Green Choice Carpet Cleaning

As per our system and records we do not have this client in our system and we have never performed service at this locationThis complaint may refer to another company with a name similar to oursWe have checked all our records and we have no such address or name in our system

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you, I tried to respond to the automated email I recieved yesterday but was unable toI will keep you updated on any progressAs of today, no check, and no return of the carpetThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Morning, The refund check was mailed to our client on We would also be happy to schedule the delivery of her rugI will forward her information to the delivery department Thank you!

Green Choice came out to provide [redacted] service for pet damage on a sofaThere was a urine stain and odor on the sofaWhen we finished original service, client was satisfied and signed off on our invoiceShortly after, [redacted] called back to report that there were brush marks on the sofa so we happily provided a redo serviceWe proceeded to come out for an additional redo services because we received various complaints, each one different than the lastWe even had the [redacted] himself come out twice and assess the sofa to make sure there was no damageWith him, he brought an unbiased third party from a different company to confirm that the cleaning caused no damageDespite our continuous effort, [redacted] was not satisfied with the serviceGreen Choice even offered a $refund but it was refusedWe are more than happy to find a reasonable solution with [redacted] because our customer satisfaction is important to us

Revdex.com:At this time, I have not been contacted by Green Choice Carpet Cleaning regarding complaint ID [redacted] .Sincerely, [redacted] ***

Good Morning, We received notification regarding complaint from [redacted] We picked up rugs for this clientOne of which damaged prior to serviceWe do have call recording with client's confirmation to thisWe did provide cleaning to this rug but it did not accumulate further damageWe also offered repair for the backing [redacted] declinedDespite the rug being older and damaged prior to our service, the customer wants not only a refund but a reimbursement for the rug's original valueWe have done our best to try and work with [redacted] but unfortunately have not come to an agreement Thank you for your time, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am very disappointed with the respond from Green Carpet cleaners, because their statement that they picked up a damaged rug is an absolute false The carpet was in a good condition and required some cleaning without any repair! I would love to hear the recording where I confirmed that my rug was damaged! This is a complete lie The business falsified the video of the receiving condition of the rug, but I have a picture of how the rug looked prior to the pick up – pls see attached picture I referred to the rug experts at ABC carpet and I am attaching their conclusion on what was done to the rug I am attaching more pictures just to show in what condition it was held, this should also give a better picture of how it looked a few days before it was picked up I have a huge regret for not checking the business credential before contacting them for servicesThe business has F rating with Revdex.com with 18(!!!) complaints And every time they just deny the wrong doingI was never offered any reimbursement not even the refund for the service fees which I paid in full for before hands Their [redacted] responses are rude and attackingThe truth is falsified and all they except me to do is to take the damaged carpet back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by green choice carpet regarding complaint ID [redacted] Sincerely, [redacted]

Good Afternoon,
*** ***'s case has been resolvedWe are in the process of completing some final paperworkIf you have any questions or concerns, please feel free to contact us
Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We originally called Green Choice for help cleaning our sofa to remove a urine odor from a pet accidentThe soiled area was approximately a 6" square on the sofa cushion and there was never any issue with the overall appearance of the sofaThere was no stain on the sofa only an odorGreen Choice however recommended cleaning the entire sofa and mentioned nothing about the possibility of brush marks, fading or any other potential problems that could resultAttached please see the photos of my sofa the day after the sofa was cleanedThere are visible brush marks and fading over the entire sofaThere are marks even on areas where there was absolutely no urine to deal with such as the back of the sofa. Over cleaning and harsh chemicals can damage fine fabrics as shown in this photo, which was also sent to Green Choice post the original cleaningThe company's solutions consisted of returning on several occasions to reclean the sofa which only caused further damageTheir attempt to credit me for the cleaning was not helpful because the sofa was damaged and I needed help to repair the damage done by their cleaning serviceIn their first response to my complaint to the Revdex.com they said they would be happy to come to a reasonable solution to ensure customer satisfaction however in their last response they offer no new solution to the problemI am requesting that they take some responsibility for the damage and help pay to reupholster my sofa
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Who is *** ***? Who is ***? My name is *** ***, I live in *** *** *** *** ***Green Choice Carpet took my Antique Persian Rug to cleanThey cut the top layer of my rug and faded out all the colorsThey said, they will fix it and I still have not received my Antique Persian Rug backPlease help meThank you, *** *** ###-###-#### Cell ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning,
We have received notice regarding *** ***'s situationWe are currently handling this with the clientWe have been frequently speaking with her in order to resolve this issueCompensation has been discussed as according to the invoice provided by Green Choice
Carpet
Thank you for your time,
***

