Sign in

Green T Services, Inc

Sharing is caring! Have something to share about Green T Services, Inc? Use RevDex to write a review
Reviews Green T Services, Inc

Green T Services, Inc Reviews (25)

We had spoken with this customer on 4/20/Mrs*** *** had spoke with ***, a service manager about the balance dueWe had began service with the customer on 5/8/with services at $per application, including a free application for signing up for our full program of
applicationsThe applications requested do carry to our final application which was provided 12/1/2015, we had not received a call or any notification to stop services last season, and our services do automatically continue season to season as noted on each invoice left behind after an applicationShe spoke with *** on 4/20/and he offered to clear any balance for this season, since there had been some confusion, once we received the payment for services that were provided on 10/29/& 12/1/15, this would be a credit of $for the season (applications done 3/21/and 4/20/16), and leaving a balance of $from the season.

As a family owned local lawn care company we take all customer communication very seriously. We honor all requests and treat each one with the upmost respectMr*** was a customer of ours from through He utilized our service and took advantage of our auto renewal process in this
period of timeHe came back with us in and stayed with us through September of this seasonWe document all communication with our customers thoroughly so we may provide quality serviceAdditionally we do not retain credit card information and only process a payment once we have received the credit card information and verbal authorizationOn September 14, at 11:am our representative spoke to Mr*** and informed our representative that he did not auto renew service, services were cancelled immediately and Mr*** paid balance with a credit cardOn September 15, at 12:pm the payment was processed and at 1:pm Mr*** contacted our office to dispute the chargesServices have been rendered over a period of monthsInvoices have been left on his door with application signs placed in yard upon completion of each serviceSince Mr*** is dissatisfied with service, we would be willing to split the difference of the balance for $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

All of our responses have been included addressing each of the concerns Mr*** listedMr*** was a customer of ours from through He utilized our service and took advantage of our auto renewal process in this period of timeHe came back with us in and stayed with us through September of this seasonWe document all communication with our customers thoroughly so we may provide quality serviceAdditionally we do not retain credit card information and only process a payment once we have received the credit card information and verbal authorizationOn September 14, at 11:am our representative spoke to Mr*** and informed our representative that he did not auto renew service, services were cancelled immediately and Mr*** paid balance with a credit cardOn September 15, at 12:pm the payment was processed and at 1:pm Mr*** contacted our office to dispute the chargesServices have been rendered over a period of monthsInvoices have been left on his door with application signs placed in yard upon completion of each serviceSince Mr*** is dissatisfied with service, we would be willing to split the difference of the balance for $

The customer has also contacted us after this complaint was submittedWe are going to be sending a service manager out within the week of 5/to meet w/ Mr or Mrs to look at the condition of their lawnMr is adamant on a full refund of his services, even though we have had little opportunity to
address the issuesMr understood that we would like an opportunity to inspect the lawn, see why the issues occurred and find out what we can do to work together to improve the overall look and health of his lawn

After reviewing the account for Mr***, we do see check #was cut and sent 9/15/to the service address of *** *** Cir Bartlett, IL ***, in the amount of $As of now, the check does not show it has been cashed.If the customer does not receive it by the end of business day
9/26/we will gladly cancel the check and resubmit a new one for the same amount

All of our responses have been included addressing each of the concerns Mr*** listedMr*** was a customer of ours from through He utilized our service and took advantage of our auto renewal process in this period of timeHe came back with us in and stayed with us through September of this seasonWe document all communication with our customers thoroughly so we may provide quality serviceAdditionally we do not retain credit card information and only process a payment once we have received the credit card information and verbal authorizationOn September 14, at 11:am our representative spoke to Mr*** and informed our representative that he did not auto renew service, services were cancelled immediately and Mr*** paid balance with a credit cardOn September 15, at 12:pm the payment was processed and at 1:pm Mr*** contacted our office to dispute the chargesServices have been rendered over a period of monthsInvoices have been left on his door with application signs placed in yard upon completion of each serviceSince Mr*** is dissatisfied with service, we would be willing to split the difference of the balance for $

We apologize for any inconvenience, after reviewing the account; we have reversed all charges on the *** *** in the amount of $4,The reversal was done 8/10/and it may take days to appear on the customer’s accountWe have a copy of the reversed amount, and would be happy to
provide a copy to the customer, if requested

We have resolved this issue with Ms*** on 7/17/A check was hand delivered in the amount of $by one of our employees, due to the original refund check appearing to have been lost in the mail.

