Green Tone Pro

To Whom It May Concern,Thank you for contacting us upon your concern, we will be more than glad to assist you with this matterFirst let me introduce you to our company and explain our deals and offers, so you can have a clearer picture about us.We provide a service, in which we ship our product directly to the customer’s home on a monthly basis so he can enjoy from our high quality product without the hassle of going out to purchase itWe do know that a monthly subscription requires a commitment to a product that can’t be obtained at a store, therefore our way to introduce the product to the customer is to let him try before he commits to the monthly subscription-this is done through our trial offerThat’s how confident we are about our product.Our trial offer is a way to get the full 30-day supply of Green [redacted] and VenCleanse, you’ll pay only $each upfront for the shipping and be able to take advantage of the product for free during daysAfter the trial expires, if you didn’t contact to notify you wouldn’t like to continue, you will be charged the full amount of the product (as you already have the full monthly supply) and have shipped to you another bottle afterwardsA trial in general is a way to let the customer try the product so he is sure about the purchase, and it’s not a way to handle out free productsMoreover this information is clearly stated at the first paragraph of the terms and conditions you agreed to.Plssee the terms of service that you signed up for: [redacted] [redacted] With regards to customer's claim that she did not receive the products, we ship out every product promptly so the customer should have all of itThe [redacted] tracking nothat we have given to the customer when she called our Customer Service Hotline confirms she did receive all the products.I can see from our records that the customer placed her order for the trial offer last 10:39pm, and didn’t contact us until We already cancelled her subscription as she requested, unfortunately the returning period expired after days, and any possible refund option expired after days so the solution that the customer is requesting is no longer relevantThe customer will still be responsible for payment for all the bottles that already been delivered to her at the time of her cancellation requestSince cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anythingUpon placing the order she agreed with our terms & conditions and it says, "We will not provide any refunds or accept any returns for any cancellations of trial orders made more than days after placing your trial order."However, we have every desire to address the customer needs and provide the best solution available to resolve the issue as soon as possibleWe can make an exception in her case and let the customer have a full refund for the most recent charge in her Green [redacted] and Vencleanse subscription which is $and $Basically, the solution for customer's claim regarding her Green [redacted] and Vencleanse subscription will be a total refund of $and $onlyIn order to refund that amount back into customer's account, please reply confirming that you do agree to that amount as a solution for this matter eliminating further disputeOr instead of a refund, we can send also send two sets of Green [redacted] and Vencleanse products even though we already incurred the manufacturing and shipping of the previous orders which customer claimed that she did not receive.We will be waiting for customer's response in order to resolve her concern.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Like I have stated in my previous complaints, I would like a full refund--that is the only honorable thing to do on your part You have charged me a ridiculous amount of money for a product I never even received and have exercised poor business practices, having neglected to give me an order confirmation, receipt or any other record of the alleged order Anything else is unacceptable, not to mention insulting In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I would like to receive the refund that was promised to me This was to be sent via email in October and I do not have any record of receiving it

To whom it may concern, The terms of service is on the actual website where the customer placed the orderThere is a check box that the customer need to put a check mark to acknowledge that the customer have agreed with the product terms of service in order to place the orderOtherwise, the order button will not turn "clickable" until the customer put a check on the box Our terms and conditions are stated on the very first page, you have to click on them before signing upMoreover the terms and conditions are not endless and written in black bold letters Agreeing to terms and conditions is legally parallel to signing a contract (as we have all the proofs needed) - for example if you sign a contract to get a house on the [redacted] but pay for it on the ***, then it’s legitimate because both sides agreed to the terms, if you didn’t read the contract and signed for it with the impression the house will be for free, then it’s clear that the seller won’t return the money when you figure it wasn’t Our trial offer is more than fair; it gives you the opportunity to try the products and if you don’t like it you can return return it as long as that you are still within the trial periodYou had the opportunity to get a free amount of the product, within the trial period,but you did not contact us before the end of the trial period, according to the terms that you agreed by signing up, we charged you for the amount stated on the terms and conditions Here is a copy of the terms; [redacted] [redacted] Like what we have stated in the previous response, we can no longer provide a full refund since we can not be held responsible or liable if the customer did not contact us during the trial period which is the reason why the customer was charged for the full amount of the productsbut we are willing to settle the customer's issue by applying a discount coupon in the customer's account to provide at least a $courtesy refund in each of the charges which will give the customer a total courtesy refund of $or we can also send another bottles for FREE (Green Garcinia and Vencleanse including the shipping) as a complimentary to resolve the customer's concern Thank you

