2015, a letter requesting cancellation was received from the billing address on record and the service was ended Although the service was ended on 12/29/2015, at that time, an unpaid balance of $was present on the accountThe $balance represents the charges for the November and December billingTo date, this balance remains unpaidBecause the November and December billing charges were generated prior to the cancellation request received on 12/29/2015, GreatCall considers these charges to be due and payablePayment can be remitted to the following address: GreatCall Payments, P.OBox 4428, Carlsbad CAThe account number, [redacted] should be marked on the payment We apologize for any inconvenience this situation may have caused Best Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do NOT agree with company's responseI did change the company and using same phone but with unlimited usageThe phone still dials on its own (off and on) and it is pain in the neck and will have to buy another in the near future - but, at least (now) I am not being charged for any extras or overchargesThey might as well write off the charge of $as I have evidence that the phone dials on its ownAgain, I am NOT going to pay their chargeRegards, [redacted]
Re: [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint [redacted] has submitted additional comments regarding her complaint We appreciate the opportunity to review these comments [redacted] should be advised that the Touchsmartphone can be referred to as either the “Jitterbug Touch3” or simply the “Touch3;” although the branding of the handset changed, we are referring to the same model handset [redacted] can confirm by reviewing the serial numbers printed on the box and that can also be found beneath the battery in the well of the phoneThe serial numbers, which appear in two formats, are as follows: [redacted] and [redacted] GreatCall reminds [redacted] that should she wish to reinstate service, she would first need to satisfy the outstanding account balance for the services rendered between 12/4/and 3/3/ GreatCall exercised due diligence in trying to reach [redacted] between January and July of to discuss her account balance and on the occasions in which we made contact with her by phone, she did not wish to resolve her our outstanding balanceAdditionally, several letters were mailed to the billing address on file asking [redacted] to please contact us for a resolution We apologize for any inconvenience this situation may have caused Best Regards
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, this company is a terrorist organization They do not follow the Federal Patriot Act nor any HIPPA regulations They lied to your as Revdex.com authorities that they had not charged my credit card for 12/15-through 1-15-when I am looking at the charge on my [redacted] as I type this information When I called them they would not deny that they had, but stated "as a courtesy will be credit your account and send you an email confirmation that we did so," per [redacted] (refused to give last name in violation of the Federal Patriot Act and HIPPA since this involves health-related emergency service which they rarely responded to and my mother-in-law died causing us to cancel their so-called service We cancelled on December 2, and then they kept the service going we called and cancelled again on December 23, They are totally incompetent, ignorant, terroristic, lying, deceitful people who should be investigated for fraud by the state, local, and federal governmentsRegards, [redacted] First of all, this company is a terrorist organization They do not follow the Federal Patriot Act nor any HIPPA regulations They lied to your as Revdex.com authorities that they had not charged my credit card for 12/15-through 1-15-when I am looking at the charge on my [redacted] as I type this information When I called them they would not deny that they had, but stated "as a courtesy will be credit your account and send you an email confirmation that we did so," per [redacted] (refused to give last name in violation of the Federal Patriot Act and HIPPA since this involves health-related emergency service which they rarely responded to and my mother-in-law died causing us to cancel their so-called service We have received no confirmation nor credit as she promised We called again cancelled againb on December 2, and then they kept the service going we called and cancelled again on December 23, They are totally incompetent, ignorant, terroristic, lying, deceitful people who should be investigated for fraud by the state, local, and federal governments
To Whom It May Concern:On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint [redacted] claims that GreatCall has not refunded the charges associated with ordering service that was unavailable for use in her service area.We appreciate the opportunity to respond to [redacted] complaint and have completed an audit of her GreatCall accountOur records show that on 7/21/ [redacted] placed an order with GreatCall for a red Jitterbugflip phoneThe order consisted of the Jitterbugflip phone ($99.00); a service activation fee ($35.00); and applicable taxes/fees ($11.83) for a total of $The payment was collected using a [redacted] credit/debit card ending in 4336.In reviewing [redacted] account we have determined that she was unable to activate the initial phone shipped to herOn 7/29/2015, a replacement phone was shipped to [redacted] Unfortunately, [redacted] was unable to activate the replacement phoneGreatCall understands that wireless service coverage can vary from location to location and that wireless coverage can be adversely affected by several factors including (but not limited to) geographical landscape, building materials and cell tower proximityOn 8/7/it was determined that [redacted] could not activate service due to insufficient wireless coverage in her area through our network partner [redacted] returned both phones to GreatCallThe original phone ordered was checked in to our warehouse on 8/17/2015; however, since a replacement phone had been shipped no refund was due at that timeOn 9/2/2015, the replacement phone was checked into our warehouse and a refund request was submitted to our Financial Processing departmentOur records show that the following refunds have been issued:$refunded to [redacted] ending in on 9/17/for the original order, less the $restocking fee and applicable taxes, as outlined in our day return policy.