Urine causes damage to upholsteryWhen we arrived for the appointment, we cleaned the sofa as directedCleaning does not, and did not, cause damage to this sofaDespite this, in hopes of customer satisfaction, we offered multiple solutionsUnfortunately, this wasn't accepted

As per our system and records we do not have this client in our system and we have never performed service at this location. This complaint may refer to another company with a name similar to ours. We have checked all our records and we have no such address or name in our system.

Revdex.com:At this time, I have not been contacted by Green Choice Carpet Cleaning regarding complaint ID [redacted].Sincerely,[redacted]

We were contacted by [redacted] on 09/**/14 to clean a sofa and slip covers for the sofa....

Over the phone the representatives can only provide an idea of the cost since they can’t see what the condition of the sofa. This is the reason why we send a technician so he can assess and provide an exact quote based on the condition and on the process that needs to be performed. At this point the client can make a decision if he wants to proceed with the service or not. Our company does not charge for estimates so in case the client decides he/ she does not want to proceed with the service there will be no obligation for the visit. In this particular case our records show that we have a signed invoice by client which authorizes us to perform the service for the quoted price by the technician. The client willingly gave his credit card information to the technician so he can charge the credit card. Lastly the client signed the credit card slip. After client called our office and brought the issue with the price to our attention the technician was contacted right after this but the slip covers were already in process. Once a process has begun we can’t interrupt it for quality purposes. This issue was forwarded to management the next day and after review they decided to grant [redacted] a 10% discount on the total charge. [redacted] was not satisfied with the resolution and did not contact our office to schedule delivery of his covers despite our attempts to contact him. We have tried to resolve this situation but with no answer form [redacted].

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you, I tried to respond to the automated email I recieved yesterday but was unable to. I will keep you updated on any progress. As of today, no check, and no return of the carpet. Thank you,
[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning,
The refund check was mailed to our client on 10/**/14. We would also be happy to schedule the delivery of her rug. I will forward her information to the delivery department.
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I am very disappointed with the respond from Green Carpet cleaners,
because their statement that they picked up a damaged rug is an absolute false.
The carpet was in a good condition and required some cleaning without any repair!
I would love to hear the recording where I confirmed that my rug was damaged!
This is a complete lie.
The business falsified the video of the receiving condition
of the rug, but I have a picture of how the rug looked prior to the pick up –
pls see attached picture.
I referred to the rug experts at ABC carpet and I am attaching
their conclusion on what was done to the rug.
I am attaching more pictures just to show in what condition
it was held, this should also give a better picture of how it looked a few days
before it was picked up.
I have a huge regret for not checking the business credential
before contacting them for services. The business has F rating with Revdex.com with
18(!!!) complaints.
And every time they just deny the wrong doing. I was never
offered any reimbursement not even the refund for the service fees which I paid
in full for before hands.
Their [redacted] responses are rude and attacking. The
truth is falsified and all they except me to do is to take the damaged carpet
back
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Green Choice came out to provide [redacted] service for pet damage on a sofa. There was a urine stain and odor on the sofa. When we finished original service, client was satisfied and signed off on our invoice. Shortly after, [redacted] called back to report that there were brush...

marks on the sofa so we happily provided a redo service. We proceeded to come out for an additional 5 redo services because we received various complaints, each one different than the last. We even had the [redacted] himself come out twice and assess the sofa to make sure there was no damage. With him, he brought an unbiased third party from a different company to confirm that the cleaning caused no damage. Despite our continuous effort, [redacted] was not satisfied with the service. Green Choice even offered a $200 refund but it was refused. We are more than happy to find a reasonable solution with [redacted] because our customer satisfaction is important to us.