To Whom It May Concern, We are a fair and legitimate company, all our promises are stated at the terms and conditions, and all the promises our company made are always fulfilled - there is a trial period, as stated in the Terms and Conditions and there is a specific period where you can only try the products for freeThe word "sample" was never mentioned in our terms and the word "free" was related to the trial not the product Our trial offer is a way of the company to verify the customer's satisfaction, it means our company is so confident about our products that it would let our customers use it at the company's expense to assure them that they are dealing with a high quality products The fact that our customers decided to get advantage of our company's offer and get "free stuff" at our company's expense isn't it legitimate? As the trial was created for our customers who are trying to decide if our products are good for them and not for people who want to take advantage of a fair trade As we have stated the customer was charged on 12:13am to be exact for $and we ask the customer to provide the proof that she was charged on 7/ [redacted] because the date of charge should reflect on customer's Bank statement and it is not possible for the customer to be charged within the trial periodIf the customer was charged within the trial period, why her Bank did not decide on her favor? Because we did charge the customer after the said trial period which is stated on our Terms and Conditions Thank you [redacted] | [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Following up my phone conversation yesterday, this complaint should not be closed I am providing two additional pieces of information which are relevant to my complaint In spite of the claims that I "subscribed" to a program to have my bank account looted monthly in exchange for a bottle of capsules of dubious value, I did not Furthermore, when I spoke to the people at Green Garcinia about getting a refund, they said they could not refund the money, but they would cancel my subscription and send no further merchandise They have not sent any further shipments, but they also have not refunded the $deducted from my bank account on September [redacted] for which they have not sent any shipment At minimum, I want the money back at least for a shipment they did not send It seems a suspicious coincidence to me that during this whole time frame, Microsoft tech support tells me that my computer was hacked and a vicious KoobFace "worm" installed that allowed others to access my personal information I wonder how that could have happened The problem has been resolved, but I wonder if that explains how someone could go into my system and establish an account for me Thank you for your attention to this matter [redacted] ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Please email support with the previous promise you say that you received of a refundIf this was agreed upon in the day period we will promptly issue issue a refund.Please email support with this information and reference this messageThank you

Hi,
Thank you for notifying us about this and I have checked the customer's account - *** *** ***, and found out that the customer placed the order last 03/**/12:05pm for the Green Garcinia Trial and the customer did not cancel during the trial period that is why the customer
was charged for the full amount of the Green Garcinia bottle
As per our terms and conditions "You are ordering a capsule bottle of Green Garcinia Pro under the day trial offer for $for shipping and handlingOrders are shipped via the US postal serviceIf you choose to keep the product beyond the trial period, you then will be charged the full amount of $Your day trial begins when you place your trial orderIf you are not satisfied with your Green Garcinia Pro trial offer, cancel your subscription before the trial period endsIf you are satisfied with your Green Garcinia Pro trial offer, do nothing and you will be automatically enrolled in our monthly shipment program."
Plssee the Green Garcinia Trial terms of service:
***
However, we have every desire to address the customer needs and provide the best solution available to resolve the issue as soon as possibleWe've issued a full refund for the $charge on the customers account and the customer should see the refund on the credit card that was charge within 3-business days
We already cancelled the customer's subscription to avoid any further chargesRest assured that no more future charges will be taken out from the customers account and no more products will be sent out
We're happy to help the customer directlyEmail *** or call us at ###-###-####We look forward to helping the customer with any issue
Thank you
*** *** * *** ***

