Green T Services, Inc

As a family owned local lawn care company we take all customer communication very seriously.  We honor all requests and treat each one with the upmost respect. Mr. [redacted] was a customer of ours from 2009 through 2012. He utilized our service and took advantage of our auto renewal process in this...

period of time. He came back with us in 2016 and stayed with us through September of this season. We document all communication with our customers thoroughly so we may provide quality service.. Additionally we do not retain credit card information and only process a payment once we have received the credit card information and verbal authorization. On September 14, 2017 at 11:43 am our representative spoke to Mr. [redacted] and informed our representative that he did not auto renew service, services were cancelled immediately and Mr. [redacted] paid balance with a credit card. On September 15, 2017 at 12:59 pm the payment was processed and at 1:06 pm Mr. [redacted] contacted our office to dispute the charges. Services have been rendered over a period of 5 months. Invoices have been left on his door with application signs placed in yard upon completion of each service. Since Mr. [redacted] is dissatisfied with service, we would be willing to split the difference of the balance for $130.50.

The customer has also contacted us after this complaint was submitted. We are going to be sending a service manager out within the week of 5/16 to meet w/ Mr or Mrs to look at the condition of their lawn. Mr is adamant on a full refund of his services, even though we have had little opportunity to...

address the issues. Mr understood that we would like an opportunity to inspect the lawn, see why the issues occurred and find out what we can do to work together to improve the overall look and health of his lawn.

Initial Business Response /* (1000, 7, 2015/10/09) */
I am sorry Mr. [redacted] was unhappy with our company. We have policies in place for everything. If a customer wishes to cancel they have to call and speak to the manager in order to have the account closed. The reason for that is so the...

manager can find out what the issuers are and to see if we can resolve them. We would never make a customer stay with us if they choose not to. Our job is to do our best and make sure customers are happy. on 10/13/2014 at 3:08 a call was made to Mr. [redacted] home reguarding the balance. no answer. on 6/12/2015 at 10:39 a call was made to Mr. [redacted] home no answer. on 8/4/2015 at 3:39pm Mr. [redacted] called spoke with our customer service lady and said he cancelled at the end of 2013 but we had no notes of that call. on 8/4/2015 at 3:49 pm mr. [redacted] called spoke to another customer service rep. they went over the bill at that time Mr. [redacted] agreed to settle on half. on 8/18/2015 at 6:35PM Mr. [redacted] did speak to a manager and the manager told him he would credit the account and he would make sure the account was cancelled. so we thought we made Mr. [redacted] happy by crediting the account and making sure the account was closed. We took care of his issue that day and were very surprised to see an open account with the Revdex.com.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response from the company leaves out all the facts of what actually occurred. I was charged 2 additional times after speaking with a manager to cancel service. I had to escalate to a higher level manager and was still charged additional services.

After reviewing the account for Mr. [redacted], we do see check #7041 was cut and sent 9/15/2017 to the service address of [redacted] Cir Bartlett, IL [redacted], in the amount of $95.04. As of now, the check does not show it has been cashed.If the customer does not receive it by the end of business day...

9/26/2017 we will gladly cancel the check and resubmit a new one for the same amount.

We had spoken with this customer on 4/20/2016. Mrs. [redacted] had spoke with [redacted], a service manager about the balance due. We had began service with the customer on 5/8/2015 with services at $125 per application, including a free application for signing up for our full program of 7...

applications. The applications requested do carry to our final application which was provided 12/1/2015, we had not received a call or any notification to stop services last season, and our services do automatically continue season to season as noted on each invoice left behind after an application. She spoke with [redacted] on 4/20/2016 and he offered to clear any balance for this season, since there had been some confusion, once we received the payment for services that were provided on 10/29/15 & 12/1/15, this would be a credit of $250 for the 2016 season (applications done 3/21/16 and 4/20/16), and leaving a balance of $250 from the 2015 season.