$refunded to [redacted] ending in on 9/17/for the monthly service fee.$refunded to [redacted] ending in on 9/21/for the equipment restocking fee as a one-time courtesy.We apologize for any inconvenience this situation may have caused and consider this matter resolved unless the Revdex.com has any further questions or requires additional information If you have any further questions, please contact me.Best Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, * [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] In response to the Complaint, I did, in fact, have a Jitterbug Red Flip Phone; however, I could not hear on it and returned it Their reviews stated that they had a problem with this phone as to this complaint I then waited a few months and although I liked a flip-style phone, when I saw this new phone advertised, I decided to try the new Touch 3, which is NOT any type of Jitterbug and states on the box, literature, phone, etcthat it is a greatcall Touch 3, and on the phone itself states Samsung, easy-to-use GreatCall Home Screen, 5Star, Urgent Care, MedCoach powerful speaker, Android, GB storage, etcetc I have all the original boxes, etc, with the plastic coverings on the phone, etc The box states in bold print NEW If pictures are desired, please so advise This phone has only minutes on it and as stated, I tried to return it right away because I could get no help from anyone as to how to operate it Repeated calls were not returned, etc This company has many negative ratings on it and any collection efforts would have very likely been on the red Jitterbug phone that I returned and I do remember contacting someone and they did not bill me again.No where does it state anything about a Jitterbug and although I preferred a flip phone, I request that I be allowed to return this phone for a full refund, including any and all activation fees Again, photographs of the box, phone, literature, etcis available and this company is trying to avoid standing behind their products and provide service as required In the event I do not receive satisfactory resolution to this matter, I will, of course, puruse this through [redacted] Consumer Protection Agency, etc.Thank you in advance for your anticipated cooperation.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintWe appreciate the opportunity to respond to Mr***’s complaint and have completed a review of his GreatCall accountOr records indicate that Mr [redacted] established service on October 13, Recently, on July 24, 2017, Mr [redacted] contacted our Customer Service by phone to change his monthly service rate planThe change was confirmed by email on July 26, Should Mr [redacted] have future need to change his monthly service rate plan he should contact our Customer Service at 1-800-733-6632, between 6am and 7pm pacific time, Monday through SaturdayAll calls are answered in the order that they are receivedAdditionally, Mr [redacted] can submit requests for changes in his service to us by email at [email protected] correspondence is typically responded to within two business daysWe apologize for any inconvenience this situation may have causedBest Regards
A response to the complaint is attached for your review Thank you, GreatCall, INC Re: [redacted] Account [redacted] Complaint # [redacted] To Whom It May Concern: On behalf of GreatCall, Inc (“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint Mr [redacted] has expressed his dissatisfaction that he was unable to activate a replacement handsetMr [redacted] has requested a cancellation of his service and a refund of the costs associated with his replacement handset We appreciate the opportunity to respond to Mr [redacted] ’s complaint and have completed a review of his accountWe have determined that Mr [redacted] ’s account was established on 10/06/with the purchase and activation of a Jitterbug J handsetMr [redacted] contacted Customer Service on 10/23/to report that his handset was lostPer her request, an order for an upgraded Jitterbughandset ($79) with standard shipping ($10) was processed and billed to his accountThe billed charges were scheduled to appear on his November invoice On 10/29/14, Mr [redacted] contacted Customer Service for assistance activating his JitterbughandsetOur agent determined that there was insufficient coverage in his immediate area to support the activation of his upgraded handsetMr [redacted] disconnected the call prior to allowing our agent to offer a solution to his activation issue We have confirmed that due to changes in the available coverage area provided to GreatCall by our carrier partner(s), we regret to inform Mr [redacted] that GreatCall is unable to activate new handsets in his immediate service area To prevent further escalation of this matter, on 10/31/14, a GreatCall Customer Satisfaction Specialist contacted Mr [redacted] by phone to convey our apologiesGreatCall has informed Mr [redacted] that his account is now closed and that no further charges would be applied to his credit/debit card on fileFurthermore, GreatCall has assured Mr [redacted] that the charge for the handset which he could not activate has been removed from his billing record and will not be charged to his credit/debit card on file We apologize for any inconvenience this situation may have causedPending the receipt of Mr [redacted] ’s Jitterbughandset, we will consider this matter resolved unless the Revdex.com has any further questions or requires additional information If you have any further questions, please contact me Best Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept this perfunctory response regarding “the protocol “as adequateMy problem was that My Uncles Great Call Profile included that he was hard of hearing and clearly could not answer the questionsAdditionally he was asked to answer questions like the Code to his door that were also a part of his profile This means that Great Call does not use the extensive information they ask for and this makes it a lengthy and confusing Response System