To whom it may concern,
Thank you for notifying us about this and I have checked the customer's accountThe customer placed her order last 06/**/08:43am PST and she did not cancel during the trial period that is why she was charged for the full amount of the bottles that she
ordered
To clarify what we are offering is only a free trial and not a free samplesOur trial offer is a way to get the full day supply of Green Garcinia and Vencleanse where the customer will pay only $upfront and enroll in our monthly subscriptionAfter the day for the Green Garcinia and day trial for the Vencleanse expires, the customer will be charged $for the Green Garcinia and $for the Vencleanse which is the full cost of the bottlesA trial is not a free sampleWhen the customer order a trial, she have to check that she agree to our terms and conditions and enroll in our monthly shipment program and she did not cancel during the trial period that is why she was charged for the full cost of each bottle
Plssee the terms of service when you signed up for the trial:
***
***
With regards to customer's request for a refund, I am afraid that we can no longer issue a refund for her as the 30-day money back guarantee has already expired, since she signed up last June **, 2014.
We already cancelled your subscription but unfortunately we cannot give any refundYou will still be responsible for payment for all the bottles that already been delivered to you at the time of your cancellation requestSince cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anythingUpon placing your order you agreed with our terms & conditions and it says "We will not provide any refunds or accept any returns for any cancellations of trial orders made more than days after placing your trial order."
Thank you
*** *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I still believe they are ripping their customers off by offering a quote "free trial" play on words--then charging an astronomical amount for the product which does not workthey also guarantee results or a full refund but since it was only what I thought was $i did not bother with the day time limitalso if I purchase as they say in june why was I charged on july ** & july **, I still want a full refund
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,
Thank you for notifying us about this and I have checked the customer's account - *** *** and found out that the customer placed the order last 03/**/07:05pm for the Green Garcinia Trial and the customer did not cancel during the trial period that is why the
customer was charged for the full amount of the Green Garcinia bottle
As per our terms and conditions "You are ordering a capsule bottle of Green Garcinia Pro under the day trial offer for $for shipping and handlingOrders are shipped via the US postal serviceIf you choose to keep the product beyond the trial period, you then will be charged the full amount of $Your day trial begins when you place your trial orderIf you are not satisfied with your Green Garcinia Pro trial offer, cancel your subscription before the trial period endsIf you are satisfied with your Green Garcinia Pro trial offer, do nothing and you will be automatically enrolled in our monthly shipment program."
Plssee the Green Garcinia Trial terms of service:
***
However, we have every desire to address the customer needs and provide the best solution available to resolve the issue as soon as possibleWe've issued a full refund for the $charge on the customers account and the customer should see the refund on the credit card that was charged within 3-business days
We already cancelled the customer's subscription to avoid any further chargesRest assured that no more future charges will be taken out from the customers account and no more products will be sent out
We're happy to help the customer directlyEmail *** or call us at ###-###-####We look forward to helping the customer with any issue
Thank you

Revdex.com:
At this time, I have not been contacted by Green Garcinia Pro regarding complaint ID ***
Sincerely,
*** ***

