Green River Cove Campground & Whitewater Outfitters

The customer ordered on June 25th The card was sent out on June 26th He received it on June 29th The customer contacted us on July 2nd regarding this issue We promptly informed the station, who sold the deal on their website They promptly contacted the vendor who supplied NeoFill with the gift card By Friday morning, July 3rd, the customer's card was restored to a correct balance of $ The customer was informed and satisfied with the resolution The matter was resolved in less than hours.This matter is considered closed

Sally did contact us and let us know of the issueWe have sent her two more coupon codes to replace the invalid ones, and she is in possession of $worth of certificate codesAt this point, the issue should be resolved as we had discussed

Neofill has provided an explanation document to Revdex.com, regarding the approval of a refund to this customer, as authorized by the general manager at [redacted] *IThe merchant had changed ownership, and re-branded to the [redacted] (still accepting vouchers for [redacted] ***), but we have now been authorized to process a $refund to this customerPlease see the attached documentation, as provided to Revdex.com, and a copy of the email sent to this customer from Neofill’s Operation Manager, on April 11, Promotions on [redacted] ***s site [redacted] / which are no longer useful, have now been removed, and we have resolutions from [redacted] on file for any future customer requestsA more formal letter has been submitted to Revdex.com, in explanation of this case, as the details were too large for the Revdex.com response character limitWe look forward to processing this $refund to the customer, once we have the necessary information billing information to do so

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The customer has provided his updated credit card information in order for NeoFill to issue a refund for the full amount of his purchase that totaled $($+ $shipping and handling) The refund has been processed, and NeoFill considers this issue resolved

I will break down the complaint filed and answer all concerns below.1) When I clicked on Submit, instead of getting a confirmation of my purchase, I got a notice telling me that the "Deal had been sold out." All orders are processed electronically on a first come first serve basis When a deal sells out while you are typing your information, our system does not interrupt your process Instead, when you are finished, the "Deal has been sold out" message pops up Your information wasn't submitted to our credit card gateway that authorizes transactions because the order was not processed.2) This company took my credit card information, knowing that the deal would not available! The deal was available when you began your order; however, it sold out while you were still completing your order Again, our system does not interrupt that process, but no information is obtained.3) I went back to the Offer page, and acted as if I was going to purchase of the same certificatesThe Neofill website opened and once again asked for my personal informationNo mention that the deal was no longer available.If you simply go back to the page, you will repeat the same steps and so will the system If you had refreshed the page, or had just logged in as if you were purchasing for the first time, the "Deal has been sold out" message would've popped up, alerting you, and not allowing you to attempt a purchase4) There was no honest error, just an unethical company who basically stole my credit card informationI want to make sure that this doesn't happen to someone elseI'm going to have to cancel my card, and wait a week for my new card, which leaves me having to use checksI will be sending a copy of this complaint to [redacted] ***There was no need to cancel your credit card and be issued a new one Our system does not store credit card information for unprocessed orders Your information was null and void when you didn't successfully process your order due to the deal selling out first

We were not able to contact teh media outlet who sold the deal to the customer, but have agreed on a mutually satisfactory resolution package

Good Morning,As Neofill is the third party of this transaction, we have contacted the station that promoted these items ***) and found further information on this case*** *** *** ** *** ** *** has spoken directly with the customer and has provided Neofill
with the following informationThe customer did not initially ask for any refund, but solely to register a complaintHe then mentioned to this Market President at *** ** *** that he is now accepting the products he has receivedThe Market President apologized again, and offered free tickets for his troubleNeofill now understands that *** has handled this complaint, and the customer is satisfiedPlease let us know if we may assist further

The complaint has been resolvedThe radio station who made the deal available has given the customer a package that is satisfactory for all parties involved

Good Morning, We are very sorry for the inconvenience you have experienced with *** *** *** ***We have reached out to the station (as Neofill is the third party of this transaction), on your behalf in search of a resolutionAt this time* *** *** is not willing to issue a
refundThey mentioned that the products must be installed by *** certified technicians or the warranty is voidAt this point, we would advise you to seek out your third acceptable resolution, by working with ***s on Donating the items to the veterans organization within the mile radiusIf for some reason they will not allow you to do this, *** *** feels that the fee for installation in your home is acceptableThey stated that this was clearly listed on the Auction site when you purchasedI hope this is acceptable for you, and you will have success with your third option or have the products installed in your homeHave a great day. *** **Account AdministratorNeofill

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complain* ** *** and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. *** wrote and said he provided links to equal "$worth of credit at Restaurant.com" I wrote and thanked him and it would have been resolved EXCEPT thatwhen I clicked on the links, two of them stated "$dollars" He sent separate links, for $each.I informed *** via email as soon as I realized this in hopes that he will correct it and resend the "$total amount he promised."I look forward to accepting his proposal as soon as he corrects the mistake, and thanked him also.
Regards,*** ***

The customer has received the replacement certificates and confirmed their value with the merchantIn the customer's words "we are all square"This issue has been resolved in a satisfactory fashion by all parties involved

The radio station who offered the deal has reconsidered their stance and is offering a refund to *** *** I have personally sent her the email below, asking to verify her address so that we can send a check for the refund amount.Good afternoon;We have been authorized to process your refund for
your orderThe refund will be made out in the form of a checkYour order cannot be submitted to be refunded until your address has been verifiedWe need this information within days in order to process your refund.Below is the address that you put in our system when purchasing the deal.*** ***
*** *** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,The media partner has authorized a refund of $for the customer's purchase. NeoFill processed the refund todayThis issue is considered resolved

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,The Advertising Agency resolved this issue by providing the customer with a $200 gift card as a courtesy on Wednesday, November 23rd.  The customer acknowledged receiving the gift card as well as being pleased with the compensation that was offered.  This was resolved to the...

customer's satisfaction and this issue is considered closed.

Sally did contact us and let us know of the issue. We have sent her two more coupon codes to replace the invalid ones, and she is in possession of $125 worth of certificate codes. At this point, the issue should be resolved as we had discussed.

I forgot to add some additional information[redacted] as of Monday, April 09, 2018 they are currently selling vouchers for three businesses that have closed: [redacted], and [redacted] The...

voucher I purchased is attached to this email. Thank you.