Re: [redacted] ***_ [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintMs [redacted] has requested that service be placed in her name and that she receives a free replacement GreatCall device with a six month service credit We appreciate the opportunity to respond to [redacted] complaint and have completed a review of her GreatCall account Our records indicate that the GreatCall service is already listed in [redacted] name with a service address in [redacted] **If the information shown on the Personal Profile is incorrect, [redacted] should update the information listed through her [redacted] accountBecause the service is already listed in [redacted] name, no service credit is meritedAdditionally, our devices come with a one year manufacture warranty and [redacted] device is currently more than two years oldAs such, the device is out of warranty at this time Any replacements needed should be purchased by calling our Customer Service or by visiting a local retail store that carries our devicesOnce [redacted] has her new device in hand, she can arrange for the activation of the new device through our Customer ServiceAs a reminder, upgrade and/or replacement devices should not be activated on our website as the online activation is limited to the creation of new subscriber accounts only We apologize for any inconvenience this situation may have caused Best Regards.re
Re: [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint [redacted] has stated that she is not responsible for $and she does not want us to charge to her card We appreciate the opportunity to respond to [redacted] complaint and have completed an audit of her GreatCall account As previously stated GreatCall has canceled the account and removed the monthly service charges of $131.32, of which were never charged to her card and there are no charges dueFurthermore the refund of $for the service activation free has processed and should show within the next 3-business days back to the card ending in [redacted] Also, [redacted] should disregard any statements that may deliver after 7/1/ We apologize for any inconvenience this situation may have caused Best Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company is not recognizing the fact that their phone is not secured from sensativity whereby it dials on its own - I did NOT make those calls and did NOT generate overchargesI will NOT pay those charges.] Regards, [redacted]
Re: [redacted] Account [redacted] File [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintWe appreciate the opportunity to respond to Mr [redacted] ’s rebuttalWe are sorry that Mr [redacted] was not completely satisfied with the data usage on his Jitterbug Smart phone and we appreciate his feedbackMr [redacted] is stating that he habitually leaves his computer on sleep and does not shut it downTo clarify, GreatCall never recommended for Mr [redacted] to shut down his Jitterbug Smart cell phone, only to close any unused applicationsApplications left running in the background of any smart cell phone will use data when the user is not connected to Wi-FiWhenever a device is connected to Wi-Fi, the user is not using their dataGreatCall recommended and attempted to assist Mr [redacted] in connecting his account to his Jitterbug SmartWe apologize for any inconvenience this situation may have causedBest Regards
Response doc attached Thank you, GreatCall Customer Satisfaction
Re: [redacted] _ Account [redacted] Revdex.com Complaint # [redacted] To Whom It May Concern:On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint No further review of the account is warrantedBy not returning the phone in “like new” condition the terms of the day return policy were not met and no other adjustment are due.We apologize for any inconvenience this situation may have causedBest Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I stand behind my original complaint I complain NOT for myself but for other elderly people I am suggesting that many older people get Great Call because of its "health Alert" appsand with that being okay, they don't mind being charged extra for data usage My data usage with sprint, Verizon and then with Great Call were accurate I've never exceeded data usage except with Great Call! Never! In order to curtail data usage, Great Call was advising me that I had to basically change my habits; I habitually leave my computer on sleep; I leave games on, etc They wanted me to begin logging off of everything and shutting down my computer at night -- these are things I am just too dang old to do And, too ornery, too I still maintain that IDF Great Call is going to patronize and solicit business from old people, then they shouldn't expect them to change their entire lives I just got my new Verizon bell and I have used almost no data! The cast is closed as far as I am concerned If Revdex.com is okay with old people getting shafted, then I am sure the FCC and everyone else is also