Good Day!
Thank you for your responseTo answer the customer's claim "To recap, I paid for a "free gift," and two additional bottles, a total of three I have only received a total of two, so I feel I am owed a refund for the third one that was not shipped"- Below are the information that explains why customer received only two bottles when according to her she paid for three
07/**/- The date where the customer paid for $Shipping and Handling fee of the Green Garcinia initial bottle
08/**/- Customer was charged $which is for the full cost of the Green Garcinia inital bottle since the days trial has already ended, to clarify this is only a charge for the initial bottle that she received and not for another bottle
09/**/- Customer was charged another $for the second bottle of Green Garcinia that was shipped and delivered to her since what she have avail is a trial offer that turns into a monthly subscription after the days trial
Basically, the customer is only supposed to receive two bottles of Green Garcinia and based on our records both bottles has been shipped and delivered already
Since the customer agreed to the $courtesy refund as a resolution to her concern, we already processed the said refund back to the customer's credit cardPlease allow 3-business days for the said refund to reflect in the customer's accountWe already cancelled her subscription for her to avoid any further chargesRest assured that no more future charges will be taken out & no more products will be sent out to the customer
Thank you
*** *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I simply give up. I do not understand why I should be charged full price for a bottle that was supposed to be a "free gift" in payment of $shipping and handling after completing a survey. I still believe this is fraudulent marketing
Sincerely,
*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern,
Thank you for contacting us upon your concern, we will be more than glad to assist you with this matterFirst let me introduce you to our company and explain our deals and offers, so you can have a clearer picture about us
We provide a service,
in which we ship our product directly to the customer’s home on a monthly basis so they can enjoy from our high quality product without the hassle of going out to purchase itWe do know that a monthly subscription requires a commitment to a product that can’t be obtained at a store, therefore our way to introduce the product to the customer is to let them try before they commits to the monthly subscription-this is done through our trial offerThat’s how confident we are about our product
Our trial offer is a way to get the full 30-day supply of Green Garcinia and VenCleanse, you’ll pay only $upfront for the shipping and be able to take advantage of the product for free during daysAfter the trial expires, if you didn’t contact to notify you wouldn’t like to continue, you will be charged the full amount of the product (as you already have the full monthly supply) and have shipped to you another bottle afterwardsA trial in general is a way to let the customer try the product so he is sure about the purchase, and it’s not a way to handle out free productsMoreover this information is clearly stated at the first paragraph of the terms and conditions you agreed to
Plssee the terms of service that you signed up for:
***
I can see from our records that the customer placed the order for the trial offer last 07/**/2014, and didn't contact us until 08/**/ The customer even filed a dispute to her Bank for the $charge but it was clearly denied because her Bank decided in our favor that what we charged her is valid and legitimate as the customer agreed to the Terms and Conditions of the trial offer upon signing upWe already cancelled her subscription as she requested, unfortunately the returning period expired after days, and any possible refund option expired after days so the solution that the customer is requesting is no longer relevantShe will still be responsible for payment for all the bottles that already been delivered to her at the time of her cancellation requestSince cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anythingUpon placing the order our customer agreed with our terms & conditions and it says, "We will not provide any refunds or accept any returns for any cancellations of trial orders made more than days after placing your trial order." Just to clarify, the customer was charged after the day trial period and not within the trial periodAs stated, the customer signed up on our trial offer on the *** day of July and she was charged $on the *** day of August, technically the days trial has already ended when she got charged for the said amount
Thank you
*** *** | *** ***

Please email support with the previous promise you say that you received of a refundIf this was agreed upon in the day period we will promptly issue issue a refundPlease email support with this information and reference this message
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
The company's response is inaccurate and incorrect.  The order was placed on 7/** and my bank charged my account on 7/** (I have bank records but did not feel comfortable uploading such private information), that is only two days later and clearly not within a 14-trial period, as they state.  Any legitimate trial period begins at the point the product is in the customer's hand and not on the onset of a click.  Charging a person's account before the product is in the customer's hands seems unethical and appears as if it were a tactic to ensure that a customer does not have enough time to use the product, see if its effective or not, and decide if they want to keep it or send it back.  It's like a customer is paying for an unknown product upfront without the opportunity to properly assess it.  The company is pushing the product on you like a hot potato that even hasn't reached your hands yet.  In addition, it is hard to reach a person at the company, as they do not always answer the phone, another tactic to delay a cancellation and refund.  When you do get through, they do not listen to your complaint or try to help you, what they do is try to push another bottle on you to shut you up.  They are extremely rude and I think what they count on is that the customer gets so frustrated that they just give up and lose the money all to their benefit. They are promoting via [redacted], which they just joined in January of 2014:  Go here and you will see how many people have complained about this scam.  I do not at this point expect a refund but DO want the public to know that they are ripping people off: [redacted].  They are taking advantage of people and it is the duty of the Revdex.com to investigate them. I am including a screenshot of their page in case they try to deny everything again, so that you can see how many people have complaints.  Please check the 11,550 reports filed on them from [redacted] at [redacted] too, there are so many people out there that have been scammed by this. Not everyone has the time or knowledge in filing a complaint, so on behalf of everyone whose been scammed by this fraudulent company, I urge action and an investigation. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Like I have stated in my previous complaints, I would like a full refund--that is the only honorable thing to do on your part.  
You have charged me a ridiculous amount of money for a product I never even received and have exercised poor business practices, having neglected to give me an order confirmation, receipt or any other record of the alleged order.  Anything else is unacceptable, not to mention insulting.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]