The customer disputed the charge on the credit card, funds were returned and we did not dispute his reversal

stars I have been using Green T for years now and have the best lawn in the Neighborhood!

Initial Business Response /* (1000, 7, 2015/10/09) */
I am sorry Mr*** was unhappy with our companyWe have policies in place for everythingIf a customer wishes to cancel they have to call and speak to the manager in order to have the account closedThe reason for that is so the manager
can find out what the issuers are and to see if we can resolve themWe would never make a customer stay with us if they choose not toOur job is to do our best and make sure customers are happyon 10/13/at 3:a call was made to Mr*** home reguarding the balanceno answeron 6/12/at 10:a call was made to Mr*** home no answeron 8/4/at 3:39pm Mr*** called spoke with our customer service lady and said he cancelled at the end of but we had no notes of that callon 8/4/at 3:pm mr*** called spoke to another customer service repthey went over the bill at that time Mr*** agreed to settle on halfon 8/18/at 6:35PM Mr*** did speak to a manager and the manager told him he would credit the account and he would make sure the account was cancelledso we thought we made Mr*** happy by crediting the account and making sure the account was closedWe took care of his issue that day and were very surprised to see an open account with the Revdex.com
Initial Consumer Rebuttal /* (3000, 9, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response from the company leaves out all the facts of what actually occurredI was charged additional times after speaking with a manager to cancel serviceI had to escalate to a higher level manager and was still charged additional services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Green T continues to ignore my requests and is an example of how they conduct business? They say that they have "internal" records but refuse to give a cancellation communication? How do I know they have indeed cancelled? Additionally I DID NOT provide ANY authorization to the business and would like to have the business PROVE that I indeed gave them authorization? This is a GREAT example of how the company lies? I will guarantee the company cannot provide proof that I provided them the card details and the authorization to charge the card? The first time they called I told them that I had cancelled but they refused to acknowledge it? The second time I called them AFTER the made the unauthorized charge on the card? In fact the card was the same I card I had used when I signed up for service thus proving that they retained the card detail and used it fraudulently? The company refuses to provide ANY written communication and continues to use "we called or customer called" with NO proof of any contractual agreement.I would like a FULL refund of the fraudulent charge and an apology for all this trouble? Additionally I would like a written acknowledgement that the services have been canceled and that they have NOT retained my credit card details? If this continues I would request that Revdex.com take action against the business?
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/10/09) */
I am sorry Mr*** was unhappy with our companyWe have policies in place for everythingIf a customer wishes to cancel they have to call and speak to the manager in order to have the account closedThe reason for that is so the manager
can find out what the issuers are and to see if we can resolve themWe would never make a customer stay with us if they choose not toOur job is to do our best and make sure customers are happyon 10/13/at 3:a call was made to Mr*** home reguarding the balanceno answeron 6/12/at 10:a call was made to Mr*** home no answeron 8/4/at 3:39pm Mr*** called spoke with our customer service lady and said he cancelled at the end of but we had no notes of that callon 8/4/at 3:pm mr*** called spoke to another customer service repthey went over the bill at that time Mr*** agreed to settle on halfon 8/18/ at 6:35PM Mr*** did speak to a manager and the manager told him he would credit the account and he would make sure the account was cancelledso we thought we made Mr*** happy by crediting the account and making sure the account was closedWe took care of his issue that day and were very surprised to see an open account with the Revdex.com
Initial Consumer Rebuttal /* (3000, 9, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response from the company leaves out all the facts of what actually occurredI was charged additional times after speaking with a manager to cancel serviceI had to escalate to a higher level manager and was still charged additional services

We apologize for any inconvenience, after reviewing the account; we have reversed all charges on the *** *** in the amount of $4,The reversal was done 8/10/and it may take days to appear on the customer’s accountWe have a copy of the reversed amount, and would be happy to
provide a copy to the customer, if requested