Re: [redacted] Account [redacted] File [redacted] To Whom It May Concern:On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintMr [redacted] was dissatisfied with GreatCall’s data usage measuring.We appreciate the opportunity to respond to Mr [redacted] ’s complaint and have completed an audit of his GreatCall accountMr [redacted] ’s account was established on 9/18/17, with the direct purchase of two Jitterbug Smart cell phonesMr [redacted] choose the minutes with text messages and 100MB data for his service plan for both phonesThe phones were delivered and activated on 9/25/Mr [redacted] ported in his cell phone numbers from a previous carrier and the port in completed on 9/26/On 10/12/17, GreatCall sent a usage notification to phone number [redacted] , advising that the available data, 10240, had been used and to call GreatCall to avoid overage chargesMr [redacted] called GreatCall this same day, we explained that he had exceeded the allowed data and recommended he change to a higher plan to cover the overageHe agreed to change to 200MB, for $more and the change was madeWe advised Mr [redacted] that he could set a data limit, that he should close internet tabs when done, so that they are not running in the background using data and that he should add his account to the phoneOn 10/13/17, Mr [redacted] called to cancel his account due to data usageWe offered to assist with setting the data limit and adding his Wi-Fi, but Mr [redacted] declinedThe account was closed and the return information provided.The Jitterbug Smart cell phone, like other Android smart phones, requires a data plan to access the internetWhenever a user is connected to the internet, they will be using data, unless they are connected to Wi-FiGreatCall measures data usage by Kilobytes, like other cell phone providers and is an industry standard for measurement, there are Kilobytes in a Megabyte We apologize for any inconvenience this situation may have caused.Best Regards
Re: [redacted] ***_ Account [redacted] _ File [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint [redacted] has reported that as the Power of Attorney for [redacted] she should be allowed to request cancellation of GreatCall Service for [redacted] *** Our records show that on 9/15/we received the referenced Power of Attorney documentation and updated [redacted] ***’s account accordinglyOn 9/20/2015, [redacted] called to ask billing questions that are password protected per Federal law On this call, [redacted] was unable to verify the account security information which was required to obtain the information that was being requested at that timeOn 12/28/2015, an outbound collections call was placed to [redacted] and we made contact with [redacted] ***Because [redacted] was unable to verify the account security information, the request for cancellation was denied at that timeThe following day, 12/29/2015, a letter requesting cancellation was received from the billing address on record and the service was ended Although the service was ended on 12/29/2015, at that time, an unpaid balance of $was present on the accountThe $balance represents the charges for the November and December billingTo date, this balance remains unpaidBecause the November and December billing charges were generated prior to the cancellation request received on 12/29/2015, GreatCall considers these charges to be due and payablePayment can be remitted to the following address: GreatCall Payments, P.OBox 4428, Carlsbad CAThe account number, [redacted] should be marked on the payment We apologize for any inconvenience this situation may have caused Best Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do NOT agree with company's responseI did change the company and using same phone but with unlimited usageThe phone still dials on its own (off and on) and it is pain in the neck and will have to buy another in the near future - but, at least (now) I am not being charged for any extras or overchargesThey might as well write off the charge of $as I have evidence that the phone dials on its ownAgain, I am NOT going to pay their chargeRegards, [redacted]
Re: [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint [redacted] has submitted additional comments regarding her complaint We appreciate the opportunity to review these comments [redacted] should be advised that the Touchsmartphone can be referred to as either the “Jitterbug Touch3” or simply the “Touch3;” although the branding of the handset changed, we are referring to the same model handset [redacted] can confirm by reviewing the serial numbers printed on the box and that can also be found beneath the battery in the well of the phoneThe serial numbers, which appear in two formats, are as follows: [redacted] and [redacted] GreatCall reminds [redacted] that should she wish to reinstate service, she would first need to satisfy the outstanding account balance for the services rendered between 12/4/and 3/3/ GreatCall exercised due diligence in trying to reach [redacted] between January and July of to discuss her account balance and on the occasions in which we made contact with her by phone, she did not wish to resolve her our outstanding balanceAdditionally, several letters were mailed to the billing address on file asking [redacted] to please contact us for a resolution We apologize for any inconvenience this situation may have caused Best Regards
