As follow up to my review, I was contacted by a new member of this company who is now in charge of customer and public relationsHe apologized for the service I received, and is refunding me the cost of the voucher I bought from [redacted] together with costs to repair my wallMy change in rating is for his customer service and for responding to my initial reviewThank you
Company started off okWorked with me with a payment arrangement that I neededThe salesman was a little strong and told me some things I would receive which I didn'tTold me the company would file all rebates and they didn'tThey were offering a free ***, which I didn't qualify for even though I bought the most expensive hvacNo problemI was told they found another rebate that I was going to receive and never got and now they say they never said anything about itMy carbon monoxide detector was at 11, called for them to look at, they lied and told me it was my hot water heater that was years old and never had a cm reading but charged me for a service callThey lie, and repeat the same information over and over and call YOU the liarHave had it with this business and will continue with anyone else other than them
Initial Business Response / [redacted] (1000, 12, 2015/08/11) */ To Whom It May Concern, In regards to the above referenced case, the customer had an air conditioning unit installed on 3/13/The customer called a few days after, stating he didn't feel cool enough air flowWe sent a trained and knowledgeable technician to do an inspection on the unitThe technician stated the system was installed properly and everything was working fine; this included an inspection of the freon levelsThe owner of Green Air Care did suggest the customer look into [redacted] TechnologyThis would help with holes and leaks in the air duct system, preventing air flow from escapingWe installed a new unit which is efficient for the customer's homeIf there are issues inside the duct work that is not related to our serviceWe did not install the duct work, nor do we inspect every inch of the duct work when we're installing a new AC systemIf the customer would like for us to stop by another time that is not a problemOur office will try reaching out to the customerPlease let me know how you would like to proceed Thank you, Tiffany [redacted] direct [redacted] fax [redacted] www.greenaircare.com [redacted] @greenaircare.com Call us today: [redacted]
Initial Business Response / [redacted] (1000, 7, 2014/05/30) */ Contact Email: [redacted] @greenaircare.com In response to case #XXXXXXXX: [redacted] ***, We did an authorized service on 4/30/Per our customer service standards, our invoice notates to call Green Air with any dissatisfactionGreen Air was never contacted by the consumerThe customer's complaint is regarding sanitation not being called sanitation? I'm not sure what that is regardingShe also states she felt cheated regarding the pricing, because the technician recommended an additional service for an additional costWe did all of the services we quoted over the phoneThe technician did an inspection and recommended mold control for an additional $due to the water leak in her systemSome things we can't predict over the phoneThe customer agreed.If we missed a vent, we can send a technician out free of chargeWe can not offer a full refund for services rendered and agreed uponI will enclose a copy of the invoice Please contact our office at with questions and concerns Consumer Response / [redacted] (3000, 13, 2014/11/25) */ I asked for them to clean my vents but last March and I was not satisfiedThen I called them again BC I wanted their servicredit $They told me since its only November I have warrantyThey didn't tell me I had to pay anythingThen the workers did their job then gave me a receipt after saying I have to pay $Then I said noThey did not say I hav to pay anythingThen he said that's fine, there's aalways misunderstandings about itI signed the bottom of the paper but not the top BC I did not agree to the terms of paying $They left and I thought that it was free BC they did not tell me in the first placeThen a lady left a voicemail saying we owe them $So I called and complained but they did not help meI said I was going to sue them then they hing up on meThey did not leave me with an email addreas or their company addressManager was very rude too Business Response / [redacted] (4000, 15, 2014/12/05) */ We have responded to this case# XXXXXXXX previouslyThis new case is stating the customer doesnt want to be charged $for the warrantyWe dare not seeking the paymentWe have called and left a voicemail with the customer to see how they would like to proceed
I had multiple options to choose from, but I am lucky that I went with this companyTechnician was very professional and very nice! He found my wallet in one of the floor vents that I thought I lost long time ago! Thank you guys and I will recommend you to all of my friendsAnd special thanks to Erik for finding my wallet!
Hear this, the service provider is the best one among many that we have employed in the past, they came as we called them and gave the outline of what needed to be carried out in our apartment which was not too high considering to what I have spent previously to another team that did half job and left me with my family helplessHowever Green Air Care surprised me, all the mess in our house is no more, thanks to Green Air Care, I gonna let my friends know this
Initial Business Response / [redacted] (1000, 5, 2014/12/05) */ The customer called Green Air requesting a furnace tune upWe performed that service as well as air duct cleaningWe are an air duct cleaning companyWe don't specialize in fire places or carbon monoxide inspectionsWe sent a technician back out on Saturday as the customer requestedThe technician verified the fire place and carbon monoxide didn;t have anything to do with air duct cleaning or furnace cleaningUpon his assessment, discovered the fire place collapsed and caused the carbon monoxide pipe to bendWe are not willing to offer a refund
I had this company come out to my house last week to clean the air ducts in my houseEven from the beginning when I first set my appointment they were very professional and was scheduled within a weekI was very impressed with their service and how well they explained to me what was wrong and what they needed to do to fix itI needed to have a deeper cleaning and the price that was given to me was very reasonableThey made sure that everything worked properly before leaving my houseI would recommend this company to anyone who may need to have their vents cleaned in the future
The service I received was outstanding! The gentlemen who did the work was professional and respectful! I work from home and he was very attentive to my location in house and noiseHe was on time! And explained the process to me and made me feel comfortable what he was doingHe left no mess at all! Great service!
