Green Light Auto Sales

Complaint: [redacted] I am rejecting this response because: Just think about Green Light's responseThey are stating the car went through check before selling itThey are also stating they went above and beyond to fix the issues The issues were there when we bought it and if not they would not have had to go above and beyond to fix them In addition, the issues persistThey never fixed themThe car has been undrivable and still is We would expect them to stand by their car as they stated they wouldThe sequence of events of how many times we had it towed and to where was sent to your agency and to them Each dealership and mechanic we brought the car to responded the same( This car should never have been sold)what they said they fixed, they did not They should take the car back and return out moneyWe are out 11, The [redacted] The [redacted] Family Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I do not accept Green Light Auto Sales explanation that because they claim they were not aware the vehicle had been in an accident due to the [redacted] statement not having any reported accidentsAs I explained to the owner's wife, when the car was being detailed prior to delivery, I was told the bumper was being sent out to be paintedSo there had to be some damage significant enough that the bumper had to be sent out to be repaintedI was told that there is absolutely nothing that Green Light Auto Sales can doI asked if they would be willing to pay for some of the repaint on certain areas of the vehicle and I was told that they were not allowed to compensate in any way, even for repainting of the vehicleI asked if the hood could be replaced with a genuine *** certified replacement part and they were not willing to do thatI feel that since I am not experienced in any way in auto body repair, just as I am not a mechanic, I should not be stuck with a vehicle that had obviously been in an accident and was repaired enough for an untrained person to see the damage Sincerely, [redacted]

Purchaser: [redacted] Vehicle purchased : [redacted] Cx-Color of vehicle : BlackDate of purchase March 21,2015Purchased: As IsPurchased: Extended Warranty Mr [redacted] has not contacted the dealership since date of purchaseIf Mr [redacted] had any questions or concerns with his Extended Warranty or his car in JUNE or NOW (OCTOBER), he should have called or emailed the dealership for assistanceGreen Light Auto Sales is open seven days a week for all Questions and Concerns and ENCOURAGES all clients to have their cars independently inspected by their own repair facilityThank You,Green Light Auto Sales

We spoke with [redacted] today, August 28, at approximately 11am, and reviewed his situationUnfortunately, there is no legal recourse or situation that either our business or [redacted] can pursue about his claimAs the issue is cosmetic, and not mechanically related or a safety issue, the State of CT laws and warranties do not cover any aesthetic or cosmetic issues after the time of saleConsumers are expected to review the vehicle and except the current condition at the time of saleThe history of the vehicle via both Green Light Auto Sales' purchase invoice from our purchase of the vehicle, and the [redacted] report, are both "clean" and showing no accidentsWe have been upfront, honest and open with [redacted] throughout the time of the entire sale and following the sale of his vehicle, and cannot find any evidence or record anywhere of an accident occurring on/with this vehicleHe also purchased the vehicle at almost $6,below the *** retail value, so we are comfortable that even if [redacted] prefers to have any paint work or cosmetic body work done to the vehicle, that he will still have a sound investment that is worth more than what he paid for the vehicle

> Good morning,I filed a complaint on a business on May 6th The business has contacted me and told me that they would send me a check for for he complaint if I contacted you and told you that the issue is resolvedI called this morning and the lady said if I couldn't do it online then to email you so you can close out the complaint as resolved so the dealer can send me the check.Thanks for you time[redacted]

My name is *** *** and I recently submitted a complaint about a Dodge Caliber I purchased from Green Light Auto Sales in Albuquerque, NM complaint #*** I just got my car back from them although he did not replace my transmission as I asked/told him to do several times face to
face, he did have my vehicle serviced at the dodge dealership and it seems to be running fine at this pointI told him (Leo) one of the owners of the dealership that I would update the Revdex.com that he did have my car serviced for me

Complaint: ***
I am rejecting this response because: I do not trust them to touch my car If they had owned up to their responsibility in the first place I wouldn't have had to make this complaint
I have since Replaced the Transmission on my own they should send me a check for the price of the transmission and plus the cost of the rental car I needed which was another which they still make out because I did the labor myself
Sincerely,
*** ***