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, this company is a terrorist organization They do not follow the Federal Patriot Act nor any HIPPA regulations They lied to your as Revdex.com authorities that they had not charged my credit card for 12/15-through 1-15-when I am looking at the charge on my [redacted] as I type this information When I called them they would not deny that they had, but stated "as a courtesy will be credit your account and send you an email confirmation that we did so," per [redacted] (refused to give last name in violation of the Federal Patriot Act and HIPPA since this involves health-related emergency service which they rarely responded to and my mother-in-law died causing us to cancel their so-called service We cancelled on December 2, and then they kept the service going we called and cancelled again on December 23, They are totally incompetent, ignorant, terroristic, lying, deceitful people who should be investigated for fraud by the state, local, and federal governmentsRegards, [redacted] First of all, this company is a terrorist organization They do not follow the Federal Patriot Act nor any HIPPA regulations They lied to your as Revdex.com authorities that they had not charged my credit card for 12/15-through 1-15-when I am looking at the charge on my [redacted] as I type this information When I called them they would not deny that they had, but stated "as a courtesy will be credit your account and send you an email confirmation that we did so," per [redacted] (refused to give last name in violation of the Federal Patriot Act and HIPPA since this involves health-related emergency service which they rarely responded to and my mother-in-law died causing us to cancel their so-called service We have received no confirmation nor credit as she promised We called again cancelled againb on December 2, and then they kept the service going we called and cancelled again on December 23, They are totally incompetent, ignorant, terroristic, lying, deceitful people who should be investigated for fraud by the state, local, and federal governments
To Whom It May Concern:On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint [redacted] claims that GreatCall has not refunded the charges associated with ordering service that was unavailable for use in her service area.We appreciate the opportunity to respond to [redacted] complaint and have completed an audit of her GreatCall accountOur records show that on 7/21/ [redacted] placed an order with GreatCall for a red Jitterbugflip phoneThe order consisted of the Jitterbugflip phone ($99.00); a service activation fee ($35.00); and applicable taxes/fees ($11.83) for a total of $The payment was collected using a [redacted] credit/debit card ending in 4336.In reviewing [redacted] account we have determined that she was unable to activate the initial phone shipped to herOn 7/29/2015, a replacement phone was shipped to [redacted] Unfortunately, [redacted] was unable to activate the replacement phoneGreatCall understands that wireless service coverage can vary from location to location and that wireless coverage can be adversely affected by several factors including (but not limited to) geographical landscape, building materials and cell tower proximityOn 8/7/it was determined that [redacted] could not activate service due to insufficient wireless coverage in her area through our network partner [redacted] returned both phones to GreatCallThe original phone ordered was checked in to our warehouse on 8/17/2015; however, since a replacement phone had been shipped no refund was due at that timeOn 9/2/2015, the replacement phone was checked into our warehouse and a refund request was submitted to our Financial Processing departmentOur records show that the following refunds have been issued:$refunded to [redacted] ending in on 9/17/for the original order, less the $restocking fee and applicable taxes, as outlined in our day return policy.$refunded to [redacted] ending in on 9/17/for the monthly service fee.$refunded to [redacted] ending in on 9/21/for the equipment restocking fee as a one-time courtesy.We apologize for any inconvenience this situation may have caused and consider this matter resolved unless the Revdex.com has any further questions or requires additional information If you have any further questions, please contact me.Best Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, * [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] In response to the Complaint, I did, in fact, have a Jitterbug Red Flip Phone; however, I could not hear on it and returned it Their reviews stated that they had a problem with this phone as to this complaint I then waited a few months and although I liked a flip-style phone, when I saw this new phone advertised, I decided to try the new Touch 3, which is NOT any type of Jitterbug and states on the box, literature, phone, etcthat it is a greatcall Touch 3, and on the phone itself states Samsung, easy-to-use GreatCall Home Screen, 5Star, Urgent Care, MedCoach powerful speaker, Android, GB storage, etcetc I have all the original boxes, etc, with the plastic coverings on the phone, etc The box states in bold print NEW If pictures are desired, please so advise This phone has only minutes on it and as stated, I tried to return it right away because I could get no help from anyone as to how to operate it Repeated calls were not returned, etc This company has many negative ratings on it and any collection efforts would have very likely been on the red Jitterbug phone that I returned and I do remember contacting someone and they did not bill me again.No where does it state anything about a Jitterbug and although I preferred a flip phone, I request that I be allowed to return this phone for a full refund, including any and all activation fees Again, photographs of the box, phone, literature, etcis available and this company is trying to avoid standing behind their products and provide service as required In the event I do not receive satisfactory resolution to this matter, I will, of course, puruse this through [redacted] Consumer Protection Agency, etc.Thank you in advance for your anticipated cooperation.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintWe appreciate the opportunity to respond to Mr***’s complaint and have completed a review of his GreatCall accountOr records indicate that Mr [redacted] established service on October 13, Recently, on July 24, 2017, Mr [redacted] contacted our Customer Service by phone to change his monthly service rate planThe change was confirmed by email on July 26, Should Mr [redacted] have future need to change his monthly service rate plan he should contact our Customer Service at 1-800-733-6632, between 6am and 7pm pacific time, Monday through SaturdayAll calls are answered in the order that they are receivedAdditionally, Mr [redacted] can submit requests for changes in his service to us by email at [email protected] correspondence is typically responded to within two business daysWe apologize for any inconvenience this situation may have causedBest Regards