As follow up to my review, I was contacted by a new member of this company who is now in charge of customer and public relationsHe apologized for the service I received, and is refunding me the cost of the voucher I bought from [redacted] together with costs to repair my wallMy change in rating is for his customer service and for responding to my initial reviewThank you
Company started off okWorked with me with a payment arrangement that I neededThe salesman was a little strong and told me some things I would receive which I didn'tTold me the company would file all rebates and they didn'tThey were offering a free ***, which I didn't qualify for even though I bought the most expensive hvacNo problemI was told they found another rebate that I was going to receive and never got and now they say they never said anything about itMy carbon monoxide detector was at 11, called for them to look at, they lied and told me it was my hot water heater that was years old and never had a cm reading but charged me for a service callThey lie, and repeat the same information over and over and call YOU the liarHave had it with this business and will continue with anyone else other than them
Initial Business Response / [redacted] (1000, 12, 2015/08/11) */ To Whom It May Concern, In regards to the above referenced case, the customer had an air conditioning unit installed on 3/13/The customer called a few days after, stating he didn't feel cool enough air flowWe sent a trained and knowledgeable technician to do an inspection on the unitThe technician stated the system was installed properly and everything was working fine; this included an inspection of the freon levelsThe owner of Green Air Care did suggest the customer look into [redacted] TechnologyThis would help with holes and leaks in the air duct system, preventing air flow from escapingWe installed a new unit which is efficient for the customer's homeIf there are issues inside the duct work that is not related to our serviceWe did not install the duct work, nor do we inspect every inch of the duct work when we're installing a new AC systemIf the customer would like for us to stop by another time that is not a problemOur office will try reaching out to the customerPlease let me know how you would like to proceed Thank you, Tiffany [redacted] direct [redacted] fax [redacted] www.greenaircare.com [redacted] @greenaircare.com Call us today: [redacted]
Initial Business Response / [redacted] (1000, 7, 2014/05/30) */ Contact Email: [redacted] @greenaircare.com In response to case #XXXXXXXX: [redacted] ***, We did an authorized service on 4/30/Per our customer service standards, our invoice notates to call Green Air with any dissatisfactionGreen Air was never contacted by the consumerThe customer's complaint is regarding sanitation not being called sanitation? I'm not sure what that is regardingShe also states she felt cheated regarding the pricing, because the technician recommended an additional service for an additional costWe did all of the services we quoted over the phoneThe technician did an inspection and recommended mold control for an additional $due to the water leak in her systemSome things we can't predict over the phoneThe customer agreed.If we missed a vent, we can send a technician out free of chargeWe can not offer a full refund for services rendered and agreed uponI will enclose a copy of the invoice Please contact our office at with questions and concerns Consumer Response / [redacted] (3000, 13, 2014/11/25) */ I asked for them to clean my vents but last March and I was not satisfiedThen I called them again BC I wanted their servicredit $They told me since its only November I have warrantyThey didn't tell me I had to pay anythingThen the workers did their job then gave me a receipt after saying I have to pay $Then I said noThey did not say I hav to pay anythingThen he said that's fine, there's aalways misunderstandings about itI signed the bottom of the paper but not the top BC I did not agree to the terms of paying $They left and I thought that it was free BC they did not tell me in the first placeThen a lady left a voicemail saying we owe them $So I called and complained but they did not help meI said I was going to sue them then they hing up on meThey did not leave me with an email addreas or their company addressManager was very rude too Business Response / [redacted] (4000, 15, 2014/12/05) */ We have responded to this case# XXXXXXXX previouslyThis new case is stating the customer doesnt want to be charged $for the warrantyWe dare not seeking the paymentWe have called and left a voicemail with the customer to see how they would like to proceed
I had multiple options to choose from, but I am lucky that I went with this companyTechnician was very professional and very nice! He found my wallet in one of the floor vents that I thought I lost long time ago! Thank you guys and I will recommend you to all of my friendsAnd special thanks to Erik for finding my wallet!
Hear this, the service provider is the best one among many that we have employed in the past, they came as we called them and gave the outline of what needed to be carried out in our apartment which was not too high considering to what I have spent previously to another team that did half job and left me with my family helplessHowever Green Air Care surprised me, all the mess in our house is no more, thanks to Green Air Care, I gonna let my friends know this
Initial Business Response / [redacted] (1000, 5, 2014/12/05) */ The customer called Green Air requesting a furnace tune upWe performed that service as well as air duct cleaningWe are an air duct cleaning companyWe don't specialize in fire places or carbon monoxide inspectionsWe sent a technician back out on Saturday as the customer requestedThe technician verified the fire place and carbon monoxide didn;t have anything to do with air duct cleaning or furnace cleaningUpon his assessment, discovered the fire place collapsed and caused the carbon monoxide pipe to bendWe are not willing to offer a refund
I had this company come out to my house last week to clean the air ducts in my houseEven from the beginning when I first set my appointment they were very professional and was scheduled within a weekI was very impressed with their service and how well they explained to me what was wrong and what they needed to do to fix itI needed to have a deeper cleaning and the price that was given to me was very reasonableThey made sure that everything worked properly before leaving my houseI would recommend this company to anyone who may need to have their vents cleaned in the future
The service I received was outstanding! The gentlemen who did the work was professional and respectful! I work from home and he was very attentive to my location in house and noiseHe was on time! And explained the process to me and made me feel comfortable what he was doingHe left no mess at all! Great service!