*** *** purchased a *** *** GT Limited on May 9, from our businessThis vehicle underwent a full safety inspectionOur business spent over $3,to repair, recondition and provide all necessary and beyond required work to this vehicle for its sale to Mr***
Licensed mechanics and ASE certified Master Technicians have performed the work on this vehicle to ensure it was in more than adequate working condition, adhered to all safety, highway, legal and additional requirementsWe take pride in our reputation and our vehicles are cared for at a level that surpasses state or other legal requirementsWe go above and beyond what is legally required with many of our vehicles, including this vehicleAll receipts for all parts installed or replaced and all labor is trackedWe also provided Mr*** hundreds of dollars in free and unrequired labor, diagnoses and other assistance after the sale alreadyThis vehicle was sold "AS IS" and we have a signed Buyer's Guide via the State of Connecticut's requirements and have other forms also signed by Mr*** accepting the vehicle in its condition at the time of saleWhen the vehicle left our facility, it was in good working condition, was safe for legal driving use, and had passed CT EmissionsMr*** called us to notify us of his issue with the vehicle on the highwayWe agreed to look over and diagnose the vehicle for our customerDuring this process no fault codes were found to be stored or pending in the vehicle’s computerWe notified Mr*** of this, at which point he then informed us that he took it upon himself to independently have codes erased and removed at a local auto parts store when he had his mechanical issueHe also stated that he was driving 85MPH on the highway, and had non-licensed changes made outside of our shop after the sale, including removing the battery cables and reconnecting them to the vehicle prior to having it brought to us to diagnosis his mechanical issuesEven if there was any warranty applicable, Mr*** would have nulled that with his independent work, tampering with the vehicle and with the erasing/clearing of codesWith Mr***'s permission and request, we spent another hours taking apart the vehicle and diagnosing it completely for him, all free of chargeWe are not legally required to any of the aboveWe have done as much as we can for Mr*** at this time and after a full review from our shop, the mechanical issues show that they are possibly from driver misuse, abuse or illegal/excessive speedDespite no legal requirement to do so, we even offered Mr*** the option to have us repair his vehicle at our cost for all parts and labor + any applicable sales taxShould Mr*** prefer otherwise, he is welcome to have the vehicle towed elsewhere and work performed at another facility at their price, which will likely be much moreWe have already spent an excessive amount of time and money to assist Mr*** in his situation to try to be as helpful to our customer as possible, but this current offer is already costing us more time as we would be tying up our shop bay to work on his vehicle, which keeps us from performing other work, all at our cost and no profit to usWe are already doing much more than we need to do just to be helpful, but that is the entirety of our offer

My complaint has been resolved, the merchant issued a payoff for the loan on my car in exchange for the car back

The paperwork was overnighted out and the customer was informed of the date and time of arrivalWe have records of calls (all stored on the digital phone system) to the customer updating them of the progress and I personally spoke to her and updated her to confirm the delivery
address
As for the check engine light, the customer called us and we told them we would fix the issue at their convenience with no cost to them and to let us know what time worked best for themThey said they were going to take it to their mechanic and get back to usThey did not call us back after days so we called them two more times and left messages (all kept on the digital phone system) to see when they would like to schedule the repairAfter a total of three calls to the customer with no return call we figured it must have been a simple repair and they did not want to make the trip backWe do stand behind our cars 100% and are still willing to fix the check engine light here at their convenience if they wish toThey can call *** or ** at ###-###-#### to schedule a time that works for them

We did speak with this customer after he had an issue with the vehicle and spoke with the warranty company several timesThe customer came into our building swearing and yelling, and also called swearing and yelling at the employees, we did not call him back because of his constant swearing,
yelling and threateningIf he feels he can be professional and courteous, we will stand behind the car as we do to all of our vehicles.We did not have any knowledge about any transmission problems but will stand behind the car and fix it for the customer since the warranty company won'tHe can contact Mike at ###-###-#### to schedule a drop off time for us to repair the vehicle by replacing the transmission if it can not be repaired with a transmission with the same or less mileage as the vehicle has on it

Terrible I brought a nissan from them they never checked it over before they gave it to me. I'v been back there four times with the SUV and each time they claim to fix the problems only to bring it home and realize they never fixed it. I am now bringing to a different mechanic in the area I live milford and am paying well over a thousand dollars to have it fixed. I haven't even had the SUV a year yet.
NEVER BUY A CAR FROM THEM.
Matt