Initial Business Response /* (1000, 5, 2015/08/20) */
We are sorry to hear we could not go back out to fix any issues or concerns Mr.*** was seeingWe do go out for Free service calls between applicationsMr.*** had an application done on 3/30/2015-5/1/2015--6/10/and
7/23/No service calls were ever requested in-between those servicesHis next Application would have been done on or around 8/23/because we try to keep the application about weeks apartMr.*** called in on 8/14/talked to our customer service department and was told a manager would call him back to go over any issues or concernsThe manager did call Mr.*** back on 8/and there was no Answerso when Mr.*** did speak with Dave the Manager he said I found someone elseWe did provide a service and we always offer Free service callsWe are really sorry that Mr.*** did not call for any free service calls we would have been able to see what was going and a way to fix itWe did bill customers when the techs go out to do a servcie and that would be why he received a bill, for the service that was set upIf we had gone our for service calls that all customers are entitled to we dont charge for those servicesWe would love to get out to Mr.*** house to see to address any issues if he would allow us to
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not true that I did not call for free extra treatmentsI called for extra treatments to fix this problem timesThey came out onceAnd when they said that somebody would call me back me back is also not trueThey called me back on the day that I said I was dropping themI'm the one that had to keep calling backThey kept saying we will call you back and never did except like I said that one timeI asked to speak to a manager and the person I was talking to said he was the boss his name was LukeI asked to talk to someone hire he said he was itHe would not let me talk to anybody else

We apologize for any inconvenience, after reviewing the account; we have reversed all charges on the [redacted] in the amount of $4,900. The reversal was done 8/10/2016 and it may take 10 days to appear on the customer’s...

account. We have a copy of the reversed amount, and would be happy to provide a copy to the customer, if requested.

Initial Business Response /* (1000, 5, 2015/08/20) */
We are sorry to hear we could not go back out to fix any issues or concerns Mr.[redacted] was seeing. We do go out for Free service calls between applications. Mr.[redacted] had an application done on 3/30/2015-5/1/2015--6/10/2015 and...

7/23/2015. No service calls were ever requested in-between those services. His next Application would have been done on or around 8/23/2015 because we try to keep the application about 4 weeks apart. Mr.[redacted] called in on 8/14/2015 talked to our customer service department and was told a manager would call him back to go over any issues or concerns. The manager did call Mr.[redacted] back on 8/14 and there was no Answer. so when Mr.[redacted] did speak with Dave the Manager he said I found someone else. We did provide a service and we always offer Free service calls. We are really sorry that Mr.[redacted] did not call for any free service calls we would have been able to see what was going and a way to fix it. We did bill customers when the techs go out to do a servcie and that would be why he received a bill, for the service that was set up. If we had gone our for service calls that all customers are entitled to we dont charge for those services. We would love to get out to Mr.[redacted] house to see to address any issues if he would allow us to.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not true that I did not call for free extra treatments. I called for extra treatments to fix this problem 3 times. They came out once. And when they said that somebody would call me back me back is also not true. They called me back on the day that I said I was dropping them. I'm the one that had to keep calling back. They kept saying we will call you back and never did except like I said that one time. I asked to speak to a manager and the person I was talking to said he was the boss. his name was Luke. I asked to talk to someone hire he said he was it. He would not let me talk to anybody else.

Complaint: [redacted]
I am rejecting this response because:Green T continues to ignore my requests and is an example of how they conduct business.  They say that they have "internal" records but refuse to give a cancellation communication.  How do I know they have indeed cancelled.  Additionally I DID NOT provide ANY authorization to the business and would like to have the business PROVE that I indeed gave them authorization.  This is a GREAT example of how the company lies.  I will guarantee the company cannot provide proof that I provided them the card details and the authorization to charge the card.  The first time they called I told them that I had cancelled but they refused to acknowledge it.  The second time I called them AFTER the made the unauthorized charge on the card.  In fact the card was the same I card I had used when I signed up for service thus proving that they retained the card detail and used it fraudulently.  The company refuses to provide ANY written communication and continues to use "we called or customer called" with NO proof of any contractual agreement.I would like a FULL refund of the fraudulent charge and an apology for all this trouble.  Additionally I would like a written acknowledgement that the services have been canceled and that they have NOT retained my credit card details.  If this continues I would request that Revdex.com take action against the business.  
Sincerely,
[redacted]

Check fields!

Write a review of Green T Services, Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Green T Services, Inc Rating

Overall satisfaction rating

Address: 1600 Mountain St, Aurora, Illinois, United States, 60505-2447

Phone:

Show more...

Web:

This website was reported to be associated with Green T Services, Inc.



Add contact information for Green T Services, Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated