Re: [redacted] Account [redacted] Complaint # [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintWe appreciate the opportunity to respond to Ms [redacted] ’s complaint and have completed a review of her GreatCall accountOur records show that Ms [redacted] established her service on April 8, and that the account was closed on August 3, 2017, by an individual identifying themselves as [redacted] calling from phone number (257) 743-All GreatCall customers are treated equally and fairly in accordance with the Terms and Conditions agreed to by activating and using our serviceAs outlined in the “Service Cancellation” section of the Terms and Conditions printed in the User Guide enclosed with every new order; “Although cancelations are effective immediately, we do not bill for partial months of service; therefore, you will be charged for the entire month of service.” We apologize for any inconvenience this situation may have causedBest Regards
Re: [redacted] _ Account [redacted] _ File [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint [redacted] has provided additional comments regarding the above referenced complaint GreatCall wishes to point out that our records show that [redacted] is still subscribed to the Ultimate Health and Safety package as she elected to end her call to our Customer Service prior to our representative being able to complete the requested change in the monthly service planWe kindly ask that [redacted] contact our Customer Service at [redacted] to process the desired change in serviceWe are available every day between 5am and 9pm pacific timeAs a one-time courtesy, we will issue a service credit for the difference in the rate plansThis credit will be applied towards the next monthly service charge and will be deducted from the new rate selected [redacted] can have our representative reference this response, which will be posted to the GreatCall account, for authorization to apply the credit We apologize for any inconvenience this situation may have caused Best Regards
Re: [redacted] Account [redacted] File [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintMs [redacted] was dissatisfied with the cancellation process and would like a refundWe appreciate the opportunity to respond to Ms [redacted] ’s complaint and have completed an audit of her GreatCall accountPer GreatCall’s Customer Agreement, as stated in the User Guide, packaged with the phone and which can be found at our web page https://www.greatcall.com/legal/customer-agreement, and to protect account security, all cancellations must be processed over the phoneGreatCall does not have a record indicating we received a letter from Ms [redacted] requesting to cancel her serviceOur records show that Ms [redacted] filled a chargeback on 8/10/for service from 4/27/through 7/26/We attempted to reach Ms [redacted] several times on the cell phone and home phone number on file, but were unable to do soOn 10/15/17, GreatCall received an email from Ms [redacted] regarding the status of her accountSince we found two accounts for Ms [redacted] , we replied to her email for clarification as there was no previous record requesting to disconnect her account, GreatCall did not receive a replyOn 11/1/by GreatCall’s Financial Service Team connected with Ms [redacted] and her Splash device account was disconnectedAlthough GreatCall considers the monthly service fees to be valid, as a courtesy, we have removed the balance and it is now at zeroWe apologize for any inconvenience this situation may have causedBest Regards Tell us why here
Re: [redacted] Account [redacted] Complaint # [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintWe appreciate the opportunity to respond to Ms [redacted] ’s complaint and have completed a review of her GreatCall accountOur records show that Ms [redacted] established her service on April 8, and that the account was closed on August 3, 2017, by an individual identifying themselves as [redacted] calling from phone number (257) 743-All GreatCall customers are treated equally and fairly in accordance with the Terms and Conditions agreed to by activating and using our serviceAs outlined in the “Service Cancellation” section of the Terms and Conditions printed in the User Guide enclosed with every new order; “Although cancelations are effective immediately, we do not bill for partial months of service; therefore, you will be charged for the entire month of service.” We apologize for any inconvenience this situation may have causedBest Regards
Re: [redacted] _ Account [redacted] _ File [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug, this letter is submitted in response to the above-referenced complaint [redacted] has provided additional comments regarding the above referenced complaint GreatCall wishes to point out that our records show that [redacted] is still subscribed to the Ultimate Health and Safety package as she elected to end her call to our Customer Service prior to our representative being able to complete the requested change in the monthly service planWe kindly ask that [redacted] contact our Customer Service at [redacted] to process the desired change in serviceWe are available every day between 5am and 9pm pacific timeAs a one-time courtesy, we will issue a service credit for the difference in the rate plansThis credit will be applied towards the next monthly service charge and will be deducted from the new rate selected [redacted] can have our representative reference this response, which will be posted to the GreatCall account, for authorization to apply the credit We apologize for any inconvenience this situation may have caused Best Regards
Re: [redacted] Account [redacted] File [redacted] To Whom It May Concern: On behalf of GreatCall, Inc(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaintMs [redacted] was dissatisfied with the cancellation process and would like a refundWe appreciate the opportunity to respond to Ms [redacted] ’s complaint and have completed an audit of her GreatCall accountPer GreatCall’s Customer Agreement, as stated in the User Guide, packaged with the phone and which can be found at our web page https://www.greatcall.com/legal/customer-agreement, and to protect account security, all cancellations must be processed over the phoneGreatCall does not have a record indicating we received a letter from Ms [redacted] requesting to cancel her serviceOur records show that Ms [redacted] filled a chargeback on 8/10/for service from 4/27/through 7/26/We attempted to reach Ms [redacted] several times on the cell phone and home phone number on file, but were unable to do soOn 10/15/17, GreatCall received an email from Ms [redacted] regarding the status of her accountSince we found two accounts for Ms [redacted] , we replied to her email for clarification as there was no previous record requesting to disconnect her account, GreatCall did not receive a replyOn 11/1/by GreatCall’s Financial Service Team connected with Ms [redacted] and her Splash device account was disconnectedAlthough GreatCall considers the monthly service fees to be valid, as a courtesy, we have removed the balance and it is now at zeroWe apologize for any inconvenience this situation may have causedBest Regards Tell us why here