Customer: [redacted]Purchased: 2007 [redacted] Legacy GtPurchased Date: 5/30/15Purchase Type: As Is No Warranties Implied or ExpressedVin:  [redacted] Purchase Miles: 127,357This car was purchased in a as is condition, with no warranties expressed or implied.  Prior to purchase this car underwent a very thorough safety inspection.   This 2007 [redacted] had its timing belt with water pump and head gaskets replaced all with OEM [redacted] parts on top of its normal routine safety inspection.  After purchase, Mr. [redacted] had a couple of issues with the vehicle, resulting with the engine needing a full rebuild.  Instead of following the AS IS POLICY, Green Light opted to tow the vehicle from [redacted] and rebuild the engine and turbo at no cost to customer. NOTE: NONE OF THE TIMING PARTS OR HEAD GASKETS THAT WHERE JUST USED PRIOR TO SALE WHERE USED IN THE REBUILD OF ENGINE. The engine was sent to a local machine shop, the engine was rebuilt and assembled, with new gaskets and timing components. The car was driven and checked for four days, and each day checked on a lift.  Green Light Auto sales feels they went above and beyond in this specific situation and are not sure what will satisfy Mr. [redacted] in the specific situation.Green Light Auto Sales

Complaint: [redacted]
I am rejecting this response because:
I have emailed them four times for answers,  they do not answer us.  they are a company that does not care about us because we are out of state.  they are trash and they should not be in business
 

Sincerely,
[redacted]

Green Light Auto Sales was more than willing to work with [redacted] in repairing his car. [redacted] purchased the car in "as is" condition without warranty. When he informed Green Light Auto Sales of an issue with his car six days after he experienced difficulty, Green Light...

offered to provide a transmission at cost, provide all labor free of cost, and cover an other incidental parts needed to complete the repair. This was offered to [redacted] despite the fact that Green Light Auto Sales was not given the opportunity to inspect the car and diagnose the problem as [redacted] chose to bring the car to a different repair facility.

Complaint: [redacted]
I am rejecting this response because:
I do not accept Green Light Auto Sales explanation that because they claim they were not aware the vehicle had been in an accident due to the [redacted] statement not having any reported accidents. As I explained to the owner's wife, when the car was being detailed prior to delivery, I was told the bumper was being sent out to be painted. So there had to be some damage significant enough that the bumper had to be sent out to be repainted. I was told that there is absolutely nothing that Green Light Auto Sales can do. I asked if they would be willing to pay for some of the repaint on certain areas of the vehicle and I was told that they were not allowed to compensate in any way, even for repainting of the vehicle. I asked if the hood could be replaced with a genuine [redacted] certified replacement part and they were not willing to do that. I feel that since I am not experienced in any way in auto body repair, just as I am not a mechanic, I should not be stuck with a vehicle that had obviously been in an accident and was repaired enough for an untrained person to see the damage.
Sincerely,
[redacted]

When this vehicle was sold on the date of 5/13/15 it was emissions compliant in the sate of [redacted], according to the ct emissions website.  Also the car was sold as is, we have not heard from the customer since he or she purchased the car.  If they need any further assistance with...

this matter please feel free to call or email the dealership with any questions or concerns.

We spoke with [redacted] today, August 28, 2014 at approximately 11am, and reviewed his situation. Unfortunately, there is no legal recourse or situation that either our business or [redacted] can pursue about his claim. As the issue is cosmetic, and not mechanically related or a safety...

issue, the State of CT laws and warranties do not cover any aesthetic or cosmetic issues after the time of sale. Consumers are expected to review the vehicle and except the current condition at the time of sale. The history of the vehicle via both Green Light Auto Sales' purchase invoice from our purchase of the vehicle, and the [redacted] report, are both "clean" and showing no accidents. We have been upfront, honest and open with [redacted] throughout the time of the entire sale and following the sale of his vehicle, and cannot find any evidence or record anywhere of an accident occurring on/with this vehicle. He also purchased the vehicle at almost $6,000 below the [redacted] retail value, so we are comfortable that even if [redacted] prefers to have any paint work or cosmetic body work done to the vehicle, that he will still have a sound investment that is worth more than what he paid for the vehicle.

> Good morning,I filed a complaint on a business on May 6th 2016. The business has contacted me and told me that they would send me a check for 199.00 for he complaint if I contacted you and told you that the issue is resolved. I called this morning and the lady said if I couldn't do...

it online then to email you so you can close out the complaint as resolved so the dealer can send me the check.Thanks for you time.[redacted]

Green Light Auto Sales  apologizes  for any inconvenience Mr. [redacted] has had obtaining his owners manual. Greenlight has  orderd another owners manual. Green Light has made contact with Mr. [redacted], scheduled a time for him to pick it up, and he picked it up. If he has any questions or...

concerns feel free to call or email the dealership.