A response to the complaint is attached for your review Thank you, GreatCall, INC Re: [redacted] Account [redacted] Complaint # [redacted] To Whom It May Concern: On behalf of GreatCall, Inc (“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint Mr [redacted] has expressed his dissatisfaction that he was unable to activate a replacement handsetMr [redacted] has requested a cancellation of his service and a refund of the costs associated with his replacement handset We appreciate the opportunity to respond to Mr [redacted] ’s complaint and have completed a review of his accountWe have determined that Mr [redacted] ’s account was established on 10/06/with the purchase and activation of a Jitterbug J handsetMr [redacted] contacted Customer Service on 10/23/to report that his handset was lostPer her request, an order for an upgraded Jitterbughandset ($79) with standard shipping ($10) was processed and billed to his accountThe billed charges were scheduled to appear on his November invoice On 10/29/14, Mr [redacted] contacted Customer Service for assistance activating his JitterbughandsetOur agent determined that there was insufficient coverage in his immediate area to support the activation of his upgraded handsetMr [redacted] disconnected the call prior to allowing our agent to offer a solution to his activation issue We have confirmed that due to changes in the available coverage area provided to GreatCall by our carrier partner(s), we regret to inform Mr [redacted] that GreatCall is unable to activate new handsets in his immediate service area To prevent further escalation of this matter, on 10/31/14, a GreatCall Customer Satisfaction Specialist contacted Mr [redacted] by phone to convey our apologiesGreatCall has informed Mr [redacted] that his account is now closed and that no further charges would be applied to his credit/debit card on fileFurthermore, GreatCall has assured Mr [redacted] that the charge for the handset which he could not activate has been removed from his billing record and will not be charged to his credit/debit card on file We apologize for any inconvenience this situation may have causedPending the receipt of Mr [redacted] ’s Jitterbughandset, we will consider this matter resolved unless the Revdex.com has any further questions or requires additional information If you have any further questions, please contact me Best Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept this perfunctory response regarding “the protocol “as adequateMy problem was that My Uncles Great Call Profile included that he was hard of hearing and clearly could not answer the questionsAdditionally he was asked to answer questions like the Code to his door that were also a part of his profile This means that Great Call does not use the extensive information they ask for and this makes it a lengthy and confusing Response System
Re: [redacted] ***_ [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintMs [redacted] has requested that service be placed in her name and that she receives a free replacement GreatCall device with a six month service credit We appreciate the opportunity to respond to [redacted] complaint and have completed a review of her GreatCall account Our records indicate that the GreatCall service is already listed in [redacted] name with a service address in [redacted] **If the information shown on the Personal Profile is incorrect, [redacted] should update the information listed through her [redacted] accountBecause the service is already listed in [redacted] name, no service credit is meritedAdditionally, our devices come with a one year manufacture warranty and [redacted] device is currently more than two years oldAs such, the device is out of warranty at this time Any replacements needed should be purchased by calling our Customer Service or by visiting a local retail store that carries our devicesOnce [redacted] has her new device in hand, she can arrange for the activation of the new device through our Customer ServiceAs a reminder, upgrade and/or replacement devices should not be activated on our website as the online activation is limited to the creation of new subscriber accounts only We apologize for any inconvenience this situation may have caused Best Regards.re
Re: [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint [redacted] has stated that she is not responsible for $and she does not want us to charge to her card We appreciate the opportunity to respond to [redacted] complaint and have completed an audit of her GreatCall account As previously stated GreatCall has canceled the account and removed the monthly service charges of $131.32, of which were never charged to her card and there are no charges dueFurthermore the refund of $for the service activation free has processed and should show within the next 3-business days back to the card ending in [redacted] Also, [redacted] should disregard any statements that may deliver after 7/1/ We apologize for any inconvenience this situation may have caused Best Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company is not recognizing the fact that their phone is not secured from sensativity whereby it dials on its own - I did NOT make those calls and did NOT generate overchargesI will NOT pay those charges.] Regards, [redacted]